10.0

really awful
Crashes / Fires:
5 / 22
Injuries / Deaths:
6 / 2
Average Mileage:
39,014 miles

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problem #30

Sep 222017

Escape

  • 70,000 miles
On February 2017 I brought a 2014 Ford Escape at about 59 K miles and now it has about 70K miles on it. I was totally clueless as to how unsafe this car was and all of the numerous complaints/issues that consumers are having with this car. On 09/22/2017, this car totally broke down. This car is a safety hazard as I almost got into an accident as the car without made a loud noise, and without any warning just stopped/shut down in traffic. None of the safety indicator alerts worked in this car so I was clueless that the card had any issues. I only owned this car for about 6 months at the time and it was clearly out of warranty. I had the car towed only to find out that it is the transmission, bad battery, ABS issues and possibly an alternator. I was also advised that it was an electrical issues and possible a recall that is why no warnings lights came on to let me know it was a problem. I reached out to Ford who basically said sorry we don't care have a nice day. This car is not safe and should be taken off of the market until Ford can get this in order. I really hope someone look into this matter before someone lose their life.

- San Diego, CA, USA

problem #29

Oct 252017

Escape

  • 120,000 miles
My daughter was driving the car on a 2 lane highway, going straight, at highway speed ( my daughter gotten about 3 miles from home ) and engine fault light came on, car sputtered, service now light came on and immediately smoke started to come into the car. She pulled over immediately and ran from car and called 911 the car caught on fire under hood. The fire was very large and totaled car. Time from engine fault light to fire was approximately 30 seconds to 45 seconds. That part is an estimate. Notified Ford Motor Corp and they gave me a claim number. Currently insurance company has the car but will probably make a claim to Ford. It was in a couple of weeks before because it had the same kind of sputter. They also worked on 4 recalls at this time. When talking to fmc, the lady stated that for some reason one recall is still open although it showed that the dealership had done it. She wasn't sure why they didn't close it.

- Skidmore, MO, USA

problem #28

Oct 072017

Escape

  • 51,500 miles
10/7/17 approx 6:30 pm while entering on ramp onto frway at approx 35 mph, driving dist of less than 1/2 to 3/4 mile from last parked stop, indicator dash memo of "engine temp high pull over safely", no indication on engine temperature gauge as it registered below mid mark. Pullled over on frway into closed lanes, turned off engine. Turned on again to advance 10 ft out of way of onramp vehicles, temp gauge indicated "H", turned off engine. Called for tow, tech could not start eng, battery dead. Towed home (less than 2-4 miles), engine off with ticking sound that could be heard across grill. Today, 10/8/17 this am checked coolant and empty. No indication of eng running "hot" or no fluid low indicator light/warning. There was never any warning lights, etc time driving from 9/27/17 thru 10/7/17.. 9/27/17 I had routine oil change, fluids checks w/receipt of dealer performing all work and checks prior to a trip of approx 346 mi ea way, traveled approx 20 additional mi from 10/3/17-10/7/17 and there was no indication overhting of engine and I had to expect coolant was full, not low as it was serviced approx 9 days prior. 9/27/17 I also specifically asked service rep and tech if fluids were checked both stated yes, okay, also indicated on service receipt.they perform a complete check of fluids, hoses, etc. To know if Ford Escapes, 2014 or others, have had complaints regarding overheating w/O warnings and/or if there is a possibility of this Ford engine having a record of these problems and complaints w/dealer who does all routine maint on my vehicle and any complaints R/T bell Ford, phx serdept regarding same issue" read fordescape.org there has been a recall for engines catch fire due to overhting/coolant, #17S09 is it valid" I will be arranging towing from my home to dealership my vehicle&performed last maint&oil change on 9 /27/17: Bell Ford, phxaz 85023

- Phoenix, AZ, USA

problem #27

Oct 032017

Escape

  • 33,900 miles
Started car and drove to work everything was working normal. Got in car to return home from work on the same day. Started vehicle and my Ford touch screen went black with no warning. Radio stopped working and any sound from bluetooth phone connection not working.screen is completely black and occasionally "sync" in white letters will appear, but nothing else.

- Cleveland, TN, USA

problem #26

May 122017

Escape

  • 36,000 miles
The vehicle was in motion being driven when heavy rain began. The wipers would not turn on in any level, manual or otherwise. This created an extreamly dangerous situation with little to no visibility. The dealer did not disclose the problems with the 2014 Ford Escape BCM but indicated was the cause. They however did not replace it, but did charge $450 for diagnosis only. No actual repair was made. This vehicle should be under recall. It is again affecting the wiper control intermittently.

