I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Holyoke, MA, USA

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle vibrated and hesitated with an engine misfire. The check engine warning light was illuminated. The contact took the vehicle to the dealer who stated that a misfire had occurred in cylinder #3. Due to the design of the engine, the contact was informed that the engine needed to be replaced. The engine was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 105,726.

- Wellington, FL, USA

Coolant intrusion into engine causing sudden loss of power and overheating. Almost caused an accident, required tow services. Confirmed that this is a known manufacturer issue with the Ford ecoboost, but no remedy but to pay out of pocket for another potentially faulty engine.

- Olathe, KS, USA

My vehicle began to have a very low idle when first starting it. Within a week or so the check engine light came on. The day after the light came on, my vehicle almost didn't start up and so I took it to the dealership. I was told that my engine was no longer good due to coolant intrusion into the cylinder and that my car needed a new engine at less than 70,000 miles. My vehicle has been serviced and maintained by Ford since it was new. Ford agreed to pay for 40% of the total cost ($7,615).

- Oakley, CA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and would not properly accelerate. Additionally, there was white smoke coming from the exhaust system with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that cylinder #3 was faulty, and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was 108,000.

- Navarre, FL, USA

Vehicle is suffering from the known Ford 2.0 EcoBoost Engineering defect "coolant intrusion". Vehicle has 76K miles and because it is out of warranty period, requires a total engine replacement at the cost of over $8000. At this time Ford Customer Care is not willing to offer Customer Satisfaction programs to assist or recall (even though they did recall the 1.5 EcoBoost). Ford has lost a loyal customer as I no longer can justify brand loyalty (father and grandfather both worked for Ford) because of lack of confidence in their Engineering and Quality.

- Walton, KY, USA

Head gasket failed leading to coolant leaking into the head causing over heating and cracking the head.engine had to be replaced

- St Peters, MO, USA

On, or around, August 10th, I was driving my 2016 Ford Edge on the freeway, when my car started to stutter. I was not sure if the car would stall in rush hour traffic. The check engine light came on. After that, the car was difficult to start and ran roughly for several minutes. I also noticed that the car had started to use a lot of anti-freeze/coolant. I had the car diagnosed by an independent mechanic and found that the coolant was leaking into an engine cylinder. After researching the matter, it appears that this is a fairly common occurrence with the Ford Edge. There have been recalls for this problem, but my vin number is not one listed on the recall, although it is in the same year and the same problem. I am seeking help in getting this manufacturing failure resolved. I am not currently driving the vehicle, at the problem was getting worse. The vehicle is available for inspection.

- Albuquerque, NM, USA

due to a design flaw coolant could get into piston cylinders. this caused those cylinders to misfire and the engine to run rough and not have the power that it should have. we had to replace the engine at our cost, $7000

- Cridersville, OH, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was running unusually rough with white smoke coming from the exhaust pipe. The contact stated that when he started the vehicle the engine sounded rough. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with coolant leak in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.

- Cridersville, OH, USA

I'm experiencing rough engine idle at stop lights or parked, in in gear (under load). At engine start, I am experiencing white smoke from exhaust, some engine mis-fires and low coolant. I started to look up similar experiences and it seems that it is a know issue by Ford, in which coolant is leaking into engine. I have engine power latency from full stop, low fuel economy and steady engine clicking noise/rattle.

- Los Angeles, CA, USA

The issue is with the 2.0 Eco Boast Engine on a 2016 Ford Edge with 50,000 miles on it. White smoke was coming from both tailpipes. Engine light come on and then a warning light came on that car was switching to low power mode to prevent overheating. This happened while driving to doctor. I was able to make it home safely and immediately called the dealer and slowly drove the car to dealer. They informed me that I needed a new engine and coolant was leaking into the engine, causing this issue. The car has been at dealer for over a week while waiting for a new engine and parts. We are repairing the engine. Invoice for this work won't be available until next week but cost is around $8,000. No help from Ford per several telephone conversations with them. Dealer did contact Ford on our behalf and Ford is offering no assistance. After doing research on line regarding this issue, I discovered that this is a very common problem with this engine and Ford knew about the issue and continued to put these engines into cars. Some cars have even caught fire due to this engine issue. There is a class action lawsuit pending in CA for this very same reason.

- Palatine, IL, USA

Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.

- Bartlett, TN, USA

I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.

- Baltimore, MD, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.

- Richmond, VA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was then taken to the dealer, who confirmed the diagnosis in relation to Technical Service Bulletin: 22-2229. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the repair under warranty. The failure mileage was 90,000.

- Commerce Township, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.

- Reading, MA, USA

Coolant leaking into cylinder head

- New Braunfels, TX, USA

[XXX] #:~:text [XXX] i just had to pay out of pocket $8,500 to replace the engine for a known issue with their eco boost 2.0 engine. Ford is aware of this and has been for many years yet no recall despite the safety issues and out of pocket expense to owners of the Edge, Escape, and other Eco Boost engine models. Spoke with Ford Customer Relations and was told nothing can be done. How are there two class action lawsuits in place, yet no recall to have these known defective engines replaced? Ford has been aware of the engineering and manufacturing flaws yet continues to sell these models in a fraudulent manner. Risk of fire, car stopping in traffic are just several catastrophic outcomes, not to mention having to replace the engine at owners expense as soon as the 3/36 warranty passes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Livonia, MI, USA

I have the flex plate issue where it is cracked - and Ford will not fix the recall for free. I brought the car in prior to this issue and was told it was not cracked and now months later (and the recall time is gone) it is a cracked flex plate. Now I have to pay 4K to fix it, because I didn't make the timeline for the recall.

- Orange Park, FL, USA