10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 307 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driver door hinge welds broke and the door pops and creaks. The broken hinge rubbed on the window wiring harness and now the window won-??t open. This has happened to hundreds of 2020 & 2021 ford escapes and my extended warranty won-??t cover it because it-??s coded as a -??trim-?? piece, which is infuriating as it-??s WELDED INSIDE of the door.
- Fort Myers, FL, USA
Drivers door began to make clicking banging sounds while opening and closing. It now is almost impossible to close and I has a lot of outward pressure once secured. I am scared the door will fly open while driving. This appears to be an ongoing issue with these models with a faulty spot weld but no recall as of yet.
- Olivia, MN, USA
Driver's door check spot welds malfunctioned causing the drivers window to become inoperative
- Wellington, OH, USA
The hinge for the passenger door that holds the door from opening widely broke. This is preventing for the door to close properly and I-??m unable to lower the window.
- Rosemead, CA, USA
The problem appears to be related to defective spot welds at the check arm attachment points on the doors, which can cause the door to fail to secure upon closing or unexpectedly unlatch after being secured.
- Bend, OR, USA
Broken spot welds in the front doors at the check arm attachment point. Have already replaced both door on a 2020 escape and now needing to replace the driver door for a second time. Very poor quality by FORD.
- Buhler, KS, USA
There is a spot weld failure inside my driver side door resulting in the doors hinge being broken inside the door. The door does not open all the way and it makes loud cracking noises. Also, the door will not always latch close properly and can open suddenly without touching it. I cannot roll down my window all the way. I need to crawl through the passenger side door and up over the console to get in my vehicle each time I use it. I am concerned for myself and my family that if heaven fobid we were in a car crash, that this unhinged door would not provide us with the means to keep us safe. The car is unsafe and unusable as the door could fly open at any time. The only fix that I have been offered from Ford Motor Company is to replace the entire door, since the broken hinge is inside the door and cannot be fixed. This will cost my famiy roughly $4000. Paying for a problem that Ford is very aware of, and that was by no means a fault of our daily usage or accident of any sort is infuriatling!
- Southfield, MI, USA
Driver side door quit working, the awelding on the arm is bad. Effects door opening and shutting and window going down.
- Grand Rapids, MI, USA
Drivers side door spot welds for the door check bracket broke off the door having me to unable to close the door as I was out Christmas shopping at the Mall. I had to drive back home where I could park the car in a safe location and figure out what happened. Upon inspecting the drivers side door and watching videos of the same issue that other Ford Escape drivers have experienced I used a 6" wheel grinder to cut of the door check bracket in order to be able to close the door. It was dark at this time other wise I would have taken the door panel out and removed the complete bracket and door check. Ford is aware of this situation and has no recall on this. Not buying anymore Ford Products!
- Garden Grove, CA, USA
Bought my daughter a 2020 Ford Escape. Last week, while at college, she called to say her door was making loud sounds when opening and shutting it and her window wouldn't roll down. Concerned that the door wouldn't stay shut I had her go to the Ford dealership in her college town. They told her they have seen two other Ford Escapes this week with the same issue and that she would probably need a new door. I called my local dealership and was basically told the same thing. They knew exactly what I was talking about before I started in 4-5 sentences. When she got home I went to look at the door. It swings open with no resistance and the window doesn't roll down. Upon further investigating from my local repair shop he helped me look up the problem. It is SSM 50150 -Cracked or broken spot welds in the left front door at the check arm attachment point in the door assembly. I have a major concern with safety on this issue. How do I get Ford to correct this issue?
- El Dorado, KS, USA
Driver side door suddenly began making loud creaking and popping noise when opening and closing. The driver side window also will not let all the way down since the noises started. Took it to the Ford dealership advised it was the door check assembly that was broke and they order the part. Took it to a 3rd party to have it put on and they advised that there was a failure with the spot welds in the check arm bracket on the the front door. Bracket has pulled out of the front driver's side door. Also advised this is why the window will only let down a little bit. Call the dealership and they advised that the door panel was not taken off so they would of not been able to see the spot welds provided Ford Company# called and stated that they was not a warranty on the vehicle and that there was nothing they could do at this time and provided case# CXH01214372. The cheapest estimate I have received so far to fix this issue is approximately $2,200 which I do not have please issue a recall on this issue
- Sneads, FL, USA
3 weld spots failed on driver door arm latch
- Somerset, WI, USA
the paseenger side door hinge welding has come apart making my door unsafe
- Shelbiana, KY, USA
Drivers side door is clanking/ popping noise when opening the door. The door doot stay rod weld is broken and the window will not go down. It is a safety problem when the window will not go down to open it and the door hinge weld is broken. This has happening to others and the dealer has said it is a problem they have had with this car.
- Portland, ME, USA
The door hold back has detached from its spot welds
- Midlothian , TX, USA
The welds on the door bracket broke from just opening the door with no force
- Mcminnville , TN, USA
Front left drivers door hinge check arm attachment welds have broken causing a terrible noise and making it hard to close the door. It hasn't been reproduced or confirmed yet by a dealer or independent service center as I just now figured out what the noise was and it's getting worse every time the door is used. Hasn't been inspected by the manufacturer, police, insurance representatives or others, I came here first just now. No warnings or messages, just a terrible sound that was hard to pinpoint what was causing it until I saw the spot welds move away from the door when it opened. But now it is hard to close the door.
- Wyoming, MI, USA
Door made popping sound and door is no longer latching. Hinge broke. Dealership states faulty spot weld.
- Mesa, AZ, USA
SSM 51553. My vehicle has a known problem with the left front door that has been reported by many other car owners. It presents with a cracked or broken spot weld in the left front door at the check arm attachment point in the vehicle assembly. The wider is also impacted as it will only open approximately 5 inches. A door assembly replacement at the cost of $2100 has been recommended. I contacted Ford and was initially told that they would assist with replacement costs. After two weeks, we were told that we could save paperwork in case a recall was made on this part but there was nothing else they could do to help.
- Brentwood, NH, USA
- New Cumberland, PA, USA