The contact owns a 2014 Ford Escape. While driving approximately 40 mph, the vehicle overheated and stalled. In addition, the check engine warning indicator illuminated. The vehicle was towed to barbee's freeway Ford (4471 E evans ave, denver, co 80222) where it was diagnosed that the cooling system sensor failed and needed replacement. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling) in April of 2019. The vehicle was repaired in 2018 per an interim repair, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.

- Denver, CO, USA

The contact owns a 2014 Ford Escape. The contact stated that the check engine indicator kept randomly flashing and the vehicle was running hot. An independent mechanic provided a coolant pressure check and found coolant in the reservoir. The mechanic stated that the head gasket was cracked and the compression sensor may need to be replaced. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer (North bay Ford, 1999 soquel ave, santa cruz, ca 95062, (831) 457-5858) repaired the vehicle, but the failure recurred the next day. The contact also stated that the thermostat was not regulating the heat and the coolant level was fluctuating. The manufacturer was notified of the failure. The approximate failure mileage was 40,992.

- Ben Lomond, CA, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was leaking antifreeze. The vehicle was taken to viva auto group (414 executive center blvd, el paso, Texas 79902, (915) 834-6200), but the part was not available. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called galpin Ford (located at 15505 roscoe blvd, North hills, ca 91343, (818) 787-3800) and was informed that the part was not available. The manufacturer was notified and stated that the part would become available in December of 2018. The approximate failure mileage was 71,000. Parts distribution disconnect.

- San Valley, CA, USA

My car was serviced for the coolant related recall. Less than a month later the low coolant light came on and I brought the vehicle back in for service. They didn't see a leak and believed there must have been an air bubble in the system that worked itself out and added more coolant. Less than a month after that the low coolant light came back on again and I brought the vehicle in to be serviced. They determined that there's an internal leak and coolant had been leaking into the engine. They have recommended replacing the engine and say that this issue is different than the coolant related recall that my car had been originally serviced for. This car is a 2014 with less than 100K miles on it. It should not need a new engine.

- Leesburg, VA, USA

The contact owns a 2014 Ford Escape. While driving approximately 55 mph, the check engine and engine overheating warning indicators illuminated on the instrument panel. There was no coolant leak; however, the contact topped off the coolant on those occasions anyway. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 17V209000 (engine and engine cooling). A dealer was not contacted. The manufacturer was notified. The approximate failure mileage was 80,000.

- Carsonville, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the air conditioner and heater blew out insulation inside the vehicle through the vents. Additionally, the push to start button failed to work and an abnormal noise was heard. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was taken to an independent mechanic, but no assistance was provided. The manufacturer was contacted and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was 49,000.

- Farmersburg, IN, USA

The contact owns a 2014 Ford Escape. The contact stated that after shutting off the engine, the vehicle failed to restart. Also, the gear shifter failed to engage in reverse or drive and caused the vehicle to stall. The vehicle was taken to an independent mechanic who stated that the vehicle might be experiencing gear shifter failure. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 56,000.

- Burgettstown, PA, USA

My car over heated while driving. So I pulled over and let it cool down. I then took it to the shop and I was told I needed a new cylinder head when asked why it over heated they refereed to the coolant system but didn't know why the coolant was getting there. After doing some research online the way they explained everything seems very similar to the recall number 17V209000 or Ford recall number 17S09

- Tarawa Terrace, NC, USA

Low coolant light appeared. Had oil changed/fluids topped. A week later, coolant light appeared and check engine light came on. Took it back to place that changed my oil. Coolant was not low. They used a diagnostic code reader that indicated cylinder 2 had misfired 3 times (I was unaware). A few days later, took it to have checked (Firestone). They used a diagnostic code that said the same thing but one of the mechanics related he had just fixed a Ford Escape having the same issue and that they had then figured out there was a recall for the problem. Ford says my VIN is not included in the recall. There has been no leak noted this entire time. The engine light went off. I drove it approximately 25 minutes, went in to a business for 2 hours, came back out and started the car, pulled out of the parking lot and saw the check engine light and a message that the engine was overheating and pull over safely (which I did immediately). There was no obvious sign that the engine was overheating (steam, odor, leaking, etc). The vehicle would only start, but would not accelerate at all. Had it towed to johnson city Ford which told me that they would have to drop the engine to determine the cause ($1700) and that the total repair job would cost between $3500-$7000+ depending on the cause and damage (may have to have a new motor!). he then told me it would be about 3 +weeks before they could repair it since there are 5 just like it waiting to be serviced! I questioned him about this. He related that there were 5 Ford Escapes with a coolant low/overheating issue currently in their shop. My vehicle was bought brand new. It is garage kept and serviced regularly. I do not understand how a vehicle that is well-kept and has under 90,000 miles can suddenly, without warning or reason, have this kind of issue" why hasn't there been a recall on this issue"

