10.0
really awful- Crashes / Fires:
- 3 / 14
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 50,644 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Engine light and service engine soon message appeared. Car stalling and won't accelerate. Took to victory Ford in Kansas City after 5 hours they couldn't figure out what the problem was other than replacing the sensor. Hundred and $69 for the diagnosis. I was out of town so baby. Did it all the way back home had a local dealership put the sensor in. Another $74.. in the meantime engine code would sporadically disappear. And reappear period for no apparent reason. Had the local dealership check the code again keeps reading turbo problems. They're Ford machine was down so I took it to a dealership in the next town. Specific coding showed that is a wiring and splice problem. In the meantime I've almost been run over several times because the car won't accelerate when the code is thrown. If there's a problem with the wiring harness it should have been covered under a recall which I've been told it is not. And tomorrow dealership is replacing all of the splicing and wiring for another $450. I'm afraid that the problem may have caused other issues. But won't know until after the original problem is fixed. I feel like a couple of the wiring issues that have been recalled already should have included this. And forward should have to reimburse me for my cost since this is obviously a manufacture problem and not normal wear and tear when car is in motion there is a whirring sound I've been told is due to the electrical problem.
- Hugoton, KS, USA
Whilst driving on streets and highways, at least 1 month, me and my wife began noticing 2013 Ford Escape 1.6 hesitate! and stall, several times on and off streets and highways.PCM, module is sending incorrect signals, codes read, com needs reprogramming, also coolant system leaks!, may be causing over heating, and fire in engine compartment, water pump went out, Wednesday June 6th 2018, car is now at Ford dealership, for, investigation into recall work. That may have not been performed. Prior to sale to dealership where we purchased it. We would like any updated information about recall repairs performed by fleet?, company that sold it to super auto sales., including calibration and over heat software to prevent over heating etc., along with 13 other original recalls that should have already been performed, and some record who recall repairs were performed by etc. Also the driver and passenger seatback recliner mechanism has insufficient strength, becomes loose and leaning while I'm driving on streets and highways, this been since purchased under a year ago pre-owned 100,486 miles on odometer. Also constant smell of strong gas coming from engine compartment, low gas mileage, significant loose of engine coolant, etc.as mentioned prior in my compliant, full line and fuel pump may need service, because of strong gas fumes in and around vehicle. Thanks for your time. This happened over a period of a month till it broke down and we had it towed, we just found out about recall, and wad not told it was needed or had been performed by super auto sales in modesto ca. Dealership we purchased pre owned vehicle is super auto sales 4312 disk rd. Modesto ca. 95356 (ph: 209-689-5455),
- Sacramento, CA, USA
Engine wiring harness and sensor problems in 2013 Ford Escape with 2.0 liter engine that was not included in previous safety recall. While on a vacation trip in February, 2018, the engine fault warning light came on in our 2013 Ford Escape titanium with the 2.0 liter engine after restarting the car and entering the highway. It was followed by the check engine light. As we drove to the nearest Ford dealership, the car was increasingly hesitating and seemed to be misfiring, a dangerous situation since highway driving was required. The service technician at the dealership did an analysis and determined that the problem was in the map sensor. He replaced that sensor under warranty and the problem was apparently fixed until June 4, 2018, when identical problems appeared after a stop on a local trip.the car was parked at a safe location and on June 6 driven to a local dealership for service and repair. Analysis by the technician showed that there are problems in the engine wiring harness that are disrupting signals from the map sensor and the cam sensor, and that replacement of the complete engine wiring harness is required to fix the problem. Although this car was built during the same period as the cars covered by NHTSA campaign number 14V495000 and it has the same engine specifications and the same apparent problems, it was not included in that recall. It is clear to me it should have been. Further, it seems there are potential significant safety concerns regarding all 2013 and 2014 Ford Escapes with the 2.0 liter engine that were not included in the original recall.
