Ford Motor Company announced a recall regarding leaking coolant, resultant cracked cylinder heads, and resultant underhood/vehicle fires, on March 27, 2017. The manufacturer's and NHTSA's recall number is 17S09. This is a critical safety issue, as vehicle fire's are likely to result in injury and or death. As of August 16, 2017, Ford has not made available any remedy whatsoever for this issue; Ford has failed to timely correct the problem. Moreover, Ford's proposed remedy, which again is not available 5 months after its identifying the issue, is a coolant level sensor, which does not address at all the underlying issue of leaking coolant, and thus does nothing to prevent the resultant vehicle/underhood fires.

- Sherman Oaks, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the engine overheated. The contact stopped the vehicle and added coolant and oil. The contact also noticed smoke coming from the tailpipe of the vehicle. Autonation Ford torrance in torrance, California was made aware of the failure and stated that they would inspect the vehicle for the source of the failure. The manufacturer was not made aware of the issue. The contact received NHTSA campaign number: 17S09000 (engine). The failure mileage was approximately 112,000.

- Redondo Beach, CA, USA

The contact owns a 2014 Ford Escape. After starting the vehicle, a high temperature warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the coolant in the vehicle was leaking. The independent mechanic added coolant and the light turned off. While driving home, the contact noticed low coolant level in the vehicle. The contact spoke with premier Ford (2120 us-45, columbus, ms 39705) who stated that the VIN was not included in NHTSA campaign number: 17V209000 (engine and engine cooling), and the contact would need to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included; however, they would make a note of the incident and inform NHTSA. The approximate failure mileage was 50,100.

- Columbus, MO, USA

My 2014 Ford Escape has a coolant leak. It has overheated at least 3 time without warning while driving on the highway. As a result my vehicle has sustained engine damage. There is a recall associated with the coolant system. I think Ford should replace/ repair the engine at no charge. They don't agree.

- Gambrills, MD, USA

Vehicle suddenly hesitates and stalls while driving it creating a serious safety issue.

- Negaunee, MI, USA

My Ford Escape has been having overheating issues for months. When taken to the dealer they claimed to have fixed it only to have made it worse as the car completely shuts down due to overheating. There is a recall regarding this exact issue and their repair is a sensor to warn of low coolant. That's ridiculous!!! the problem lies with the coolant leaking. Where is the actual fix for that"?" a warning light doesn't fix the manufacturing issue of leaking coolant. A 3 year old car shouldn't have leaking problems!!! while in motion, the overheating sensors turn on and the car shuts off making for a very dangerous situation. Ford pretended they had no idea about an overheating issue and charged me $800 to fix it and yet, it actually fixed nothing!!! still overheating, and I'm still out $800 and no resolution in sight.

- Lake Villa, IL, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (frontier Ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the vehicle was also included in a manufacturer campaign for the "sync with my Ford, my Lincoln" touch campaign, which covered accessory protocol interface module apim. The contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. VIN tool confirms parts not available.

- Oak Harbor, WA, USA

The contact owns a 2014 Ford Escape. When the contact started the vehicle, the engine fault indicator illuminated. The contact turned off and restarted the engine and the vehicle returned to normal. The vehicle was taken to the dealer (tasca automotive group located at 1300 Pontiac ave, cranston, ri 02920; (800) 788-2114) where it was diagnosed that the boost and mat sensor needed to be replaced. In addition, the engine splices also needed to be serviced. The vehicle was repaired. A month later, on July 6, 2017 while driving 25 mph, the engine fault indicator illuminated. The contact turned off and restarted the engine and the vehicle returned to normal. The vehicle was taken to the dealer again where it was diagnosed that the engine splices needed to be serviced. The vehicle was repaired. The manufacturer was contacted at 800-241-3673 and stated that the contact needed to call NHTSA. The approximate failure mileage was 34,243.

- North Providence, RI, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17S090000 (engine and engine cooling); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle overheated on different occasions. The contact took the vehicle to the lithia Ford dealer where it was diagnosed that the coolant tank and the sensor needed to be replaced. The coolant tank was replaced; however, the recall repair was not completed. The manufacturer informed the contact that the remedy would not be available and they were not able to provide loaner vehicles due to NHTSA not authorizing them to do so. The approximate failure mileage was 25,000. VIN tool confirms parts not available.

- Fresno, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds or attempting to accelerate, the vehicle jerked without warning and felt like it would stall. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling); however, the remedy part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The approximate failure mileage was 60,000. VIN tools confirms parts not available.

- Avondale, AZ, USA

On each cold start, in park, heavy puff of blue smoke emits from exhaust. Vehicle has 66,000 miles on it and has been regularly and professionally maintained. Dealer service adviser states internal oil leak onto engine head, likely requiring engine replacement. I would like NHTSA to investigate to expand models within current campaign number 17V209000 and/or research additional issue with leaks in certain Ford engines. I have not received notice from Ford Motor Company that my vehicle was included in campaign number 17V209000, and a VIN search on the NHTSA site confirmed that the vehicle was not subject to such recall; however, I believe it is likely that my vehicle is in the same danger as those listed in the above-referenced NHTSA recall either for the reasons stated in the recall or additional reasons. Thank you.

- Gallatin, TN, USA

I have an id# 10971972 that I got when I called NHTSA back in April, also filled out a form & returned to Washington office in June that was mailed to me back in may - too much to explain here, I will attach a word doc with detailed issue info

- Hudson, NH, USA

While my daughter was driving the car less than 10 minutes from home after just starting up for the morning in June 27, 2017 under hood started to smoke, caught on fire, an explosion sound and car burned up. Car had to be put out by fire department. Total loss per insurance company. This car has a engine fire recall and I was told recall work was done prior to sale of the car to me by Ford dealer in May 2017. However I now find out that the actual recall part is still not available from Ford and that only an inspection was done prior to sale. Not an actual repair. The recall had to do with engine fires ! maybe all these cars need to be of the road.

