The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called autonation Ford East at (440) 296-3020 (28825 euclid ave, wickliffe, oh 44092) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact stated that the engine warning indicator illuminated. The failure mileage was unknown. VIN tool confirms parts not available.

- Painesville, OH, USA

Engine light keeps on and off with not a reason and when I bring the car for an oils change into the dealer they are saying that is not important and it is going off when the oil is changed. I also notice that the car is very short after the gently breakdown. The other issue is the unexpected acceleration itself, even if I do not use the accelerator pedal. This happens anywhere anyhow and when the vehicle is in motion.

- Dover Plains, NY, USA

I received a recall notice in April 2017 from Ford (17S09). In my opinion this recall has not been repaired in a reasonable amount of time. 9 months of driving a vehicle with a risk of starting an engine fire is to long. Does Ford have an updated time frame for the repair. NHTSA recall # 17V209

- Lancaster, NY, USA

The contact owns a 2014 Ford Escape. While driving 50 mph, the vehicle stalled without warning during acceleration. The vehicle was taken to crescent Ford (100 old winston rd, high point, nc 27265) where it was diagnosed that the fuel pump pressure sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the issue and referred the contact to NHTSA. The VIN was invalid. The failure mileage was 41,000.

- Brooklyn, NY, USA

The contact owned a 2014 Ford Escape. While operating the vehicle, smoke was present inside the cabin. The driver immediately parked and exited the vehicle. Smoke and flames were present coming from under the hood and the front undercarriage of the vehicle. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed. A fire report was filed. There were no injuries. The manufacturer and local dealer were not notified. The failure mileage was 52,000.

- Ellicott City, MD, USA

When can I expect this recall #17S09 to be settled by Ford?

- Akron, OH, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17S09000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. San leandro Ford in san leandro, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Castro Valley, CA, USA

The contact owns a 2014 Ford Escape. On October 18, 2017, the vehicle was taken to a local dealer (sam scism Ford, 5019 flat river rd, farmington, mo 63640) where it was diagnosed that the sensors for the coolant levels needed to be replaced. The vehicle was repaired. While driving 20 mph, smoke appeared through the air vents and the vehicle caught fire. There were no injuries. The air bags did not deploy. A police report was filed. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 91,000.

- Park Hill, MO, USA

3 yr/36,000 mile warranty ran out 2/21/17, recall letter dated 4/2017 recall notice 17S09 -NHTSA recall 17V-209. Vehicle can't maintain coolant level, had vehicle to dealership twice, can't get problem resolved. Can't drive vehicle out of town for fear of fire. Conveniently warranty has run out and now this.

- Mariuon, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle leaked coolant. The "extreme temperature, engine catch on fire" warning message illuminated and the engine shut off. The vehicle was towed to the dealer (marysville Ford in marysville, Washington, phone number: 360-386-1245) where it was diagnosed that the coolant line from the reservoir to the intake manifold cracked. The manufacturer was called, but there was no response. The failure was not repaired. Additionally, the contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The VIN was not provided. The failure mileage was approximately 79,000.

- Standwood, WA, USA

Thermostat quit working at 37900 miles. No heat here in December in louisville,

- Louisville, KY, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (columbia Ford in columbia, ct, 860-228-2886 confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact stated that an unknown warning indicator illuminated, but cleared up when engine coolant was added. The failure mileage was approximately 29,000. VIN tool confirms parts not available.

- Tolland, CT, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ellsworth Ford (424 industrial road, ellsworth, wi) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hager City, WI, USA

The car suddenly stalls out. Has been fixed once already but has happened numerous times sine the repair. Would happen pulling out of driveway or through parking lot until this last time. I merged onto a major freeway and was up to 75-80mph and the car stalled out, almost hit by 2 semis trying to avoid re ending me on the freeeway. Consumer stated never had a brake failure. Issue was engine stall. Updated 9/4/18

- Northville, MI, USA

I broke down on the highway with smoke coming out of the engine compartment. I had it towed to go automotive to ensure it was not because of a faulty oil change (I had had an oil change 3 days earlier). It was determined that it was not due to any part of the oil change, but that it was due to a recall Ford released in April 2017. Parts have still not been received at my local dealership for repairs. The automotive shop drove the car up and down the road several times and thought it was safe to drive to Ford (about 3 miles away) to discuss the recall. My mom was taking the car while my dad followed behind her. She only drove city roads, no highways. Less than a quarter mile from the Ford lot, the car started to smoke little, light colored wisps. When my mom arrived at Ford and parked it became heavier (but still light colored) smoke, and when she went in to get an associate they got outside and it was on fire. It took the fire department to put the flames out.