- Saint Petersburg, FL, USA

problem #25

Jul 042017

Escape

  • 41,500 miles
I have the titanium Ford Escape and my sunroof is leaking all over. I just financed the car 2 months ago and have taken it to two different places and they cannot find the issue. It leaks so much that that water drips on me when it rains. I have seen many complaints and even some that have recalls but when I called Ford today they stated that my particular model does not have a recall. When I googled it many people have also had the same issue and edmunds.com states that over 2,000 cars do have a recall for it. The seal on the sunroof is not the issue because it has been checked. I do not understand why only some of the models have recalls and some do not if we are all having the same issue.

- Scarsdale, NY, USA

problem #24

Jul 192017

Escape

  • miles
My 2014 Ford Escape has been recalled for the engine over heating. I have had to get it towed twice now because it continues to over heat due to a lack of coolant (it disappears for some reason and no one know where it goes). I then have to get a rental car for the week or however long it takes them to fix it. Ford does not have a plan to fix the issue instead they will install a sensor to help monitor the coolant level and warn me before the car overheats. This just transfer the burden onto me to continuously add coolant to a new car that shouldn't need it had it been made correctly. At this point I don't even want the car anymore because it is unsafe and a huge inconvenience. This happens while I am driving and it warns me to immediately pull over.

- Concord, CA, USA

problem #23

Jul 152017

Escape

  • 39,000 miles
Mouse killed in between ac/heat fan blower & cabin air filter ! 2nd time this has happen. 1st.time got fix under warrantee.now my warrantee is up (39000 miles) car was moving 500ft. From home. Turned ac on, bang! bang! turn it off/ I knew what happen. The 1st. Time they had to replace fan blower / it vibrates louder than our motor, nowits doing it again.I got the back half of mouse vaccum out from the cabin compartment. My ? how are they getting in there. I'll show you what I found an explain. In the engine compartment Ford didn't put a screen over blower entrance, .so I put one, I run my fan on low.

- Omak, WA, USA

problem #22

Mar 172016

Escape

  • miles
I have an id# 10971972 that I got when I called NHTSA back in April, also filled out a form & returned to Washington office in June that was mailed to me back in may - too much to explain here, I will attach a word doc with detailed issue info

- Hudson, NH, USA

problem #21

May 152017

Escape

  • miles
Instrument panel flickers and goes black. We are told this is the software update which is part of a recall. However, the recall does not cover this date of manufacture.

- Mint Hill, NC, USA

problem #20

Apr 202017

Escape

  • 24,197 miles
I purchased this vehicle new and noticed the bad smell/fumes 5 months later during a road trip. I thought the smell was due to new vehicle. I only notice the smell during hard acceleration, especially when passing on and entering major highways, a strong smell comes through the vents and under the steering column. The smell is like burnt plastic or rubber. It gives me a headache at times. I've taken it to the dealer on several occasions; first it was thought to be the cabin filter needed changing after 10 months of buying the SUV new, then it was thought to be clogged air vents which was false, then it was the air freshener that caused it to smell which I removed, and recently I took it to the dealer twice and they had no idea where the smell was coming from, even though the service adviser and mechanic witness the smell/fume. I checked several web sites and discovered other owners of 2014 Ford Escape are experiencing the same problem. I drive with the window cracked because I'm concerned about my health and my family. This is a very serious issue.

- North Charleston, SC, USA

problem #19

Mar 152017

Escape

  • 68,800 miles
Was driving home from work on the interstate. Engine began to jerk a bit then warning messages appeared on screen. Pulled over to side of road. After car stopped smoke began to appear from under hood and entering cab through the vents. I opened the window to clear the smoke and looked for phone number to roadside assistance thinking it was only a belt that had melted or burned. Within a few minutes I began to see flames coming from under the hood by the windshield. I exited the vehicle and a sheriff's deputy happened to be pulling in behind me after seeing my car in distress. Fire department was called. Within five to ten minutes the engine area of the vehicle was engulfed in flames. After a short investigation on the scene the fd believed the cause to be electrical and appeared to have begun and caused the most damage to the passenger side front corner of the engine.

- Rocky Mount, VA, USA

problem #18

Jan 042017

Escape

  • 50,000 miles
When running heater can smell engine vapors, bad enough to give instant headache when in motion and when sitting still happens often

- West Des Moines, IA, USA

problem #17

Jan 162017

Escape

  • 58,205 miles
Driving down the road (4 lane highway) and my vehicle jolted all the sensors lit up including a blue one so I pulled off to the side of the road and turned vehicle off then saw flames and exited vehicle.

