10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
5 / 0
Average Mileage:
36,463 miles

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« Read the previous 20 complaints

problem #27

Dec 142019

Escape

  • 25,000 miles
In the 3 years that we had the vehicle, the engine has had to be replaced twice due to coolant leaking into the combustion chamber because of a poorly designed head gasket. The most recent repair had an updated gasket, but only 3 months after it was replaced the transmission had a parts failure that caused a warning light. Shortly after the warning light, the car stopped in the middle of a major intersection and required a tow to the dealership for further repair. My husband was in the vehicle with my son at the time and thankfully was able to shift the car in neutral and get to a side street before an accident occurred.

- Berwyn, IL, USA

problem #26

Dec 012019

Escape

  • 26,000 miles
The contact owns a 2017 Ford Escape. On three separate occasions, while at a stop light/sign, the eco boost system malfunctioned and the engine erroneously shut off. During the failure, the message "put the vehicle in park and restart the vehicle with the ignition key" was displayed. The cause of the failure was not determined. Skyline Ford (2510 commercial St. SE, salem, or) was notified of the failure. The manufacturer was not notified. The failure mileage was 26,000.

- Mount Angel, OR, USA

problem #25

Oct 092019

Escape

  • 36,000 miles
The auto stop/start feature completely shuts the engine off when waiting at signal lights or other situations when stopping while the vehicle is in drive. There are alert chimes and a message to shift into park and restart vehicle appears on instrument panel. The problem started approx. October 9, 2019 and the vehicle was taken to the dealership October 17, 2019. Was told it was a faulty crank shaft sensor. The sensor was replaced along with a wiring harness. November 25th the car started having the same issues with shutting off when at signal lights. Called for an appointment the next day and was scheduled to bring the car in December 3, 2019. At this point, the dealership has had the car for 2 days and are saying they can't find an issue. Other people are experiencing the same issue and Ford is aware of the problem, but not fixing it. Documentation is attached showing repairs and an online post showing that Ford is aware of the problem and instructing mechanics not to attempt to fix until engineers find a solution. That was 10 months ago.

- Emmett, ID, USA

problem #24

Dec 032019

Escape

  • 68,000 miles
2017 Ford Escape SE cel came on. Had autozone put it on the computer and it gave a code PO301. Cel went out on 2 mile drive home. A few days passed cel came on again and went off again. Called dealership but light was out, they said code may not have been stored. Made an appointment after the 3rd cel on and then off. Mechanic called approx. 1 hr later and told me a new engine was needed because coolant leaked into the engine at a cost of $8000. This vehicle had turbo booster repaired/replaced twice after I complained about the total lack of acceleration and explaining that I felt I was going to die in this car when trying to merge into highway traffic. The first time they said it was fine and I would have to get used to this engine. I insisted that they test drive with me, they agreed that there was a problem. After the first repair, the same lack of acceleration occurred again. Again they replaced the turbo boost. This engine is unsafe and defective. This engine needs to be recalled. Ford needs to take responsibility for these failures. Vehicle has 70000 miles and Ford says there is nothing they can do, I am responsible to put a new engine into this vehicle.

- Palm Harbor, FL, USA

problem #23

May 082019

Escape

  • miles
The next day after purchase September 2018, I noticed a slight slippage to the transmission and took the car back because the warning lights were on and the car would proceed to move at a low speed. I was told the vehicles fluids needed to be changed. The next day the issue persisted, I returned to the dealership again and was told the brakes needed to be replaced. On both occasions the monster dealership handled this. The issue with feeling the transmission jerk continued. May 2019 the transmission failure appeared (codes listed below) it was serviced by a&B transmission. Withing 48 hours the issue returned. It appears as though the transmission overheats after driving short distances. After several attempts from may-July the issue could not be fixed and continues as of today. The delay in reporting is that I had no idea this was here, please advise I would like to resolve this. Code P0741-00 torque converter clutch solenoid circuit performance/ stuck off - current dtc - warning lamp on. Code P1744-00 torque converter clutch solenoid circuit performance/ stuck off - current dtc - warning lamp on. P1450-00 unable to bleed up fuel tank vaccum - -pending dtc - warninglamp on.

