10.0

really awful
Crashes / Fires:
1 / 68
Injuries / Deaths:
2 / 0
Average Mileage:
52,697 miles

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« Read the previous 20 complaints

problem #85

Sep 042017

Escape

  • 106,000 miles
Vehicle commonly overheats, loss of coolant. Overheating occurs when traveling uphill at greater than 40 mph with air conditioning on, or in any gear when engine speed is held above 3500 RPM and air conditioning is on. Coolant loss occurs at about 20 oz per 1000 miles driven

- West Jordan, UT, USA

problem #84

Mar 272017

Escape

  • miles
The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called spangler motors (located at 5620 pa-405, milton, pa 17847 (570) 742-8725) and was informed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Milton, PA, USA

problem #83

Aug 292017

Escape

  • 108,235 miles
Vehicle has stalled while in motion on numerous occasions, this has been happening for over a year. If the engine is turned off and then turned back on, it will sometimes run just fine, other times it will drive for 5-10 minutes and then do the same thing. If it sits for a period of time, it will then drive fine. The check engine light will or will not come on when it does this. I have had it in several times to have this checked and it is currently in the shop having the throttle body replaced to the tune of almost $900. All of these incidences happened while driving on a city street. Prior to the car acting up, the car had been in park idling for about 5 minutes. The date listed below is the most recent date this occurred.

- Fargo, ND, USA

problem #82

Aug 252017

Escape

  • 60,000 miles
I was driving on a highway when an alert appeared on my dashboard: "engine error 1"--- and, I noticed my battery light was on. Immediately, the vehicle slowed, but I was able to eek to an exit and stop on the side of the frontage road. I turned off the vehicle. As I called for a tow truck, I noticed smoke slowly wafting from beneath the hood, near the windshield...and then I spotted an orange flame. I quickly exited the vehicle and called 911. After the firemen stopped the fire, I saw the front of the vehicle, on the driver's side, had melted away.

- Mckinney, TX, USA

problem #81

Aug 142017

Escape

  • 39,000 miles
I bought the vehicle brand new in July 2013. It was one of the first 2014 Escape models made. After a year of owning it (2014), I turned the vehicle on one morning and I received an error message stating "engine fault - service now". I proceeded to turn the car off, then back on, and the message was gone. When I took it in to the dealer for an oil change, I mentioned what happened and they said they couldn't do anything unless the message was still on there. Over the next couple of years (2015-2016), I would get the message randomly, but it would go away after I restarted the vehicle. The driving seemed to be the same, so it didn't cause too much concern. In the last few months (2017), I have noticed the message returning "engine fault - service now." When I took the car in for a recall, I mentioned the error again and they were able to determine what it was - they needed to replace the wire splice. What concerns me is that other Ford Escapes have been recalled with this problem, and I've been driving around with a safety issue since I purchased it in 2013.

- Plainfield, IN, USA

problem #80

Aug 162017

Escape

  • miles
Ford Motor Company announced a recall regarding leaking coolant, resultant cracked cylinder heads, and resultant underhood/vehicle fires, on March 27, 2017. The manufacturer's and NHTSA's recall number is 17S09. This is a critical safety issue, as vehicle fire's are likely to result in injury and or death. As of August 16, 2017, Ford has not made available any remedy whatsoever for this issue; Ford has failed to timely correct the problem. Moreover, Ford's proposed remedy, which again is not available 5 months after its identifying the issue, is a coolant level sensor, which does not address at all the underlying issue of leaking coolant, and thus does nothing to prevent the resultant vehicle/underhood fires.

- Sherman Oaks, CA, USA

problem #79

Jul 292017

Escape

  • 112,000 miles
The contact owns a 2014 Ford Escape. While driving various speeds, the engine overheated. The contact stopped the vehicle and added coolant and oil. The contact also noticed smoke coming from the tailpipe of the vehicle. Autonation Ford torrance in torrance, California was made aware of the failure and stated that they would inspect the vehicle for the source of the failure. The manufacturer was not made aware of the issue. The contact received NHTSA campaign number: 17S09000 (engine). The failure mileage was approximately 112,000.

- Redondo Beach, CA, USA

problem #78

Aug 012017

Escape

  • 50,100 miles
The contact owns a 2014 Ford Escape. After starting the vehicle, a high temperature warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the coolant in the vehicle was leaking. The independent mechanic added coolant and the light turned off. While driving home, the contact noticed low coolant level in the vehicle. The contact spoke with premier Ford (2120 us-45, columbus, ms 39705) who stated that the VIN was not included in NHTSA campaign number: 17V209000 (engine and engine cooling), and the contact would need to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included; however, they would make a note of the incident and inform NHTSA. The approximate failure mileage was 50,100.

- Columbus, MO, USA

problem #77

Feb 062017

Escape

  • 45,000 miles
My 2014 Ford Escape has a coolant leak. It has overheated at least 3 time without warning while driving on the highway. As a result my vehicle has sustained engine damage. There is a recall associated with the coolant system. I think Ford should replace/ repair the engine at no charge. They don't agree.

- Gambrills, MD, USA

problem #76

Jul 192017

Escape

  • 43,000 miles
Vehicle suddenly hesitates and stalls while driving it creating a serious safety issue.