- Bellefonte, PA, USA

problem #16

Nov 112016

Escape

  • 66,000 miles
The back windshield shattered with no warning or apparent cause. The force behind the break was such that it caused the side frames to fall more than 3 feet from either side of the vehicle. My vehicle was parked in my driveway overnight. The weather was temperate. It does not appear to have had any outside cause; the glass is all on the outside of the car.

- Eustis, FL, USA

problem #15

Sep 022016

Escape

  • miles
A door latch with a fractured pawl spring tab typically results in a "door will not close" condition. A door that opens while driving increases the risk of injury. As of 9/2/16, Ford's investigation into this concern has identified a total of one alleged accident and three alleged injuries that Ford believes may be related. One alleged injury was to an occupant's arm from a door that reportedly opened and bounced back. Another injury involved a driver who alleged her hand was injured when trying to grab a door that opened. The third injury was to an occupant who allegedly received scratches from a rear door that opened while driving. Ford has no further information relating to these reports. The alleged accident occurred after the driver's door reportedly opened in a parking lot and resulted in bumper damage, but Ford has no additional information.

- San Antonio, TX, USA

problem #14

Sep 082016

Escape

  • 62,300 miles
The throttle body went out on my car. It was a part recalled on over a million Ford models except my 2014. I believe it should have been added to the original recall list. The car stopped in the middle of rush hour traffic on the expressway. I could have been killed. I was on highway 74 in the middle of morning traffic with trucks on either side of me. I was simply terrified and almost didn't make it over to the side when my check engine light came on, my car stopped running, and I barely coasted over. After 3 hours of waiting for a tow to the closest dealership, the dealer determined it was the throttle body that needed replace. Now I have tow costs, rental car costs, and more because of a $60 part that was recalled on the prior year vehicles, yet still failing on the current vehicles as well.

- Bloomington, IL, USA

problem #13

Aug 282014

Escape

  • miles
Constant loss of coolant from new. Have to top up every day after approx 50 miles. Dealer says no recall although previous years have had this problem.

- Waverly Hall, GA, USA

problem #12

Jul 202016

Escape

  • 41,000 miles
Right rear passenger door suddenly flew open while driving. Indicator light did come on. Door would not latch when closed and had to be tied to opposite door to hold closed. Took car to dealer, service writer claimed to see no problem advised my husband to take home and "play" with it. That was not acceptable. I returned to dealer July 21, 2016 and spoke to service writer a second time after finding many complaints on failing door latches and politely advised that Ford was aware of this as an ongoing problem and that I wanted Ford to investigate and make repairs. The rep said they were too busy that day but did schedule an appointment for me to bring the car back stating that the prior issues were not with the Ford Escape and repair cost would depend if my car remained under warranty. I said we could discuss that further after Ford identified the cause of the problem and repaired it and also checked the latches on the other doors to be certain I would not be in danger of other door latch failures. The dealer also asked if we "messed with" the latch mechanism. I told them, no, despite the fact we were first told to go home and play with it. Since it's clear Ford is aware of these problems, it is disappointing that they don't just say so the first time you take the car in and then even the second time just say, yes we are aware and we will be happy to take care of the problem for you. It is clearly a design defect or a bad part. It is also a very dangerous situation to have a door fly open.

- Murrieta, CA, USA

problem #11

May 262016

Escape

  • 56,400 miles
We parked our car and the door closed and we locked it with the remote as usual and when we came back we opened the door and it worked fine opening it when we closed the door however the door would not latch at all there was nothing jamming the door or anything it just malfunctioned we had to hold it closed with our hands and we immediatly took it to the dealership the whole way driving it there we got alerts from my key the door was opened where we had bought it from they said they didnt know what was wrong and it took almost a week to fix we had to get a rental. I think this is happening just like the Ford Explorer a latch problem we eventually got it fixed and traded it in for a 2016 Ford Explorer hopefully this one dose not malfunction like the Escape I love Ford and always will its just mabey they need to take a break and really catch up on whats really important : performance for a while they are probably stressed right now with all the new models and bringing in the Focus rs to the us and now bringing back the Ranger and remodeling the licoln Navigator and the Expedition so its okay but they need to catch a break and catch up with performance for a while.

- Albuquerque, NM, USA

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