After having head gasket replaced a year ago. Coolant leaked again into cylynder 3 causing white smoke to come out of exhaust. Ford Dealer looked at car and said the engine was designed wrong... engine needed to be replaced. the headgasket replacement cost 3,000 and now new engine is 7,000

- Canal Fulton, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that on several occasions when the vehicle was started, there was white smoke coming from the exhaust pipe. The vehicle was taken to a dealer several times for maintenance or service, and the contact inquired about the cause of the white smoke. The contact was informed on several occasion that the smoke as normal, but the vehicle was not diagnosed. The contact stated while driving approximately 15 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer. The contact was informed that there was a misfire coming from cylinder #4 due to coolant intrusion. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Hampton, NJ, USA

White smoke coming out of the exhaust with unusual smell. Check engine light with a misfire reading. Consistent with known coolant intrusion issue with the 1.5 Ecoboost engine.

- Detroit, MI, USA

Customer Satisfaction Program 21N12 Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121 June 09, 2022 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion REF: REF: Customer Satisfaction Program 19B37 - Supplement #4 Dated: June 09, 2022 Technical Service Bulletin (TSB) 22-2134 Dated: December 19, 2019 Fire Hazard ! Demand a recall NOW !

- Olathe, KS, USA

2017 Ford Escape with 2.0L EcoBoost engine. Experienced rough engine/shutter and check engine light (MIL) came on. Code scanner found P0302 for PCM. Took to dealership and they found coolant intrusion into cylinder requiring a full engine replacement. They quoted almost $10,000 to fix. This is a know design flaw/defect with this engine and Ford has reworked design at least twice to address. Unfortunately, they left existing owners with ticking time bombs in the form of a likely expense repair or early demise to the vehicle.

- Partlow, VA, USA

I was driving on the interstate when all of a sudden I lost all power, the car started shaking violently, it started leaking and burning oil. I brought it to my local shop and they confirmed that cylinder 3 had a catastrophic failure and it can no longer create any pressure. There were no warning signs. This just happened randomly driving down the interstate.

- Bangor, ME, USA

I am writing to formally file a complaint against the Ford Motor Company concerning a serious issue with our 2017 Ford Escape equipped with the EcoBoost engine. The engine suffered a catastrophic failure at approximately 120,000 miles with no previous warning. Upon inspection by a certified mechanic, it was determined that the failure stemmed from a known defect (coolant leaking into the cylinder) in the 1.5L/1.6L EcoBoost engine, which has been widely reported by other consumers experiencing similar issues. This failure resulted in an unexpected and significant financial burden, with repair/replacement costs estimated at approximately $14,000. I find it unacceptable that a relatively new vehicle with a supposedly reliable engine would experience such a severe issue that appears to be a systemic defect rather than a result of misuse or neglect. I contacted Ford Motor Company to report this issue and seek assistance or coverage for the repairs. Unfortunately, I received no resolution or offer of goodwill, despite this being a known and documented problem. There have been class-action lawsuits and technical service bulletins (TSBs) related to the EcoBoost engines, which further indicates that this is not an isolated case. I have attached a copy of the repair invoice from a local Ford dealership.

- Taylor, TX, USA

Coolant is leaking into the cylinder bores of the engine, potentially causing overheating and engine failure. Its unfair to me that I would have to throw $6,000 into a vehicle that going to cost me literally half of what I would be paying off for the vehicle itself.... obviously got the car at a used dealership, no one had given me any extended warranties at all.

- Concord, NH, USA

White smoke runs very rough, misfires constantly. Put over $600 new parts myself but cylinder 2 has the leak into it. It's only getting worse and worse.

- Harahan, LA, USA

I was driving home from work going through a small town so I was only going 45 MPH when my engine started to rattle and smoke started to come out and I was able to immediately pull off the road safely. I noticed straight away that the engine was leaking and would not turn back on. When I had my vehicle towed to my Ford dealership, they had informed me that my engine block was cracked and the engine threw a rod that had impacted my starter. The engine has metal shaving in it so that has to be replaced, including the starter and turbo which was going to cost me $15,000. Also my Escape was just maintenance 2 weeks prior to the event so its unfortunate that the Ford mechanics "Missed" that big crack in my engine block.

- Richmond, MO, USA

low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This is due to coolant intrusion into a cylinder bore.

- Sterling, MA, USA

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the check engine warning light illuminated, and the vehicle was shaking slightly. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

- Richmond, VA, USA

The engine block has coolant leaking into cylinder 1. This is a known defect with the engine that ford acknowledges but refuses to fix. My car has less than 75,000 miles on it.

