The contact owns a 2014 Ford Escape. The contact stated that the vehicle leaked coolant. The "extreme temperature, engine catch on fire" warning message illuminated and the engine shut off. The vehicle was towed to the dealer (marysville Ford in marysville, Washington, phone number: 360-386-1245) where it was diagnosed that the coolant line from the reservoir to the intake manifold cracked. The manufacturer was called, but there was no response. The failure was not repaired. Additionally, the contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The VIN was not provided. The failure mileage was approximately 79,000.

- Standwood, WA, USA

Thermostat quit working at 37900 miles. No heat here in December in louisville,

- Louisville, KY, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (columbia Ford in columbia, ct, 860-228-2886 confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact stated that an unknown warning indicator illuminated, but cleared up when engine coolant was added. The failure mileage was approximately 29,000. VIN tool confirms parts not available.

- Tolland, CT, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ellsworth Ford (424 industrial road, ellsworth, wi) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hager City, WI, USA

The car suddenly stalls out. Has been fixed once already but has happened numerous times sine the repair. Would happen pulling out of driveway or through parking lot until this last time. I merged onto a major freeway and was up to 75-80mph and the car stalled out, almost hit by 2 semis trying to avoid re ending me on the freeeway. Consumer stated never had a brake failure. Issue was engine stall. Updated 9/4/18

- Northville, MI, USA

I broke down on the highway with smoke coming out of the engine compartment. I had it towed to go automotive to ensure it was not because of a faulty oil change (I had had an oil change 3 days earlier). It was determined that it was not due to any part of the oil change, but that it was due to a recall Ford released in April 2017. Parts have still not been received at my local dealership for repairs. The automotive shop drove the car up and down the road several times and thought it was safe to drive to Ford (about 3 miles away) to discuss the recall. My mom was taking the car while my dad followed behind her. She only drove city roads, no highways. Less than a quarter mile from the Ford lot, the car started to smoke little, light colored wisps. When my mom arrived at Ford and parked it became heavier (but still light colored) smoke, and when she went in to get an associate they got outside and it was on fire. It took the fire department to put the flames out.

- Ozark, MO, USA

First the wiring had to be replace, week later catalyic convertor, week later transmission, car is only 4 yrs old

- Detroit, MI, USA

My son was driving my 2014 Ford Escape on the street to I-25 when he thought he smelled smoke, then the engine failure flashed on the screen and the engine turned itself off. He was able to move the vehicle to a safe location then he popped the hood and saw flames so he shut the hood and called the fire department

- Fort Collins, CO, USA

I've been having issues with my car stalling out. It began on 11/10/17 when I started the car. I drove about 500 feet pulling up to a stop sign and the car stalled out but all electrical stayed on (I.e. radio). I turned the car back on and it drove fine for a while. The same thing happened again later on the same day. The following day it happened in the same way as I was pulling out of a parking lot. I turned it back on and it drove well for a while. Later that evening it happened again also pulling out of a parking lot. I did not drive the car again till the following morning. The car drove well for 2 days. Until today 11/15/17. It turned on in the morning. I got to my destination. Parked the car. Came back about a half hour later and I was pulling out of the parking lot only driving about 500 feet when the car stalled out again. I turned the car back on it drove to my next destination about 40 minutes away. It did not feel as if it was running as smoothly as usual. I'm afraid to drive my car as I live in a city and take highways everywhere. I would hate for my car to stall out in the middle of the highway and cause myself and others to get immensely hurt.

- Sacramento, CA, USA

I was driving on the highway 1 1/2 miles from my home when the engine cut out. I was able to drift to the side of the highway and come to a stop. I remained in the car and smelled burning. There was smoke coming from the engine compartment. After a few minutes the smoke stopped. There were no trouble/warning lights prior to the engine failure. I arranged to be towed to our regular mechanic. He informed me that he thought I should get the vehicle to a Ford dealership, as there had been a fire in the engine compartment and there was a high probability that it was related to a Ford recall 17S09. The vehicle was towed to a nearby Ford dealership and a diagnostic was performed. The service manager also suspected that it was part of the issue associated with the recall. He opened a Ford "hotline" case. A day or so later the service manager called and said that they determined that it was not part of the recall because the coolant system had passed their pressure test and there had not been a coolant leak. He also determined that there was a cracked head and cracked manifold, and that the vehicle had lost oil through the cracked head. When I inquired as to why the head would crack when the vehicle has regular oil changes (the most recent just 20 days prior) and the coolant system was full he didn't have an answer. At that time he said the engine would cost close to $5,000 to repair, but that he couldn't guarantee that it wouldn't have "other issues" related to the damages identified. Because of limited space here, I have attached a full description as a pdf.

- Camillus, NY, USA

I first failed a state inspection (9/14/17) due to a small evap leak. I first went to a local business to get that and at the same time, the vehicle would cut off as I was driving. The local business claimed to have fixed the evap leak (after waiting a week for the part (10/13/17), but had no idea about the vehicle stalling. I then took the vehicle to a Ford dealership (10/19/17), where it was first taken in for a week only to have the same repair done with Ford telling me the first repair used a faulty part. Driving home (10/24/17), the vehicle did not stall, but still showed driving issues. The vehicle then stalled while in park idle. I returned to the Ford dealer (10/27/17) and for another week, repairs were made or looked up by a help line indicating that even Ford wasn't sure of the problem. I got the vehicle back again another week later (11/6/17) and the next morning the check engine light has come back on. The vehicle has not stalled, but it has not run the same since September. I do not have full confidence in the vehicle, but can't afford to keep playing guess what's wrong with Ford.

