The contact owns a 2014 Ford Escape. The contact stated that while reversing out of her driveway, the instrument panel showed the engine temperature was high and the vehicle started to jerk. The contact pulled over and restarted the vehicle after a few minutes and the warning light disappeared. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine temperature sensor provided an incorrect engine temperature reading. The mechanic referred the contact to fairway Ford (2761 E stone dr, kingsport, tn 37660, 423-578-3600). The contact was informed that the vehicle was previously repaired under NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was repaired at the contact's expense. The manufacturer was made aware of the failure. The failure mileage was 83,333. The consumer stated there was transmission failure as well.

- Gate City, VA, USA

In 2017 I took my car in to get several recall items fixed and I was told there was a coolant issue but it's okay to drive and just monitor the coolant. Earlier this year the engine light started turning on and I would get a "low coolant" message. Due to covid I did not take the car in immediately. I ended up having to fill the coolant three times in one month eventually leading to white fumes coming out the exhaust. When my car finally stalled in the middle of an intersection due to "low coolant" (which we had refilled 5 days prior) I finally took the car into Ford and they immediately knew what the issue was as I pulled up saying they could "smell it." Said I was not allowed to drive it home and it was most likely needing to result in a new engine. It was a coolant leak that could result in the engine overheating and breaking down, which was too dangerous for me to drive. The service guy said this was about the 20th vehicle he had to deal with this issue on but said they weren't going to cover it. Said there was a recall on this issue but only for 2014 Escapes manufactured at two locations. I asked why those two when this issue seems to be happening with several vehicles and he had no answers. Luckily I had a warranty that covered the new $8000 engine but we were responsible for the deductible and a majority of the rental car. It took 8 weeks for them to replace the engine so the rental was not cheap.

- Seattle, WA, USA

Bought this vehicle in 2019 35000 miles drove to 54000, then the daughter took to Nevada where the low coolant came on then the vehicle to stop and strand her in the middle of nowhere, had it towed to gallagher Ford where they informed me the #3 cylinder had anti freeze in and I needed a new engine Ford would not stand by their motor even though after installing used motor and getting the bill right on the statement from Ford this is a known problem where it states these engines have problems leaking anti freeze into the engine per the photo of statement.

- Seymour, WI, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the low coolant level message displayed on the instrument panel. The vehicle was taken to several independent mechanic S however, the mechanic was unable to provide a cause for the failure. The vehicle was taken to jordan Ford (609 E. jefferson blvd, mishawaka, in 46545) and the contact was informed that engine needed to be repaired due to a failure of cylinder #3. the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,900.

- South Bend, IN, USA

Engine coolant leaked into the 4th engine cylinder causing the spark plug to seize and break inside the cylinder. Leak also ruined the engine and now engine needs to be replaced.

- Pennsville, NJ, USA

Due to faulty cracking coolant reserviors that I have replaced twice now, part of the motor has cracked and not only leaks oil, but leaks coolant into my engine, where the engine burns the coolant. So now my motor is junk. I have had no recalls on this vehicle but multiple issues that fall under recalls for other vehicles. Reassessments need to be made.

- Cheektowaga, NY, USA

Engine and engine cooling: The vehicle started and driven with an insufficient level of coolant within the engine cooling system, the engine overheats and will not drive. I filled the coolant 50/50 reservoir at least 2X a week, I just bought my car from a dealership on 04/15/2020.

- Lynchburg, VA, USA

Transmission is failing. I'm literally waiting for it to drop dead. When driving, the vehicle has multiple hard shifts into different gears. This occurs no matter what gear it goes too. The power acts like it wants to give up and rocks the car back and forth while accelerating and shifting gears. Sometimes the shift doesn't even occur. Move the prndl lever too fast from any setting, the car makes a loud jerking noise. Also when parking on any hill with the E-brake on, the car makes a very loud noise sounding like the brakes are going to giveaway and the car moves. Its barely noticeable, but I sat in the car to test it, and while sitting in the car you could totally tell it moved. It does this 3 times minimum when parked.

- San Diego, CA, USA

For the past 6 months (approximately) my car has been experiencing antifreeze leaks. My vehicle has roughly 71,850 miles and it is a 2014 Ford Escape. About once a month my info lights comes on signaling my engine coolant is low. I have taken it to a couple locations and no one can find a leak. In February the mechanic suggested I replace the cap in case it is evaporating. I replaced the cap end of April and once again in may the light can back on. I fill the coolant to the max line, but after a month it is at the min line or sometimes lower. I saw there are no recalls on my vehicle, but this seems to be a serious issue as my car can fail while I am driving around with my infant child in the car. No mechanic can seem to help me.

- Reading, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while accelerating from a stop, the vehicle hesitated and sputtered before driving as designed. During the failure, the message engine fault displayed on the instrument panel. The cause of the failure was not determined. The local dealer phil long Ford located at 7887 w tufts ave, littleton, co 80123 and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 65,000.

