The contact owns a 2014 Ford Escape. While driving, the check coolant indicator illuminated. The vehicle was remedied per NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was taken to pompano Ford Lincoln (2741 N federal hwy, pompano beach, fl 33064) where it was diagnosed that water damaged the engine. The vehicle was not repaired. The manufacturer was notified and informed the contact that repairs and a loaner vehicle would be free of charge. The failure mileage was 34,000.

- Pompano Beach, FL, USA

It only happens when you drive the car for a while (45+ minutes), turn it off, and then start it up 15-45 minutes later. It will start but then within the first 100 yards it will go sluggish and stall. When I try to give it gas that doesn't help. I have to turn the car off, put it in park and start it back up. A few times it's stalled 3 times in a row. Once it gets going good it's fine. It's always fine if it's been off for a while (first thing in the morning or starting after work). Eventually the service engine light came on, I took it to a shop, a guy diagnosed it, changed out a sensor and the fuel pump. It didn't help.

- Austin, TX, USA

It's been a year on this recall. What's the hold up" is there a trade-in program to get a car without a recall" Mar 27,2017 manufacturer recall number17S09 NHTSA recall number17S09 recall statusrecall incomplete, remedy not yet available

- St. Ignace, MI, USA

My vehicle was overheated for about 3 times and I have reported it to the Ford dealership here in american samoa. I also received a recall notice about this vehicle (safety recall notice 17S09). Up to now, the Ford dealership have not fix this recall issue and I and my family are always at higher dangerous risk due to this unresolved recall. I have paid hundreds of dollars to the dealership for fixing the problem via other replacement parts and still nothing directly to the recall part. The recall part is the engine coolant.

- Pago Pago, AS, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the vehicle overheated and the check engine and radiator warning indicators illuminated. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim click Ford Lincoln East tucson (6244 E 22nd St, tucson AZ, 85711) was contacted and performed the recall repair. The failure recurred and the vehicle was taken back to the dealer. The dealer could not replicate the failure. The manufacturer was notified. The failure mileage was 34,000.

- Tucson, AZ, USA

I have had 2 prior repairs made due to recalls. The doors and an engine part. The dealership just repaired a sensor on my car last week. Now my car is stalling when I first start it (stationary) or feels like it's going to stall while driving at a rate of 45 mph. It only has 56K on it. I have noticed ongoing issues with the doors, but will advise the dealership since they fixed them as part of the first recall.

- Dearborn, MI, USA

I took the car to the local Ford dealer (jones West Ford in reno nv) for recall 17V-209 which is related to overheating that can cause the cylinder head to crack and may result in fire. The service adviser informed me that it had a cracked head based on their expertise, low coolant and amount of hydrocarbons when tested. The only solution is a new motor. When asked about it being covered under the recall, he quickly said it was not and the repair would be $8,000. I reported the incident to the Ford Motor Company for further review. During the same service visit, the tech performed recall 16S30 on all door latches. The next day I found the passenger side door window to not be operating properly. Knowing that the tech had to access the repair from the inside of the door panel, I asked the dealer to take care of the window. While in the service shop for the window, the service adviser took the Liberty of checking the motor again. This time he claims the "master mechanic" diagnosed it and everything is fine. They installed the part affected by the recall and this time they topped off the coolant. I suspect the reason for taking another look is based on my complaint to the motor company. I really don't know if the head is cracked or not. They didn't remove it for proper testing. Based on my experience, I would say they have no intention on getting involved in such an extensive repair. The dealer even failed at the door latch. They said the window failure is a coincidence and took no responsibility. The window is still not working. I would have declined the door latch recall if I knew I would end up with a window that doesn't work. It was fine before they opened the door panel to install a new latch. I hope there is something you can do to hold the dealer and the manufacturer accountable to do the right thing per the intention of the safety recall.

- Reno, NV, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (al white Ford Lincoln, 2002 hillsboro blvd, manchester, tn 37355, (931) 728-2402) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Shelbyville, TN, USA

I started my vehicle yesterday to warm up and about 5-10 minutes later heard a big boom, looked out the door and the front end of my Escape was completely engulfed in flames. I had scheduled it to get repaired yesterday morning, but was unable to make it as we received a lot of snow and schools were cancelled and such. I had known of the recall since last year since I already was involved in another recall with the latch. I tried to get them taken care of at the same time, but the remedy was not available and wouldn't be for some time. I received a notice directly from Ford between one and two weeks ago and called ziegler in elkhart to make an appointment, but they weren't available for almost a week. It is obvious the damage was already done with my car anyway, considering the description of the recall, which a whole process of the cylinder head cracking, coolant leaking out and that potentially causing a fire in the engine compartment. I am thankful that the car was just warming up in our driveway and neither my kids nor myself were inside. I am also grateful that our house didn't catch fire and just sustained some cosmetic damage due to the heat. I do not have the report from the fire department yet, but they said it would be available soon. It was the penn township fire dept that responded and I talked to durgan spinsky whose work number is 5742555075 * (recall related incident)

- Osceola, IN, USA

Car purchased 1/18/2014. Safety recall notice 17S09/NHTSA recall 17V-209 received 4/2017. Parts were not available till 11/22/2017. By this time, vehicle was out of warranty. Coolant seepage was due to pressure fractures within coolant tank walls and tank not part of recall. The "low level sensor" is a needed addition but I far as I can tell, the replacement coolant tank if not an improved tank, will also develop pressure fractures in the future. Maybe Ford will have a tank fix later.