- Negaunee, MI, USA

problem #75

Jul 182017

Escape

  • 70,000 miles
My Ford Escape has been having overheating issues for months. When taken to the dealer they claimed to have fixed it only to have made it worse as the car completely shuts down due to overheating. There is a recall regarding this exact issue and their repair is a sensor to warn of low coolant. That's ridiculous!!! the problem lies with the coolant leaking. Where is the actual fix for that"?" a warning light doesn't fix the manufacturing issue of leaking coolant. A 3 year old car shouldn't have leaking problems!!! while in motion, the overheating sensors turn on and the car shuts off making for a very dangerous situation. Ford pretended they had no idea about an overheating issue and charged me $800 to fix it and yet, it actually fixed nothing!!! still overheating, and I'm still out $800 and no resolution in sight.

- Lake Villa, IL, USA

problem #74

Jul 192017

Escape

  • miles
The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (frontier Ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the vehicle was also included in a manufacturer campaign for the "sync with my Ford, my Lincoln" touch campaign, which covered accessory protocol interface module apim. The contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. VIN tool confirms parts not available.

- Oak Harbor, WA, USA

problem #73

Jun 012017

Escape

  • 34,243 miles
The contact owns a 2014 Ford Escape. When the contact started the vehicle, the engine fault indicator illuminated. The contact turned off and restarted the engine and the vehicle returned to normal. The vehicle was taken to the dealer (tasca automotive group located at 1300 Pontiac ave, cranston, ri 02920; (800) 788-2114) where it was diagnosed that the boost and mat sensor needed to be replaced. In addition, the engine splices also needed to be serviced. The vehicle was repaired. A month later, on July 6, 2017 while driving 25 mph, the engine fault indicator illuminated. The contact turned off and restarted the engine and the vehicle returned to normal. The vehicle was taken to the dealer again where it was diagnosed that the engine splices needed to be serviced. The vehicle was repaired. The manufacturer was contacted at 800-241-3673 and stated that the contact needed to call NHTSA. The approximate failure mileage was 34,243.

- North Providence, RI, USA

problem #72

Jul 242017

Escape

  • 25,000 miles
The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17S090000 (engine and engine cooling); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle overheated on different occasions. The contact took the vehicle to the lithia Ford dealer where it was diagnosed that the coolant tank and the sensor needed to be replaced. The coolant tank was replaced; however, the recall repair was not completed. The manufacturer informed the contact that the remedy would not be available and they were not able to provide loaner vehicles due to NHTSA not authorizing them to do so. The approximate failure mileage was 25,000. VIN tool confirms parts not available.

- Fresno, CA, USA

problem #71

Apr 062017

Escape

  • 60,000 miles
The contact owns a 2014 Ford Escape. While driving various speeds or attempting to accelerate, the vehicle jerked without warning and felt like it would stall. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling); however, the remedy part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The approximate failure mileage was 60,000. VIN tools confirms parts not available.

- Avondale, AZ, USA

problem #70

Jul 112017

Escape

  • 66,000 miles
On each cold start, in park, heavy puff of blue smoke emits from exhaust. Vehicle has 66,000 miles on it and has been regularly and professionally maintained. Dealer service adviser states internal oil leak onto engine head, likely requiring engine replacement. I would like NHTSA to investigate to expand models within current campaign number 17V209000 and/or research additional issue with leaks in certain Ford engines. I have not received notice from Ford Motor Company that my vehicle was included in campaign number 17V209000, and a VIN search on the NHTSA site confirmed that the vehicle was not subject to such recall; however, I believe it is likely that my vehicle is in the same danger as those listed in the above-referenced NHTSA recall either for the reasons stated in the recall or additional reasons. Thank you.

- Gallatin, TN, USA

problem #69

Mar 172016

Escape

  • miles
I have an id# 10971972 that I got when I called NHTSA back in April, also filled out a form & returned to Washington office in June that was mailed to me back in may - too much to explain here, I will attach a word doc with detailed issue info

- Hudson, NH, USA

problem #68

Jun 272017

Escape

  • 38,000 miles
While my daughter was driving the car less than 10 minutes from home after just starting up for the morning in June 27, 2017 under hood started to smoke, caught on fire, an explosion sound and car burned up. Car had to be put out by fire department. Total loss per insurance company. This car has a engine fire recall and I was told recall work was done prior to sale of the car to me by Ford dealer in May 2017. However I now find out that the actual recall part is still not available from Ford and that only an inspection was done prior to sale. Not an actual repair. The recall had to do with engine fires ! maybe all these cars need to be of the road.

- Blacksburg, VA, USA

problem #67

Jul 032017

Escape

  • 41,000 miles
While pulling out into traffic on July 3, 2017, moving at 30 mph, the engine suddenly lost all power and the transmission downshifted causing the car to quickly decelerate nearly causing a rear end collision. The engine warning light indicated an engine fault requiring immediate service. The engine continued running but with hardly any acceleration then loss of power and bucking. I pulled to shoulder and was able to limp home about a mile with engine running erratically all the way. Called aaa and had vehicle towed to hammonasset Ford in madison ct for service on July 4 2017. Awaiting response from them at this time.

- Clinton, CT, USA

problem #66

Jun 282017

Escape 4-cyl

  • 65,000 miles
The contact owned a 2014 Ford Escape. While driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available.

- Waterford, WI, USA

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