In 2016, I had the coolant system repaired/replaced due to a leak. This was prior to the recall. After recall notice was sent I attempted to have it addressed twice and told both times the parts were not available. On 10/26/17 I got a notice that my engine was about to overheat and found that the coolant tank was empty. I made an appointment for 10/30/2017. On 10/29/17 I filled the coolant tank before driving to church and after 15-20 miles received an engine fail notice, smoke coming out of the engine and car would not restart. Coolant tank was already empty. Car was towed to berglund Ford in bedford, Virginia. Today is 11/3/2017, no diagnosis made, no idea what the cause of engine failure is and we were told by the service department that they had no knowledge of the recall reporting this type of incident. Multiple attempts to contact Ford motor has been fruitless because the dealer is not communicating with them.

- Montvale, VA, USA

My engine light come on I went to the autozone to put in the machine I am having problem whit the turbo. And when I leave my car door open to clean my car my engine die completely it does this numero time. I am single mom I work very hard I pay my car note on time every month know is getting to the point that how I will fix my car I cant even afford it all I am thinking about the car note or fix the car, please Ford help.

- Vicksburg Ms, MS, USA

My daughter was driving the car on a 2 lane highway, going straight, at highway speed ( my daughter gotten about 3 miles from home ) and engine fault light came on, car sputtered, service now light came on and immediately smoke started to come into the car. She pulled over immediately and ran from car and called 911 the car caught on fire under hood. The fire was very large and totaled car. Time from engine fault light to fire was approximately 30 seconds to 45 seconds. That part is an estimate. Notified Ford Motor Corp and they gave me a claim number. Currently insurance company has the car but will probably make a claim to Ford. It was in a couple of weeks before because it had the same kind of sputter. They also worked on 4 recalls at this time. When talking to fmc, the lady stated that for some reason one recall is still open although it showed that the dealership had done it. She wasn't sure why they didn't close it.

- Skidmore, MO, USA

Please see attached pdf. It is the letter I sent to Ford Motor Company. My complaint focuses on the engine overheating and the constant loss of engine coolant.

- Nashville, IN, USA

Engine coolant sensor re-program recall. This was corrected October 10, 2017 at Ford dealership in bensenville, Illinois. Also four door latches were recall and replaced at same time.

- Wood Dale, IL, USA

Was driving on highway approximately 65 mph when the engine fault came on and lost power. Pulled to side of road and began to see smoke from engine. First thought was overheating or similar. Within minutes noticed flames from under hood near windshield. Got out of car and within less than 5 minutes car was fully engulfed in flames. This was an obvious engine issue and not a maintainance issue. This was a fleet vehicle properly maintained until I purchased it from that employer 1 year prior.

- Beaver Dam, WI, USA

Mar 27,2017 manufacturer recall number: 17S09 NHTSA recall number: 17S09 recall status: Recall incomplete, remedy not yet available this critical safety issue seems to be taking a long time time to find and implement a solution. I have to keep adding coolant at least once a week since 08/26/2015. No water in the oil during recommended oil changes. I would like to be driving a safe vehicle not one that could possibly kill me. Is this something that could be covered under the lemon law in the state of Texas? I would be happy to swap it for a different vehicle that didn't have this issue. If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA. This is why I am filing this complaint as I feel Ford should have a solution ready to implement. But I have as yet not been contacted.

- Hutto, TX, USA

Driving my 2014 Escape to work I was on a 35 mph street, an alert warning came on telling me the engine was hot and to safely stop vehicle. My temperature gauge needle was at the hot. I pulled over and it slowly went back down enough where I got to my destination a mile away. When checked, my coolant overflow was completely empty. I had someone take me to purchase the correct coolant and replaced it before starting the vehicle. When I returned home and checked the level, the coolant was again low. The engine was extremely hot to the touch, including the handle to latch open the hood. I remembered a recall on my vehicle, 17S09/ NHTSA recall 17V-209, and was waiting for the second recall letter when the parts were going to be available for repairs. It stated if the vehicle leaked coolant or became hot, it could cause possible oil leak and crack in the cylinder head, and even fire! I called bruce titus Ford in port orchard Washington and the service guy told me not to drive it and it was towed to the service department. They did tests and found that that alert message of vehicle getting hot, etc showed but they did a pressure test and so on and could not see where the coolant was going. They told me there were still no parts available for the, (enhancement to the coolant problem), not the fix! apparently the recall says the enhancement part is a sensor which tells me the coolant is getting low. So without it being fixed, I was told to come get the vehicle and keep refilling as needed! I was told they could replace the coolant overflow bottle but it was not only on back order, but would cost me $400! coolant is leaking at work and in driveways and a hazard to mine and others pets! I've spent $40 on coolant so far and cant keep doing this! I should not have to. Only 52,000 miles, my only transportation, and I'm still paying out $458 payments and insurance!

- Belfair, WA, USA

10/7/17 approx 6:30 pm while entering on ramp onto frway at approx 35 mph, driving dist of less than 1/2 to 3/4 mile from last parked stop, indicator dash memo of "engine temp high pull over safely", no indication on engine temperature gauge as it registered below mid mark. Pullled over on frway into closed lanes, turned off engine. Turned on again to advance 10 ft out of way of onramp vehicles, temp gauge indicated "H", turned off engine. Called for tow, tech could not start eng, battery dead. Towed home (less than 2-4 miles), engine off with ticking sound that could be heard across grill. Today, 10/8/17 this am checked coolant and empty. No indication of eng running "hot" or no fluid low indicator light/warning. There was never any warning lights, etc time driving from 9/27/17 thru 10/7/17.. 9/27/17 I had routine oil change, fluids checks w/receipt of dealer performing all work and checks prior to a trip of approx 346 mi ea way, traveled approx 20 additional mi from 10/3/17-10/7/17 and there was no indication overhting of engine and I had to expect coolant was full, not low as it was serviced approx 9 days prior. 9/27/17 I also specifically asked service rep and tech if fluids were checked both stated yes, okay, also indicated on service receipt.they perform a complete check of fluids, hoses, etc. To know if Ford Escapes, 2014 or others, have had complaints regarding overheating w/O warnings and/or if there is a possibility of this Ford engine having a record of these problems and complaints w/dealer who does all routine maint on my vehicle and any complaints R/T bell Ford, phx serdept regarding same issue" read fordescape.org there has been a recall for engines catch fire due to overhting/coolant, #17S09 is it valid" I will be arranging towing from my home to dealership my vehicle&performed last maint&oil change on 9 /27/17: Bell Ford, phxaz 85023

