10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 30,863 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Head gasket failed leading to coolant leaking into the head causing over heating and cracking the head.engine had to be replaced
- St Peters, MO, USA
On, or around, August 10th, I was driving my 2016 Ford Edge on the freeway, when my car started to stutter. I was not sure if the car would stall in rush hour traffic. The check engine light came on. After that, the car was difficult to start and ran roughly for several minutes. I also noticed that the car had started to use a lot of anti-freeze/coolant. I had the car diagnosed by an independent mechanic and found that the coolant was leaking into an engine cylinder. After researching the matter, it appears that this is a fairly common occurrence with the Ford Edge. There have been recalls for this problem, but my vin number is not one listed on the recall, although it is in the same year and the same problem. I am seeking help in getting this manufacturing failure resolved. I am not currently driving the vehicle, at the problem was getting worse. The vehicle is available for inspection.
- Albuquerque, NM, USA
due to a design flaw coolant could get into piston cylinders. this caused those cylinders to misfire and the engine to run rough and not have the power that it should have. we had to replace the engine at our cost, $7000
- Cridersville, OH, USA
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was running unusually rough with white smoke coming from the exhaust pipe. The contact stated that when he started the vehicle the engine sounded rough. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with coolant leak in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.
- Cridersville, OH, USA
I'm experiencing rough engine idle at stop lights or parked, in in gear (under load). At engine start, I am experiencing white smoke from exhaust, some engine mis-fires and low coolant. I started to look up similar experiences and it seems that it is a know issue by Ford, in which coolant is leaking into engine. I have engine power latency from full stop, low fuel economy and steady engine clicking noise/rattle.
- Los Angeles, CA, USA
The issue is with the 2.0 Eco Boast Engine on a 2016 Ford Edge with 50,000 miles on it. White smoke was coming from both tailpipes. Engine light come on and then a warning light came on that car was switching to low power mode to prevent overheating. This happened while driving to doctor. I was able to make it home safely and immediately called the dealer and slowly drove the car to dealer. They informed me that I needed a new engine and coolant was leaking into the engine, causing this issue. The car has been at dealer for over a week while waiting for a new engine and parts. We are repairing the engine. Invoice for this work won't be available until next week but cost is around $8,000. No help from Ford per several telephone conversations with them. Dealer did contact Ford on our behalf and Ford is offering no assistance. After doing research on line regarding this issue, I discovered that this is a very common problem with this engine and Ford knew about the issue and continued to put these engines into cars. Some cars have even caught fire due to this engine issue. There is a class action lawsuit pending in CA for this very same reason.
- Palatine, IL, USA
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
- Bartlett, TN, USA
I have a warranty with Jones Junction Kia. I couldn't take my truck anywhere else. The engine light kept coming on and going off. Well I got all the maintenance as needed however. I was told that when any Ford reaches almost 100000 miles that it's a defect that coolant leaks into the engine. Well I never heard such. Come to fine out? The adjusters had to tell the mechanics what was wrong because they couldn't understand what was happening with my truck. The adjusters said my engine needed to be replace because of several other Fords are habi g this same issue. They also repaired my brakes. Jones Kia twice within a 2 month span. And the brake light came on and stayed on. If you need more details ols contact me.
- Baltimore, MD, USA
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.
- Richmond, VA, USA
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who determined that coolant intrusion had damaged the engine, requiring an engine replacement. The vehicle was then taken to the dealer, who confirmed the diagnosis in relation to Technical Service Bulletin: 22-2229. The vehicle was repaired. The manufacturer was notified of the failure but declined to cover the repair under warranty. The failure mileage was 90,000.
- Commerce Township, MI, USA
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was at the dealer for an oil change, the contact was informed that there was coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 65,281.
- Reading, MA, USA
Coolant leaking into cylinder head
- New Braunfels, TX, USA
[XXX] #:~:text [XXX] i just had to pay out of pocket $8,500 to replace the engine for a known issue with their eco boost 2.0 engine. Ford is aware of this and has been for many years yet no recall despite the safety issues and out of pocket expense to owners of the Edge, Escape, and other Eco Boost engine models. Spoke with Ford Customer Relations and was told nothing can be done. How are there two class action lawsuits in place, yet no recall to have these known defective engines replaced? Ford has been aware of the engineering and manufacturing flaws yet continues to sell these models in a fraudulent manner. Risk of fire, car stopping in traffic are just several catastrophic outcomes, not to mention having to replace the engine at owners expense as soon as the 3/36 warranty passes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Livonia, MI, USA
I have the flex plate issue where it is cracked - and Ford will not fix the recall for free. I brought the car in prior to this issue and was told it was not cracked and now months later (and the recall time is gone) it is a cracked flex plate. Now I have to pay 4K to fix it, because I didn't make the timeline for the recall.
- Orange Park, FL, USA
My engine is leaking coolant into the oil and causing a cylinder misfire and smoke coming from the exhaust. Need full engine replacement on the 4 cylinder ecoboost.
- Dacono, CO, USA
Car was misfiring and rough starting with white smoke out of the exhaust. Took it to my service advisor and was told there was issue with the coolant leaking into the engine and that I would need a new engine. They used a temporary fix with a K-seal until we decided on what to do. I recently searched about this issue online and found out that this leak could cause the car to overheat and catch fire which is a significant safety issue. I also found out that Ford had a recall on this on ecoboost type engine with other models. I called my Ford dealership and Ford customer care and they are not showing a recall. My car is in great shape and has 108,000 miles. Reading the amount of complaints online about the same Ford Edge 2.0 ecoboost engine problems and the danger with the risk of fire should be cause for this to be an immediate recall in which Ford should be accountable.
- East Earl, PA, USA
Well, the car check engine light started flashing and my entire car started shaking, my coolant levels went from in between the max and min line to super below the minimum line, from what I've gathered there has been a major issue with your engine manufacturing for Ford Edges in 2015-2018 where the head gasket was not designed or manufactured correctly, thereby allowing coolant to leak out damaging the engine. it seems that several people have been running into this issue and nothing has been done about it, and your dealerships are charging to have the long block or flat out the entire engine replaced having customers pay out of their own pocket to fix a known issue your cars have been having for years when, having the issue leading to the car effectively being totaled should be repaired and covered by Ford via a recall due to the gravity of the issue itself, and the issue being caused from the manufacturer themselves. I've taken my car to several mechanics, and they all said the same thing about this problem with coolant getting into the cylinders and make the car completely useless. I had a cylinder 4 misfire at the beginning of this year and assumed it was the spark plugs so I replaced them all, and then the check engine light came on again and it said the same problem, so I took I into a mechanic and they told me about the coolant problem in June, and that it could be an issue I deal with and that they had seen that alot. But my car has been flashing for the last couple days I believe on August 20th.
- Casper, WY, USA
Coolant leak, confirmed by service tech (p0036, p0217, p0301, p0316) need to replace head gasket, coolant in combustion chamber, warning message engine overheating will reduce power.
- Tulsa, OK, USA
Dealership Diag. and found coolant leaking/ intrusion going into #1, cylinder, causing low coolant light to come on in the car, and the car smoke on first start up. Dealership found, this car to have one of the defective ford eco boost motors installed, Dealership recommend new motor, at cost of $7,721.33. When purchased, I bought and paid for the ESP warranty to the cost of $3,281 dollars. Technicians stated, FORD is not going to cover the replacements nor any cost. The defective motors, causing the coolant to leak into the motor, subjecting us to more damages and fire. Coolant mixing with the oil. Issues would be for me, the defective motor and cooling system.
- Millington, TN, USA
- Walton, KY, USA