- Bronx, NY, USA

On February 2017 I brought a 2014 Ford Escape at about 59 K miles and now it has about 70K miles on it. I was totally clueless as to how unsafe this car was and all of the numerous complaints/issues that consumers are having with this car. On 09/22/2017, this car totally broke down. This car is a safety hazard as I almost got into an accident as the car without made a loud noise, and without any warning just stopped/shut down in traffic. None of the safety indicator alerts worked in this car so I was clueless that the card had any issues. I only owned this car for about 6 months at the time and it was clearly out of warranty. I had the car towed only to find out that it is the transmission, bad battery, ABS issues and possibly an alternator. I was also advised that it was an electrical issues and possible a recall that is why no warnings lights came on to let me know it was a problem. I reached out to Ford who basically said sorry we don't care have a nice day. This car is not safe and should be taken off of the market until Ford can get this in order. I really hope someone look into this matter before someone lose their life.

- San Diego, CA, USA

The contact owns a 2014 Ford Escape. While driving 60 mph, smoke appeared under the hood. The contact pulled over and the engine compartment burst into flames without warning. The fire department extinguished the fire. A police report was not filed. There were no injuries. The vehicle was towed to a local dealer (flammer Ford, 3335 commercial way, spring hill, fl 34606). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 55,000. The consumer stated the manufacturer offered 11,000 for the vehicle. The consumer declined. The consumer requested to be provided a vehicle of the same make, model, and year.

- Weeki Wachee, NY, USA

In 2016, I had the coolant system repaired/replaced due to a leak. This was prior to the recall. After recall notice was sent I attempted to have it addressed twice and told both times the parts were not available. On 10/26/17 I got a notice that my engine was about to overheat and found that the coolant tank was empty. I made an appointment for 10/30/2017. On 10/29/17 I filled the coolant tank before driving to church and after 15-20 miles received an engine fail notice, smoke coming out of the engine and car would not restart. Coolant tank was already empty. Car was towed to berglund Ford in bedford, Virginia. Today is 11/3/2017, no diagnosis made, no idea what the cause of engine failure is and we were told by the service department that they had no knowledge of the recall reporting this type of incident. Multiple attempts to contact Ford motor has been fruitless because the dealer is not communicating with them.

- Montvale, VA, USA

My engine light come on I went to the autozone to put in the machine I am having problem whit the turbo. And when I leave my car door open to clean my car my engine die completely it does this numero time. I am single mom I work very hard I pay my car note on time every month know is getting to the point that how I will fix my car I cant even afford it all I am thinking about the car note or fix the car, please Ford help.

- Vicksburg Ms, MS, USA

My daughter was driving the car on a 2 lane highway, going straight, at highway speed ( my daughter gotten about 3 miles from home ) and engine fault light came on, car sputtered, service now light came on and immediately smoke started to come into the car. She pulled over immediately and ran from car and called 911 the car caught on fire under hood. The fire was very large and totaled car. Time from engine fault light to fire was approximately 30 seconds to 45 seconds. That part is an estimate. Notified Ford Motor Corp and they gave me a claim number. Currently insurance company has the car but will probably make a claim to Ford. It was in a couple of weeks before because it had the same kind of sputter. They also worked on 4 recalls at this time. When talking to fmc, the lady stated that for some reason one recall is still open although it showed that the dealership had done it. She wasn't sure why they didn't close it.

- Skidmore, MO, USA

Please see attached pdf. It is the letter I sent to Ford Motor Company. My complaint focuses on the engine overheating and the constant loss of engine coolant.

- Nashville, IN, USA

Engine coolant sensor re-program recall. This was corrected October 10, 2017 at Ford dealership in bensenville, Illinois. Also four door latches were recall and replaced at same time.

- Wood Dale, IL, USA

Was driving on highway approximately 65 mph when the engine fault came on and lost power. Pulled to side of road and began to see smoke from engine. First thought was overheating or similar. Within minutes noticed flames from under hood near windshield. Got out of car and within less than 5 minutes car was fully engulfed in flames. This was an obvious engine issue and not a maintainance issue. This was a fleet vehicle properly maintained until I purchased it from that employer 1 year prior.

- Beaver Dam, WI, USA

Mar 27,2017 manufacturer recall number: 17S09 NHTSA recall number: 17S09 recall status: Recall incomplete, remedy not yet available this critical safety issue seems to be taking a long time time to find and implement a solution. I have to keep adding coolant at least once a week since 08/26/2015. No water in the oil during recommended oil changes. I would like to be driving a safe vehicle not one that could possibly kill me. Is this something that could be covered under the lemon law in the state of Texas? I would be happy to swap it for a different vehicle that didn't have this issue. If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA. This is why I am filing this complaint as I feel Ford should have a solution ready to implement. But I have as yet not been contacted.

- Hutto, TX, USA