- Johnson City, TN, USA

A week after purchasing 2/21/2017. The Escape starting running hot then it shut down the car acceleration. Took it back because it under the factory warranty, they said the head gasket were blown and leaking coolant into the engine. Mind you it only ran hot for one minute. They repaired it. A year later in February before my birthday 2/26- I say 2/19. The transmission went out, they repaired that. A recall on own coolant valve was fixed by dealer. Now in the beginning of March the water pump and engine problem has come back. If fill this model of 2014 Ford Escape is a lemon and I should be compensated for all my inconvenience. It been nothing but a money drain and the dealership is robbing me. I took it up there to see if they could repair the problem, but they said my warranty has expired. The told me the water pump needed to be fix and it will cost $1,300 and that I have to pay that before the can look at head gasket. To much to pay and there charging a service fee which is ok but the never said anything about a storage fee. I had a trip schedule for dominican republic. She told me they left a message days after but never received it. I asked if they can wave the storage fee and I'll pay the rest but was told they can't do so. I asked to speak with the manager and was told he won't be back until Monday and it Friday. Called corporate they were no help at all. Ford Motor Company is the worst car company and they do not help there customers. Poor customer service and no solution to a problem that they no this car is known for. I'll be taking legal action in a civil suit against Ford. Thank you for listening and if anyone has a solution please contact me. Thank you. ( I will never think Ford first- your last). They want $160 for storage.

- Detroit, MI, USA

Shortly after starting the car (on a cool fall day) a warning came on the dash saying "stop immediately, engine overheating". this caused the car to limit my ability to drive therefore I had O slowly stop at curbside of highway. I checked the coolant which was basically gone. Which didn't seem right especially since I had just purchased the car two months prior. Additionally, the engine wasn't smoking or visibly showing signs of overheating. When I took it to the shop they were not able to identify any issues. There were no pools of liquid underneath the car that would indicate a leak. However, the issue got worse and I have had to fill the coolant tank every other week. Took the Escape into the dealership, they said it would be a hose leak and the coolant needed to be flushed for 800 dollars. I didn't have the money, so took it to another shop. That shop ran tests but couldn't find a leak in the hosing system nor could they see signs of coolant on other parts of the engine. My car continued to suck down coolant for no apparent reason until finally the timing belt broke.

- Portland, OR, USA

The contact owns a 2014 Ford Escape. On several occasions, while driving 10-45 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, but the mechanic was unable to retrieve a fault code. The vehicle was not repaired. Cloninger Ford (located at 1241 us hwy 70 SE, hickory, nc 28602, (828) 615-8653) was called and the contact was informed that the vehicle was not included in NHTSA campaign number: 14V495000 (electrical system). The failure recurred approximately 8-10 times. The manufacturer was notified. The approximate failure mileage was 35,000.

- Taylorsville, NC, USA

The contact owns a 2014 Ford Escape. While driving 45 mph, the check engine warning indicator illuminated and the vehicle started to overheat. The vehicle was taken to Ford motor credit company (located at 9009 carothers pkwy, franklin, tn 37067, (800) 727-7000) and was informed that the cylinder head was fractured and the engine needed to be replaced. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling), but the part was not available. The manufacturer was notified of the failure. The dealer was not contacted. The approximate failure mileage was 36,000. Parts distribution disconnect.

