The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at 35 MPH, the engine stalled, and all of the warning lights were illuminated. The contact proceeded to pull over onto the side of the road where she attempted to restart her vehicle however the vehicle failed to restart. The vehicle was towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and would need to be replaced. The failure occurred on two separate occasions. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 176,510.

- Chesapeake, VA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plug failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant intrusion leaked into the cylinder which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 59,000.

- Madison, WI, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at 65 MPH, the engine hesitated prior to stalling and the check engine warning light illuminated. The contact proceeded to pull over onto the side of the road, where the contact attempted to restart the vehicle but failed. The vehicle was towed to a local dealer where it was diagnosed that the engine was blown, due to coolant intrusion, and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Fort Calhoun, NE, USA

The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving on the highway at 45 MPH, the vehicle stalled. The contact stated that her daughter was able to pull over onto the side of the road and restart the vehicle; however, the vehicle was driving at a reduced speed. The check engine warning light was illuminated. The vehicle was driven to the residence and then was towed to a local dealer to be diagnosed. The contact was informed that there was a coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,800.

- Toledo, OH, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle started shuddering and then lost motive power. There was no warning light illuminated. The vehicle was then taken to an independent mechanic to be diagnosed. The vehicle was diagnosed with a cracked engine due to a leak in the eco-boost system. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the failure persisted. The vehicle was taken to the dealer as the manufacturer had requested to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 52,488.

- Durham, NC, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 122,000.

- Plano, TX, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at 70-75 MPH, the vehicle lost motive power. The front of the vehicle began to jerk. The contact was able to pull over to a rest area before the engine seized. The vehicle failed to crank up. The contact used a scope to see if the camshaft was moving. The low pressure and engine light were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 48,000.

- New Castle, IN, USA

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, an abnormal white smoke came out of the exhaust pipe. The contact stated while driving approximately 20 MPH, the message "Overheating" was displayed, and the vehicle stalled. The contact was able to pull over to the side of the road. The contact inspected the coolant level and noticed no coolant in the coolant reservoir. The contact was able to drive back to the residence at 5 MPH, add coolant to the coolant reservoir, and replace the coolant temperature sensor; however, the failure recurred approximately 3-4 weeks later. The contact stated that the vehicle had been experiencing excessive coolant consumption. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 149,000.

- Birmingham, AL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic result was provided. The contact was informed that the engine needed to be replaced. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 90,400.

- Plymouth, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The message that the engine was overheating was displayed, and the audible alarm was sounded while driving at approximately 35 MPH. The contact stated that the heater failed to operate as needed. The vehicle was taken to a certified mechanic who diagnosed that there was coolant intrusion into cylinder #3, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and verbally confirmed that it was a known failure and was an accurate diagnosis. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the engine replacement was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,000.

- West Grove, PA, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle failed to properly accelerate. The contact stated that the coolant had leaked out of the coolant reservoir. The vehicle was eventually taken to the local dealer who diagnosed and determined that there was coolant inside the cylinders, causing damages to the engine short block. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 108,000.

- Belton, MO, USA

The contact owns a 2017 Ford Escape. While the contact-??s wife was driving at an undisclosed speed, the engine overheated. The temperature gauge indicated that the engine was overheating. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion into the cylinders and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to contact the dealer to make them aware of the failure. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty or recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 62,000.

- Bellbrook, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to the dealer for routine maintenance, the dealer informed the contact that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 84,749.

- Colorado Springs, CO, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at undisclosed speeds, the check engine warning light was illuminated. The coolant level was low. The contact cleared the check engine warning light. The contact stated that coolant was entering the cylinder and pistons. There was no indication of a coolant leak. The contact linked the failure to Technical Service Bulletin: 20-2100. The vehicle was towed to an independent mechanic who determined that the engine needed to be replaced. The local dealer was contacted, and the contact was referred to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 32,000.

- Colorado Springs, CO, USA

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was an engine misfire. Additionally, the contact stated while driving approximately 70 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the DTC code was cleared. The contact stated that the failure recurred while driving. The vehicle was taken to another dealer and DTC code: P0301 (Cylinder #1 Misfire) was retrieved. The dealer determined that cylinder #1 had misfired due to coolant intrusion and informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000.

- Taneytown, MD, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle failed to properly accelerate, and the vehicle was driving rough. The vehicle was taken to the local mechanic who diagnosed that there was coolant inside the engine. The vehicle was later taken to the local dealer who confirmed that the failure was caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 62,000.

- Southgate, MI, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. In addition, the contact stated that the coolant level was low. The contact stated that occasionally when the vehicle was started, there was white smoke coming from the exhaust. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that in 2022, the vehicle was repaired under the Customer Satisfaction Program: 19B37. The manufacturer was made aware of the failure but provided no assistance. The contact had researched Customer Satisfaction Program: 21N12; however, the contact was informed that the vehicle was not covered under the program. The failure mileage was approximately 72,000.

- Pittsburgh, PA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the engine, causing head gasket failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for additional assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 68,898. The VIN was not available.

- Spotswood, NJ, USA

The contact owns a 2017 Ford Escape. The contact stated that there was white smoke coming from the exhaust pipe at start-up. The contact stated that the check engine and "Vehicle Overheating" messages were displayed. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed. The contact was informed that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

- Rochester, NY, USA

The contact owns 2017 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption, and there was white smoke coming out of the exhaust pipe while starting the vehicle and while driving. Additionally, the contact stated that the engine was running rough, and the vehicle almost stalled while driving. The vehicle was taken to an independent mechanic, where the coolant hoses, the radiator cap, the spark plugs, the ignition coils, and other unknown parts were replaced; however, the failure persisted. The contact stated that while at a complete stop, the engine was running rough and the vehicle almost stalled. The contact stated that upon depressing the brake pedal and the accelerator pedal simultaneously, the contact was able to continue driving; however, the failure recurred and the vehicle almost stalled while decelerating. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 185,000.

- Newberry Springs, CA, USA