- Denver, CO, USA
2013 Ford Escape SE bought 3/29/17at the time the 12V DC power outlet, aux port & usb port did not work. 4/22/2018 the vehicle stopped on the pa turnpike immediately after I received a warning 'high engine temperature, please stop vehicle safely'. service appointment for 4/25/18 & was informed that there was a recall on the engine coolant bypass symptoms, issues with the water pump & 2-3 other issues that were all covered under Ford recalls &Ford wexford would fix it on 4/30/18. 5/4/18 informed that they had not been able to contact Ford wexford for an update. I contacted Ford wexford & was informed that they did not have a 2013 Ford Escape to repair. I received a call back informing me that Ford wexford was unaware that the SUV was at their lot since 4/30/18 & they would not be able to service it until the following week. 5/10/17 I picked up the SUV and within 24 hours started having additional problems/signals including the service engine, seatbelt, battery, brakes, hill assist not available, high engine temperature stop safely and the speedometer not functioning. I contacted jd byrider was told there was nothing wrong with the vehicle and that it could possibly be the battery, starter or alternator. I was told to take it to auto zone to have a computer diagnostic. I returned the vehicle 5/17 & was informed that the vehicle would have to go back to Ford wexford. I spoke with andy at Ford wexford and he informed me that the SUV had a wiring issues they weren't able to fix, that the SUV would need a new computer system and that this would be 1-2 weeks. I was also told they had a call out to Ford co. To discuss their concerns. On 5/31/18 I received a call informing me that the SUV needed a new computer system, that it was not covered under my warranty and that the cost would be $1100.
- Monroeville, PA, USA
When I turned on the car to get back home from the grocery store the screen showed "steering wheel at fault." The steering wheel was very hard to turn and I had to get home so I managed to get the car to the house. The next morning, the same thing happened again and because of this problem I could not take my car to a trip where I had already planned, now I can't drive it to work either, it has been two days and the same problem remains.
- Balch Springs, TX, USA
Recently it died while driving on a busy highway. I was extremely lucky that I could get off the road, and that there was not a major accident. My car turns over, but will not restart. After my mechanic had it for a day, he contacted me stating it has an electrical problem and that he was calling the Ford dealership, due to it being faulty and that they should fix it. I then was called back and he confirmed with auburn Ford, in auburn, can, that there was a recall that could fix the problem and that the dealer had to do the repairs, why I called Ford, I was told there was only 1-recall for the doors. After I told him the mechanic was told there were 2, he changed his story. He then said there were 2-recalls, but neither would fix my car. He then started I would need to pay $ to have them diagnose it.
- Grass Valley, CA, USA
While driving my 2013 Ford Escape (1.6L engine) on an interstate, I was traveling at 80mph on cruise control. Suddenly the cruise control was deactivated and I felt a jolt. I then observed a message on the dash which read engine overheating, stop safely. I then observed the engine light to illuminate, the coolant needle go to the red hot level, and I began to loose acceleration. The vehicle was not overheating and was later confirmed at a nearby car repair. Once stopped and attempt to restart, loss of steering had begun. Mileage during incident was 80,200. After taking it to Ford regarding newer recall msgs, they advised the steering rack was not communicating with their diagnostic and must be the reason for the repair. Repair has not been completed after reading incidents and complaints regarding similar issues/concerns. I believe this to be another recall issue.
- Tampa, FL, USA
The contact owns a 2013 Ford Escape. While operating the vehicle, the "engine fault" message suddenly displayed and the vehicle began to hesitate, shutter, and vibrate before reducing speed. The vehicle was taken to the dealer (Mahwah Ford on franklin turn pike, Mahwah, NJ) where it was diagnosed that the failure was due to insufficient compression in the engine wiring harness. The vehicle was not repaired. The manufacturer was notified and stated that the VIN was not included in NHTSA campaign number: 15V813000 (electrical system). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 20,000.
- Hillsville, NJ, USA
Freeze plug is leaking coolant and engine is stalling while driving coolant started leaking around 11/10/17 and the stalling started occuring 4/27/18 and no recalls have been issued to my vehicle but are having symptoms of the recalls that our present for other Escapes
- Ashtabula, OH, USA
The contact owns a 2013 Ford Escape. While driving various speeds, the vehicle stalled. The contact had to coast to the side of the road to restart the vehicle. The contact stated that the failure recurred numerous times. The dealer (Ford of branford, 301 E main St, branford, ct 06405) stated that the vehicle was not included in a recall. The manufacturer was contacted and was unable to provide assistance. The vehicle was not diagnosed or repaired. The approximate failure mileage was 69,000.
- North Haven, CT, USA
Vehicle sold to me as part of military car sales program overseas. When attempting to fulfill recalls at overseas location, Ford dealership said they are unable to acquire the parts necessary for completing the recalls in the uk.
- Apo, AE, USA
1. engine standpipe faulty, which causes the Ford Escape sel to go into crawl mode and then you have to stop and leaves you stranded. The dashboard engine thermometer reads fully hot. This happened in motion on my way to work during winter in erie pa, the snow headquarters. 2. battery goes dead intermittently and leaves you stranded.
