10.0
really awful- Crashes / Fires:
- 1 / 68
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 52,495 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
After purchasing my Ford my transmission went out while driving. I replaced it and a year later had my recall replaced for my coolant sensor. While this happened I had no idea my coolant level was so low because my warning light never came on in return damaged the hose. So I had to spend $562 to replace that to make sure the recall was put on correctly. When I returned to pick up my car I couldn't even drive it out because it started jerking and feels like my transmission is going out again. This 2014 Ford Escape has some serious problems with the transmission. Not to mention after so many miles of driving I have to take out my fuse to reset my bluetooth radio.
- Knoxville, TN, USA
Vehicle has been diagnosed as leaking coolant into one of the cylinders. If left unrepaired, there is a possibility of engine fire. Dealer recommended repair is to replace the engine, at an unacceptably high cost of approximately $9000.
- Layton, UT, USA
I own a 2014 Ford Escape it has 101,000 miles on it. The car has been well maintained with all the normal maintenance done at mileage recommended. I was on the interstate in traffic when all the sudden the vehicle just shut off, which left me in the middle of the interstate due to the bumper to bumper traffic. I had the vehicle towed to shop and come to find out the transmission went completely out. Called the Ford dealership and of course the warranty had just expired on it and was told that they weren't aware of this problem with these vehicles and there was nothing they could do about this problem. T this point it was going to cost me over 5K to have everything fixed. Come to find out Ford knew about this problem with this particular year make and model of this vehicle and are pretty much a joke. This problem should be a recall giving the fact I still owed money for this vehicle.
- Norfolk, VA, USA
My car quit working and I have been trying to get it fixed since 10/24. It definitely sounds like the recall issue but Ford is telling me its not. They want to charge me $5500 to fix it but it definitely sounds like a bushing error.
- North Charleston, SC, USA
In Feb 2019 I had my Ford Escape serviced for an engine coolant recall (17S09). In October 2020 the Ford dealership found my engine coolant leaking into the cylinders of my engine. This is a problem that should have been taken care of by the recall. This is a fire hazard and Ford claims the repair will be $5,000. They claim that the recall will not cover the expense. I am writing for Ford to reopen recall 17S09. This is a huge safety hazard and liability.
- Conshohocken, PA, USA
Engine keeps over heating but no coolant leak warning like keeps coming on saying engine temp to high pull over just got transmission replaced by Ford dealership vehicle was traveling around 60mph when engine temp warning light came on and went limp
- Jonesboro, GA, USA
This is in regards to recall 17V209000 for my 2014 Ford Escape. I had this fixed in 2019, but I was not happy with the dealership's service. First of all, my car had been overheating, and I had to add coolant constantly, which was a symptom of the recall issue. I took it to the dealership to take care of the recall, which they said they did, but they told me the overheating was not caused by the recall problem, but something else, so in addition to fixing the recall problem, they said they fixed another problem associated with the overheating and charged me $250. I don't believe this, and I'm not even sure if they fixed the recall problem, however, they reported that they did, but they never called me back to have it installed. I believe the recall issue caused a cracked cylinder because last month I had to have a new engine (at my expense) installed. This car is only 6 years old and I have kept current with periodic oil changes and check-ups. What are my options with filing a claim, or some kind of report or recourse for this?
- Natchez, MS, USA
2014 Ford Escape. Consumer writes in regards to loss of power while driving. The consumer stated while driving the engine warning light appeared on the dashboard, then the vehicle lost power. The next morning, the vehicle was taken to the dealer. No codes were found. The vehicle was not repaired.
- West Chester, PA, USA
My engine over heats. Coolant leaks. I had it serviced through Ford for this issue, immediately after the check engine light came on. The light for coolant was still popping up. My car flashes 'too hot turn off immediately' daily.
- Citrus Heights, CA, USA
The community I live is landlocked (juneau, Alaska) and the one Ford dealership closed its doors a year and half later; since this time there is still not Ford dealership or authorized Ford garage in the juneau area to correct these six recalled items - Ford tells my I have to take it to dealer myself, however the cost to Transport the 2014 Escape would cost in the thousands in transportation cost. I've called Ford several times over the years, and refused to send to send a technician or offer a local repair shop to fix these recalled items; some of recalled items are pretty serious (possible engine fire, and transmission slipping in or out gear). Please help as I try to get Ford to fix, but they offer nothing more expensive cost to me for defective product. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Juneau, AK, USA
The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated with an engine fault message displayed on the instrument panel. On several occasions, the vehicle lunged forward independently. The vehicle was taken to the local dealer rochester Ford located at 8 crain rd, rochester, nh 03867, who diagnosed that the manifold absolute pressure (map) sensor was defective. The map sensor was replaced and the wiring harness was spliced to remedy the failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V813000 (electrical system). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 98,000.
