10/16/18 at 94201 miles: Vehicle had coolent system recall done. 11/19/18 at 96375 miles: Vehicle would not start. It completely shut down due to low coolent/ over heating codes. Had to be towed to dealership. 12/6/18 at 97874 miles: Vehicle had power reduced to approx 15 miles per hour. Taken to dealership again with low coolent codes. 06/04/19 at 107000 miles: Check engine light came on. Owner added coolent prior to taking back to dealership. Dealership did camera diagnosis of coolent in the pistons. Upon taking engine apart found a defective scratch line that crosses over the piston to the coolent pack. Ford claiming it is not covered by recall, therefore not covered at all..

- Evansville, WI, USA

When idling the vehicle shakes really bad. Going down the road everything is fine. As soon as you stop it starts shaking again. It doesn't matter if the ac is on or off. Occasionally there is hesitation when giving it gas and trying to move. Sometimes it won't go from reverse to drive smoothly.

- Cambridge, OH, USA

Transmission fault service now light has came on. The car no longer shifts gears while driving. Previously, the car would shift very hard, rocking the vehicle while driving, stalling, then going back to acceleration.

- Grand Saline, TX, USA

My 2014 Ford Escape was effected by a recall issue in November 2018, the engine overheats causing the coolant container to crack and leak. I paid $175 to replace the coolant container in June 2018. However in November 2018 my car completely turned off while driving on busy city street at stop light and smoke started coming in through the vents and the engine caught on fire. We never received notice of a recall until after this incident occured. After 30 days Ford finally accepted responsibility and paid $9500 to replace the damage. The vehicle probably should have been totalled. The day I got it back from the dealership I had noticed a change in the transmission. I made the dealership aware but they said they didn't notice a difference. My transmission completely died 4 months later while driving and I have been trying to get ahold of someone from Ford corporation since, it has been waiting at a different Ford dealership for a month and a half ago. Today we finally received a call from the Ford goodwill department offering $1200 off the total cost of over $5200. Unfortunately we cannot afford the $4000 and they will not pay anything of we decide to had a used transmission put in. They will not give us a phone number or email to Ford legal just a fax. Someone did tell us on Friday they were transferring our case to legal and would call the dealership and us on Monday but they did not and the person I talked to today says there is no record of us speaking to anyone Friday or anything being transferred to legal. It has been impossible to get any information from anyone and we are unsure what we should do. I have a warranty from the work done in November regarding the recall issue but Ford is saying this is unrelated and will not be covered, but also will not tear apart the transmission to determine the actual cause due to the labor cost unless we pay for that as well.

- Vienna, OH, USA

Vehicle will stop running while in motion without warning. Also gives off heavy exhaust smell. There is only 100K miles on it. It is due to a coolant leak into the cylinder 3 causing a gasket to blow (see attachment for invoice and details). We were told by the car shop that this has happened to at least 5 other Ford Escape owners (we aren't in a heavily populated area, so this is significant). Car is not safe to drive due to high risk of becoming stranded, which is not safe due to traffic, children on board, hot weather, and so on.

- Fargo, ND, USA

Vehicle is overheating. Coolant level stays low even after refilling. No visible leaks.

- Baton Rouge, LA, USA

On May 13, 2019 took my car to world Ford to fix door recall, as I was there was told I needed brake and transmission fluid replaced. After I got my car back I was sitting idle and my temp gauge when to high turn off engine safely. I checked the coolant level it was low added water. I didn't have to do this every day. On May 31st, check engine light came on, my husband checked the dip stick which had no oil on it. I had the car towed to world Ford, who stated I needed a new engine because I had metal shavings in my engine and oil all over my car from an oil leak. They told me it was the people who change my oil last, I spoke with that company and have had both the owners go to world Ford, who has yet to return either of their phone calls. I have pictures of oil underneath my car, which in turn has all stemmed from my coolant being low and overheating my engine that has caused an oil leak. I called Ford and was told they have no resources to fix my car and I can pay for it and if they do come up with a program I might be able to be reimbursed. World Ford called me on June 14th and said they fixed the coolant recall, but no one is fixing my engine so I can come get the car. This is absolutely ridiculous that because of their faulty engineering I have been without a car for 3 weeks.

- Milton, FL, USA

The car began to overheat one morning while it was being driven on a city street about 45-50 mph. The car had been parked overnight for 8-10 hours before being driven. There were no visible signs of leaking coolant where the car had been parked. When coolant was added after the car had cooled off it poured out the bottom of the car. It was taken to a mechanic and there was a leak/hole in the coolant tank.

- Milford, MI, USA

I began losing coolant after taking my car in for coolant level sensor recall. I added water a few times before I decided not to drive it anymore. Couldn't figure out what was happening to my 5 year old less than 50, ooo mile car. Couldn't see any leak on the ground, decided to check oil, dip stick came back with water in the oil. Had it towed to Ford and my engine is blown, water all in the ngine

- Conroe, TX, USA

March of 2018 engine starting ticking, took it in for oil change and asked them to look at it. Got it back the next day, they told me it was the alternator ticking and it was normal. November of 2018 took my car back in for tire, told them about the ticking again and said it wasn't the alternator, something in the engine is ticking and now it idles rough. The put new tires on it did a 60,000 mile engine performance (I only had 50,000 miles on it) February 2019, I was getting on the expressway and it started shaking, the RPM's jumped to 5 and back down to 2 them back up to 5 or 6 and the car would not maintain speed. Took the car to bronde's Ford, they told me I blew the engine. Paid to have the short block replaced, got the car back 2 weeks later, no more ticking. Drove my car for 4 weeks and on my way to work on US223, 55mph, my car started vibrating again and my engine light was flashing. I turned around, took the car back to bronde's again. They had the car for 4 weeks this time. Replaced the short block and head gasket again. Both times it was cylinder 4 in my engine. This time I had my car for 13 days. I was getting on the expressway 23 North and barely got going and the car did a little hesitation. I looked over at the panel and the engine light was flashing again. I pulled off the very next exit and the car was smoking so bad, I thought it was going to catch on fire. Pulled off and called bronde's to send a tow truck. I could smell a sweet smell and know I blew a head gasket again. Bronde's sent a car hauler and loaded it up. He turned the key and it read engine failure failure failure. In 14 1/2 weeks I have had my car in 3X for a blown engine. I am still making payments on this car and it is junk.

