First the wiring had to be replace, week later catalyic convertor, week later transmission, car is only 4 yrs old

- Detroit, MI, USA

My son was driving my 2014 Ford Escape on the street to I-25 when he thought he smelled smoke, then the engine failure flashed on the screen and the engine turned itself off. He was able to move the vehicle to a safe location then he popped the hood and saw flames so he shut the hood and called the fire department

- Fort Collins, CO, USA

I've been having issues with my car stalling out. It began on 11/10/17 when I started the car. I drove about 500 feet pulling up to a stop sign and the car stalled out but all electrical stayed on (I.e. radio). I turned the car back on and it drove fine for a while. The same thing happened again later on the same day. The following day it happened in the same way as I was pulling out of a parking lot. I turned it back on and it drove well for a while. Later that evening it happened again also pulling out of a parking lot. I did not drive the car again till the following morning. The car drove well for 2 days. Until today 11/15/17. It turned on in the morning. I got to my destination. Parked the car. Came back about a half hour later and I was pulling out of the parking lot only driving about 500 feet when the car stalled out again. I turned the car back on it drove to my next destination about 40 minutes away. It did not feel as if it was running as smoothly as usual. I'm afraid to drive my car as I live in a city and take highways everywhere. I would hate for my car to stall out in the middle of the highway and cause myself and others to get immensely hurt.

- Sacramento, CA, USA

I was driving on the highway 1 1/2 miles from my home when the engine cut out. I was able to drift to the side of the highway and come to a stop. I remained in the car and smelled burning. There was smoke coming from the engine compartment. After a few minutes the smoke stopped. There were no trouble/warning lights prior to the engine failure. I arranged to be towed to our regular mechanic. He informed me that he thought I should get the vehicle to a Ford dealership, as there had been a fire in the engine compartment and there was a high probability that it was related to a Ford recall 17S09. The vehicle was towed to a nearby Ford dealership and a diagnostic was performed. The service manager also suspected that it was part of the issue associated with the recall. He opened a Ford "hotline" case. A day or so later the service manager called and said that they determined that it was not part of the recall because the coolant system had passed their pressure test and there had not been a coolant leak. He also determined that there was a cracked head and cracked manifold, and that the vehicle had lost oil through the cracked head. When I inquired as to why the head would crack when the vehicle has regular oil changes (the most recent just 20 days prior) and the coolant system was full he didn't have an answer. At that time he said the engine would cost close to $5,000 to repair, but that he couldn't guarantee that it wouldn't have "other issues" related to the damages identified. Because of limited space here, I have attached a full description as a pdf.

- Camillus, NY, USA

I first failed a state inspection (9/14/17) due to a small evap leak. I first went to a local business to get that and at the same time, the vehicle would cut off as I was driving. The local business claimed to have fixed the evap leak (after waiting a week for the part (10/13/17), but had no idea about the vehicle stalling. I then took the vehicle to a Ford dealership (10/19/17), where it was first taken in for a week only to have the same repair done with Ford telling me the first repair used a faulty part. Driving home (10/24/17), the vehicle did not stall, but still showed driving issues. The vehicle then stalled while in park idle. I returned to the Ford dealer (10/27/17) and for another week, repairs were made or looked up by a help line indicating that even Ford wasn't sure of the problem. I got the vehicle back again another week later (11/6/17) and the next morning the check engine light has come back on. The vehicle has not stalled, but it has not run the same since September. I do not have full confidence in the vehicle, but can't afford to keep playing guess what's wrong with Ford.

- Bronx, NY, USA

On February 2017 I brought a 2014 Ford Escape at about 59 K miles and now it has about 70K miles on it. I was totally clueless as to how unsafe this car was and all of the numerous complaints/issues that consumers are having with this car. On 09/22/2017, this car totally broke down. This car is a safety hazard as I almost got into an accident as the car without made a loud noise, and without any warning just stopped/shut down in traffic. None of the safety indicator alerts worked in this car so I was clueless that the card had any issues. I only owned this car for about 6 months at the time and it was clearly out of warranty. I had the car towed only to find out that it is the transmission, bad battery, ABS issues and possibly an alternator. I was also advised that it was an electrical issues and possible a recall that is why no warnings lights came on to let me know it was a problem. I reached out to Ford who basically said sorry we don't care have a nice day. This car is not safe and should be taken off of the market until Ford can get this in order. I really hope someone look into this matter before someone lose their life.

