Vehicle has 950000 miles. Started hesitating and shuddering while changing gears at 50k and has progressively gotten worse. Has been to two dealers with diagnosis of transmission and/or torque converter replacement. Estimates between $4-8.5k to replace/repair. Quick internet search shows that this is a very common and known issue to Ford. Why has there not been a recall on this vehicle for these problems?

- Elizabethtown, KY, USA

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle sputtered until reaching 35 MPH. The contact stated that the failure occurred several times. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. In addition, the contact was informed about TSB: 21-2081; however, the contact was informed that the repair could not be covered under the TSB. The failure mileage was approximately 68,200.

- Jamesville, NY, USA

2020 Ford Edge SEL SUV is currently at Ford dealership awaiting a new transmission. 2020 Ford edge sel backup camera is out and needing replaced as well.

- Englewood, OH, USA

The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 10 MPH, the vehicle started to shake and then lunged forward. The contact parked the vehicle, but the vehicle failed to shift into reverse. The contact stated that when the vehicle was shifted into reverse, the vehicle was shaking and lunging forward. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 43,000.

- Morgan City, LA, USA

When accelerating the car hesitates or has jerking action from 10-30 MPH. When this happens I was almost rear ended a few times due to almost coming to a quick stop jerking action where the car is very slow accelerating from an intersection. I have done some research to find out that there are hundreds with the same issue with Ford Edge cars. This issue is getting more noticeable as the car gets older. Having problems with some dealerships getting the problem resolved or fixed. I was told to fill out your form with this information. Thank you for your time.

- Jefferson, GA, USA

I was traveling at about 60 miles per hour when I attempted to accelerate slightly to stay with traffic. It seemed like the car wouldn't change gears, but the engine decreased in power. It did not seem that the vehicle had any "power". The car would not increase in speed. I noticed the "wrench" warning light, which corresponds to the drive train of the car. I was able to coast into the next small town about a half mile from the location where I first noticed the issue. Applying the breaks slowed the vehicle. I placed the vehicle in park. The car would not change out of this gear again. The vehicle's gas pedal did not produce any forward or backward momentum in drive or reverse. The vehicle is at the Ford Dealership for repair/inspection at this time. I can provide repair notes from the dealership. The vehicle could be made available for inspection upon request. If this drive train issue had happened on a busy highway, it may have been difficult to navigate off of the roadway safely without the ability to accelerate the car. If this issue had happened on an uphill road, the car would have lost speed rapidly, leading to a rear-end collision.

- Summerville, OR, USA

The contact owns a 2020 Ford Edge. The contact stated that while driving approximately 35 MPH, the RPMs began fluctuating very quickly. The transmission was slipping, causing the vehicle to lose motive power. The vehicle went into LIMP Mode. The contact was able to coast to the side of the road however, the gear shifter failed to operate as intended. The vehicle was towed to an independent mechanic where it was diagnosed that the torque converter failed and sent metal particles throughout the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer where the diagnostic result was confirmed; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 103,534.

- Winder, GA, USA

On [XXX] at [XXX] I was driving home from work as I turned on [XXX] road in Jackson CA I felt the vehicle pull and not want to pick up speed to drive up the road like it wanted to stall and only rolled forward a bit. The vehicle then picked back up and I made it to the stop light at the end of the road once I stopped for less than 1 minute the light turned green, I tried to go and the vehicle shut off and began to roll back I had to step on the break and the car behind me reversed so I would not hit him and then the screen flashed a turn vehicle off and restart engine I tried multiple times about 6. Cars had to go around me as I was the first at the light. I finally got the car to turn on and white smoke came out the exhaust pipes I couldn-??t put the car in drive. I tried to re start the vehicle again and got it into drive and was able to pull on the side of the highway and more white smoke came out still no vehicle warning signs came on but the screen flashed dimly like it wanted to turn off again. I flagged down a fire truck and called 911 for help the fighters stated it seemed like my engine had blown out and the coolant was completely drained and may have gotten inside the engine causing the white smoke but to take it to a mechanic to verify. I had the vehicle towed to my home. On the way to work that night it drove fine with no issues or warnings, or pulling, I ran errands the day prior and no light warnings came on nor was my vehicle temperatures out of place. I even had my car serviced on [XXX] and had no issues I keep up on the maintenance I got the vehicle used from enterprise with a mileage of 52,559 on [XXX] the vehicle now has only 96,634 I-??ve had the car for only a year and 4 months it should not have had an engine issue l have made a claim with my insurance hoping to get help, I-??m calling enterprise for warranty information if there-??s any and ford to see if there is any manufacturer warranties hoping to hear back this week. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

- West Point , CA, USA

EGR cooler faulty; the year this vehicle was manufactured in 2019 has an active recall with this same issue; however because my vehicle in the same year; 2019, was manufactured in a different time bracket Ford will not honor said repair. Leaving me with an extended warranty whom will not cover said repair also. $1800(+) out of pocket expense. Any insight on how one is too challenge this?

