I was driving up the interstate after work and while I was driving I began to notice smoke. I looked around and realized it was my car. I pulled over to the side and my car started flashing everything on the dash panel was red and flashing engine failure. I cut the car off and then went to try and pop the hood, I couldn't get it opened and I looked down and began to see flames. I called 911 and my car engulfed in flames. I had a recall on my car for a problem with the engine cylinder head saying that it could cause an engine fire if oils were to get out and hit a hot surface. I got my recall fixed and then my car caught on fire a few weeks later.

- Calhoun, GA, USA

The contact owned a 2014 Ford Escape. The contact stated that while at a stop, the "high temperature turn off engine" light illuminated. The contact immediately turned the engine off and exit the vehicle. The contact saw flames shooting out from underneath the hood. The contact called 911 and before the police and the fire truck arrived at the scene, the vehicle blew up. The fire department extinguished the fire. A police and fire report were filed. There was no injury, the dealer was not contacted. The manufacturer was made aware of the failure and provided the contact with a case number. The vehicle was destroyed and towed to the insurance company's tow yard. Additionally, the contact stated that he did not receive the notification of the NHTSA campaign number: 17V209000 (engine and engine cooling).the failure mileage was about 80,000.

- Clymer, NY, USA

The car consumes coolant at a rate of about 3-4 quarts in the 5 months I've owned it. I noticed it while changing the oil. I am aware that other vins from my car's model year and engine style are eligible for a recall concerning this issue, which can cause the engine to catch fire. (recall code 17V209) I am unclear as to why my VIN is not on the recall list, when it was made in the same factory, within the identified timeframe, with the same engine, and exhibiting the same dangerous problem.

- Philadelphia, PA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the heater failed to operate. The contact noticed that the coolant system was very low and, after being refilled, the coolant was back low. The vehicle was taken to an independent mechanic where the diagnosis was undetermined. The contact called john kennedy Ford-pottstown at 1-888-696-4917 and was informed that the vehicle was not included in a recall. The manufacturer was notified of the failure and informed the contact that the vehicle was not manufactured at the right time to be included in a recall. The VIN was not included in NHTSA campaign number: 17V209000 (engine and engine cooling). The approximate failure mileage was 75,000.

- Pottstown, PA, USA

Takata recall, concern regarding 2014 Ford Escape with continual "low engine coolant" light returning.

- Franklin, MA, USA

The contact owns a 2014 Ford Escape. While driving, the check coolant indicator illuminated. The vehicle was remedied per NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was taken to pompano Ford Lincoln (2741 N federal hwy, pompano beach, fl 33064) where it was diagnosed that water damaged the engine. The vehicle was not repaired. The manufacturer was notified and informed the contact that repairs and a loaner vehicle would be free of charge. The failure mileage was 34,000.

- Pompano Beach, FL, USA

It only happens when you drive the car for a while (45+ minutes), turn it off, and then start it up 15-45 minutes later. It will start but then within the first 100 yards it will go sluggish and stall. When I try to give it gas that doesn't help. I have to turn the car off, put it in park and start it back up. A few times it's stalled 3 times in a row. Once it gets going good it's fine. It's always fine if it's been off for a while (first thing in the morning or starting after work). Eventually the service engine light came on, I took it to a shop, a guy diagnosed it, changed out a sensor and the fuel pump. It didn't help.

- Austin, TX, USA

It's been a year on this recall. What's the hold up" is there a trade-in program to get a car without a recall" Mar 27,2017 manufacturer recall number17S09 NHTSA recall number17S09 recall statusrecall incomplete, remedy not yet available

- St. Ignace, MI, USA

My vehicle was overheated for about 3 times and I have reported it to the Ford dealership here in american samoa. I also received a recall notice about this vehicle (safety recall notice 17S09). Up to now, the Ford dealership have not fix this recall issue and I and my family are always at higher dangerous risk due to this unresolved recall. I have paid hundreds of dollars to the dealership for fixing the problem via other replacement parts and still nothing directly to the recall part. The recall part is the engine coolant.

- Pago Pago, AS, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the vehicle overheated and the check engine and radiator warning indicators illuminated. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim click Ford Lincoln East tucson (6244 E 22nd St, tucson AZ, 85711) was contacted and performed the recall repair. The failure recurred and the vehicle was taken back to the dealer. The dealer could not replicate the failure. The manufacturer was notified. The failure mileage was 34,000.

- Tucson, AZ, USA

I have had 2 prior repairs made due to recalls. The doors and an engine part. The dealership just repaired a sensor on my car last week. Now my car is stalling when I first start it (stationary) or feels like it's going to stall while driving at a rate of 45 mph. It only has 56K on it. I have noticed ongoing issues with the doors, but will advise the dealership since they fixed them as part of the first recall.