- Petersburg, MI, USA

The contact owns a 2014 Ford Escape. While driving 65 mph, the transmission fault service now warning message appeared on the instrument panel. The vehicle was taken to lundgren Ford (located at 900 old hwy 53, eveleth, mn 55734, (800) 954-0323) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 91,000. The VIN was unknown.

- Gilbert, MN, USA

The car's engine will cut off, lights and electricity will stay on, but the engine will cut out while driving. Acceleration is lost, and cannot start moving again until the car is put in park, turned off, and turned back on. This is while the car is in motion. This has happened at 30 mph and slower, as well as 55 mph. The car will give an engine fault or engine failure and begin jerking. This happens on the highway and city streets. The most recent time, the car began jerking after turning and could not stay on for longer than 10 seconds before shutting off. This has happened at least 6-10 times, and almost caused car accidents. Multiple parts have been replaced, and the issue still happens.

- Austin, TX, USA

While driving about 45 mph on a city street, the car began to flash warning signals stating to pull over immediately. When I looked at the temperature gauge it was all the way on hot, but had not started smoking yet. The dealership stated that the head gasket failed which resulted in the overheating. The car was bought certified pre-owned from a Ford dealership in 2017, and I have already had to replace the transmission, a coolant leakage problem, brand new brakes, new tires due to "wear and tear, " and now this. My commute home from work takes about an hour on a highway then city street, and while on the highway the car gave no signal to the rising temperature. While on the city street I was at a red light, and once I started to drive again the car then flashed to pull over and the engine light came on. Looking at the problems other Ford Escape 2014 car owners have had, and the recalls that occurred before my car, it seems that this engine problem is being experienced amongst others, and could be due to the coolant recall that occurred in April of 2017. Personally, I bought my car in September of 2017 and was unaware of such recall.

- Buford, GA, USA

The contact owned a 2014 Ford Escape. The contact stated that while driving approximately 60 mph, smoke was seen in the rear view mirror and the dashboard lights had shut off. After stopping the vehicle, it was discovered that flames were present under the hood. The fire department was called to the scene and extinguished the flames. During the incident the vehicle was destroyed and towed away. A fire report was taken at the scene. The cause of the failure was not determined. The manufacturer was notified of the failure. The contact stated that the vehicle was serviced for NHTSA campaign number: 17V209000 (engine) three weeks prior to the failure at prater Ford (704 S wall St, calhoun, ga 30701). The failure mileage was 140,000.

- Calhoun, GA, USA

The contact owns a 2014 Ford Escape. While driving 75 mph, the vehicle stalled. The contact pulled over, disconnected and reconnected the battery, and restarted the vehicle. There were no warning indicators illuminated. The dealer was not contacted. The manufacturer was made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 53,000.

- Buckeye, AZ, USA

The contact owns a 2014 Ford Escape. While driving approximately 40 mph, the vehicle overheated and stalled. In addition, the check engine warning indicator illuminated. The vehicle was towed to barbee's freeway Ford (4471 E evans ave, denver, co 80222) where it was diagnosed that the cooling system sensor failed and needed replacement. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling) in April of 2019. The vehicle was repaired in 2018 per an interim repair, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.

- Denver, CO, USA

The contact owns a 2014 Ford Escape. The contact stated that the check engine indicator kept randomly flashing and the vehicle was running hot. An independent mechanic provided a coolant pressure check and found coolant in the reservoir. The mechanic stated that the head gasket was cracked and the compression sensor may need to be replaced. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer (North bay Ford, 1999 soquel ave, santa cruz, ca 95062, (831) 457-5858) repaired the vehicle, but the failure recurred the next day. The contact also stated that the thermostat was not regulating the heat and the coolant level was fluctuating. The manufacturer was notified of the failure. The approximate failure mileage was 40,992.

- Ben Lomond, CA, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was leaking antifreeze. The vehicle was taken to viva auto group (414 executive center blvd, el paso, Texas 79902, (915) 834-6200), but the part was not available. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called galpin Ford (located at 15505 roscoe blvd, North hills, ca 91343, (818) 787-3800) and was informed that the part was not available. The manufacturer was notified and stated that the part would become available in December of 2018. The approximate failure mileage was 71,000. Parts distribution disconnect.

- San Valley, CA, USA

My car was serviced for the coolant related recall. Less than a month later the low coolant light came on and I brought the vehicle back in for service. They didn't see a leak and believed there must have been an air bubble in the system that worked itself out and added more coolant. Less than a month after that the low coolant light came back on again and I brought the vehicle in to be serviced. They determined that there's an internal leak and coolant had been leaking into the engine. They have recommended replacing the engine and say that this issue is different than the coolant related recall that my car had been originally serviced for. This car is a 2014 with less than 100K miles on it. It should not need a new engine.

- Leesburg, VA, USA

The contact owns a 2014 Ford Escape. While driving approximately 55 mph, the check engine and engine overheating warning indicators illuminated on the instrument panel. There was no coolant leak; however, the contact topped off the coolant on those occasions anyway. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 17V209000 (engine and engine cooling). A dealer was not contacted. The manufacturer was notified. The approximate failure mileage was 80,000.

- Carsonville, MI, USA