10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 42,209 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The driver side door latch has failed resulting in inability to lock the doors while the vehicle is in motion. Additionally, as the door is not being sensed as being closed, the interior lights remain on along with the door ajar light. This drains the battery. The inability of the doors to not stay locked as a result of this latch failure is a safety issue.
- Maybee, MI, USA
On 9/6/16 I had to have the left rear door latch replaced because it caused a 'door ajar' light to come on. When this happens the doors won't lock and the interior lights won't go off at the proper time. Now two months later the left front door latch needs to be replaced for the same problem.
- Hallstead, PA, USA
Car door sensor goes off while driving and will not stop in till I repeatedly shut the door several times. This is very dangerous as when you are driving the alarm goes off and puts the driver in sudden alarming mode and in need of pulling over quickly and at times not able. I bought the vehicle back in Sept 2016 and it started 1 week after driving the car and continues.
- Tallahassee, FL, USA
The dash says that the door is ajar when it is closed. I have seen where there have been numerous complaints about the sensor or latch going bad. I am having similar problems.
- Kenna, WV, USA
Driver side door keeps alarming that it is not closed even if door is closed. I feel this is a safety issue because it won't lock the vehicle, the interior lights remain on while driving as well as the alarm which distracts the driver.
- Sunvalley, ID, USA
When I close my drivers side door and start my 2013 Ford Edge, it thinks my door is ajar. This is a latch problem and the vehicle does not recognize that the door is closed. As a result, the doors will not lock. I have seen many complaints of this problem on the web. I am hoping that the NHTSA will force Ford to recall these vehicles and fix the problem
- Manitowoc, WI, USA
"door ajar" light and chime happens all the time, even when the door is not ajar.
- Kennewick, WA, USA
I have a 2013 Ford Edge sport edition that has had issues with the door sensors showing that the door is A-jar. This started to occur shortly after we purchased the car in September of 2013. It has progressively gotten worse to where the dash panel continuously shows that one of the doors is A-jar, even when open and closing the door continuously several times to try to clear the warning message. This is a safety issue because we cannot be certain that the doors are secured properly and safely during travel. Also, the doors will not lock while driving, or when the car is in park while idling. This is also a safety issue because the doors could be opened while driving, and the car cannot be secured while in park and idling. If a stranger attempted to enter the car while stopped at an intersection, or while driving very slowly, you cannot prevent the individual from entering the car because the door locks immediately unlock due to sensing that the door is A-jar. The picture I uploaded of the warning message clearly shows the driving speed while the door A-jar is illuminated. I wish I would have known this was a widespread issue with the 2013 Ford Edge, I would have filed a complaint sooner. I hope that Ford will take responsibility for this defect and fix this safety issue. Other than this defect I love my 2013 Ford Edge sport.
- Salt Lake City, UT, USA
The driver door ajar light comes on and stays on even though the door is completely shut and it makes no difference how many times you slam the door closed. The doors will not lock if the car does not believe the door is closed. The problem with that is, the door could potentially open during an accident or I could be carjacked or my family could be pulled out of the car while sitting at a stop light or intersection. I believe this is a serious safety issue to not be able to lock your auto while traveling. Also, since the door ajar light is unreliable the door may not be closed and could fly open while turning causing an accident. In addition it is very difficult to determine if the door ajar or reverse sensing is dinging, which defeats the purpose of the back up camera. I believe this is a safety issue since I depend a great deal on the back up camera to make sure I do not back into someone. At first the light would stay on only about 50% of the time, but now the light stays on about 99% if the time.
- Manchester, MO, USA
The driver door ajar light comes on and stays on. This causes the interior lights to stay on and the battery to drain. Also the doors will not lock/stay locked. This happens when initially starting the vehicle and has happened while driving. I believe the cause of the problem to be either in the sensor or the door latch itself. At first it seemed to happen at random, but now seems to be occurring more often. This has been occurring for a few weeks. Will be taking it to be repaired in a few days
- Westboro, WI, USA
When I close my drivers side door and start my 2013 Ford Edge, it thinks my door is ajar. This is a latch problem and the vehicle does not recognize that the door is closed. As a result, the doors will not lock. I have seen many complaints of this problem on the web. I am hoping that the NHTSA will force Ford to recall these vehicles and fix the problem
- Medford, WI, USA
To whom it my concern we have a 2013 Ford Edge. We have had it to Ford to fix door ajar light on dash witch was saying driver door was the problem at about 34000 miles Ford fixed it by cleaning the sensor worked for awhile under warranty. About a month later same problem and was not covered under warranty cost about $380 to fix had to change sensor now at 42000 miles door ajar light is back on say passenger door. Dome light stays on witch at night is a safety hazard and now the doors will not stay locked how do I know if door is not going to come open. I feel Ford has a big problem with this issue and needs to own up to there responsibility and address the problem. This car was purchased new we are the original owners and don't feel we should be responsible to keep paying out of pocket for Ford problem this car is a 4 door we've already paid for one door and now have to fix another one. Thanks
- Ramona, CA, USA
My door ajar light started coming last week and won't go off. I an positive the all doors are closed. It is very disruptive while driving, when the vehicle slows at signal lights, in intersections or in traffic the alarm comes on. Also, I was in a completely dark parking lot with people and cars moving around and the interior lights wouldn't go off. I could not see outside because of the interior lights. The door locks will not function in this state either. Someone could have easily gotten into the vehicle with me. Help!
- Pearland, TX, USA
"takata recall" - door ajar light on dash. Front and rear drivers side
- Alexandria, VA, USA
Ford Edge 2013 problem with sensor or other causing driver door alarm to activate after door is shut. Dome lights stay on; door is completely shut but message states that "driver door is ajar". message and alarm sometimes comes on when driving. Sometimes takes several tries repeatedly shutting door to get alarm and lights to turn off. This should be a recall. Problem has occurred several times in the past week.
- Lake City, TN, USA
Driver door ajar switch alarms almost every time car is driven. Results in overhead lights staying on which causes visual impairment when backing up. Once going forward alarm and lights go off. Must visually check door to ensure door is closed and not ajar. I understand that this is currently being investigated for safety issues.
- Chocowinity, NC, USA
The contact owns a 2013 Ford Edge. The contact stated that when the front driver side door was closed, the door ajar warning light illuminated. As a result, the door failed to lock and cause the other doors to lock and unlock while the vehicle was being driven. In addition, the contact stated that the vehicle chimed as if the door was open although it was latched. The vehicle was taken to a dealer where it was diagnosed that the front side door latch and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.
- Kenmore, NY, USA
Driver side front door ajar light remains on after door is closed
- Chesapeake, VA, USA
The drivers side door sensor will come on indicating that the drivers side door is open, when it is in fact closed tight. It will cause my lights to remain on awhile after driving, and anytime I stop then accelerate, it will ding to notify me that the door is still open. Which is extremely frustrating. Also, because it thinks the door is open, the dome lights stay on longer which has drained my battery, to the point that I've had to jump start my car. The sensor indicated the door is open despite being stationary or moving.
- Spanish Fork, UT, USA
- Hershey, NE, USA