- San Diego, CA, USA

The contact owns a 2014 Ford Escape. While driving 60 mph, smoke appeared under the hood. The contact pulled over and the engine compartment burst into flames without warning. The fire department extinguished the fire. A police report was not filed. There were no injuries. The vehicle was towed to a local dealer (flammer Ford, 3335 commercial way, spring hill, fl 34606). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 55,000. The consumer stated the manufacturer offered 11,000 for the vehicle. The consumer declined. The consumer requested to be provided a vehicle of the same make, model, and year.

- Weeki Wachee, NY, USA

In 2016, I had the coolant system repaired/replaced due to a leak. This was prior to the recall. After recall notice was sent I attempted to have it addressed twice and told both times the parts were not available. On 10/26/17 I got a notice that my engine was about to overheat and found that the coolant tank was empty. I made an appointment for 10/30/2017. On 10/29/17 I filled the coolant tank before driving to church and after 15-20 miles received an engine fail notice, smoke coming out of the engine and car would not restart. Coolant tank was already empty. Car was towed to berglund Ford in bedford, Virginia. Today is 11/3/2017, no diagnosis made, no idea what the cause of engine failure is and we were told by the service department that they had no knowledge of the recall reporting this type of incident. Multiple attempts to contact Ford motor has been fruitless because the dealer is not communicating with them.

- Montvale, VA, USA

My engine light come on I went to the autozone to put in the machine I am having problem whit the turbo. And when I leave my car door open to clean my car my engine die completely it does this numero time. I am single mom I work very hard I pay my car note on time every month know is getting to the point that how I will fix my car I cant even afford it all I am thinking about the car note or fix the car, please Ford help.

- Vicksburg Ms, MS, USA

My daughter was driving the car on a 2 lane highway, going straight, at highway speed ( my daughter gotten about 3 miles from home ) and engine fault light came on, car sputtered, service now light came on and immediately smoke started to come into the car. She pulled over immediately and ran from car and called 911 the car caught on fire under hood. The fire was very large and totaled car. Time from engine fault light to fire was approximately 30 seconds to 45 seconds. That part is an estimate. Notified Ford Motor Corp and they gave me a claim number. Currently insurance company has the car but will probably make a claim to Ford. It was in a couple of weeks before because it had the same kind of sputter. They also worked on 4 recalls at this time. When talking to fmc, the lady stated that for some reason one recall is still open although it showed that the dealership had done it. She wasn't sure why they didn't close it.

- Skidmore, MO, USA

Please see attached pdf. It is the letter I sent to Ford Motor Company. My complaint focuses on the engine overheating and the constant loss of engine coolant.

- Nashville, IN, USA

Engine coolant sensor re-program recall. This was corrected October 10, 2017 at Ford dealership in bensenville, Illinois. Also four door latches were recall and replaced at same time.

- Wood Dale, IL, USA

Was driving on highway approximately 65 mph when the engine fault came on and lost power. Pulled to side of road and began to see smoke from engine. First thought was overheating or similar. Within minutes noticed flames from under hood near windshield. Got out of car and within less than 5 minutes car was fully engulfed in flames. This was an obvious engine issue and not a maintainance issue. This was a fleet vehicle properly maintained until I purchased it from that employer 1 year prior.

- Beaver Dam, WI, USA

Mar 27,2017 manufacturer recall number: 17S09 NHTSA recall number: 17S09 recall status: Recall incomplete, remedy not yet available this critical safety issue seems to be taking a long time time to find and implement a solution. I have to keep adding coolant at least once a week since 08/26/2015. No water in the oil during recommended oil changes. I would like to be driving a safe vehicle not one that could possibly kill me. Is this something that could be covered under the lemon law in the state of Texas? I would be happy to swap it for a different vehicle that didn't have this issue. If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA. This is why I am filing this complaint as I feel Ford should have a solution ready to implement. But I have as yet not been contacted.

