The contact owns a 2014 Ford Escape. The contact stated that while her son was driving at 40 mph, several unknown warning lights illuminated. The contact was informed via an app on his cellphone to pull over and stop the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the vehicle overheated and caused the engine to crack. The technician also stated that the transmission need to be repaired. The vehicle was taken to gene messer Ford (6000 West 19th, lubbock, tx 79407, (806) 788-2222) where the technician confirmed that the engine block was cracked and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired however, the same dealer repurchased the vehicle. The failure mileage was approximately 80,000.

- Tupper Lake, NY, USA

My 2014 Ford is leaking engine coolant into my engine as well as oil. Which is causing my car to decrease in acceleration and has caused my car to stall on city street. I took my car to a Ford dealership and they made it worst by not recognizing that this was a problem concerning a recall on Ford and refuses to fix my car.

- Denver, CO, USA

1st issue is the car stalls randomly and warning states, 'service engine soon, ' with no codes thrown. It has happened while moving and at a stop light. It will start back up after sitting for 5 minutes. Happens every couple months. The other issue is the transmission shutters between first and second gear and also between 2nd and 3rd gear. Dealership cannot find any issues for either issue.

- Port Richey, FL, USA

My 2014 Ford Escape had a recall performed recently 17S09 coolant level sensor system, before this recall was performed on my vehicle, my vehicle was perfectly fine, I've only had issues with the rear door latch, that was broken ( also a recall) and for this reason is why my vehicle was taken to the Ford service department. It was then, when the service tech recommended to have the coolant level sensor system replaced per the recall. Since then, my vehicle has not been the same, the vehicle has been back to the service department with the same ongoing complaint, the engine light recently came up alerting that my vehicle was overheating, thou the vehicle was sitting in my work parking lot for 10 hrs. The vehicle was taken back to the service department, and after 2 days, I was informed that the tech found coolant in my engine, therefore, my vehicle would need a new engine. My vehicle was perfectly fine before the service department began performing the recall upgrades. This is the fault of the service department for lacking knowledge on how to properly install the recall components, failed to mitigate future damage to my engine. In my research, I found that Ford is aware of this issue and has failed to properly compensate the consumer or protect the consumer from this loss.

- Winter Haven, FL, USA

My 2014 Ford Escape overheated as a result of a crack in the coolant degas bottle. There was no indication of low coolant level prior to the incident. Ford replaced the degas bottle to correct the problem and I paid the warranty deductible. Upon investigation, I discovered recall 17S09 which is pertinent to a low coolant warning system issue. According to the document, my 2014 Ford Escape, built in louisville in may of 2014 is one of the affected vehicles. (please see attachment) I have two concerns. First and foremost, my vehicle has experienced overheating with almost no warning of a low coolant condition. I believe there should have been warning of a low coolant situation prior to the event, indicating the corrections to the system per 17S09 may be necessary to prevent damage to my vehicle's engine. Second, I paid for a repair under my extended warranty that should have been included within the scope of 17S09. The Ford dealership told me they cannot complete this recall unless notified by Ford Motor Company. Can you please investigate this concern? my extended warranty will expire in June.

- Calimesa, CA, USA

Cac tubing, band clamp around turbo burned with indications of oil leaks at exhaust. Need turbo replacement.

- Albuquerque, NM, USA

Coolant light comes on than car shuts down. Not able to go or steer

- Virginia Beach, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at 60 mph, the coolant gauge indicated that vehicle was running hot. A warning light also illuminated on the dashboard informing the contact to pull over. The contact pulled over and had the vehicle towed to sill-terhar motors service located at (150 alter St, broomfield, co 80020) where the vehicle was diagnosed with a defective coolant block. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 144,000.

- Firestone, CO, USA

Vehicle caught fire somewhere in the engine due to a recall issue (overheating of the engine cylinder head, etc.). Ford metro motors at #405 estate annas retreat, St. Thomas, vi 00802 did not and won't fix the vehicle without payment from me as the vehicle owner. The vehicle has been at that establishment since June 2019. I've been sent multiple estimates and service reports that are not factual and the establishment does not want to take responsibility for this vehicle fire.

- St. Thomas, VI, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at 70 mph, the low coolant level warning light and the check engine warning light illuminated and the vehicle lost motive power. The contact was able to restart the vehicle however, the failure persisted. Chris auffenberg Lincoln located at 5840 mo-100, Washington, mo 63090, was contacted and made aware of the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was then towed to a different independent mechanic and repaired. The contact stated that the failure recurred after the vehicle was repaired. The contact was then informed that the transmission control module software needed to be updated. The contact stated that after the software update was performed, the coolant warning light illuminated. The contact also became aware of a coolant leak. The vehicle was taken back to the same dealer where the mechanic replaced the transmission cooler assembly however, the failure persisted. The manufacturer was contacted and informed of the failure. The failure mileage was 93,000.

