10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 36,463 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I bought this 2017 Ford Escape SE ecoboost 4WD in February, and since then every time I change gears from park to reverse, I hear a rough 'thud' noise from the rear. I only happens when I go in reverse and it never happens while the Escape is in drive while in motion. It happens often hearing a hard knock when going in reverse. Since this is a 4WD Escape, im thinking its coming from the rear differential when the rear wheels are 'kicked' into gear using the rear wheels power to pull it in reverse. It does have 'intelligent 4WD' where when the Escape is driving on normal roads, the front wheels are only active, but then all four wheels are activated when going on rougher roads. I have done research about this and other owners from 2017 with 4WD have been having this problem to an uncertain end not knowing if this is going to damage the Escape in a few years or in a year...basically the Ford Escape I have makes a hard rough thud noise when going into reverse thinking its a defect. I have contacted Ford through their facebook page and they said they did not find any recalls on it, but it is still is a real problem for me and other Ford Escape 4WD owners. Please figure this out. Thank you.
- Upland, CA, USA
SUV regularly overheats when accelerating up hill in warm weather. The SUV was purchased with the largest engine because we live in the mountains in warm California. When car overheats power is lost and we lose the ability to accelerate in an emergency safety condition. The car also runs rough and jerks once it cools down and power regains. The manufacturer has been contacted and even though they have been able to pull codes verifying the problem have not fixed it (or even attempted to fix it each time it is brought in. The car has a 3500 pound trailer rating. If a trailer was attached we would be on the side of the road in dangerous weather. Very unhappy with my $36,000 car with less than 17,000 miles on it.
- Wrightwood, CA, USA
The contact owns a 2017 Ford Escape. While the vehicle was at a complete stop, a warning bell chimed and a "shift to "P" restart engine manually" message displayed intermittently. The contact was able to shift the vehicle into the park position and restart the engine manually. The vehicle was taken to the local dealer (battlefield Ford, 8820 centerville rd, manassas, va, 20110), but they were unable to duplicate the failure. The manufacturer was made aware of the failure and provided case number: [xxx]. the manufacturer stated that they were aware of the failure and advised that once the vehicle was started, to turn the auto switch off. The manufacturer also advised the contact that she could get a second opinion because no further assistance would be offered. The failure mileage was approximately 10,000. Updated 09/27/17 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Manassas, VA, USA
At 100 miles car went into limp mode no warning lost accelerator prdal no response sewrvice engine immediately turn car off on side of the road restarted did it again at about 3800 miles and then at about 11500 miles. Dealer doesnt know whats wrong with it. Had to turn car off and on find neutral and restart while driving at highway speeds. Dealer replaced several electrical components that were bad but cannot reproduce issue. This vehicle is going to kill someone. You lose fly by wire throttle. Last time I had my 14 year old son in the car. I am done with it. Ford says drive it as is and keep payting for it. I surrendered the irrepairable vehicle back to bozeman Ford. I am affraid this car will end up in some young moms hands and there will be fatalities.
- Manhattan, MT, USA
Model has transmission that has no provision to override automatic transmission allowing engagement of lower gears to utilizing engine braking. This ability is essential for safe mountain driving where downhill grades, including sharp curves, go on for miles. Full dependence on wheel brakes, which will overheat, is a safety issue. Co-efficient of friction decreases with increasing brake pad temperatures. Having driven this make/model as a rental for ~2,500 miles in the mountainous states of AZ, ut, and co I speak from first hand experience. As a retired engineer from the U.S. dept. Of energy I ask please look into this as a design safety issue.
- St. Charles, IL, USA
Have new 2017 Ford Escape 1.5 ecoboost SE 4WD. Only 800 miles on the car. When turning tight turns, hearing a loud grinding sound from rear of vehicle that is not present when test driving other new 2017 Escapes on the lot with 4WD. Only does it from a stop and barely moving, then sound goes away. Called Ford detroit, they said it was normal. Went to 3 different dealerships, said the same thing. Have a friend who got the same car but different color. Has 1000 miles on his and it does not make this noise. Sounds like axle binding and wheel hop but not feeling good about this since the noise is not being duplicated in other cars like mine. Sound goes away after vehicle speeds up and starts to travel in a straight line.
- London, KY, USA
- Ringling, MT, USA