- Blacksburg, VA, USA

While pulling out into traffic on July 3, 2017, moving at 30 mph, the engine suddenly lost all power and the transmission downshifted causing the car to quickly decelerate nearly causing a rear end collision. The engine warning light indicated an engine fault requiring immediate service. The engine continued running but with hardly any acceleration then loss of power and bucking. I pulled to shoulder and was able to limp home about a mile with engine running erratically all the way. Called aaa and had vehicle towed to hammonasset Ford in madison ct for service on July 4 2017. Awaiting response from them at this time.

- Clinton, CT, USA

The contact owned a 2014 Ford Escape. While driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available.

- Waterford, WI, USA

"takata recall"......I stopped by 7-11 atm to get some money and other items...upon returning to my vehicle I noticed it would not start. The dashboard said it was in reverse even though it was in park mode. I spend approximately 3.5 hours on the phone with the Ford Motor Company trying to get some real help. After no success, I went thru three different customer service reps who were not knowledgeable on how to handle a vehicle that was disabled, stuck in reverse and would not start. I ended up calling aaa and had it towed to my own mechanic because I called three Ford dealership stated that it would be at least 2-3 weeks before someone could check out my vehicle. In addition, they were not cooperative in helping me get a rental car either and stated they would not cover the cost of renting a car. My own mechanic who has serviced all my vehicles and there has never been an issue... advised me that the brake cable or something to that effect was broken. I just don't understand how that is possible since I just purchased the vehicle 10/2016. This is the second time in 9 months I've had issues with Ford and their faulty products. April 2017 Ford motors settled with me over my 2013 Ford Focus which was in an out of the shop since March 2015. I've had to go thru numerous agencies to get any real help. I've spoken with my mechanic today and was given an approx estimate of $700 to repair and my car won't be available until next week. In addition, it's costing $170 to rent a car to get back and forth to school and work until Monday. I am looking for Ford to reimburse me for my expenses and cost to repair my vehicle. Or the other alternative is to buy back the vehicle. I will never purchase another vehicle from Ford again.

- San Leandro, CA, USA

The contact's husband owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part for the remedy was unavailable. While the contact's husband was at a stop, the contact noticed that coolant leaked onto the ground. Upon inspection, the contact noticed that radiator fluid was leaking and the reservoir coolant cap was cracked. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000. Updated 08/24/17

- Schellsburg, PA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/ locks/linkages) and 17V209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17

- Cogan Station, PA, USA

February 2017, vehicle in motion, 50 mph & suddenly alarm/engine light & temp gauge went crazy, vehicle stalls out from overheating in left lane of 2 ln hwy. Able to cruise to shoulder. Knew it was an issue w/ radiator or coolant from the smell & warning on dash. In close proximity of store where friend works so waited 45 min to cool& vehicle did start. Able to nurse it over to the parking lot that was 5min away, eng light stayed on. Time of incident was 8:00 pm viewing engine under better light, coolant was critically low.purchased coolant from store where refilled reservoir, waited until he was off work, 9:20 pm, so can follow me home in case I need more assistance. Arrive at my home without incident, engine light on. In following days, I monitor coolant for 2 weeks& figure its an isolated incident. Engine lt remains on for 7 days. After 3wks, need to top off coolant as it drops under fill line. I purchased this vehicle @19kmi & time of incident had 35K miles. Feeling it is a bit unusual to have these issues at such low mileage but im no expert, figured something that needs to be monitored reg as the temp gauge reads normal/no engine/warning light has been on since. I received in April-safety recall17S09/17V-209. I read that repair not available until late 2017& I will be notified by Ford when to sched.service appt for cooling sys.upgrade. Have not rcvd any further notice & have had to top off the coolant once again.letter states to "maintain proper coolant level to reduce risk of overheating that can lead to a fire" am I reducing risk only" not eliminating this risk" idid some research, leading me to this complaint. I'm financing this vehicle for $380/mth & very unhappy with this situation & am not sure of my options if there is no resolution yet. I do not want to break down in traffic again if there is a risk of repeating the initial incident, or worse.

- Lebanon, NJ, USA

My car is having same exact issues as reported in recall #14S17 yet my VIN is not included. My vehicle is currently still in garage, going on 2 weeks now, and they just told me 6 our of 7 parts are covered under my warranty yet 1 part, the wiring assembly ec sensor is not and will be $800 to fix. My vehicle literally would stall while driving and had severe hesitation after I turned it off and back on. How can my vehicle in the same year be experiencing same issues as the recall but not be included in the recall because of my VIN # and now I'm responsible for the $800? we were headed to little Washington, pa and the whole ride up was a hesitation every once in a while while driving down the road. Then at one point the car just stalled while driving. Turned off and back on and at a red light intersection, hit the gas to go and would not move. Turned off and back on and took awhile for the car to go but thankfully we made it home and immediately called Ford and made appt at closest dealer to take it to. 2 weeks later and it is still there. The just called 3 days ago to tell be about the parts and not covered. I then called Ford back and left my cell phone # to contact me back since I was in the office this week and they called and left a message on home phone explaining that part was not covered under warranty. I am not pleased at all with the dealer first off that took so long and lack of communication or Ford for just saying oh well suck it up and pay it. I searched internet and saw this recall that matched my car's experiences to a "T".

- Wellsburg, WV, USA