- Dearborn, MI, USA

I took the car to the local Ford dealer (jones West Ford in reno nv) for recall 17V-209 which is related to overheating that can cause the cylinder head to crack and may result in fire. The service adviser informed me that it had a cracked head based on their expertise, low coolant and amount of hydrocarbons when tested. The only solution is a new motor. When asked about it being covered under the recall, he quickly said it was not and the repair would be $8,000. I reported the incident to the Ford Motor Company for further review. During the same service visit, the tech performed recall 16S30 on all door latches. The next day I found the passenger side door window to not be operating properly. Knowing that the tech had to access the repair from the inside of the door panel, I asked the dealer to take care of the window. While in the service shop for the window, the service adviser took the Liberty of checking the motor again. This time he claims the "master mechanic" diagnosed it and everything is fine. They installed the part affected by the recall and this time they topped off the coolant. I suspect the reason for taking another look is based on my complaint to the motor company. I really don't know if the head is cracked or not. They didn't remove it for proper testing. Based on my experience, I would say they have no intention on getting involved in such an extensive repair. The dealer even failed at the door latch. They said the window failure is a coincidence and took no responsibility. The window is still not working. I would have declined the door latch recall if I knew I would end up with a window that doesn't work. It was fine before they opened the door panel to install a new latch. I hope there is something you can do to hold the dealer and the manufacturer accountable to do the right thing per the intention of the safety recall.

- Reno, NV, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (al white Ford Lincoln, 2002 hillsboro blvd, manchester, tn 37355, (931) 728-2402) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Shelbyville, TN, USA

I started my vehicle yesterday to warm up and about 5-10 minutes later heard a big boom, looked out the door and the front end of my Escape was completely engulfed in flames. I had scheduled it to get repaired yesterday morning, but was unable to make it as we received a lot of snow and schools were cancelled and such. I had known of the recall since last year since I already was involved in another recall with the latch. I tried to get them taken care of at the same time, but the remedy was not available and wouldn't be for some time. I received a notice directly from Ford between one and two weeks ago and called ziegler in elkhart to make an appointment, but they weren't available for almost a week. It is obvious the damage was already done with my car anyway, considering the description of the recall, which a whole process of the cylinder head cracking, coolant leaking out and that potentially causing a fire in the engine compartment. I am thankful that the car was just warming up in our driveway and neither my kids nor myself were inside. I am also grateful that our house didn't catch fire and just sustained some cosmetic damage due to the heat. I do not have the report from the fire department yet, but they said it would be available soon. It was the penn township fire dept that responded and I talked to durgan spinsky whose work number is 5742555075 * (recall related incident)

- Osceola, IN, USA

Car purchased 1/18/2014. Safety recall notice 17S09/NHTSA recall 17V-209 received 4/2017. Parts were not available till 11/22/2017. By this time, vehicle was out of warranty. Coolant seepage was due to pressure fractures within coolant tank walls and tank not part of recall. The "low level sensor" is a needed addition but I far as I can tell, the replacement coolant tank if not an improved tank, will also develop pressure fractures in the future. Maybe Ford will have a tank fix later.

- Farmersville, TX, USA

My 2014 Ford Escape caught on fire while stationary at my son's elementary school. I was waiting in the drop off lane at my son's school when my SUV started to smoke from underneath the dash, I tried to move the vehicle out of the lane so I would not block other parents from coming into the school, and it would not drive, more smoke came into the cab and I quickly got my son out of the car and away. It continued to smoke, and I realized the car was still running, I quickly shut it off. No flames were seen, and I had no realized it was actually on fire until we had it towed to a garage. Our mechanic was the one to inform us of an open recall of the issue I had just experienced. This happened on December 21, 2017. Ford has not be helpful what-so-ever.

- New Tripoli, PA, USA

March 27, 2017 recall - NHTSA recall number 17S09 - coolant level sensor system installation - continue to be told by dealerships that parts are back ordered - problem could cause engine fire - how long can this go on before Ford provides parts?

- Elkhorn, WI, USA

On January 6, 2018, I drove home from my job 10 miles away. When I took I-95, my Ford Escape 2014 turn off and continued moving in the middle lane. I managed to reach the central separator until it stopped completely. When I tried to start the car over, I felt a burnt smell, due to that fact I decided to leave my Ford scape 2014 and realized that it got suddenly on fire. As a proof, the incident was recorded by the local newscast. It's imperative for me a solution from Ford considering that I still owe 19.000.00 to the bank.

- Bridgeport, CT, USA

The contact owns a 2014 Ford Escape. While driving 10 mph, the vehicle stalled without warning and the gear shifter was stuck in the park position. The vehicle was towed to a local dealer (randall Ford, 5500 rogers ave, fort smith, ar 72903), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 80,000.

- Broken Arrown, OK, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (lakeview Ford Lincoln, 295 w dickman rd, battle creek, mi 49037) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lakeview, MI, USA