- Rochester, NH, USA
The contact owns a 2014 Ford Escape. The contact stated while driving 65 mph, the vehicle stalled without warning. The vehicle was not drivable. The vehicle was towed to local dealer gwinnett place Ford located at 3230 satellite blvd, duluth, ga 30096, (404) 418-6877, where it was diagnosed with needing transmission to be replaced. The vehicle was repaired however, the failure recurred. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V209000 (engine and engine cooling) however, the VIN was not included. The contact stated she attempted to contact manufacturer but was unable to speak to a representative. The failure mileage was approximately 120,000.
- Decatur, GA, USA
My 2014 Ford Escape is stuck in park car was parked in a parking lot
- Phoenix, AZ, USA
Coolant system problem for many years. Engine overheating warning comes on when car is started. Cylinder head temperature sensor changed twice. Loses coolant over time. This issue has been prevalent in Ford Escapes for years and some vehicles were recalled. This vehicle has the recall described issues but was not listed for recall. Need system fixed.
- Lehi, UT, USA
The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the head gasket blew and the head gasket needed to be replaced. The contact referenced NHTSA campaign number: 17V209000 (engine and engine cooling) however, the VIN was not included. The contact called the glockner South point Ford dealer located at 155 co rd 406, South point, oh 45680, and was informed that the vehicle was not included in the recall. The manufacturer was not made aware fo the failure. The vehicle was not repaired. The failure mileage was approximately 166,000.
- Huntington, WV, USA
Smoke was coming out of the tail pipe. Turbo was replaced. A few months later car would not accelerate past 20mph. Transmission was replaced.
- Campbell, CA, USA
Took Escape to dealer on 08/26/20, all checked out. Someone had marked coolant resevoir on the paper work done at dealer, was written in and then it was crossed off. Fast foward 3 weeks and dash read "turn off engine too hot" took to dealer no other mechanic has touched car and they stated the resevoir had leaked and that the engine mount was corroded. They take no responsibility for not taking action on a broken resevoir that corroded engine mount. This happened on while driving 20 minuets on the freeway.
- Petaluma, CA, USA
I took my car to a Ford dealship to for a recall. The recall was 17S09, a coolant level sensor installation. When I picked my vehicle up and drove it home, the next day my check engine light came on, so I brought it back. They then replaced a leaking coolant line to degas bottle. A few days later I turned on my vehicle to go somewhere and before even leaving my block, my check engine light came on again and instantly started over heating. I was luckily down the street from my home so I managed to get it back to my house, but I was afraid to drive it so I had it towed to the dealership for a third time. They didn't make any notes on that visit so I'm not sure what happened but when I picked it up they stated I needed to pay for services because they noticed a leak in my heater hose and the service was going to cost over $3000! my car was perfectly fine before taking it in for a recall. I wish I would have never brought it in because when I tried to make a complaint about how my car was serviced and what they did to it, I had no luck getting any help or assistance but I know the recall put my car in a worser condition. My vehicle had never over heated before and a few days after getting this recall it over heated as soon as I turned it on.
- Tempe, AZ, USA
While coasting on the freeway at approximately 70mph my Ford Escape stopped accelerating. No warning lights illuminated, simply the accelerator stopped functioning. All fluid were okay and no overheating condition was present. I was able to pull over to the shoulder, shut off the engine and after a few minutes turned the engine back on. I pressed on the accelerator and the car jerked forward. The Ford seemed to go in and out of gear. I ended up towing the vehicle home. I had the transmission serviced (new transmission fluid). Few weeks later, same thing happened again (replaced throttle body) with not check engine light or fault code ever coming on. The second time this occurred, I was almost involved in a collision due to not being able to accelerate. Car drove again on and off. Took it to a transmission shop and was advised the transmission would need to be rebuilt. Transmission was rebuilt and the Ford seems to be driving much better, shifting is still not smooth.
- Atwater, CA, USA
- Fort Collins, CO, USA