- Hutto, TX, USA

Driving my 2014 Escape to work I was on a 35 mph street, an alert warning came on telling me the engine was hot and to safely stop vehicle. My temperature gauge needle was at the hot. I pulled over and it slowly went back down enough where I got to my destination a mile away. When checked, my coolant overflow was completely empty. I had someone take me to purchase the correct coolant and replaced it before starting the vehicle. When I returned home and checked the level, the coolant was again low. The engine was extremely hot to the touch, including the handle to latch open the hood. I remembered a recall on my vehicle, 17S09/ NHTSA recall 17V-209, and was waiting for the second recall letter when the parts were going to be available for repairs. It stated if the vehicle leaked coolant or became hot, it could cause possible oil leak and crack in the cylinder head, and even fire! I called bruce titus Ford in port orchard Washington and the service guy told me not to drive it and it was towed to the service department. They did tests and found that that alert message of vehicle getting hot, etc showed but they did a pressure test and so on and could not see where the coolant was going. They told me there were still no parts available for the, (enhancement to the coolant problem), not the fix! apparently the recall says the enhancement part is a sensor which tells me the coolant is getting low. So without it being fixed, I was told to come get the vehicle and keep refilling as needed! I was told they could replace the coolant overflow bottle but it was not only on back order, but would cost me $400! coolant is leaking at work and in driveways and a hazard to mine and others pets! I've spent $40 on coolant so far and cant keep doing this! I should not have to. Only 52,000 miles, my only transportation, and I'm still paying out $458 payments and insurance!

- Belfair, WA, USA

10/7/17 approx 6:30 pm while entering on ramp onto frway at approx 35 mph, driving dist of less than 1/2 to 3/4 mile from last parked stop, indicator dash memo of "engine temp high pull over safely", no indication on engine temperature gauge as it registered below mid mark. Pullled over on frway into closed lanes, turned off engine. Turned on again to advance 10 ft out of way of onramp vehicles, temp gauge indicated "H", turned off engine. Called for tow, tech could not start eng, battery dead. Towed home (less than 2-4 miles), engine off with ticking sound that could be heard across grill. Today, 10/8/17 this am checked coolant and empty. No indication of eng running "hot" or no fluid low indicator light/warning. There was never any warning lights, etc time driving from 9/27/17 thru 10/7/17.. 9/27/17 I had routine oil change, fluids checks w/receipt of dealer performing all work and checks prior to a trip of approx 346 mi ea way, traveled approx 20 additional mi from 10/3/17-10/7/17 and there was no indication overhting of engine and I had to expect coolant was full, not low as it was serviced approx 9 days prior. 9/27/17 I also specifically asked service rep and tech if fluids were checked both stated yes, okay, also indicated on service receipt.they perform a complete check of fluids, hoses, etc. To know if Ford Escapes, 2014 or others, have had complaints regarding overheating w/O warnings and/or if there is a possibility of this Ford engine having a record of these problems and complaints w/dealer who does all routine maint on my vehicle and any complaints R/T bell Ford, phx serdept regarding same issue" read fordescape.org there has been a recall for engines catch fire due to overhting/coolant, #17S09 is it valid" I will be arranging towing from my home to dealership my vehicle&performed last maint&oil change on 9 /27/17: Bell Ford, phxaz 85023

- Phoenix, AZ, USA

The contact owns a 2014 Ford Escape. While driving unknown speeds, the vehicle overheated and stalled without warning. The vehicle was taken to bommarito Ford (675 dunn rd, hazelwood, mo 63042) where it was diagnosed that the pressure test passed and the vehicle was functioning properly. The vehicle was not repaired. The manufacturer opened case number: 13094886, but did not offer any further assistance. The VIN was unknown. The failure mileage was 138,000. Consumer thinks the sensor for coolant system went out gwing false readings so the coolant fan did not come on. Updated 7/25/18

- Florissant, MO, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tasca Ford (1300 Pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 consumer stated she was advised parts not available until end of year 2017 updated 7/24/18

- Hope Valley, RI, USA

Recall 17S09 for engine cylinder head, potentially leading to cracks and resulting in oil leaks. Dealership cypress coast Ford in seaside ca continues to claim they do not have the parts to resolve the recall. I consider this to be a huge safety hazard and since I drive my car everyday I am at risk because the dealership hasn't resolved the recall/ defect.

- Marina, CA, USA

I am aware of a recall for my car which can result in an engine fire due to a cracked head. When I check for a resolution all I see is that Ford has a plan to correct.. but there has been no action taken to implement the repair.. when do they have to start acting on the recall?

- Blue Ridge, GA, USA