- Erie, PA, USA
Was driving on a cold snowy day temp gauge went from C to hot in five seconds then the car check engine light cam on and car limped at about 5 miles hour to side of road engine was cold. Checked coolent it was 2 ozs low started up call garage ran codes came up 1299 Ford said that normal it's okay to drive took it home every four days had to add coolent took it back. Had a part put on the coolent system threw more codes had to have wiring harness put on still leaked coolent ordered hose clamps through Ford suppose to be here 1/19/18. Now they are saying middle of febury so still with out car.
- Stanwood, MI, USA
I just bought a 2013 Ford Escape with 1.6.I purchased this on December 31,2017.the SUV was doing great until yesterday and it stalled on me in a parking lot but it started right back up and ran fine.got off work heading home stopped got food and got back in started fine.I was at intersection at light and without warning it lost power shutter and then died.it started right back but light had changed as I waited it start losing power again I jumped into turning lane and as I turned it died again.it did this 6 more times and it finally stayed running to get home.I have only had this Escape two weeks and now seeing all these problems I just want this corrected cause I almost got hit in the back due to this stalling.Ford needs to take care of this
- Manor, TX, USA
In reference to recall number 13S12 back in 2013 with 2013 Ford Escapes low coolant sensor. My Ford Escape was "fixed" per this recall 6/3/14 by bomritto Ford in hazlewood mo. 3 1/2 years later the exsact part used to fixed the original recall has now become faulty and caused my vehcile to go into limp mode. Ford is refusing to replace this part and saying it is the customer responsibility for us to replace a part that was faulty originally and 3 1/2 years later faulty again. I have already replaced my vehicles transmission and computer module in the past year and spent over 3 grand in replacement and labor and this is putting me over the edge. This company does not replace their faulty parts even though they stand behind them. How am I supposed to believe these parts were validly replaced and are not made to last. The engine codes that we are getting are caused from the recall kit that was used to replace the faulty product originally. This kit costs 759 to the consumer and that does not include labor. Ford refuses to sell the parts to fix the problem and makes the customer purchase the entire kit. This issue needs to be handled properly because innocent customers are being taken advantage of. My vehicle only has 100K miles and I have already replaced the transmission which was 2700! now this, which was a recall 4 years ago. The issue began on 1/16/2018 out of nowhere. No warning, no light I was driving on a busy road and my car went into overheat mode and I was told by the computer screen to stop my vehicle immediately which I did. I then had to have the car towed to a trusted mechanic that was able to diagnose the vehicle directly to the recall from 2013 as the same exact issue these Ford's were having in 2013 which is a fire hazard. Ford did not handle this properly, I was hung up on multiple times, I was ignored.
- Saint Charles, MO, USA
In the summer when I run the A/C we smell burning smell and the dealership that we bought it from told me to just let it catch fire and then they will look at it, and now that I'm running the heater it starts leaking oil. It smells like oil in my garage now. Sometimes while pressing on the gas pedal it doesn't go. Friday my engine coolant light came on and then went off and then came back on. I'm not sure what's going on but I want a good look at everything.
- Blue Springs, MO, USA
The contacts wife owns a 2013 Ford Escape. On several occasions, while driving, the vehicle idled, stalled, and lost power. The vehicle was taken to joe myers Ford (713-766-3600, 16634 northwest fwy, houston, tx 77040) where it was diagnosed that the oxygen sensor needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact took the vehicle back to the dealer, but it was not diagnosed. The contact referenced NHTSA campaign number: 15V813000 (electrical system). The manufacturer was notified of the failure and stated that there was no recall associated with the VIN. The approximate failure mileage was 78,000.
- Houston, TX, USA
The contact owns a 2013 Ford Escape. The contact stated that the vehicle stalled several times without warning. The contact stated that there was an unspecified warning indicator that kept illuminating. The vehicle was taken to an independent mechanic who was unable to replicate and diagnose the failure, and the code was cleared. The vehicle was not inspected and diagnosed by a dealer. The manufacturer was notified months later about the failures. The failure mileage was not available.
- Campbell, OH, USA
Our 2013 Ford Escape sel has been stalling out while driving. Our VIN was not included in the previous recall but the symptoms ate exactly as described in 2.0 liter recall. This event happens every couple days sometimes twice a day. It tends to happen shortly after starting and merging/turning from a stop/intersection. We've taken it to a Ford dealer but they weren't able to fix it. Seems like a big safety issue to stall while driving.
- Salina, KS, USA
- Hugoton, KS, USA