10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 109,089 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was depressed and went to the floorboard. There was no warning light illuminated. The vehicle was initially taken to a dealer where the hydro booster was replaced; however, the failure returned immediately after repair. The vehicle was then repaired with a different hydro booster by the same dealer; however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that both the HCU (Hydraulic Control Unit) and brake master cylinder needed to be replaced. The vehicle was taken to an independent mechanic where the HCU and brake master cylinder were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic however, the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The contact was provided a case number. The failure mileage was 129,211.
- Blackfoot, ID, USA
The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed; however, the pedal became stiff with an abnormal hissing sound. The contact stated that on several occasions, the check engine warning light illuminated, and the vehicle stalled. The vehicle was restarted after each failure. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 134,460.
- Saint Paul, MN, USA
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 41 MPH, the contact attempted to depress the brake pedal; however, the brake pedal was loose, and the vehicle became difficult to maneuver. No warning light was illuminated. The contact researched and was made aware of an undisclosed recall; however, the VIN was not included. The vehicle was taken to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 145,916.
- Runnemeade, NJ, USA
The contact called on behalf of her son who owns a 2013 Ford Edge. The contact stated that her son noticed that while driving at an undisclosed speed, the door sensor alarm activated and failed to turn off, with the door ajar roof light remaining illuminated. The contact stated that while driving at various speeds and depressing the brake pedal there was an abnormal hissing sound coming from the brake pedal. The contact stated that the brake pedal occasionally was hard while being depressed. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver-??s side door sensor and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
- Fullerton, CA, USA
The contact owns a 2013 Ford Edge. The contact stated that the vehicle had previously been involved in a crash due to brake failure, which caused him to lose control of the vehicle and crash into the guardrail. The air bags did not deploy. The contact stated that the front passenger side seat belt, door, fender, tire, CV joint axle, bumper, bumper cover, headlights, and grill had been replaced. A police report was filed. The contact suffered neck pain, and medical treatment was received. The contact stated that the failure recurred while driving at an undisclosed speed; the brake pedal was extremely firm while depressed and made a hissing sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, and the air bag module was reset. The contact was informed that there was no brake failure. The vehicle was then taken to Simmons-Rockwell Ford, Inc. (1160 Co Rd 66, Hornell, NY 14843), and the contact was informed that the VIN was included in the Customer Satisfaction Program: 13N02 (Extended Warranty Coverage On Brake Booster); however, the vehicle exceeded the mileage limitations. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.
- Wellsville, NY, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brake pedal became firm while depressed. There was no warning light illuminated. The contact stated that excessive effort was needed to stop the vehicle. The vehicle was taken to an independent mechanic who discovered that there was leak in the brake line that needed to be repaired. The vehicle was not repaired. The vehicle was taken to the dealer where it was diagnosed that the brakes had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 54,000.
- Harwood Heights, IL, USA
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. No warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the brake booster needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 13N02 (Extended Warranty Coverage on Brake Booster); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 107,761.
- Phillipsburg, NJ, USA
The contact owns a 2013 Ford Edge. The contact stated that when the brake pedal was depressed, there was an abnormal whistling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact that the vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the brake booster. The contact was informed that the failure was linked to Customer Satisfaction Program: 13N02, Extended Warranty Coverage on Brake Booster. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.
- Land O Lakes, FL, USA
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. Additionally, the contact heard a loud sound coming from the vehicle. The contact stated that an unknown warning light illuminated but disappeared shortly afterward. The contact drifted the vehicle to a nearby independent mechanic, where the failure was diagnosed as brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 157,000.
- Mulberry Grove, IL, USA
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's fiancé who is an independent mechanic, diagnosed the failure as a rear brake line leak. The contact stated that the brake fluid was pouring out of the rear brake line when the brake pedal was depressed. The contact was informed that the rear brake line needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the parts needed to complete the repair had been discontinued. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 236,102.
- Newtown, VA, USA
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 45 MPH, the ABS, service brake, and traction control warning lights illuminated. The contact stated that the brake fluid had been replaced weeks prior by an independent mechanic. The vehicle was taken to a local dealer where it was diagnosed that the ABS module needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not available, and Customer Satisfaction Program: 13N02. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,190.
- Gulf Shores, AL, USA
The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at approximately 45MPH, the brake pedal was depressed and would not return to the original position. The brake pedal felt abnormally loose, and the vehicle was hesitating while slowing the vehicle. The contact stated that the driver temporarily lost control of the vehicle. No warning lights were illuminated. The contact stated that his wife was eventually able to regain control of the vehicle and slow down in a parking lot. The vehicle was taken to an independent mechanic, but the diagnostic result was not provided. In addition, the contact was advised by the independent mechanic that the parts for the repairs were not available by the local dealer. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact referenced Ford Campaign Number: 23S12 and 13N01 as a possible cause for the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
- Jackson, MO, USA
The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal became stiff, and the vehicle failed to slow down as intended. The vehicle was taken to a dealer where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was not repaired. The contact associated the failure with Customer Satisfaction Program: 13N2. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
- College Station, TX, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle was taken to an independent mechanic where it was diagnosed with brake booster failure. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The contact was made aware of Customer Satisfaction Program: 13N02. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
- North Bellmore, NY, USA
The contact owns a 2013 Ford Edge. The contact stated while driving and approaching a stop light, the brake pedal was depressed but the vehicle was slow to respond. The contact applied additional pressure to the brake pedal to stop the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that there was a slice in the vacuum pump and that the brake booster needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to TSB: 13N02. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 180,000.
- Belle Mead, NJ, USA
The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and depressed to the floorboard. The contact stated that the brake pedal was making an abnormal hissing sound while depressed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed him the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under Warranty. The failure mileage was approximately 115,000.
- Tazewell, TN, USA
The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving at various speeds and depressing the brake pedal, the brake pedal was rigid, and the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was then taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered because the campaign had expired. A case was opened. The failure mileage was approximately 150,000.
- Lahoma, OK, USA
The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH and attempting to slow the vehicle, the brake pedal required excessive effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake booster. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 13N02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 63,000.
- Bullhead City, AZ, USA
The contact owns a 2013 Ford Edge. The contact stated while driving in bumper-to-bumper traffic and depressing the brake pedal, the vehicle failed to respond. The contact immediately pulled to the side of the road, and she was able to stop the vehicle by shifting into park(P). The vehicle was towed to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to save the receipt for a potential reimbursement. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The contact received notification of Ford Campaign Number: 13N02, which she related to the failure. The dealer was notified of the failure and charged a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 106,490.
- San Diego, CA, USA
- Stuart, FL, USA