- Columbia, TN, USA

Our 2014 Ford Escape was recently under repair for the Jan 2018 coolant recall. It was completed on Mar 15, 2019. On Mar 16, 2019. Our vehicle had driven on the freeway for 3 hrs for a distance of 200 miles and upon exiting the freeway and stopping at a stoplight. My vehicle stopped moving and managed to get it onto a gas station parking lot.. I had it towed the nearest car dealership and they had diagnosed it and came back with the transmission and coolant being the issue. They are currently wanting to charge us a large amount of money to fox the repairs and transmission. I noticed that there is a recall for the transmission as of Sept 2018. No recall message has been sent out yet. However. I believe my vehicle is affected as it would make an unusual sound from time to time when shifting from park, reverse, or drive as if it got stuck. I would love to have someone from the Ford assist me with this because it doesnt make sense for me to deal with this if this has been a discovered issue. Please assist me in this matter. Thank you.

- Twentynine Palms, CA, USA

Vehicle had a recall for coolant sensor fixed in 01/2018. Since then coolant has run low, been checked numerous times, had hoses replaced, several diagnostic tests looking for problems, car has since overheated, and is now in need of a new engine because of coolant system problem not fixed by a sensor alerting you to a level of fluid. No leak exists so cooling fluid is working its way through the engine system some other way. The problem has persisted for nearly 7 months now. The vehicle ran emergency messages on the dash mere minutes after starting stating that the engine was overheating and to immediately exit the vehicle.

- Olney, MD, USA

The contact owns a 2014 Ford Escape. While driving 35 mph, the check engine warning indicator illuminated and the coolant level was low. The contact drove the vehicle to sam leman Ford (located at 1508 morrissey dr, bloomington, il 6170, (309) 663-1331) where it was diagnosed that the coolant bypass valve needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 49,000.

- Bloomington, IL, USA

Manufacturer name : Ford Motor Company NHTSA recall no. / mfr recall no. : 17V-209 / 17S09 recall subject : engine cylinder head may leak oil when sitting at a stop light, a message came up on my message board "service engine now". the vehicle started to shudder and then smoke came out from under my hood. I turned the vehicle off immediately, while still sitting at the light, and got out. The vehicle was inspected by a Ford dealership and stated the head needed to be replaced due to a cracked cylinder head with an estimated of $3500. I did not receive notice of the recall referenced above. My vehicle has been "losing" coolant, which I had been refilling quite often with no visible leaks or puddles. If I had known of the recall this could have been prevented. Due to an issue by the manufacturer, I am now somehow responsible to fix their problem. This has happened on many other vehicles and should be corrected by the company. I am thankful I did not have my young daughter with me at the time.

- Clear Brook, VA, USA

There was a recall on the coolant system, to add a sensor due to Ford having cars blowing motors. After this recall was done, I had the car in the garage on and off for over a month, to find out that th coolant was leaking into the number 4 cylinder. So, they replace the motor, not sure about the heads. Then with in weeks trouble with the transmission.

- West Gardiner, ME, USA

Car occasionally died at stop lights, signs and once on the exit ramp while exiting a highway. Occasional to often rough running especially at low speed and odd shifts from the transmission. Surging in the engine while at highway speed and when slowing to stop. Engine fault message would come up in display and I took a picture, showed it to service manager with no success. Computer would not store codes when these problems occurred so on 4 separate trips to the dealership I was told there was nothing that could be done and to continue to drive it and bring it in if it happened again. Vehicle finally died and check engine light came on and stayed on. Had it towed to the dealership and a signal return for map wiring problem was diagnosed and repaired. After some reading I believe there have been service advisories and possibly a recall for certain VIN's. I told the dealership I did not feel safe driving the vehicle with the problems it was having but it made no difference.

- Tequesta, FL, USA

The contact owned a 2014 Ford Escape. While driving approximately 50 mph, the "service the engine" indicator illuminated. The vehicle was pulled over to the side of the road. The contact exited the vehicle and noticed flames underneath the hood. The contact called 911 and two police vehicles and a fire truck immediately arrived at the scene. The fire department extinguished the fire. A police report and a fire report were filed. The vehicle was completely destroyed and towed to a tow yard. There were no injuries. The dealer was not called. The manufacturer was made aware of the failure and did not assist. The contact was unaware of NHTSA campaign numbers: 17V209000 (engine and engine cooling) and 18V471000 (power train). The failure mileage was approximately 75,000. Parts distribution disconnect.

- Comfort, TX, USA