The front driver's side door began popping and making a loud noise when opening. The the window stopped going down, and now you can hear air coming in through the door, like it is not shut all the way. I took my car to the dealership and they said this is a known problem with the door hinge welds and that the welds are busted. The recommended repair from Ford is replacement of the door and check arm. However, my car is over 36,000 miles, so out of warranty, and therefore the $1900 repair is my responsibility to pay to fix.

- Mt. Washington, KY, USA

2020 Ford Escape Hybrid drivers door retainer support spot welds broken out. Ford will not support repairs. Unable to close door until retainer arm is disconnected. Unable to use window.

- Mission, TX, USA

Spot weld in driver's side door check arm has broken and door will intermittently not close. It sounds exactly like problem NHTSA Action Number: PE23013. Ford dealership has offered ZERO assistance, besides replacing the entire door.

- Meridianville, AL, USA

Popping noise - left front door. The issue is at the check arm attachment.

- Batavia, NY, USA

See attached document from complainant

- La Monte, MO, USA

Left front door spot welds have failed - known issue with these Escapes and no recall has been made. Ford-??s solution is to replace the door and check arm assembly to the tune of way too much money. Door makes loud creaking sound when opening door.

- Tyrone, PA, USA

fRONT DOOR CHECK AS BROKEN ON MY 3 YEAR OLD 2020 FORD ESCAPE. DOOR IS DIFFCULT TO OPEN AND WILL NOT OPEN ALL THE WAY UNLESS FORCED.

- Sutton, WV, USA

right side driver door hinge is making noise when opened. It is beginning to not unlock when i am entering car. i have to go to passenger side to unlock. I am unable to operate window (up/down) fully. I have taken this to dealer and have been told by their body department that this is an issue that they have seen in on other escapes. Have been advised to not put window down. They are looking into this and will call me but have heard nothing since - 3 weeks. I am afraid that this door will break loose or that I will be unable to get into my car and be stranded somewhere. I am unable to get this fixed and obviously can't trade it as it is a known issue and dangerous. PLEASE RECALL THIS AND HAVE FORD OFFER TEMPORARY VEHICLES UNTIL THIS IS FIXED. i AM A [XXX] LADY WITH NO SAFE TRANSPORTATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Connoquenessing, PA, USA

Window started going down when requested and stopped halfway down - it would not go back up. Upon inspection it was found the door check had broken loose from the welds and shorted out the harness to cause the window to actuate.

- Joshua, TX, USA

The driver side door started making a loud click on Saturday 10-14-2023. By Monday the 16th I could not open the window. I took it to the Ford dealership and when the service tech tried to close the door it would not close.

- Sacramento, CA, USA

Drivers side door started 2 days prior with cracking noise, difficult to close and two days later drivers side door is sagging, unable to open or close and window does not work.

- Norwell, MA, USA

My driver side door is breaking at the welded spots. It started making a popping noise and you can see where the weld spots are failing. I have taken it to the dealership for diagnosis and it is doing the same thing that is under investigation currently. My car it out of warranty due to mileage so it is not a covered repair. At this time I have not had it pop open yet because I am limiting opening that door by crawling in the other side but in the couple weeks since it has started the noise has gotten worse from the times I-??ve had to open it.

- Woodstock, GA, USA

Driver door starting making a noise and had trouble closing. And then the window wouldn-??t go down all the way. Took it to the dealership and they said that the spot welds failed in the door.

- Seguin, TX, USA

The weld spots in the driver side door came loose

- Oakdale, LA, USA

Drivers door spot welds damaged. Door creeks, window does not go down.

- Hurst, TX, USA

The driver's side door is making noise upon opening and closing. It is also getting progressively more difficult to get it to close securely. The Ford dealership took pictures and submitted the issue to Ford but today, October 18, 2023, Ford has refused to cover the cost to repair the door. Info sent to Ford is attached. I purchased this new 2020 Ford Escape on March 31, 2021. It has not been in any type of accident. I couldn't believe the door was defective so I googled it and found many articles on the potential recall due to the incorrect spot welds in the door. I went to the dealer and was told that unless there is a recall, chances are this won't be covered because I have 50,000 miles on the odometer. I drive to Florida, and make lots of long highway trips in my retirement so these are mainly highway miles. I'd like to take the car again to Florida in January with my wife, daughter and two grandchildren but I can't do that with the door like it is. I'd like your office to call Bill Brown Ford in Livonia, Michigan, where we purchased the car or Ford Motor Company and encourage them to stand behind their product and provide the cost of this repair. I am, frankly, amazed that they are not going to make this problem right since it is the result of their faulty workmanship. Please look into this for me. Thank you.

- Livonia, MI, USA

Welding connection on drivers side door has come undone causing a popping noise and now damaged the door.

- Carrollton, TX, USA

The left front door spot welds broke. Car is under 40,000 miles. This is NOT a high usage fleet vehicle, but a personal vehicle. Safety issue: The door does not open properly. I can no longer get into or out of the car through the left driver door. In an emergency, it may be impossible to exit the vehicle quickly. The door does not close properly to lock it. The repair will cost thousands; to replace the entire door and check arm. The local Ford dealer and an auto body repair shop have confirmed the problem. The Ford Dealership told me that this was a known issue. No prior warning symptoms. Opened the door one day and it broke.

- Deforest, WI, USA

Driver's door, left front, check strap broke at weld inside of door. Door pops real loud when you open it. The door came open today driving down the road I couldn't get it to shut.

- Viola, IL, USA

The vehicle's driver's door malfunctioned. It is available for inspection, but I paid to fix it earlier this week out of my pocket. It was confirmed by an auto body repair shop.It has not been inspected by the manufacturer, police, insurance representatives. There was no warning lamps' messages or other symptoms of the problem prior to the failure. The first time it occurred was early last year. It was fixed under the warranty manufacturer twice.The last time it was a week ago, but it was outside the warranty when that occurred.So I paid to fix.

- Proctor, MN, USA