10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
299 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #292

Jul 102023

Escape

  • miles
The driver door creaks and wines like it is going to fall off or break off when you open it The passenger side door is also starting to do this. I took it to a dealership who told me to go to a auto body shop. They told me it should be a recall and do not pay for the repairs.

- Washington, PA, USA

problem #291

Jan 032024

Escape

  • miles
My car door doesn-??t open and close properly due to a problem with the door due to faulty spot welding. It doesn-??t open or close properly. From what I see, this is an issue with many 2020 ford escapes. It also causes the window to not go down more than an inch. It could cause the door to open while driving but ford won-??t seem to fix this issue unless I buy a whole new door.

- Villa Park, IL, USA

problem #290

Jan 022024

Escape

  • miles
The check arm part of the door hinge is literally breaking off. It appears that the welds are failing and now the door won't close properly. I'm worried that the door may open on it's own or that it may open unexpectedly while I'm driving. The dealer says it is out of the 3/36k warranty period and will cost over 2500.

- Tafton, PA, USA

problem #289

Nov 152023

Escape

  • miles
DRIVERS SIDE FRONT DOOR CHECK ARM ATTACHMENT POINTS ARE BROKEN AT SPOT WELDS - The door dose not close properly. - Authorized Ford Dealer Charles Gabus Ford in DesMoines, Iowa confirmed the problem

- Des Moines, IA, USA

problem #288

Jan 032024

Escape

  • miles
defective spot welds at the check arm attachment points on the door on drivers side. Window does not work anymore because of it. Body shop said they have never seen anything like this and that it was not welded at all

- Grand Rapids, MI, USA

problem #287

Dec 222023

Escape

  • miles
The 2020 Ford Escape was purchased new in March of 2020. The door welds are breaking in the driver's door is the problem. The door does not open or close properly now. It must be slammed to get it to close. The window in that door is twisting in the track so it can't be used. Dealer (Blackwell Ford) identified problem but claimed dealer not responsible and vehicle is out of warranty. (26124 miles on vehicle after1-1/ 2-years of covid shut down.) Ford's customer service department says vehicle is out of warranty and would be no assistance. I think the vehicle should be repaired/replaced at the manufacturers expense! Dealer quoted me a cost of $ 3,000 plus to make any repair. The big question is it safe to drive this vehicle?

- Plymouth, MI, USA

problem #286

Jan 022024

Escape

  • miles
Drivers side drivers door popping when opened and closed, will not latch

- Caneyville, KY, USA

problem #285

Dec 152023

Escape

  • miles
Parked my Escape in the garage on Thursday evening, December 14, 2023. Everything was ok. Opened the driver door Friday morning, December 15, 2023 and it made a funny creaking noise and felt draggy, didn't open smoothly. The noise continued each time I opened the door and seemed to get worse. On Tuesday morning, December 19th I took my vehicle to a Ford dealership to see what the problem was. They opened and looked at my door and said the hinge welds were breaking. They had seen about 5 or 6 Escapes in the last 2 weeks with the same problem. Said the door would have to be replaced - they would check into it and get back with me. My vehicle has 51,000 miles on it, so it is not covered by warranty. It is December 21st and I have not heard back from them and they have not responded to my text or phone calls. I am [XXX] and have taken good care of my vehicle. It has not been in any accidents, so I find it hard to believe that the door welds wear out after 51,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sapulpa, OK, USA

problem #284

Dec 292023

Escape

  • miles
Passenger front door check has cracked & is not operable there was consistent "popping" sounds for some time prior. He dealer inspected and saw broken door welds. He indicated at least 3 same complaints has been made.the repair estimate was for $2200 if I had to pay for it the dealer sent a claim to Ford requesting that they take care of the repair I am waiting for their response

- Ellicott City, MD, USA

problem #283

Dec 292023

Escape

  • miles
The door limiter has come lose and the spot welds are damaged.

- Houston, TX, USA

problem #282

Dec 312023

Escape

  • miles
Door check bracket. Door randomly started making clunking noises, and middle hinge seems wobbly and unstable.

- North Tonawanda , NY, USA

problem #281

Oct 012023

Escape

  • miles
My drivers door will only open about 6 inches. I have to crawl across the console to drive. I took it to ford dealer who said it was a ford issue but I was a few months beyond my 36 month warrenty so it wasn't covered. He also said not to roll down the window or it might shatter.

- Fayette, MO, USA

problem #280

Dec 252023

Escape

  • miles
Drivers door making a popping noise when opening and closing.

- Germanton, NC, USA

problem #279

Dec 062023

Escape

  • miles
On 12/6/23, hinge on driver's side door broke. Piece is lodged in the door and window cannot go down. On 12/13/23, car was inspected at Ford dealership. Service Department confirmed hinge broke. According to Technical Service Bulletin (TSB) - SSM 50150, "certain 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly." According to NHTSA site, "appropriate repair for this condition is the replacement of the door assembly and door check arm." Dealership quoted repair cost at $2,427.75. If car was under warrant the expense would be covered. Due to the car having 39,000 and the warrant expiring at 36,000, Ford is only willing to cover $1,000. I will need to pay $1,427.75 out of pocket.

- Somers, CT, USA

problem #278

Oct 162023

Escape

  • miles
The driver side door is getting a "popping" and "grinding" sound everytime the door is opened or closed. Upon investigation, the metal lever has become unwelded to the door. All 3 weld spaces are detached from the door. In addition, the window on the driver side is not air tight and is intermittently stopped working. I am very concerned that because of the unwelded parts may cause the door to weaken and possibly fall off my vehicle while driving which could cause a serious accident or even death if driving on a highway.

- Northville, MI, USA

problem #277

Dec 042023

Escape

  • miles
The welds have pulled out of my left drivers door check arm. My car has just 45,000 miles, just purchased 60 days ago. Now they want $2600+ to repair. I see many many many complaints about this issue. Add me to the list. This is ridiculous! It-??s not like I had anything to do with the welds not holding!

- South Bend, IN, USA

problem #276

Oct 312023

Escape

  • miles
Driver door hinge welds broke and the door pops and creaks. The broken hinge rubbed on the window wiring harness and now the window won-??t open. This has happened to hundreds of 2020 & 2021 ford escapes and my extended warranty won-??t cover it because it-??s coded as a -??trim-?? piece, which is infuriating as it-??s WELDED INSIDE of the door.

- Fort Myers, FL, USA

problem #275

Dec 202023

Escape

  • miles
Drivers door began to make clicking banging sounds while opening and closing. It now is almost impossible to close and I has a lot of outward pressure once secured. I am scared the door will fly open while driving. This appears to be an ongoing issue with these models with a faulty spot weld but no recall as of yet.

- Olivia, MN, USA

problem #274

Dec 152023

Escape

  • miles
Driver's door check spot welds malfunctioned causing the drivers window to become inoperative

- Wellington, OH, USA

problem #273

Dec 152023

Escape

  • miles
The hinge for the passenger door that holds the door from opening widely broke. This is preventing for the door to close properly and I-??m unable to lower the window.

- Rosemead, CA, USA

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