The contact owns a 2014 Ford Escape. While driving various speeds or attempting to accelerate, the vehicle jerked without warning and felt like it would stall. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 17V209000 (engine and engine cooling); however, the remedy part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The approximate failure mileage was 60,000. VIN tools confirms parts not available.

- Avondale, AZ, USA

On each cold start, in park, heavy puff of blue smoke emits from exhaust. Vehicle has 66,000 miles on it and has been regularly and professionally maintained. Dealer service adviser states internal oil leak onto engine head, likely requiring engine replacement. I would like NHTSA to investigate to expand models within current campaign number 17V209000 and/or research additional issue with leaks in certain Ford engines. I have not received notice from Ford Motor Company that my vehicle was included in campaign number 17V209000, and a VIN search on the NHTSA site confirmed that the vehicle was not subject to such recall; however, I believe it is likely that my vehicle is in the same danger as those listed in the above-referenced NHTSA recall either for the reasons stated in the recall or additional reasons. Thank you.

- Gallatin, TN, USA

I have an id# 10971972 that I got when I called NHTSA back in April, also filled out a form & returned to Washington office in June that was mailed to me back in may - too much to explain here, I will attach a word doc with detailed issue info

- Hudson, NH, USA

While my daughter was driving the car less than 10 minutes from home after just starting up for the morning in June 27, 2017 under hood started to smoke, caught on fire, an explosion sound and car burned up. Car had to be put out by fire department. Total loss per insurance company. This car has a engine fire recall and I was told recall work was done prior to sale of the car to me by Ford dealer in May 2017. However I now find out that the actual recall part is still not available from Ford and that only an inspection was done prior to sale. Not an actual repair. The recall had to do with engine fires ! maybe all these cars need to be of the road.

- Blacksburg, VA, USA

While pulling out into traffic on July 3, 2017, moving at 30 mph, the engine suddenly lost all power and the transmission downshifted causing the car to quickly decelerate nearly causing a rear end collision. The engine warning light indicated an engine fault requiring immediate service. The engine continued running but with hardly any acceleration then loss of power and bucking. I pulled to shoulder and was able to limp home about a mile with engine running erratically all the way. Called aaa and had vehicle towed to hammonasset Ford in madison ct for service on July 4 2017. Awaiting response from them at this time.

- Clinton, CT, USA

The contact owned a 2014 Ford Escape. While driving approximately 55 mph, flames erupted underneath the vehicle and under the hood. The vehicle was coasted to the side of the road. The driver noticed flames coming from under the hood and from the engine compartment. The front of the vehicle burst into flames. The fire department extinguished the fire. A police report was filed. The vehicle was destroyed and towed to waterford towing lot. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer and the dealer were not made aware of the failure. The approximate failure mileage was 65,000. The VIN was not available.

- Waterford, WI, USA

"takata recall"......I stopped by 7-11 atm to get some money and other items...upon returning to my vehicle I noticed it would not start. The dashboard said it was in reverse even though it was in park mode. I spend approximately 3.5 hours on the phone with the Ford Motor Company trying to get some real help. After no success, I went thru three different customer service reps who were not knowledgeable on how to handle a vehicle that was disabled, stuck in reverse and would not start. I ended up calling aaa and had it towed to my own mechanic because I called three Ford dealership stated that it would be at least 2-3 weeks before someone could check out my vehicle. In addition, they were not cooperative in helping me get a rental car either and stated they would not cover the cost of renting a car. My own mechanic who has serviced all my vehicles and there has never been an issue... advised me that the brake cable or something to that effect was broken. I just don't understand how that is possible since I just purchased the vehicle 10/2016. This is the second time in 9 months I've had issues with Ford and their faulty products. April 2017 Ford motors settled with me over my 2013 Ford Focus which was in an out of the shop since March 2015. I've had to go thru numerous agencies to get any real help. I've spoken with my mechanic today and was given an approx estimate of $700 to repair and my car won't be available until next week. In addition, it's costing $170 to rent a car to get back and forth to school and work until Monday. I am looking for Ford to reimburse me for my expenses and cost to repair my vehicle. Or the other alternative is to buy back the vehicle. I will never purchase another vehicle from Ford again.