- Gilmanton, NH, USA

I purchased my 2020 Ford Edge in Dec 2021 with 8,000 miles at Covert Hutto. Looks like this car was being transferred to dealership after dealership. I feel that Ford should payoff my car and give me another car and take ownership of it being a bad production seed. It was built in Canada during the pandemic. I won-??t feel safe because they took my transmission apart and how would I know if or whenever the torque converter is replaced it won-??t damage quickly or something else goes wrong before my 60,000 mile-??s warranty expires. Powertrain was the component that failed and/or malfunctioned. It-??s at Covert Ford and is it available for inspection upon your request. I was in my driveway when the powertrain wrench light appeared on my dashboard. Yes the problem has been confirmed by Covert Ford service department. My vehicle was inspected by the License Transmission specialist at Covert Ford. There were no warning signs until I started my vehicle. I received a email alert and my FordPass app had an alert messages. There were no prior problem. The problem appeared on [XXX] and I towed it first thing on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Manor, TX, USA

The transmission jolts and disengages while driving,

- Chagrin Falls, OH, USA

Severe jerking, hesitation and jerking when starting acceleration up to 35/40mph. Already had faulty EGR cooler replaced one month ago. Lost ALL coolant with no overheating signs on dash and coolant leaked into exhaust causing dense white smoke and horrible smell. This happened when only driving 5 houses down from my house.

- White Lake, MI, USA

The torque converter is failing and in one incident failed to provide power when accelerating. This created a safety risk as I was nearly rear ended when merging into a highway and lost the ability to accelerate. The torque converter has deteriorated and now caused the need to replace the transmission as well. I took the vehicle to a FORD dealer and they confirmed the torque converer has failed. They did not further inspect the transmission at that time. I have now taken it to an independant repair center and they inspected the transmission as well and found black transmission fluid due to metal shaving from the torque converter. This vehicle is 400 miles out of warranty and purchased as a certified pre owned from a ford dealer May 2023. Our mechanic has mentioned that this is a known issue for this vehicle. Up until this incedent there was no warning of any problems. I had noticed the car was shifting weird and shuddering slightly. When I discussed this with the local ford dealer, they explained that it was supposed to shift like that due to the type of transmission it had. Since then the car is barely drivable - scheduled for repair by my independent repair center 11/20.

- Sturgeon Bay, WI, USA

Problem with car jerking when driving went to dealership and still having the problem He said that it was internal and nothing else he can do he said he changed parts paying a $725 note a month while it sits can't drive it. scare to put on the road don't want it to break down I also end up paying out of pocket. The car was purchased through Enterprise Car Sales payment is going to Santander Consumer USA payments are always paid in advance of a week and a half.

- Houston , TX, USA

The contact owns a 2020 Ford Edge. The contact stated while depressing the accelerator pedal, the vehicle sputtered and hesitated before shifting into gear and accelerating as needed. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Saint Louis, MO, USA

I just had my car looked at by two different mechanics about rear differential. They told me those last the life of the car. So, they told me to look up recalls because that could be the issue. I only have 64000 miles on the car.

- Valparaiso, IN, USA

I have a 2020 Ford Edge SEL and out of nowhere on 09-08-2023 smoke was pouring out of the exhaust and the car was misfiring. I looked further into it and it seemed to be the coolant was leaking down into the cylinder and causing it to burn through the exhaust making it very difficult to breathe. I sat in the car at a drive through for a couple minutes and it was unbearable to breathe. The car is stalling out while accelerating and could be very dangerous depending on where it stalls.

- Florence, AL, USA

Powertrain went out in 4 lane hallway, transmission and drive shaft. There was a power train light that went on a few days before. I made appt with Ford and had to be towed there for my appointment, was unable to make it there. the people at ford told me that they have had to fix this same thing on multiple/many vehicles. But mine was under recall. Why? 2fmpk3j95lba74164

- Oak Grove, MO, USA

Purchased 5-25-23 from Chevy dealer with 70,000 miles on odometer. When putting car in drive to about 35 mph the car jerks then it seems to run smoother at higher speeds. Is it some sort of adaptive transmission issue or could it be something else" How do I find out without spending an arm and a leg after putting a great investment in purchasing this vehicle already? Any advice"

- Hernando, FL, USA

The contact owns a 2020 Ford Edge. The contact stated that while driving at low speeds, while shifting into first and second gear, the vehicle hesitated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to a transmission failure. The local dealer was not contacted. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 56,000.

- Pomona, CA, USA