The contact owns a 2014 Ford Escape. While driving approximately 30 minutes at 30 mph, the vehicle stalled without warning. The contact took the vehicle to tasca Ford seekonk (200 fall river ave, seekonk, MA 02771, (800)-737-0435) where it was diagnosed that the fuel pump system failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall. The failure mileage was 28,000.

- Seekonk,, MA, USA

A recall was initiated for my car for localized overheating in engine cylinder causing cylinder head to crack, and pressurized oil leaks that can result in a fire in the engine compartment. I initially brought my car in for my engine overheating where my car was giving me a warning sign to pull over and immediately turn off my car. They replaced the coolant hose. Two months later the same issue occurred and they then replaced the coolant tank. Fast forward one year and the issue began to happen once again. I took my car back in and the coolant tank was replaced for the second time in may of 2018. I had no issues until December of 2018 where once again the car gave me the same warning sign and once again needs the coolant hose replaced due to it leaking. They have told me I am responsible for replacing this on my own and paying for it. Each time I have been driving when this issue occurs and I have to immediately pull over and turn my car off to avoid further damage as well and I cannot drive my car for numerous days while I wait for them to repair it. I want to figure out a solution moving forward because clearly this car is not being fixed even when I take it in over and over again.

- San Francisco, CA, USA

January 9, 2019 at 10:39pm my 2014 Ford Escape caught on fire. Driving down interstate 81, going speed limit 70 mph, vehicle shut off and said "service engine now". steering and brakes did not lock up but the vehicle lost rpms and was not running as I pulled over to the right hand shoulder, I was in the left hand lane when my vehicle shut off. As I stopped, I put vehicle in park and turned key off, all while it said "service engine now". I turned my hazards on and got out my phone to call someone for help. As I looked up I seen flames coming from the windshield wiper area and smoke in front of my lights, I grabbed my work bag and jumped out of the vehicle, jumped across the guard rail, and immediately called 911 from a safe distance. In approximately 6-9 minutes the entire front end of my vehicle was engulfed in flames as I was on the phone with 911. Took responders about 15 to 20 minutes to arrive and to put out the fire. As soon as responders finally showed, I could hear both tires explode a few minutes apart from each other. Once fire was safely put out, the entire front end of my vehicle was melted and the inside as well was beyond recognizable. I was told my vehicle is totalled, obviously, and I got a tow to take vehicle to my house where the 2014 Ford Escape is sitting in my yard. I figured my insurance company might come look at it but they didn't because all I had was liability on it. I did not know until a couple days later there was in fact a recall on my vehicle, due to risk of engine fire.

- Buchanan, VA, USA

On 02/06/208 took vehicle to heritage Ford vt for coolant level sensor recall. Recall was performed. On 03/20/2018 vehicle was towed back to heritage Ford vt due to recall performed incorrectly repair was complete. 04/19/2018 vehicle towed back to heritage Ford vt recall done incorrectly resulting in remanufactured engine replace. Vehicle was towed back to heritage Ford 05/16/2018,06/19/2018,07/09/2018,09/07/2018 due to vehicle overheating causing possible coolant to leak into engine. On 10/30/2018 vehicle overheated heritage Ford vt supervisor and mechanic video recorded pouring coolant into vehicle and driving away possibly causing more damage to oil and engine.11/30/2018 vehicle returned to heritage Ford vt due to overheat coolant possibility causing a breakdown of oil and damage to engine. Heritage Ford vt replaced coolant sensor improperly. Heritage Ford vt is now claiming no responsibility for this action, stating, in order for this vehicle to be repaired I the customer will have to purchase a new engine due to heritage Ford vt negligence of replacing a coolant sensor correctly.I feel as the customer this vehicle is, was a safety issue due to the negligence of heritage Ford vt.

- South Burlington, VT, USA

While driving the car usually going up a hill the temperature gauge quickly goes up and shows the car is overheating and all kinds of warnings sounds and visual notices go off telling me to stop the car and park safely. This has happened 3 times. The last time this happened 2 days ago I could put the car into gear but it would not engage and go forward or backward and I had to coast to a stop and pull over to the side of the road and have it towed.

- Wailuku, HI, USA

My car kept shutting off on me and I took it to my dealer and they said the coolant was leaking into my cylinder head and I needed a new engine. I see on here that there are multiple recalls for this model dealing with the coolant leaking. However, the dealer called Ford and was told it was not covered. My car is only 4 years old and I need a complete new engine for $9,000 dollars. I'm not sure who to complain to or how to get this handled but I don't have $9K laying around. I work two jobs as it is and I can't afford it.

- Canal Winchester, OH, USA

My Ford Escape is overheating. While driving the display panel read: Speed reduced to lower engine temperature. After researching I realized that this problem was part of an earlier recall. I contacted Ford and was told that my VIN was not included in that recall.

- Dallas, TX, USA

Formula Ford preformed several recalls on my 2014 Ford Escape on October 31 2018. One recall in particular was on the coolant system in my car, it took them a couple days to preform needed recalls. A week or two after my car having the recalls done to it a coolant low service soon warning light came on my dash. I called formula Ford service and was told to try an put coolant in it and see if that remedied the problem. I did and the light went out but in another week or so the light came back on I called formula Ford service again to have my car looked at and they were not able to schedule me until 12/13/18 on 12/7/18 my car became inoperable. I had it towed into formula Ford under my road side assistance through my insurance, after their inspection of the car I was told on Monday 12/10 that it had a blown head gasket due to over heating but it had nothing to do with the recall they preformed on my coolant system, even though my car ran fine prior to bringing it to this shop.