- San Leandro, CA, USA

The contact's husband owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 17V209000 (engine and engine cooling). The part for the remedy was unavailable. While the contact's husband was at a stop, the contact noticed that coolant leaked onto the ground. Upon inspection, the contact noticed that radiator fluid was leaking and the reservoir coolant cap was cracked. The vehicle was not taken to a dealer or diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000. Updated 08/24/17

- Schellsburg, PA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/ locks/linkages) and 17V209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17

- Cogan Station, PA, USA

February 2017, vehicle in motion, 50 mph & suddenly alarm/engine light & temp gauge went crazy, vehicle stalls out from overheating in left lane of 2 ln hwy. Able to cruise to shoulder. Knew it was an issue w/ radiator or coolant from the smell & warning on dash. In close proximity of store where friend works so waited 45 min to cool& vehicle did start. Able to nurse it over to the parking lot that was 5min away, eng light stayed on. Time of incident was 8:00 pm viewing engine under better light, coolant was critically low.purchased coolant from store where refilled reservoir, waited until he was off work, 9:20 pm, so can follow me home in case I need more assistance. Arrive at my home without incident, engine light on. In following days, I monitor coolant for 2 weeks& figure its an isolated incident. Engine lt remains on for 7 days. After 3wks, need to top off coolant as it drops under fill line. I purchased this vehicle @19kmi & time of incident had 35K miles. Feeling it is a bit unusual to have these issues at such low mileage but im no expert, figured something that needs to be monitored reg as the temp gauge reads normal/no engine/warning light has been on since. I received in April-safety recall17S09/17V-209. I read that repair not available until late 2017& I will be notified by Ford when to sched.service appt for cooling sys.upgrade. Have not rcvd any further notice & have had to top off the coolant once again.letter states to "maintain proper coolant level to reduce risk of overheating that can lead to a fire" am I reducing risk only" not eliminating this risk" idid some research, leading me to this complaint. I'm financing this vehicle for $380/mth & very unhappy with this situation & am not sure of my options if there is no resolution yet. I do not want to break down in traffic again if there is a risk of repeating the initial incident, or worse.

- Lebanon, NJ, USA

My car is having same exact issues as reported in recall #14S17 yet my VIN is not included. My vehicle is currently still in garage, going on 2 weeks now, and they just told me 6 our of 7 parts are covered under my warranty yet 1 part, the wiring assembly ec sensor is not and will be $800 to fix. My vehicle literally would stall while driving and had severe hesitation after I turned it off and back on. How can my vehicle in the same year be experiencing same issues as the recall but not be included in the recall because of my VIN # and now I'm responsible for the $800? we were headed to little Washington, pa and the whole ride up was a hesitation every once in a while while driving down the road. Then at one point the car just stalled while driving. Turned off and back on and at a red light intersection, hit the gas to go and would not move. Turned off and back on and took awhile for the car to go but thankfully we made it home and immediately called Ford and made appt at closest dealer to take it to. 2 weeks later and it is still there. The just called 3 days ago to tell be about the parts and not covered. I then called Ford back and left my cell phone # to contact me back since I was in the office this week and they called and left a message on home phone explaining that part was not covered under warranty. I am not pleased at all with the dealer first off that took so long and lack of communication or Ford for just saying oh well suck it up and pay it. I searched internet and saw this recall that matched my car's experiences to a "T".

- Wellsburg, WV, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle experienced a coolant leak. The contact received notification of NHTSA campaign number: 17V209000(engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy until October. The manufacturer was not made aware of the issue and was not able to confirm when the parts would be available. The failure mileage was approximately 30,600. VIN tool confirms parts not available.

- Spring Hill, FL, USA

"takata recall" even though I no longer have the car, had them repossessed it. I made very clear when buying I wanted a car I would have no problems with. I hah just filled my tank with gas on my way to see my pain med doctor 80 miles away fuel system quit, at station, this is an in closed system not supposed to go out because my car was still in shop I missed another appointment with this dr. Which resulted in me being put into withdrawals from medication, had I driven there any system had gone out I would have lost control on highway 287 towards wichita falls tx which is extremely heavy traffic. Two times my life was placed in danger because of a recall I was not informed of. Now Ford what's me to pay for what they didn't get from auction I'm not paying for a car that nearly got me killed twice and I don't think they should put this against my credit. I'm considering suing as they cost me my doctor, through me into withdrawals which at the time was life threatening because of health, and possibly losing control on highway at 70 miles which could have cost me my life, now there is another recall about engine fires. Stationary failure with far reaching consequences.

