10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 317 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driver's door hinges failed causing the door to swing open unexpectedly while I was trying to exit. Pulled both shoulders while trying to control it. Orthopedic surgeon says I need rotator cuff surgery - he suspects the injury was due to the door failure.
- Los Alamos, NM, USA
Door stop on both the driver side as well as the passenger side have broke off making it hard to actually open and close the door. As of 11/16/2023 the window is also stuck due to the door stop damaging the motor. After searching the Internet this is a very widespread issue when I took it to the dealership they said since it was out of warranty it wouldn't be covered. I don't believe this is anything but bad workmanship because the weld apparently breaks as low as 8000 miles. Well within the warranty period.
- Pineview, GA, USA
My driver door started making a loud cranking sound out of the blue when opening and closing the door. After several days, it became clear that the door hinge/catch was no longer secured and was loose. This was not the result of a gist of wind forcefully blowing the door open or something like that; it just broke on its own. Now the door swings wildly when opening and the window won-??t roll all the way down. My vehicle was just a few months out of warranty so Ford won-??t offer any assistance for fixing the problem. I have not yet repaired it because they say the whole door needs to be replaced and, at this time, I can-??t afford the expense.
- Minneapolis, MN, USA
Driver side door weld broke allowing door to possibly open while driving
- Wildersville, TN, USA
Drivers door check arm broken at spot welds rendering it ineffective and making drivers door window inoperable.
- West Springfield, PA, USA
When opened front driver-??s side door, heard creaking, rattling, and pop. Now door will not close as well as problems with the window not working in that door! The frame on car is also loose due to bad door pulling on the frame. I-??m concerned door may open when driving. Ford dealership will not pay due to the fact warranty expired April 2023 with only 33,000 miles on vehicle. An inspection by an independent service center confirms the issue and estimates a $2,400 cost of repairs. Inspector indicates poor spot welding and rivets in check arm defective. Insurance will not cover any expenses since it is not a result of a collision!! There was no warning messages indicating any issue. Door noises were heard on a Saturday (11/11/2023) and on Sunday (11/12/2023) door popped and couldn-??t be closed-??
- Winchester, KY, USA
Driver side door will not close tight. Will sometime open while driving on highway
- Blackwood , NJ, USA
The drivers front door began making a popping sound as the door opened and closed. By the next day the door began to have trouble closing fully. I noticed the weld points had broken where the door check/limiter attached to the door. It sounds like the same issue as the NHTSA investigation PE23013. In order to fully close the door the door had to be disabled and the broken part removed.
- Sparta, MO, USA
Front side driver-??s door starting making popping noises on Saturday. By Sunday of the same week only a day later the door made a crunching and breaking noise when opening, now the door has to be forced closed and the window will only go down about 4 inches.
- Moorhead, MN, USA
The front driver's side door is making a loud popping noise when opening and closing the door. We have not yet taken the car to our local dealership yet, but have spoken with them over the phone and their body shop has confirmed that this sounds like an issue we've identified in online forums, which poses a significant safety risk, as the door may open while the car is moving. We will be taking the car in for a formal diagnostic next week. There are no warning indicators of the issue, just the noise, which has started suddenly over the past week.
- Burleson, TX, USA
Per the dealership the driver side door hinge is failing. It also has caused the window track to bind that resulted in window breakage. The door hinge failure is growing worse with time and I'm afraid the door may come loose at some point. The hinge problem first appeared around December 2022.
- Bowling Green, KY, USA
I have only had my car for three years and it is well taken care of, but the door suddenly started popping. The same day, my door became difficult to open and extremely hard to close once I got it open. I contacted Ford Corporate the next day. I was told my car was out of warranty because I have 38981 miles. The only thing that was covered under the 5 year warranty in regards to safety would be the seat belts and the airbags. I said, "Ford doesn't think that the car door being able to open or close in the case of an emergency is a safety issue"!"" The chat operator said she could open a case for Ford to review the issue. I asked her if that meant Ford would help with my door and she said no. They gave me case number CAS-46112899-L1F3M7 for my records. I asked how to track that case number to see Ford's response - but of course there is no way to track or check the status - making that case number useless for me. I took my car to Thoroughbred Ford to see if it could be covered under warranty and if they could also fix my radio which is now magically malfunctioning after the 3 year warranty lapsed, they told me I had to pay $155 EACH to have them to diagnose the door and radio problem before they could even give me a cost. Then I was told Ford had a TSB regarding the issue - so correction - it would be covered by Ford and the door has be replaced. I was happy - but not for long. They came back and apologize and said, no that TSB was just for rust and corrosion - they will cover that but not the popping door even though they admittedly were aware that this was a known issue. Then I was told no doors are available, so they can't quote me until it comes in so they will call me. So I look stupid in my car when I get in or out because I open just barely, turn to the side, slide in and then pray I can get it closed. Found out the window now doesn't want to come down because that door is messed up - so I could not even crawl out the window in an emergency.
- Kansas City, MO, USA
The driver side door makes a cracking sound when opening and closing and doesn-??t shut correctly. Feels unsafe to be driving it around because I-??m worried about door popping out at anytime.
- Lindsey, OH, USA
2020 Ford escape with 37k miles The drivers door started making horrible noises. And became difficult to close properly. All of the spot welds that hold the limiting arm bracket in place have broken and now the arm hangs loose. Window will only roll down part way. This all started 4 weeks ago! I know there is already an NTHSA investigation into this issue. I want to help push it forward to force ford to issue a recall and develop a solution to this defect that is clearly caused by poor manufacturing processes.
- Arizona City, AZ, USA
The drivers side door - the weld on the arm has fractured. Causing a loud clunking noise every time the door is opened or closed. This 'break' has caused the window to only be able to roll down about 6 inches. Also, because of the break, the interior lights don't recognize that the door is closed and will stay on as if there is a door open. When called local Ford Dealership, I was advised it is a common problem and the whole door needed to be replaced. Currently, I am out of warranty but upon investigating online, this is a very common problem in the 2020 Ford Escape Drivers side door.
- Nanaimo, AL, USA
Driver side door hinge/weld breaks. The metal pops, makes a loud sound, door then has to be forced shut. Due to this the window and lock does not work properly. It goes down particularly then stops. Was taken to New Brighton Ford and spoke with Dan who diagnosed the problem. Was told needed new door. The car was purchased brand new from Freeway Ford in October 2020. Was told no warranty and extended warranty does not cover body.
- Brooklyn Center, MN, USA
Loud popping noise when opening driver side door, feels like the door is starting to slip, at times have trouble closing, now the window when rolled down will not roll back up. Popping, cracking noise started 3+ months ago, have call into dealership at this time. Not able to use the window at all now and not sure the door will stay continue to be usable.
- Hollow Rock, TN, USA
A weld in the driver's side door assembly has failed. I am concerned that the door may inadvertently open while driving. The problem has been confirmed by a dealer. I had no warning of the problem until the door mechanism failed and continues to fail with each opening/closing. I do not have the funds to repair/replace the door of the vehicle.
- Grand Ledge, MI, USA
The driver door makes a popping noise when opening and closing. Door now has problems closing and sometimes will not shut properly. Also, the window is not going up and down as fast as it should. Both problems happened around the same time and are believed to be related.
- Saint Charles, MO, USA
- Eminence, KY, USA