- Littleton, CO, USA

Purchased 3/28/20, mileage 78,277; 4/8/20 vehicle stalled pulling out of driveway after warning light indicated "coolant low, " "stop safely" - vehicle stopped itself and would not restart; 4/9/20 left vehicle at Ford dealer service dept.; 4/13/20 diagnosed with blown head gasket due to coolant leakage, engine replacement required; 4/23/20 informed that engine was on back order; 5/18/20 5 pm, (over 1 month later) repairs completed, picked up from dealership; drove approx 3 mi., stopped for 10 hrs; 5/19/20 3:30 am, drove approx 10 miles, stopped for 1/2 hr; drove off from 2nd stop, vehicle stalled within 3 miles after warning light indicated "coolant low, " "stop safely, " and temp gauge maxed out on hot, vehicle died and would not restart, leaving me stranded on the side of a rural highway at 4 in the morning. Opened hood just in time to see remaining coolant draining from reservoir. Although I have a new, unopened jug of coolant, location of the reservoir requires a funnel to add coolant !!! - (car does not come equipped with funnel and owner's manual fails to mention this!) caught a ride with sheriff's unit that just happened to be passing by. 5/19/20 vehicle being towed back to service dept.; current mileage 79,079.

- Holden, LA, USA

The contact owns a 2014 Ford Escape. The contact stated that while her son was driving at 40 mph, several unknown warning lights illuminated. The contact was informed via an app on his cellphone to pull over and stop the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the vehicle overheated and caused the engine to crack. The technician also stated that the transmission need to be repaired. The vehicle was taken to gene messer Ford (6000 West 19th, lubbock, tx 79407, (806) 788-2222) where the technician confirmed that the engine block was cracked and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired however, the same dealer repurchased the vehicle. The failure mileage was approximately 80,000.

- Tupper Lake, NY, USA

My 2014 Ford is leaking engine coolant into my engine as well as oil. Which is causing my car to decrease in acceleration and has caused my car to stall on city street. I took my car to a Ford dealership and they made it worst by not recognizing that this was a problem concerning a recall on Ford and refuses to fix my car.

- Denver, CO, USA

1st issue is the car stalls randomly and warning states, 'service engine soon, ' with no codes thrown. It has happened while moving and at a stop light. It will start back up after sitting for 5 minutes. Happens every couple months. The other issue is the transmission shutters between first and second gear and also between 2nd and 3rd gear. Dealership cannot find any issues for either issue.

- Port Richey, FL, USA

My 2014 Ford Escape had a recall performed recently 17S09 coolant level sensor system, before this recall was performed on my vehicle, my vehicle was perfectly fine, I've only had issues with the rear door latch, that was broken ( also a recall) and for this reason is why my vehicle was taken to the Ford service department. It was then, when the service tech recommended to have the coolant level sensor system replaced per the recall. Since then, my vehicle has not been the same, the vehicle has been back to the service department with the same ongoing complaint, the engine light recently came up alerting that my vehicle was overheating, thou the vehicle was sitting in my work parking lot for 10 hrs. The vehicle was taken back to the service department, and after 2 days, I was informed that the tech found coolant in my engine, therefore, my vehicle would need a new engine. My vehicle was perfectly fine before the service department began performing the recall upgrades. This is the fault of the service department for lacking knowledge on how to properly install the recall components, failed to mitigate future damage to my engine. In my research, I found that Ford is aware of this issue and has failed to properly compensate the consumer or protect the consumer from this loss.

- Winter Haven, FL, USA

My 2014 Ford Escape overheated as a result of a crack in the coolant degas bottle. There was no indication of low coolant level prior to the incident. Ford replaced the degas bottle to correct the problem and I paid the warranty deductible. Upon investigation, I discovered recall 17S09 which is pertinent to a low coolant warning system issue. According to the document, my 2014 Ford Escape, built in louisville in may of 2014 is one of the affected vehicles. (please see attachment) I have two concerns. First and foremost, my vehicle has experienced overheating with almost no warning of a low coolant condition. I believe there should have been warning of a low coolant situation prior to the event, indicating the corrections to the system per 17S09 may be necessary to prevent damage to my vehicle's engine. Second, I paid for a repair under my extended warranty that should have been included within the scope of 17S09. The Ford dealership told me they cannot complete this recall unless notified by Ford Motor Company. Can you please investigate this concern? my extended warranty will expire in June.

- Calimesa, CA, USA

Cac tubing, band clamp around turbo burned with indications of oil leaks at exhaust. Need turbo replacement.

- Albuquerque, NM, USA

Coolant light comes on than car shuts down. Not able to go or steer

- Virginia Beach, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at 60 mph, the coolant gauge indicated that vehicle was running hot. A warning light also illuminated on the dashboard informing the contact to pull over. The contact pulled over and had the vehicle towed to sill-terhar motors service located at (150 alter St, broomfield, co 80020) where the vehicle was diagnosed with a defective coolant block. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 144,000.

- Firestone, CO, USA

Vehicle caught fire somewhere in the engine due to a recall issue (overheating of the engine cylinder head, etc.). Ford metro motors at #405 estate annas retreat, St. Thomas, vi 00802 did not and won't fix the vehicle without payment from me as the vehicle owner. The vehicle has been at that establishment since June 2019. I've been sent multiple estimates and service reports that are not factual and the establishment does not want to take responsibility for this vehicle fire.

- St. Thomas, VI, USA