- Marthasville, MO, USA

While driving, my vehicle suddenly shows a low coolant than engine overheat message. It immediately begins to shut down, speed rapidly decreases and power steering is lost. I must stop the car, place it in park, shut it off, wait a few minutes than restart it. Service engine light remains on. The vehicle was traveling between 55 and 65 mph on the major freeway where the posted speed limit is up to 70 mph, 3 lanes of traffic. Since the loss of power is immediate and I have no control over it, I have very little time to get out of the way of other vehicles before I am in crawl mode. The vehicle was just into the dealership for repairs and I was told it was fixed. Coolant is not low, engine had not overheated and there is no warning that there is an issue until 30 seconds before it starts shutting down. Has happened twice now and it was supposedly fixed after the first time. My vehicle has no open recalls and it has been into the dealership twice in the past 2 weeks with regards to the overheat issue.

- Minnetonka, MN, USA

The contact owns a 2014 Ford Escape. The contact stated while she was driving at approximately 35 mph, she heard an abnormal noise coming from the engine. The contact stated she managed to safely pull over the vehicle and when she lifted the hood she saw white smoke coming from the coolant. The vehicle was towed to a local mechanic. The mechanic stated the vehicle did not have any coolant and that caused the engine to over heat. However a few days later, the vehicle was towed to a local dealer (sutton Ford 21315 central ave, matteson, il 60443) for a diagnosis. The diagnosis was determined that the engine was "locked up and the recall was not associated with the failure. The contact also stated that the dealer informed her if a full diagnostic exam was performed she would be responsible. The vehicle previously had a replaced engine 13 months prior. The manufacturer confirmed the information the dealer stated but offered no assistance. The approximate failure mileage was 155,000.

- Park Forest, IL, USA

Don't running

- Nantucket, MA, USA

Car stalls after starting and driving a short distance. Will restart and perform ok. Usually happens after car has been driven then parked for a short amount of time (like running into a store) then stalls after driven short distance.

- Fort Collins, CO, USA

Driving down road. Car said engine failure pulled over poped the hood and engine caught on fire and car burned total loss

- Dolgville, NY, USA

A lack of coolant circulation caused the engine to overheat, resulting in a cracked cylinder head. Vehicle was in motion in a city. Vehicle is in the shop and I just bought it 1 year ago. I still owe and do not have the money to repair. I have 2 small children and our life is in turmoil because of this.

- Wellington, OH, USA

The contact owns a 2014 Ford Escape. The contact stated the vehicle the contact stated that while driving at 40 mph in 2017, the vehicle lost leaked coolant and lost power. The check engine light illuminated. The vehicle was pulled over and the contact noticed fire from the engine. The contact went to look for fire extinguisher and when he came back, the fire extinguished by itself. The vehicle was towed the trophy Ford dealer, located at 288 harold G clarke pkwy, forsyth, ga 31029 where it was diagnosed that the vehicle was out of coolant. The manufacturer was made aware of the failure and sent investigators to evaluate the vehicle. The engine was replaced. The contact later received notification of NHTSA campaign number: 17V209000 (engine and engine cooling) the vehicle was taken to the five star Ford Lincoln of warner robins dealer, located at 900 russell pwky, warner robins, ga 31088 where the recall was repaired. The contact stated that when the vehicle was started, the vehicle shook and was taken back the dealer who performed the recall. The technician diagnosed 'a catastrophic engine failure' and topped the coolant. The vehicle was not repaired. The manufacturer was made aware of the issue and the contact was not called back. The failure mileage was approximately 58,000.

- Warner Robins, GA, USA

The auto continues to stall in low idle

- East Meadow, NY, USA

Engine coolant keeps evaporating/leaking out

- Brooklyn, NY, USA

Vehicle engine started to reach high temperature levels while driving and a notification to stop the vehicle due to high temperatures. Can only drive for 10-15 mins before this happens. A professional mechanic performed a diagnostic test and a recall came back for 2014 Ford Escape - coolant level sensor system installation.in the affected vehicles, a lack of coolant circulation could cause an engine to overheat, resulting in a crack in the cylinder head. A cracked cylinder head can result in a pressurized oil leak. Oil that comes into contact with a hot engine surface increases the risk of a fire in the engine compartment.

- Charlotte, NC, USA