- Ozark, MO, USA

First the wiring had to be replace, week later catalyic convertor, week later transmission, car is only 4 yrs old

- Detroit, MI, USA

My son was driving my 2014 Ford Escape on the street to I-25 when he thought he smelled smoke, then the engine failure flashed on the screen and the engine turned itself off. He was able to move the vehicle to a safe location then he popped the hood and saw flames so he shut the hood and called the fire department

- Fort Collins, CO, USA

I've been having issues with my car stalling out. It began on 11/10/17 when I started the car. I drove about 500 feet pulling up to a stop sign and the car stalled out but all electrical stayed on (I.e. radio). I turned the car back on and it drove fine for a while. The same thing happened again later on the same day. The following day it happened in the same way as I was pulling out of a parking lot. I turned it back on and it drove well for a while. Later that evening it happened again also pulling out of a parking lot. I did not drive the car again till the following morning. The car drove well for 2 days. Until today 11/15/17. It turned on in the morning. I got to my destination. Parked the car. Came back about a half hour later and I was pulling out of the parking lot only driving about 500 feet when the car stalled out again. I turned the car back on it drove to my next destination about 40 minutes away. It did not feel as if it was running as smoothly as usual. I'm afraid to drive my car as I live in a city and take highways everywhere. I would hate for my car to stall out in the middle of the highway and cause myself and others to get immensely hurt.

- Sacramento, CA, USA

I was driving on the highway 1 1/2 miles from my home when the engine cut out. I was able to drift to the side of the highway and come to a stop. I remained in the car and smelled burning. There was smoke coming from the engine compartment. After a few minutes the smoke stopped. There were no trouble/warning lights prior to the engine failure. I arranged to be towed to our regular mechanic. He informed me that he thought I should get the vehicle to a Ford dealership, as there had been a fire in the engine compartment and there was a high probability that it was related to a Ford recall 17S09. The vehicle was towed to a nearby Ford dealership and a diagnostic was performed. The service manager also suspected that it was part of the issue associated with the recall. He opened a Ford "hotline" case. A day or so later the service manager called and said that they determined that it was not part of the recall because the coolant system had passed their pressure test and there had not been a coolant leak. He also determined that there was a cracked head and cracked manifold, and that the vehicle had lost oil through the cracked head. When I inquired as to why the head would crack when the vehicle has regular oil changes (the most recent just 20 days prior) and the coolant system was full he didn't have an answer. At that time he said the engine would cost close to $5,000 to repair, but that he couldn't guarantee that it wouldn't have "other issues" related to the damages identified. Because of limited space here, I have attached a full description as a pdf.

- Camillus, NY, USA

I first failed a state inspection (9/14/17) due to a small evap leak. I first went to a local business to get that and at the same time, the vehicle would cut off as I was driving. The local business claimed to have fixed the evap leak (after waiting a week for the part (10/13/17), but had no idea about the vehicle stalling. I then took the vehicle to a Ford dealership (10/19/17), where it was first taken in for a week only to have the same repair done with Ford telling me the first repair used a faulty part. Driving home (10/24/17), the vehicle did not stall, but still showed driving issues. The vehicle then stalled while in park idle. I returned to the Ford dealer (10/27/17) and for another week, repairs were made or looked up by a help line indicating that even Ford wasn't sure of the problem. I got the vehicle back again another week later (11/6/17) and the next morning the check engine light has come back on. The vehicle has not stalled, but it has not run the same since September. I do not have full confidence in the vehicle, but can't afford to keep playing guess what's wrong with Ford.

- Bronx, NY, USA