- Quanah, TX, USA

Roughly four weeks ago, I received an alert that my car was overheating when I was parked. I took my car in to Ford and they told me that I need a new reserve bottle and charged me nearly $300. At this point, they inspected my coolant system and topped off my coolant which was low. Two weeks later, I was getting on the freeway and I received a severe warning for over heating. My car started shaking and an alarm was going off. I pulled off the freeway to observe that my coolant bottle was completely empty. I had my car in the shop for nearly a week before they discovered now that I need a new coolant bypass valve. I believe that Ford needs to expand their recall (17S09) to include the actual issue of what is causing the localized overheating, which is a lack of coolant flowing through the engine leading to a crack in the cylinder head. I have to spend nearly $900 to fix this part on a car built in 2014. Ford's solution to fixing the possible cracked cylinder head is not to address the issue of why the coolant is leaking, but to install a sensor to then make owners have to constantly check their coolant system. This is not a fair solution to their problem. I do not believe it is right to make owners have to pay for the faulty coolant system. This is unsafe. Most average consumers are not mechanics and we should not be saddled with having to constantly monitor our coolant levels because Ford developed a faulty coolant system that could lead to cylinder cracks that cause engine fires. I have spoken to Ford consumer relations and they were no help at all. They could not even explain to me what items they would reimburse for in regard to this recall. Even though the recall letter states they will reimburse for previously paid for coolant leak or overheating repair, they refuse to assist me or reimburse me for my coolant and overheating repair. This is not fair.

- Fairfield, CA, USA

The contact owned a 2014 Ford Escape. While driving 55 mph, the vehicle lost power and the steering wheel seized. The contact coasted the vehicle to the side of the road and noticed smoke under the hood. The vehicle burst into flames and the check engine and battery warning indicators illuminated. The fire department extinguished the fire and a fire report was filed. The vehicle was towed to a towing lot and was destroyed. The manufacturer advised the contact to call her insurance company and did not offer further assistance. The approximate failure mileage was 25,000.

- Vacaville, CA, USA

The contact owns a 2014 Ford Escape. While driving various speeds, the vehicle would not accelerate above 5 mph and the rpms malfunctioned by increasing and decreasing rapidly. The contact stated that heavy whitish, blue smoke emitted from the exhaust. The contact stated that the vehicle overheated on four occasions. In addition, the contact stated that there was a recall initiated per NHTSA campaign number: 17V209000 (engine and engine cooling) for the exact same failure, but the VIN was not included. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 54,000.

- Houston, TX, USA

The engine overheating warning light came on about two miles down the road with moderate driving. Pulled over and checked the coolant level and it is low. One month ago, the coolant level was checked, it was low and it was topped off. The coolant level should not go down in one month of moderate driving. Also, looking up info on the 2014 Ford Escape, there is a history of coolant and overheating issues. There is a danger of fire or the engine block cracking. Ford's answer was to install a detector to tell car owner's when the coolant level is low. This is unacceptable. Please do something.

- Kingwood, TX, USA

Received recall 17S09 one week stating loss of coolant could cause cylinder head to crack and oil to leak out onto exhaust manifold and catch fire. The very next week while driving on a country road my Escape caught fire while driving. I was lucky to have drinks in the car to be able to get the fire out before the fire department got there. Towed vehicle to Ford shop and contacted Ford customer care knowing that they are aware of this problem and they will not assist me in repairing vehicle. The recall basically only states adding a low coolant sensor which in really will not help because if it becomes low on coolant the head is already cracked and damage is already done. Further more Ford knowing they have this problem doesn't even have parts available until at the earliest fall of 2017 so more people will be having car fires and may not be as lucky as I was to write this report.

- Arcanum, OH, USA

Traveling at highway speed, the engine lost power. Pulled over to the side of the road and discovered that the air cleaner was on fire. The fire had been burning long enough for plastic to be ingested into the combustion chambers. There was no serious investigation undertaken and the cause of the fire remains unknown. Additionally, Ford Motor Company refused to fix the engine under the terms of their warranty.

- Saline, MI, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer stated that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/21/17 updated 10/19/2017

- Trenton, MS, USA