10.0
really awful- Crashes / Fires:
- 5 / 9
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 24,956 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I was driving from work on 9/12/2024 and the check engine light began flashing, car shaking, and began to have difficulties to accelerate. I got home, set up a tow, and the following day was told my engine failed due to no compression on cylinder 2. It was towed today on 9/16 to ford and they basically told me they likely won-??t do anything after diagnosing it. A 7 year old car with 94,000 miles taken care of amazingly has complete engine failure. Why is there no help for people in these situations?! Please help
- Candler, NC, USA
The contact owns a 2017 Ford Escape. The contact stated that on several occasions when started, the vehicle ran rough. The check engine warning light was illuminated. The vehicle was taken to an AutoZone where a handheld diagnostic machine determined a failure in cylinder #3. The vehicle was taken to an independent mechanic but was not diagnosed; however, the spark plugs were replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,700.
- Two Rivers, WI, USA
have a 2017 ford escape titanium that has only 96000 something on it that needs a engine replace....now my car sit in my yard as a ornament...loved that car but can't afford to put the engine in plus pay to put the engine in....engine light came on and say miss fire...cause by a # piston....i wish something coud be done anot that....
- Boscobel, WI, USA
Coolant leaking into cylinders, smell coolant through vents, smoke from exhaust, film of exhaust coming into front windshield, turbo charger 1, under boost, car just stopped accelerating
- Canyon, TX, USA
Engine defect causing coolant leak
- Holly Springs , NC, USA
My engine light came on during a longer drive for a road trip. When I took it to the dealership, my coolant level was very low and was causing my engine was overheating. The Ford service center diagnosed it as being low due to coolant intrusion into cylinder 1 causing a misfire and engine overheating. With it consuming coolant, the engine overheating can be a safety risk and Ford told me the only way to solve the problem is to completely replace the engine. I took it to another independent service center who noted moisture in cylinder 1 and believes it to be coolant intrusion as well.
- Charlotte, NC, USA
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and was shaking abnormally. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a cracked cylinder head and misfire in cylinder #2. The vehicle was then taken to the dealer, who determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
- Breaux Bridge, LA, USA
Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. This is a problem they are aware of and our vehicle should be part of this repair. An engine should last longer than 7 years. We recently had an oil change done at a ford facility and within a couple days the check engine light came on. We had it taken to a ford dealership and they diagnosed coolant intrusion and said we need to replace the engine.
- Naperville, IL, USA
Risk of fire. Coolant is going inside the engine. This is causing engine to over heat. There were several similar issue with ford escape care previously. Car is currently at dealer. There was engine light, and overheating sign in the car.
- Oakdale, PA, USA
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was jerking and shaking abnormally. In addition, the check engine warning light was illuminated, and the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,180.
- Shawnee, OK, USA
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
- Dekalb, IL, USA
For this car Engine check light came on and then car was overheating. The car was taken to the dealer. They said that coolant got into the engine which caused the malfunction and over heating. It was inspected by the dealer. It is similar to the previous recall done for ford escape Internal coolant leak causing engine overheating.
- Manassas, VA, USA
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
- North Royalton, OH, USA
Our car has less than 100,000 miles on it. We have the eco boost engine on our escape and one day when we were driving, the engine light came on then the car turned off and wouldn-??t turn back on. We-??ve never missed an oil change or any repairs and have not been in an accident. The dealership says it needs a whole new engine because of a KNOWN problem with these cars. They said they have seen hundreds of them. In fact, a recall was just done on them for thousands of vehicles with the same engine, but not our model despite having the same issue. A quick Google search confirmed that many other people have had the exact same issue. How many more people will it take to realize it-??s a concern" We had kids in the car. We are a military family with medically fragile children and can-??t afford a new engine on our own. Our car was relatively new. This shouldn-??t happen from a well known company. How many other hard working families have to suffer" We should have been included in the recall a couple days ago that included all 2.7 boost engines for every model but ours. Please please look into it. It is most definitely a safety concern and could have ended much worse for us.
- Jbmdl, NJ, USA
Engine started misfiring, check engine light came on while driving on the highway. It was barely running, had to pull over 2 lanes to the narrow shoulder in traffic. No warning until it happened. Never had a check engine light before on this vehicle. P0302 misfire. Was told the engine needs to be replaced at 79,000. There was a recall for this exact problem yet my VIN was not included and i never got any mail stating this could happen.Very sudden and dangerous problem, lucky i was able to pull over out of traffic.
- Gouldsboro, PA, USA
The contact-??s mother owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact stated that the thermostat temperature gauge indicated that the engine was overheating. The vehicle was driven to the shoulder of the road and parked. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the VIN was not covered under recall repair for the engine failure. The failure mileage was approximately 95,000.
- Worcester, MA, USA
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the "Service Engine Now" and "Engine Service Require" messages were displayed. The vehicle was taken to an independent mechanic, who replaced the water pump, but the failure persisted. The vehicle stalled while driving. The vehicle was towed to a transmission specialist, who replaced the transmission for the second time; however, the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the alternator and coolant pump; however, the failure recurred, and the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000.
- Snellville, GA, USA
When we purchased our "ford certified" 2017 ford escape it came with a "lifetime engine warranty" issued from (protective asset protection) also a "gold" certified warranty from the ford dealership. when my wife was driving our children to soccer practice the dash board lit up and told her the engine was overheating and she was forced to immediately pull over. thankfully there were no vehicles behind her or heading directly towards her on the two lane road at the time. this could have been very dangerous for my family and others on the road. ford dealership said this is a known problem and the only solution is to replace the engine. neither ford, our local dealership, or the lifetime engine warranty from (protective asset protection) would cover or assist with any help monetarily. we still are making payments for this "ford certified" vehicle so unfortunately we were forced to get a second loan to pay the $7,651.37 for the replacement engine. there are many people and vehicles having the same "Ecoboost Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." isuue. PLEASE help!!!
- Cape Coral, FL, USA
Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.
- Olathe, KS, USA
- Kansas City, MO, USA