After received a recall notice for 20S42 in May 2021 I have contacted local dealerships weekly and they have continued to tell me that they can't get the parts from Ford. I called Ford today and they tell me that the parts that they originally sent out still have a defect so they are going to be issuing new parts and a NEW recall notice at the end of July. It is ridiculous for it to take this long to resolve something that has been deemed a safety issue. Also, the dealerships do not seem to have this information because all they know is "they can't get the parts". The backorder/issue with parts should have been communicated to the dealerships and vehicle owners.

- Douglasville, GA, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Perry, GA, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the brake pedal was applied however, was slow to respond. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

- Columbus, OH, USA

The contact's husband owned a 2017 Ford Edge. The contact had initially received a recall notice for NHTSA Campaign Number: 20V469000(SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); however, the part for the recall repair was unavailable. The contact stated that while her son was driving and had approached a stop sign, the brake pedal failed upon depression and collided with another vehicle. The contact was uncertain if any warning lights illuminated prior to the failure. The airbags deployed upon impact. The contact nor any other individuals involved in the accident were injured. A police report was filed. Due to the failure, the vehicle was towed to an independent mechanic where it had been deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had been destroyed. The failure mileage was unknown. * (RECALL RELATED INCIDENT)

- West Bloomfield, MI, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Jupiter, FL, USA

On May 24, 2021 my brakes failed on my 2017 Ford Edge and it was towed to Baxter Ford in Omaha NE (dealership where I purchased the vehicle). Baxter determined this was due to Safety recall 20S42 / NHTSA recall 20V-469. After repair was made on the front flexible brake lines the car was still not performing correctly and Baxter determined the right rear brake line also needed to replaced. This was not covered under the recall or the warranty. I called my ASE certified mechanic, who has been servicing all of my vehicles for over 10 years, to discuss with them. They told me the front and rear brakes lines are separate from each other, but they have been servicing many Ford vehicles with same rear brake line problem and just had 2 Ford F150's the previous week, one with about the same mileage as my vehicle (61,000). I am diligent with servicing my car for maintenance, oil changes and repair. My vehicle had been in to my mechanic on Feb. 18, 2021 at 57,318 miles and all fluids were also checked and everything was fine. On May 24, 2021 at 61,892 miles my 2 front brake lines and one rear brake all lost their fluid at the same time. Baxter Ford filed a request with Ford to have this covered for repair and it was denied. I contacted Ford to request to have this reviewed and was denied. However, I was told just to hold on to my receipt in case the NHTSA files a recall and would be reimbursed at that time. I have also talked to several other Ford vehicle owners who have experienced the same problem and I think this needs to be reviewed. You can reach me at [XXX] or [XXX] if you have questions or need additional information. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Omaha, NE, USA

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle it was discovered that the brake pedal extended to the floor while depressed and the vehicle would not immediately stop. Upon inspection, it was discovered that brake fluid was leaking from the front passenger-??s side braking assembly. The vehicle was taken to an independent mechanic who diagnosed that the front passenger-??s side brake hose had failed. The hose was replaced and the failure was remedied. The manufacturer was notified of the failure. The contact was later informed that the vehicle was included in the NHTSA campaign number 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 15,000.

- Brooklyn, NY, USA

The contact owns a 2017 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part for the repair was unavailable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Centralia, IL, USA

The contact owns a 2017 Ford Edge. The contact received notification NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. While driving at an undisclosed speed, the brakes warning light was illuminated. The contact placed brake fluid in the vehicle however, the next day while reversing out of the driveway, the brakes locked up. The contact used the parking brake to stop the vehicle. The vehicle was not diagnosed. The contact noticed brake fluid leaking from the front passenger-??s side of the vehicle. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.

- Twainheart, CA, USA

On my 2017 Edge, the brakes "grab" rather than stopping smoothly. This winter, driving on snow covered roads, you couldn't slow up approaching a stop light without the ABS system coming into play. There was no gentle way of stopping the car. Tapping the brakes is like a "panic" stop with a regular vehicle. Ford has replaced the Brake Booster on 2015-2016 models but not 2017. Refer to TSB# SSM-45857.

- Franklinville, NJ, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called a local dealer where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Nashville, NC, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called elk grove Ford (9645 auto center dr, elk grove, ca 95757, (916) 249-1630) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated was contacted and informed the recall parts were available 5/21. Also, the consumer went to get brake flexible hoses in which the parts were not available. The consumer was informed they would be availble in 2 weeks.

- Elk Grove, CA, USA

While driving in new albany, Indiana on Saturday, April 10, 2021, the brake lights all came on at once. My husband had me pull over into a parking spot and he said there was 0 brake fluid in the reservoir. He has worked on brakes as a mechanic his whole life (71 yo now) and said he had never seen anything like it. He drove to a very close gas station and got a can of brake fluid and when we got home he had his brother look under it while he pumped the brakes. Immediately noticed the hose was ruptured. Took it to heritage Ford in corydon, in which is the closest Ford dealiership to us. We found paperwork that was sent in Sept. 2020 that said this was safety recall notice 20S42/NHTSA recall 20V-469. They called and said they will not pay for this. We called the main Ford Corp. Phone number and they told us the same thing. Both the dealer and Ford Corp. Say we must pay upfront and may be able to get our money back and there may be a form but all we got was a toll free number to Ford customer service and they do not answer the phone. This could have resulted in failure to brake or stop, causing injury or death as it was immediate without prior warning. They only replaced the passenger side and will not replace the passenger side. They did not check the brakes for further wear or damage. The recall notice, invoice, and proof of payment are attached. This is very dangerous and not right. Ford dealer and main corporate office have said "they don't know how they are going to handle this and that's why we have to pay upfront." We want our money back to start with and want the other side repaired at their expense along with brake inspection. They also did not offer a courtesy vehicle although we asked repeatedly for one.

- Lanesville, IN, USA

I purchased Ford Edge 2017 October 2020 accepting that there was a recall on the break lines. I didn't expect over 6 months later to still be driving a car which could have a break failure. I drive my grandchildren a lot. The parts are still not available for the fix. Contacted dealer, they filed my case with Ford, but still no resolution. This is not acceptable.

- Acton, MA, USA

Vehicle in motion on city street brake fluid warning system went off. Pulled over and found out brake fluid reservoir was completely dry. Took it to heritage Ford in corydon, in as there is a recall for this from Sept. 2020 but no parts available. They have said 3 days to repair only one brake line and we have to pay out of pocket, no rental car. We called Ford corporate office and are advised of the same.

- Lanesville, IN, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to al packer's white marsh Ford llc (9801 pulaski hwy, middle river, md 21220) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure where the brakes failed to operate as designed. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

- Perryville, MD, USA

Driving down the highway I pressed down on the brake the car was not stopping while the brake peddle went straight to the floor.

- Perryville, MD, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called marcotte Ford sales Inc (1025 main St, holyoke, MA 01040; (800) 842-0699) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Greenfield, MA, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The local dealer barber Ford located at 640 E 8th St, holland, mi 49423 was notified and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fenndille, MI, USA

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called frederick motor company - pre-owned (1415 w patrick St, frederick, md 21702, (301) 663-6111) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fredrick, MD, USA