- Graniteville, VT, USA

The vehicle stalled while driving down a rural highway. A sudden jerk was felt and then 'engine failure' appeared on the display. The car began to smoke and within seconds the engine compartment was fully engulfed. It was later learned that this vehicle had a recall related to a defect that has caused several similar cases. This recall notice was never received by us, therefore went unfixed. This vehicle has been worked on by a certified Ford dealership since the recall and the recall went unnoticed there as well.

- Quincy, IL, USA

I have a blown head gasket which resulted from a leak from the radiator into the manifold. There was no low fluid light that warned of the leak which would have prevented this defective flaw.this problem exactly fits the recall 17V209000 (see attached) for exactly the make, model, year, engine, etc. Of my vehicle, but for some reason my vehicle was not included. I brought the vehicle to 2 mechanics and they believe 100% that it should include my vehicle and are not sure why its included. Please review and please try to add my vehicle to the recall list

- Omaha, NE, USA

Keep loosing coolant and resulted to damaging cylinder head and Ford does not want to fix the problem despite the recall. They say recall they made is to prevent the preventive.

- Tulare, CA, USA

Vehicle stalls in the middle of the drive and engine oil symbol and battery signs pop up on the dashboard. Turn off the car and on again to resolve the issue. This is a safety issue with oncoming traffic. This starts occurring on my cars once the car has 60,000 miles. Cannot reproduce this issue. Battery and alternator are verified and they are good condition.

- Canton, MI, USA

The contact owns a 2014 Ford Escape. While the vehicle was at a complete stop, the engine temperature and engine cooling warning indicators illuminated. The vehicle was taken to gwinnett place Ford (3230 satellite blvd, duluth, ga 30096, 404-418-6877), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,064.

- Norcross, GA, USA

Coolant leak. No sensor warning light. No recall notice. Message stated car was overheating while idling in a drive-thru. Added coolant. Several months later, same situation, different drive-thru. Coolant added.

- Jasper, AL, USA

Engine stalled during highway cruise(70 mph), lost all throttle response. Lighting, brake, steering worked fine. Coolant leakage was observed under the hood after parking. After the vehicle was towed to a Ford dealer, service people reported engine wirings were burned out due to fire.

- Troy, MI, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The dealer (galligher Ford, 650 30th St, elko, nv 8980, 775-738-3147) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Elko, NV, USA

Transmission does not shift properly. Engine is making rattling noise when running.

- Bainbridge, OH, USA

I have had 3 related issues so far with the engine coolant in my car - resulting now with a leak that is allowing coolant fluid onto other parts of the engine. My vehicle was running with no issues when one day it started but immediately beeped warning that the engine temp. Was too hot & to safely stop the car immediately. The engine temp. Gauge was in the max position, but it was a mild day & there is no way the engine would naturally have started that hot. In addition, the car wouldn't go. I could shift into drive & it would roll forward but there was no going other than rolling. I tried letting it sit & re-starting, but the same error came up, the engine shuttered/vibrated a little, & stayed in that safety mode. I had a repair shop tow it & they thought it was a bad sensor sending incorrect signals that the engine was overheating so they ordered the part & replaced it. Soon after, the low coolant warning lit up, but the shop had just checked the coolant when they replaced the sensor. A few month's later now on a 22 degree morning after my car was parked all night I remote started and let it idle for a few min then got in & hit full-start, it gave me the same error message (engine was overheated) & wouldn't drive. I had to tow it to Ford dealership after I googled the problem & noticed that not only there are similar complaints but also the 2013 Ford Escape 1.6L gtdi from tn plant was recalled for coolant leaks causing fires! I have same just 1 year newer plus other articles actually said the 2014 model was included with the recall. But, dealer told me there was no recall for mine so I have to pay to fix the problem... they're now saying engine coolant liquid was found outside the chamber on the sensors & they want to charge me $560 + $119 diagnostic fee. This is a defect that I shouldn't have to pay for (again), & is also a safety hazard. Please help investigate!

- Forest Hill, MD, USA

While having to replace the coolant at least twice a week and after having 2 recall repairs completed on the coolant system, then after 10000 miles after the recall repairs were completed, ie replace overflow bottle, sensors, etc. The car still is losing coolant and now the "engine has reached high temp please stop car safely". warning is showing on panel and the car will go into drive but will not move. The car had not been driven when this "warning" occurred in my driveway, there was no way engine could have overheated as it had not been driven. This would appear to be a defect in the recall repairs that were done or that there is another problem.. I have the car currently at the dealership and am told that it could take up to 3 weeks for repairs.

- Taylor, MI, USA

Failure at 80,000 miles, however the engine was replaced with a new engine at 76,000 due to problems from the coolant recall; this time the vehicle would stall when coming to a stop or while driving. Computer screen would show "system shutting down"; vehicle would go into "limp" mode, reduce speed and car would shut off without notice. Vehicle was towed in after issue occuring 4X in a 2 mile drive. Vehicle was towed in. Advised by the dealership that they could not duplicate the problem. After 30 days they returned the car with 75 miles test driven and showed that the tech reset the computer module prior to duplicating the issue. The service manager had me "reset" the vehicle by driving it. While driving 55mph the issue reoccurred at 100 miles after the system reset. The vehicle would not restart and was towed into the dealership. After a week they were able to duplicate "some" but not all of the issues. After speaking with the general manager of the dealership they decided to purchase the vehicle back by paying off the existing loan in exchange for purchasing a 2018 Ford Escape.

- Fletcher, NC, USA