10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 29,817 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
- Garnet Valley, PA, USA
I had check engine light come on August 2022. Car was rough running at the start up and outputted white smoke. September 2022 brought to Ford Service Department, error code for piston misfire. They changed the spark plugs. Check engine light came back on in October 2022. Brought back to the Ford Service Department, engine leaking coolant and told I need a new engine. Repair is scheduled for December 2022. The mileage is 48,347 and regularly maintained/serviced.
- Owatonna, MN, USA
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn-??t pass New York State Emissions test. Car can-??t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
- Hemlock, NY, USA
The engine needs replacing. With no warning my check engine light came on. Car had trouble starting and then progressed into smoke coming from tailpipes. Took car to Ford dealer. Told need new engine, there is a flaw in engine block allowing coolant to leak into cylinders. Car has only 72000 miles. Could have resulted in fire if I continued to drive it. Ford needs to issue a recall on these engines immediately.
- Paducah, KY, USA
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking and was unable to accelerate properly. The contact stated that after waiting for the shaking to cease, the vehicle drove as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the failure was determined to be a faulty head gasket that was leaking coolant. The dealer stated that the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer confirmed the report from the dealer. The vehicle was not repaired. The approximate failure mileage was 49,000.
- Wenatchee, WA, USA
Check engine light turned on after the whole car rumbled and seemed to struggle to start. Took car into dealership to get code checked out and it was a misfire. We made the next available appointment at the dealership which was over a month later, but were told to not bring in the car again unless another misfire happened before the appointment. More misfires started occuring and more frequently about 2 weeks later, since the dealership had no availability, I brought the car into my own mechanic who told us it was a coolant leak into cylinders 2 and 4 causing the misfires, it was most likely a head gasket issue. Finally brought it to the dealer appointment who went radio silent unless we called for almost a week. They intially stated that Ford would cover the costs since its a known issue with the engine in this model and year, but they didn't initially take a photo when they reproduced the coolant leak and had trouble reproducing it again. They eventually reproduced the coolant leak but back tracked that Ford would cover the costs of the known issue, since it was past the 5 year warranty. The codes were P0302, P0304, P0316, which were misfire in cylinder 2, misfire in cylinder 4 and random misfire. The cause is a known head gasket problem with the engine, and that Ford did not recommend a head gasket replacement but a brand new engine due to known issues with the 2.0L 4 cylinder engine. Our car has under 50,000 miles on it, however it is past the 5 year warranty period as stated earlier, so Ford won't help cover any repairs with their known defect in their engine. The contact stated that the actual vehicle mileage was approximately 49,375 when the incident occurred.
- Wenatchee , WA, USA
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions to be diagnosed. The contact was informed that coolant was leaking in the engine block to cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
- Omaha, NE, USA
Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and ford ignoring issue despite thousands of complaints and similar defects with this model.
- Lake City, MI, USA
Check engine light came on. Started to misfire when ignition was turned on. Some misfiring when driving. A couple days later, white smoke started coming out of the exhaust. Took car to mechanic who told me I had a crack in the engine block and coolant was leaking into the cylinder. The engine had to be replaced.
- Charlotte, NC, USA
I bought a new 2016 Ford Edge and have it serviced regularly at the dealer. My service record is exemplary and it is documented. My car has 94K miles. I have had work done by the dealer recently (new tires, new axle) and there was no advisement of an engine issue, absolutely nothing was said. About 7 days ago I got a warning light out of the blue, and took it in immediately. I was told it was a "catastrophic engine failure" due to coolant leaking into the engine because the coolant pump failed. I was told "it just happens." As I researched this on the web I discovered that there are thousands (possibly tens of thousands, the amount on the web is overwhelming) of people with the same catastrophe and outcomes that were all very similar: engine replacements cost 10K and can take months -- one fellow has been without his car for seven months. That is not an option for me. Frankly I am shocked at The Ford Motor Company and I mean that. What are they thinking"?"There is a Ford truck engine in that car and it should not be failing at 94K, especially after my record of service and especially after this problem has been known for years. I'm not kidding -- this car is 5 years old and looks 5 months old. I need resolution and I need it quickly and I am not encouraged by the reports I see. My issue is not with my dealer, it is with Ford dragging their heels on a solution. I am at my wit's end.
- Long Beach, CA, USA
On May 13, 2022, my Ford Edge was taken to the Local Ford Dealer for a spoiled coil. At 52,000 miles, the coolant had leaked into the cylinders and caused the engine block to crack. This resulted in me needing a whole new engine. Thankfully, I had taken out an extended warranty on my vehicle or it would have cost me over $7500. I was told by the dealership that this is a known problem with these Ecoboost engines. I have always taken excellent care of my ford edge and I cannot believe Ford has not been made to recall these engines. Most people don't have an extended warranty and they should not have to pay thousands of dollars for an obvious faulty engine.
- Sun Valley, CA, USA
There is a known problem with coolant leaking into the cylinder damaging the gasket. The only fix is to replace the entire engine block at a cost (in my case) of $8361. This seems unreasonable of a 6 year old car with 64,000 miles on it. This is a known problem to Ford as evidenced by the necessity of Techical Service Bulletin 19-2208 issued by Ford in June 2019. Fortunately, My engine light came on alerting me to the problem. That apparently doesn-??t always happen meaning the engine could have stopped working while I was driving. Ford dealers are still selling these vehicles used on their lots with no need to disclose this problem because no recall has been ordered. Hoping that this can be rectified to help out a significant number of drivers who-??ve had to fix their vehicles at a substantial cost and to force Ford to stop selling them used without repair
- Randolph , MA, USA
The flex plate is cracked on my Ford Edge. The crack could have caused it to break completely and I would have lost control of the vehicle. The problem has been confirmed by an independent service center. There was no warning lights or messages displayed; just a loud knocking noise coming from the engine.
- Corriganville, MD, USA
The contact owns a 2016 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start properly for a few seconds. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. The contact stated she continued to experience the failure until August 10, 2022, when the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who associated the failure with TSB: 14-0180 & 19-2346. The contact called the local dealer and left a voicemail. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 74,350.
- Reno, NV, USA
Engine blown due to coolant leaking inside the engine.
- Parma, OH, USA
At first inspection I was told it was a blown head gasket due to coolant leaking in motor. When taken apart the big block is cracked. Is going to be a entire motor replacement. Car only has 91,447 and has had regular services.
- Ferguson, NC, USA
Car has over 89000 miles and maintained regularly. I am the only owner and kept in garage. Check engine light came on which had a code of P0302, P0303, P0304. Mechanic confirmed coolant has leaked into cylinder and has caused crack with his borescope. Only fix is an entire engine replacement. I have no alternative but to get replacement car. This has cost me thousands in unplanned expenses to purchase a replacement before I am ready and the lost value on my vehicle due to this issue. This has apparently been known for years and no communications from Ford on this was ever received. I find this unacceptable for a company to allow this defect to go ignored.
- Covington, GA, USA
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and slowing down, the engine then began to idle roughly while stopped at a traffic signal. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that there was coolant in the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
- Potomac, MD, USA
Vehicle light came on and said cylinder 1 misfire. Had spark plugs changed. Had coil packs changed and neither fixed. When took to be checked out, head gasket blown.
- Ferguson, NC, USA
- Hudson, WI, USA