10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
16,116 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #13

Oct 302018

Escape

  • 20,000 miles
Rear brake rotors were severely rusted after 20, 000 miles, Ford replaced the rotors under warranty, but refused to replace the worn pads. The ruff surface of the rotors caused the brake pads to wear. They should also have replaced the pads.

- Monroe, CT, USA

problem #12

Aug 012018

Escape

  • 17,000 miles
Within 17,000 miles on the 2017 Ford Escape the brakes and the rotors went out and within 8 months of having bought the Escape one of the rear seatbelts is not working

- Reseda, CA, USA

problem #11

May 262018

Escape

  • 13,000 miles
The contact owns a 2017 Ford Escape. While depressing the brake pedal, the contact detected an abnormal noise. There were no warning indicators illuminated. The vehicle was taken to Ford store morgan hill (17045 condit rd, morgan hill, ca 95037, (408) 782-8201) where a diagnostic test was performed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000. The VIN was not available.

- Morgan Hill, CA, USA

problem #10

Jun 132018

Escape

  • 22,500 miles
Reported this issue 3 times to the dealer and they claim they can't replicate. When I release the parking brake and begin to drive, there is a grinding noise particularly in the front of the vehicle. When I press the brake, the front of the car shakes and the brake seems to knock as if it's gripping and then releasing. Very scary. It eventually holds but takes a while. I have no idea what this could be but it seems to happen when the parking brake is used and then released. Very unsafe and scary that the dealer has no idea what the issue is or how to resolve it or test for it! this happens when in motion and does not happen every time.

- New Rochelle, NY, USA

problem #9

May 222018

Escape 4-cyl

  • 7,900 miles
My wife and I purchased a 2017 Ford Escape, brand new, 6 months ago. We noticed that the brake light plastic cover was fogging over making it hard to see the brake light. After checking with our dealer, mac haik Ford, georgetown, Texas, I was informed that this is normal. Normal" sounds more like a safety concern to me. I was also told that water leaking into the brake light unit was also ?normal.? I can?T imagine allowing water to collect inside an electrical item as important as a brake light and is very strange and very wrong! if it"S fogging up now what will it look like a year from now or even two years. Ford Motor Company made a mistake and they need to replace this brake light unit! it's a safety issue and they know it. [xxx], leander, Texas information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Leander, TX, USA

problem #8

Oct 162017

Escape

  • 8,392 miles
With the engine running and the car in motion the break is very hard to press and it does not stop the car. Excessive force applied to the break peddle is necessary to start to slow the cars motion.

- Duluth, MN, USA

problem #7

Mar 122018

Escape

  • 6,000 miles
I want to report a sporadic loss of the power assist for the brakes making the car unsafe to drive. This has happened on 5 or 6 separate occasions on a trip from Chicago to Florida and back so weather or air temp is not an issue. The problem may occur after the engine is started. It happens going both forward and in reverse. When I back the car with a cold engine and high idle, down the driveway, it is almost impossible to stop the car. If you have never driven a car with manual brakes, you would probably panic and get into an accident. This is a 9 month old car with less than 7,000 miles.

- Huntley, IL, USA

problem #6

Jan 092018

Escape

  • 7,400 miles
Brake pedal would go real hard and hardly stop the car, then it would be ok and every thing would work proper for a few days. When at a stop light and motor turns off it sometimes would start up again before you lifted your foot. No dash lights would come on showing a problem, I dont know if fault codes were stored. The vehicle is not safe to be on the road.

- Bradenton, FL, USA

problem #5

Dec 252017

Escape

  • 18,000 miles
My 2017 Ford Escape with 18,000 had a master brake cylinder failure at 18,000 miles. The car was parked outside over night in single digit temperatures. When I started to drive it the next day on a residential street the brake pedal went to the floor the first time I applied the brakes at a stop sign. The brakes engaged, but not very well. The problem did not go away after trying several more brake applications, or by pumping the brake pedal. There was no indication from the car's warning systems that there was any problem with the brake system. The Ford pass app on my phone didn't report any problem either. The total lack of warning is a real concern. The problem did not go away after the car was parked in a warmer garage. I took the car to the dealer and they confirmed the problem was a failed master brake cylinder. They couldn't tell me what caused the failure or what failed. They did say the faulty brake cylinder would be sent to Ford for analysis. This brake system failure is a real concern. In over 50 years of driving I have never had a brake master cylinder fail on a car with such low miles. Without knowing why it failed I am concerned that it could happen again with the replacement brake master cylinder. Next time it could happen as I am driving the car at higher speed, or in traffic resulting in an accident. This type of brake system failure should not happen on any newer car, and the car's warning systems should be able let you know there is a problem with any part of the brake system.

- Granger, IN, USA

problem #4

Jun 302017

Escape

  • 1,200 miles
My car was parked in the driveway. The brake was on. I opened the drivers side of the door before I could do anything the car started moving. The car door knocked me down and ran over my right foot and leg. I was dragged down my drive way. The car stopped at the street. The brake was still on. Ems took me to the hospital.

- Highland Park, MI, USA

problem #3

Jun 222017

Escape

  • 6,000 miles
When backing my vehicle I get a loud clunk the first time each day. I have taken it to two dealers who advised me they are aware of the noise, but Ford has not addressed the issue. I feel this could result in an accident. He mechanic who worked on my vehicle last advised his wife drives a 2016 Escape with the same problem. Can you help resolve this issue?

- Versailles, IN, USA

problem #2

May 062017

Escape 4-cyl

  • Automatic transmission
  • 4,400 miles
The contact owns a 2017 Ford Escape. While driving 20 mph exiting a ramp the front driver side wheel separated from the vehicle. The brakes were applied, but failed to stop the vehicle. The vehicle was able to coast to a stop. The vehicle was towed to a dealer, but the cause of the failure could not be determined. The vehicle was being repaired. The manufacturer was called and informed the owner that they had not heard of the failure. The contact did not file a complaint with manufacturer. The failure mileage was approximately 4,400. Updated 06/29/17 vheicle has been in the repair shop for over 6 weeks.

- Churchton, MD, USA

problem #1

Feb 202017

Escape

  • 250 miles
In event of main brake failure, parking brake cannot be manually engaged as a secondary braking system due to introduction of electric parking brake requiring vehicle to be stopped to engage parking brake. This could result in fatality in the event of main brake failure. (fyi. I recently had a brake hose fail on a '99 Chevy pickup truck when approaching an intersection. Using the manual parking brake I was able to safely stop the vehicle and avoid a collision. This is not possible with electric parking brake the way it is implemented on 2017 Ford vehicles.)

- N. Hesterfield, VA, USA