- Farmersville, TX, USA

My 2014 Ford Escape caught on fire while stationary at my son's elementary school. I was waiting in the drop off lane at my son's school when my SUV started to smoke from underneath the dash, I tried to move the vehicle out of the lane so I would not block other parents from coming into the school, and it would not drive, more smoke came into the cab and I quickly got my son out of the car and away. It continued to smoke, and I realized the car was still running, I quickly shut it off. No flames were seen, and I had no realized it was actually on fire until we had it towed to a garage. Our mechanic was the one to inform us of an open recall of the issue I had just experienced. This happened on December 21, 2017. Ford has not be helpful what-so-ever.

- New Tripoli, PA, USA

March 27, 2017 recall - NHTSA recall number 17S09 - coolant level sensor system installation - continue to be told by dealerships that parts are back ordered - problem could cause engine fire - how long can this go on before Ford provides parts?

- Elkhorn, WI, USA

On January 6, 2018, I drove home from my job 10 miles away. When I took I-95, my Ford Escape 2014 turn off and continued moving in the middle lane. I managed to reach the central separator until it stopped completely. When I tried to start the car over, I felt a burnt smell, due to that fact I decided to leave my Ford scape 2014 and realized that it got suddenly on fire. As a proof, the incident was recorded by the local newscast. It's imperative for me a solution from Ford considering that I still owe 19.000.00 to the bank.

- Bridgeport, CT, USA

The contact owns a 2014 Ford Escape. While driving 10 mph, the vehicle stalled without warning and the gear shifter was stuck in the park position. The vehicle was towed to a local dealer (randall Ford, 5500 rogers ave, fort smith, ar 72903), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 80,000.

- Broken Arrown, OK, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (lakeview Ford Lincoln, 295 w dickman rd, battle creek, mi 49037) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lakeview, MI, USA

The contact owns a 2014 Ford Escape. While driving approximately 35 mph, the vehicle decelerated and the service engine warning indicator illuminated. The contact noticed gray smoke under the hood. The contact shut the vehicle off and attempted to restart it, but was unsuccessful. The contact exited the vehicle and it ignited in flames. The fire department extinguished the fire and could not determine how it started. A police report was filed and there were no injuries. The vehicle was towed to green Ford (3800 w wendover ave, greensboro, nc 27407) where it was determined that the vehicle was too burnt to determine the cause of the fire. The manufacturer was notified of the failure. The contact was unaware that the VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The approximate failure mileage was 55,300. * (recall related incident)

- Greensboro, NC, USA

My vehicle ran low on coolant on 2 instances in November 2017, with the engine temperature rising into the red zone while driving. Both times I pulled over, turned the ignition off and restated, and the vehicle ran fine. I filled the coolant reservoir took to a local garage, they could not find a cause for the low coolant (no sign of leak & it passed a pressure test). Their advice was to monitor the coolant level and it the problem occurred again to take the vehicle to a dealership. I experienced no further issues until the evening of Jan. 7, 2018, when my engine suddenly lost acceleration after driving for only 2 miles. The main dash display showed an "engine failure" message. I braked to a stop and light smoke began venting from under the hood. I turned the ignition off, took a peek in the engine compartment and discovered a working fire underneath the engine block and a smell of oil. The local fire department & sheriff patrol responded, the fire burned for approx. 1 & 1/2 minutes and self extinguished once the engine cooled down. The bottom of the engine compartment was sprayed in oil, oil dripping onto the road. The vehicle was not drivable, would not re-start and was towed to a local garage. Numerous error codes reported, the mechanic said I would need to take it to a dealership. Then on Jan. 11 2018 I received a recall notice from Ford for 17S09 - fire hazard for the make & model of vehicle. 2014 Ford Escape, I purchased it used in 2015 and currently have 75,000 miles on it. My vehicle is now at a Ford dealership and I am waiting for a report of what damage occurred and corrective action. Recall notice, fire report & police report are attached.

- Brant Lake, NY, USA

The contact owns a 2014 Ford Escape. The contact previously received notification of NHTSA campaign number: 17S090000 (engine). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving at unknown speeds, the contact noticed an abnormal burning odor and smoke appeared under the hood. The vehicle caught fire. The four wheel drive and engine service indicators illuminated. The air bags did not deploy. There were no injuries due to the fire and a police report was not filed. The fire department was present during the incident. The vehicle was towed to an independent mechanic. The contact called apple Ford (8800 stanford blvd, columbia, md 21045) and was advised to call the insurance company. The manufacturer was not notified. The failure mileage was approximately 29,000. * (recall related incident)

- Rockville, MD, USA

While driving last week on the highway, the car experienced a loss of power somewhat like it was downshifting and then the check engine light came on within 5 minutes of leaving our house. We pulled over and then the care started on fire

- Narragansett, RI, USA

While pulling into driveway at low speed engine started surging and would not slow. Shifting transmission into neutral allowed vehicle to be stopped. Engine continuing surging until turned off. Mechanic found codes P0011 intake camshaft position timing over-advanced (bank 1) and P0016 craftshaft position - camshaft position correlation - bank 1 sensor a. mechanic stated it was very unusual for such problems to exist in an engine at only 66,000 miles.

- Hackettstown, NJ, USA