My 2016 Ford Escape caught fire on 12/24/2018. The car was sitting in an open parking space and had not been driven since the afternoon the day before. Note the engine was cold when this happened. In the early afternoon on 12/24/2018, my husband was walking out to our Ford Escape when he noticed smoke was coming from the front of the Escape. When he arrived at the car, witnesses said the Escape had started smoking on its own and they had heard noises coming from under the hood of the car. The fire department arrived on the scene and extinguished the fire. According to the fire report completed by the fire department, the cause of the fire was determined to be malfunctioning electrical. We of course spoke to the ken grody Ford where we bought the car and they told us because this was a fire, it has to go through the Ford general counsel. We file the claim with the customer service department of Ford. We were told that the general counsel would respond within 15 days. That time frame has come and gone. We have complaint many times to the customer service. However, Ford has failed to respond to us. Aaa has towed the car to a secure site as the car was a health and safety issue where it was sitting. Aaa has been trying to get Ford to come and inspect the car so that the actual cause of the fire can be determined. But Ford will not respond to them either. What is most disturbing to me and should be disturbing to everyone, is Ford's lack of concern as to what caused this fire. Had the fire started fifteen minutes later, my family would have been in the car. Not only would my family had been in harms way but so would of the others around us. This car should not be parked in a garage. Ford needs to rectify this problem.

- Garden Grove, CA, USA

The Escape has incidents where all electrical power stops. All lights, ignition system, everything electrical stops while driving. Sometimes at highway speed, sometimes at very low speed, sometimes when turning, or going straight. After coasting to a stop and placing the transmission in park the vehicle then starts again. After repeated trips to canby Ford, the local dealership, they can find nothing wrong, and the car has not recorded any code indicating a problem. This happened once on a local freeway at rush hour which terrified my wife. It has never happened while parked and running. This has happened approximately 10 times. The below date is just the most recent incident.

- Molalla, OR, USA

While parked, the radio randomly shuts off when the car is started. Radio station buttons have to be pressed numerous time to change the station, whether parked or in motion.

- Hope Mills, NC, USA

While driving on 85N in atanta, ga, while roughly driving at a speed of 65mph in the middle lane at 7am on Friday, January 12, 2018, the battery light came on and the car shut completely off and with no warning! I take excellent care of the car with routine maintenance and have approximately 51K miles on it. For this car to turn off in the middle of morning rush hour traffic on an atlanta major interstate, not only endangered my life but the lives of hundreds of other drivers! thankfully there was a gap in the traffic behind me so I was able to guide the car out of the middle of the interstate since while the car was still in movement but with no power. I barely made on to the shoulder. After sitting on the shoulder for over 30 mins, waiting on a tow truck, the car finally started back up. I still had it towed to the Ford dealership where I purchased it and have my maintenance done on the car. After having the car for 3 days I was told that they can not "duplicate the error". diagnostics were run on the car multiple times and no issues were found. This is unacceptable. It is not normal for a car to turn off in the middle of a major interstate and for the cars computer to not have a record of the shut down. In addition to that, what if it happens again but I am injured or injure someone else! I've looked at other complaints for the same type of vehicle and other motorists have experienced the same type of problem; the car turning off while driving. Something is seriously wrong with the 2016 Ford Escape and Ford isn't properly addressing the problems!

- Fairburn, GA, USA

Rear end knocking sound after and during backing up, also during low speed. The electronic radio, sync3, audio screen will not turn on in mildly cold temperatures (20F degrees).

- Eagle River, AK, USA

Ignition switch failure. The engine does not turn on when ignition switch pressed. Took the car to Ford dealer to fix and they acknowledged the problem and stated there is no fix at this time. To go home and wait to receive a letter once they have a fix to the problem. In the meantime, you are on your own!

- Houston, TX, USA

2016 Ford Escape. Consumer writes in regards to several mechanical and electrical issues that needs to be addressed to the manufacturer. The consumer stated the dealer did not provide the vehicle that was agreed upon. But, provided another vehicle that was not conducive to the consumer's medical or personal requests. Updated 10/2/2017

- Tulsa, OK, USA

While driving around 40mph, vehicle cut off and displayed a message: Transmission not in park. After pulling over and restarting vehicle, the volume on radio moved up and down on its own while transmission in the parked position. Later that day vehicle cut off within 30 seconds of using remote starter. Dealer unable to duplicate problem or find any diagnostic codes.

- Sterling Heights, MI, USA

I was traveling 60 mph when the engine started shaking violently, I lost the ability to accelerate and the check engine light came on with an error message of "engine fault". once I made it to the side of the road, the engine idled down to 400 and shut off. I tried to crank it up again and the engine immediately started jumping violently. Vehicle was towed to the Ford dealership and they said it was recall 16B32.

- Winnabow, NC, USA

Was driving and vehicle began shuddering violently and service engine now came on and vehicle engine died. Thank goodness I was not on the highway yet and four people helped to push me out of the way.

- Hickory, NC, USA

While driving at highway speeds (roughly 70 mph) my vehicle completely turned off with no warning and said "engine fault. Service now". by the grace of god I did not get rear ended. I successfully restarted the vehicle and made it home. The same thing happened the next morning, this time on city streets going roughly 20 mph during rush hour. Against, I was beyond lucky to have not gotten injured or worse and there was no warning again.

- Charlotte, NC, USA

The contact owns a 2016 Ford Escape. The contact stated that after the air conditioner was activated, the dashboard vibrated and an abnormal noise emitted from the vehicle. The vehicle was taken to the dealer where the technician informed the contact that there was an hole from which rodents entered and destroyed the fan. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,900. The VIN was not provided. Updated 10/13/16

- Rapid City, SD, USA

I purchased a 2016 Ford Escape in January 2016 on 8-2-16 I was on my way to work all of a sudden my car slowed down in traffic a then stopped. Make a long story short I made it to work Ford sent a tow truck to my job to pick up me and my truck

- Alsip, IL, USA

Takata recall. Dashboard cluster. All dashboard instrument not work. Signal for door gas seatbelt speedometer. The vehicle was in motion and dashboard when dead.

- Bronx, NY, USA

We didn't have the vehicle three weeks and had to have it towed to the dealership due to not starting. They had the vehicle for a week and couldn't figure it. They cleared the code, after keeping it for week. 6 days later it was towed for the issues, they currently still have the vehicle and they say they are not sure why it's happening. They can't get it to throw the codes, it works fine for them. Both time we went out to start the car after it sitting in the garage over night.

- Fort Wayne, IN, USA

Periodically (couple times a week), the rear camera view does not turn off when the car is in drive. During the day, the fault means temperature, audio and navigation controls can't be used and the constant rear camera view in the center of the dashboard is distracting when the car is in forward motion. At night, the fault is dangerous because the glare of headlights from following cars dominates the large center of the internal controls. Several attempts by the dealership (to reset, reboot, update software) have not resolved the problem.

- Lake Oswego, OR, USA

Brought 2016 in November 2015 and check engine light was on and off on streets or highway and stayed on always. Truck been in the shop since 3/22/16 til 4/13/16 than 4/19/16 til date. Reasons replaced computer PCM, repaired wire twice, replace chips, replace wire again. Mccarthy Ford and regional manager not good with follow ups or good faith agreement.

- Chicago, IL, USA