- Temple Hills, MD, USA

problem #22

Sep 012018

Escape

  • 14,642 miles
The contact owns a 2017 Ford Escape. While driving 75 mph in heavy traffic or while changing lanes, the accelerator pedal was applied and the vehicle hesitated. There were no warning indicators illuminated. The vehicle was taken to barber Ford of hazleton (1112 N church St, hazleton, pa 18201, (570) 454-2414), but they were unable to duplicate the failure or produce any failure codes; however, there was a slight hesitation. The manufacturer was contacted and provided case number: Cas 24051505. The contact was referred to the local dealer. The failure mileage was 14,642.

- Hazelton, PA, USA

problem #21

Apr 012019

Escape

  • miles
2017 Ford Escape. Consumer writes in regards to difficulty putting vehicle in reverse and not accelerating. The consumer stated that the engine had warped and needed to be replaced. The manufacturer was made aware of the failure.

- Centereach, NY, USA

problem #20

Aug 142019

Escape

  • 94,500 miles
A vehicle that just turned three years old is having extreme powertrain transmission failure and electrical sensor issues! I am having to replace the transmission in a car that has only 90,000 miles and is costing me over $4000 out of pocket! electrical error are happening from light malfunctions to bulb errors, cross sensors, and more

- Burton, MI, USA

problem #19

Jun 162019

Escape

  • 6,750 miles
Very similar to NHTSA id 11083629. Pulling into traffic the transmission started to slip. Managed to get off the road without incident. The system message "transmission fault service now" came up and the car would not accelerate beyond 20 mph. I was traveling so it was towed to nearest dealership. They cleared the fault and sid there was nothing wrong. Took it to dealership where I bought it, they had it two weeks and said they couldn't find/replicate the issue and gave it back. I drove it two days and it occured again. Drove it to the dealer this way. They said it was a bad ECM, replaced it and they replcated the issue on their test drive after the "repair". said they need to call Ford for tech assistance. They have had my car for ~month and a half. This is a safety issue, the transmission randomly failing as you're pulling into traffic is a huge danger.

- Clarkrange, TN, USA

problem #18

Jun 252019

Escape

  • 54,000 miles
My car had a misfire shortly after I bought it, they replaced some parts in 2017, then my air conditioner quit running cold, the dealership replaced a couple parts in 2018, now in 2019, the engine misfires again leading to an entire engine replacement.

- Onsted, MI, USA

problem #17

Mar 052019

Escape

  • 73,000 miles
While driving on a city street my car begin to loose pressure and the immediately after the service engine now light came on and my car begin to shake very bad. So I pulled over turned the car off and started it again. The car drove okay and I was able to make it to the repair show but, every time I stopped at the light the vehicle would shake and the light eventually came back on. My car has been in the shop since then and they cannot seem to find out the issue. At first the dealer repair shop said it was my wheel bearing & motor mount, they replaced those and my car still continue to shake when stopping. The shop is currently looking into my transmission as of 3/29/2019.

- Antelope, CA, USA

problem #16

Feb 052019

Escape

  • 16,000 miles
Auto start stop sporadically ceases to work. It will not restart and vehicle directs me to put the automatic shift lever into park and restart the car. This is a safety issue as I might be rear-ended by the vehicle behind me who expects me to leave a stop sign red light, et al. Quickly. My wife puts the temporarily disables the feature every time she drives the vehicle. I forget when I drive it and then I stop at a stop sign or red light and (see above). This started happening in the 3rd year of our lease (September 2018)

- Farmington Hills, MI, USA

problem #15

Feb 082019

Escape

  • 39,000 miles
Car stalls at intersections. This started happening in January and has happened 5-10 times since. Message comes up to put car in park to restart. This is extremely dangerous as I do not know if the car will restart and possible rear end accidents.