- Holtsville, NY, USA

Catastrophic engine failure; unless it could happen very quickly, the vehicle likely will not be available for inspection. As background, our family purchased this vehicle used from a MI dealer in July 2023. It was a trade-in by the previous owner, and the dealer did not disclose any known issues. This vehicle belongs to our daughter, who is a graduate student in upstate NY. After driving only ~6,000 miles, her safety was put at risk when she lost acceleration as gray smoke poured out of her tailpipe (had she been on a highway, both she and other drivers would have been at grave risk). She had the vehicle towed to a local service station and was told the engine needed to be replaced. After searching Google for problems with this vehicle's engine, a 1.5L Ecoboost, we discovered that not only is this a known issue (coolant intrusion) for which Ford did not issue a recall (instead, "Program #21N12 one-time repair for vehicles included in 19B37"), but there also is a class action lawsuit being litigated by Capstone Law APC. Given this, we towed the vehicle to the local Ford dealer, who also advised we need to replace the engine, we will receive no financial relief from Ford, and it will cost $12,000 for the replacement (we paid $16,000 for this vehicle less than two years ago). We have spoken to various individuals at the national Ford customer satisfaction organization, and they will not help us. So we now have an inoperable vehicle that my daughter can't afford to repair, and since we are not getting any financial relief from Ford, she is forced to buy a much older, high-mileage vehicle that may also put her safety at risk. The only indication of a problem was when the check engine light came on, but since the vehicle was driving fine, our daughter did not realize she should take it for service right way (this is her first vehicle, and she lives close to campus so drives only infrequently). She is unsure how long the light was on, but likely several weeks.

- Ann Arbor, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle hesitated to start as intended; however, the vehicle then functioned as needed after being started. The contact stated that the check engine warning light was illuminated. Upon further investigation, the vehicle was scanned and diagnosed with a misfire in cylinder #4, due to coolant intrusion. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

- Oxnard, CA, USA

We own and have owned a 2017 Ford Escape Eco-drive for over 5 years. We have just learned from two different local mechanic shops that coolant is leaking into cylinder #2 and presenting a check engine light error code (P0302). This is caused by some sort of internal engine crack. We have been told that this will roughly cost us $6,000 for a new engine, and that's on the low end. I have also learned that there is a class action lawsuit related to this issue. So, there's obviously a preexisting problem and ongoing resolved issue with his vehicle which needs to be addressed. Please HELP forward and handle this complaint with high attention and resolve.

- Little Mountain, SC, USA

Our engine has quit working due to the much publicized coolant intrusion issue by Ford and the Escape model vehicle. I called Ford customer service and they would do nothing to help with the expensive engine repair left but what is being called on the internet as a faulty design. It appears to be quite well known and quite common and they addressed it somewhat with the 1.5 liter Escapes but ours is a 2.0 engine and it is happening a lot with that engine too.

- Wentworth, SD, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" - The engine's coolant is leaking into the second cylinder, causing unsteady performance and leading to engine failure. How was your safety or the safety of others put at risk? - In the short term, unpredictable engine performance creates inconsistencies in the how the vehicle is expected to perform; as coolant contaminates the transmission fluid, erratic shifting will make routine maneuvers like accelerating to merge or pass another vehicle unsafe to the driver and those around. This will also lead to an eventual breakdown moment, likely catching the driver and those near to adapt to a sudden dangerous and unexpected action. Has the problem been reproduced or confirmed by a dealer or independent service center" - When the vehicle first displayed signs a problem (a rumbling of the engine on start, followed by the check engine light coming on, ) the vehicle was taken to the local make dealership. Their service team diagnosed the issue as coolant leakage present in the second cylinder and prescribed an engine replacement to resolve the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" - At this time the vehicle has only been inspected by the service team of the manufacturer dealership. We are no longer driving the vehicle for fears of safety concerns and further damage that could be done. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" - The first indication of a problem occurred when the vehicle was started and there was approximately 20-30 seconds of a shaking rumble coming from the engine that could be felt from the driver's seat. While there was no engine light at that time, on the next start the light was on.

- Richmond, VA, USA

Engine lost near complete power on highway witrhout warning, nearly causing multiple accidents.

- Las Vegas, NV, USA

I have a 2017 Ford Escape. Have owned the car for 4 months and it's already experiencing transmission issues i.e. hesitation, slipping etc. Took it the repair shop and found other issues (turbocharger, thermostat, water pump). They claimed they didn't see anything wrong with the transmission. Car ran well for a couple of weeks and then I got transmission fault warning. It wouldn't engage and I couldn't get it in gear. Undrivable. I sat on the side of the road for four hours waiting for a tow. Mechanic says it's either a full transmission problem or the brushing cable.

- Lilburn, GA, USA