- Phoenix, AZ, USA

The contact owns a 2014 Ford Escape. While driving unknown speeds, the vehicle overheated and stalled without warning. The vehicle was taken to bommarito Ford (675 dunn rd, hazelwood, mo 63042) where it was diagnosed that the pressure test passed and the vehicle was functioning properly. The vehicle was not repaired. The manufacturer opened case number: 13094886, but did not offer any further assistance. The VIN was unknown. The failure mileage was 138,000. Consumer thinks the sensor for coolant system went out gwing false readings so the coolant fan did not come on. Updated 7/25/18

- Florissant, MO, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tasca Ford (1300 Pontiac ave, cranston, ri 02920, phone number: (401) 681-1300), but was not repaired due to lack of parts. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 12/13/2017 consumer stated she was advised parts not available until end of year 2017 updated 7/24/18

- Hope Valley, RI, USA

Recall 17S09 for engine cylinder head, potentially leading to cracks and resulting in oil leaks. Dealership cypress coast Ford in seaside ca continues to claim they do not have the parts to resolve the recall. I consider this to be a huge safety hazard and since I drive my car everyday I am at risk because the dealership hasn't resolved the recall/ defect.

- Marina, CA, USA

I am aware of a recall for my car which can result in an engine fire due to a cracked head. When I check for a resolution all I see is that Ford has a plan to correct.. but there has been no action taken to implement the repair.. when do they have to start acting on the recall?

- Blue Ridge, GA, USA

Vehicle commonly overheats, loss of coolant. Overheating occurs when traveling uphill at greater than 40 mph with air conditioning on, or in any gear when engine speed is held above 3500 RPM and air conditioning is on. Coolant loss occurs at about 20 oz per 1000 miles driven

- West Jordan, UT, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called spangler motors (located at 5620 pa-405, milton, pa 17847 (570) 742-8725) and was informed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Milton, PA, USA

Vehicle has stalled while in motion on numerous occasions, this has been happening for over a year. If the engine is turned off and then turned back on, it will sometimes run just fine, other times it will drive for 5-10 minutes and then do the same thing. If it sits for a period of time, it will then drive fine. The check engine light will or will not come on when it does this. I have had it in several times to have this checked and it is currently in the shop having the throttle body replaced to the tune of almost $900. All of these incidences happened while driving on a city street. Prior to the car acting up, the car had been in park idling for about 5 minutes. The date listed below is the most recent date this occurred.

- Fargo, ND, USA

I was driving on a highway when an alert appeared on my dashboard: "engine error 1"--- and, I noticed my battery light was on. Immediately, the vehicle slowed, but I was able to eek to an exit and stop on the side of the frontage road. I turned off the vehicle. As I called for a tow truck, I noticed smoke slowly wafting from beneath the hood, near the windshield...and then I spotted an orange flame. I quickly exited the vehicle and called 911. After the firemen stopped the fire, I saw the front of the vehicle, on the driver's side, had melted away.

- Mckinney, TX, USA

I bought the vehicle brand new in July 2013. It was one of the first 2014 Escape models made. After a year of owning it (2014), I turned the vehicle on one morning and I received an error message stating "engine fault - service now". I proceeded to turn the car off, then back on, and the message was gone. When I took it in to the dealer for an oil change, I mentioned what happened and they said they couldn't do anything unless the message was still on there. Over the next couple of years (2015-2016), I would get the message randomly, but it would go away after I restarted the vehicle. The driving seemed to be the same, so it didn't cause too much concern. In the last few months (2017), I have noticed the message returning "engine fault - service now." When I took the car in for a recall, I mentioned the error again and they were able to determine what it was - they needed to replace the wire splice. What concerns me is that other Ford Escapes have been recalled with this problem, and I've been driving around with a safety issue since I purchased it in 2013.

- Plainfield, IN, USA

Ford Motor Company announced a recall regarding leaking coolant, resultant cracked cylinder heads, and resultant underhood/vehicle fires, on March 27, 2017. The manufacturer's and NHTSA's recall number is 17S09. This is a critical safety issue, as vehicle fire's are likely to result in injury and or death. As of August 16, 2017, Ford has not made available any remedy whatsoever for this issue; Ford has failed to timely correct the problem. Moreover, Ford's proposed remedy, which again is not available 5 months after its identifying the issue, is a coolant level sensor, which does not address at all the underlying issue of leaking coolant, and thus does nothing to prevent the resultant vehicle/underhood fires.

- Sherman Oaks, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the engine overheated. The contact stopped the vehicle and added coolant and oil. The contact also noticed smoke coming from the tailpipe of the vehicle. Autonation Ford torrance in torrance, California was made aware of the failure and stated that they would inspect the vehicle for the source of the failure. The manufacturer was not made aware of the issue. The contact received NHTSA campaign number: 17S09000 (engine). The failure mileage was approximately 112,000.

- Redondo Beach, CA, USA