- Elma, NY, USA

problem #14

Jan 102019

Escape

  • 38,990 miles
Within one year of owning vehicle, the engine light came on. The dealership found out the coolant was leaking into the head gasket. I was told this is a known issue. I have noticed recalls on Escape vehicles in the past regarding the same situation however nothing has been sent out regarding the 2017 models. This is a problem still occurring apparently and a recall should be started. The vehicle was driving when the light came on while on the highway. I took it straight to the dealership as it is such a new vehicle. It is currently in the service department.

- Lake Stevens, WA, USA

problem #13

Oct 012018

Escape

  • 15,852 miles
The contact owns a 2017 Ford Escape. While driving, the vehicle began to jerk from front to back. While at a stop light, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was towed to tuttle-click Ford Lincoln (43 auto center dr, irvine, ca 92618, (949) 472-5200), but the cause of the failures could not be diagnosed. The vehicle was not repaired. In addition, while driving, the vehicle failed to accelerate, the check engine warning indicator illuminated, and a chime sound was heard. The vehicle was towed to sunrise Ford of North hollywood (5500 lankershim blvd, los angeles, ca 91601, (877) 510-8967), but the cause of the failures could not be determined. The vehicle was not repaired. The manufacturer was notified of the failures and opened case number: Cas16062115. The approximate failure mileage was 15,852.

- Studio City, CA, USA

problem #12

Oct 032018

Escape

  • 21,980 miles
On October 3, 2018 at approximately 5:15 P.M. my wife was getting into our 2017 Ford Escape. She had the driver door open, but the key was not in the ignition and the vehicle was not running, as she was getting in she felt a jolt, the vehicle started rolling backward, the driver's door sideswiped our other car and knocked her to the ground. The car rolled across the street and struck the car port beam at the adjacent home. She yelled for help and when I got there she was trying to stop the rolling car. The car was in park, I started the car and moved it off the street.

- Eagan, MN, USA

problem #11

Sep 152018

Escape

  • 13,000 miles
The contact owns a 2017 Ford Escape. After the contact parked and exited the vehicle, it began moving forward without warning. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 18V471000 (power train). The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified and advised the contact to have a dealer diagnose the vehicle. The failure mileage was approximately 13,000.

- Los Angeles, CA, USA

problem #10

Mar 182018

Escape

  • 64,000 miles
Out of nowhere, the transmission started seeming to slip in my 2017 Ford Escape while we were driving down a city street. A minute later, the system message "transmission fault service now" came up and the car would not accelerate beyond 35 mph. It has since been at the dealership waiting to be repaired. We were out of state visiting family as well, so this has been a huge inconvenience for everyone involved as my husband has had to miss two weeks of classes to take care of the vehicle and I have had to miss several days of work due to this situation. It broke down March 18th and it is now April 6th and they still have not received the part to fix the vehicle.

- Tulsa, OK, USA

problem #9

Jan 302018

Escape

  • 23,400 miles
A month ago I had a check engine light that came on. It ran really rough and felt like I was going over rocks the way the SUV was running. On my phone I had an app that said there was a misfire. They fixed it saying they replaced some wires. A week ago the check engine came on again. I felt a bit of a jolt coming from the engine as I was driving home from work. I didnt find time til 2 weeks later because of my schedule.so I took it to a Ford dealership to get it fixed. On my way there, the coolant level went high and I had another misfire again. I finally made it to the Ford dealership. They seen the coolant leak and notice the misfire. This Ford Escape is only 11 months old and I already had 2 misfire situations and a coolant leak. I only go to work and only did one trip to joshua tree national park. It has 23,000 miles only because I had to travel 30 miles to work one way. I feel like this is a lemon seeing how this is the second time for the same problem.

- La Puente, CA, USA

problem #8

Jan 252018

Escape

  • 41,900 miles
Transmission failed and was rebuilt by route 23 automall. Once getting it back the transmission intermittently slips out of gear often times after stopping at an intersection or traffic light or during city driving. No error codes when bring it back to dealer. Car is unsafe as I almost got hit while crossing an intersection because the transmission slipped out of gear. Escalated to the dealership and Ford and they refuse to fix it because it is intermittent and no codes shown on the computer.

- Stockholm, NJ, USA

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