10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 314 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My driver side door began to make a popping sound and was hard to open and shut. Now it feels like the door will fall off or open while driving and has caused the window to no longer roll down. The Ford dealership (Bob Tomes) has acknowledged the problem and the same problem with other same year models but will not take care of the issue unless I pay full price out of pocket.
- Mckinney, TX, USA
The driver door is making popping noises when opening and closing. I read this could be the door weld issue.
- Fort Worth, TX, USA
The driver's door hinge welds broke. Vehicle is available for inspection and do to the nature of the problem I am afraid that the door may fall off. The door and hinge piece need to be replaced to fix this issue. I called the Dealer, and they are aware of the issue but seem to not be willing to get this fixed without charging me due to me being 2 months outside of the bumper-to-bumper warranty. This is a Manufacture defect not an issue caused by me or an accident.
- Lincoln Park, MI, USA
Driver side door began making a popping sound when opening and closing. Eventually window would not go all the way down. Took to dealer and they said there is a known problem with some spot welds associated with the door bracket and that Ford recommends replacement of the entire door. They also said this is not a recall and would cost around $1,800 since its out of warranty.
- Emporia, KS, USA
Driver side door malfunctioning. Popping when opening and closing
- North Lawrence, NY, USA
Driver door retainer welds have cracked and separated. Making the door difficult to open or close and remain closed. There are no warning lamps this problem is already currently under investigation by NHTSA ssm 50150. Its time for a recall of this dangerous life safety issue as the door is able to open suddenly while driving
- Rowlett, TX, USA
My driver side door's arm weld has broken causing my window to no longer function, the driver side door does not unlock electronically, my heads up display no longer works, and the door no longer has any resistance when opening. I understand there is a current investigation going on for these arm welds breaking and am reporting another instance of that. With my vehicle being at 70k miles the door is no longer covered under warranty.
- Olympia, WA, USA
The driver door hinge broke at the 3 weld spots and now the door sometimes closes and other times hard to close. It has also popped open while driving.
- Mcrae , AR, USA
Investigation: PE 23-013
- Bondurant, IA, USA
3 door welds (cracked) on drivers door. making popping noise when opening door. i have confirmed with auto body shop and car dealership, where car was purchased. 2020 ford escape, passed warranty. concerned that door may not close, or open. have heard the popping noise for months, just thought is was dirt in the hinges, but had it checked out at the auto body shop. body shop estimate is $2300
- Petersburg, WV, USA
Drivers door Check Arm has broken from door because of faulty spot welds from factory. You no longer have control of door when opening and door can swing open to full opening and out of control. This problem was confirmed by Fred Beans Ford in Boyertown PA. Apparently according to dealership this is an ongoing issue and Ford Refuses to recall or fix if out of warranty. I was quoted $2800 for the repair. My car has 31500 miles on it.
- Douglassville , PA, USA
The door hinge on the driver's side failed. The 3 weld joints broke off. At times the door will not shut and latch properly, and the driver's window cannot be lowered. The dealer I took the vehicle to informed me that this is a recurring problem with the 2020 Ford Escape. They have had many people with the same problem. Ford refuses to acknowledge that there is a problem.
- Carlisle, PA, USA
Every time the driver side opens, I hear a popping sound. I took it to my local Ford dealership and apparently it was passed warranty just two days prior so no work has been done. They advised me that the welds failed on the door and now the car needs a new door and latch that will take at least a week to complete repairs. My car has only 32,000 miles so it's fairly new. I fear that the door will eventually give out on me and not close properly.
- Houston, TX, USA
broken spot welds in the left front door at the check arm attachment point in the door
- Port Orange, FL, USA
Front drivers door makes popping noise and it appears to be loose. No physical damage. Looks like an internal part failure
- Moira, NY, USA
Left front driver side door, making loud popping noise when opening and closing. Almost could not close with most recent use. Afraid to open again in fear that I will not be able to drive my car or lock it shut.
- Collingdale, PA, USA
Left driver's side door is popping and gets stuck open sometimes. Vehicle mileage is only 33,505.
- Oak Hill, WV, USA
Factory Spot welds in driver side door have failed. The swing arm is not attached properly. Door will not open or close properly and it also affecting the window.
- Grand Rapids, MI, USA
Driver's side door hinge has failed. Per staff at two separate dealerships, a "cup" or where the end of hinge attaches within the door has broken loose due to failed spot welds. Staff at both dealerships claim this is a common occurrence. Ford refuses to participate in the repair even though staff indicates it should be a recall event. Concerned door hinge will either jam thereby not allowing ingress / egress or will shatter window as parts appear to be moving inside body of door.
- Crystal City, MO, USA
- Brownsville, TX, USA