10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 307 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Drivers front door began popping when opening and now will not close and window is now not operational. While traveling down highway the door wouldn't latch fully as well. Window now will not go down and door is making a heck of a popping noise
- Bowling Green, KY, USA
Door would not properly close window would not roll down. On investigation weld's on door hinge were broken
- Toledo, OH, USA
Drivers door won-??t close the spot welds are broken on check link mounting bracket
- Warsaw, IL, USA
after dealing with the loud popping of my door for one day, now my window will not roll down and when i open and close my door there is no tension at all. making me believe that the entire inside of my door panel fell apart. it-??s scary because i-??m worried i may not be able to open or close my door soon, or that it will stop latching.
- Seymour, IN, USA
Drivers side door was creaking and now the window will not go down. Reading other complaints seems like a weld issue on the door catch. I do not want this to open while I am driving. I have 41k miles so my basic warranty is not in play. Please let me know if there are other warranties that will cover this.
- Brentwood, NH, USA
the door pops when opening and closing. sometimes gets stuck while opening or closing. looks like the door panel is coming undone from the door. arm break check.
- Seymour, IN, USA
The driver-??s side front door made a creaking/popping sound when opened due to an issue with the welding. This same issue also prevents the window from being rolled down.
- Warwick, RI, USA
Drivers door started popping very loud spoke to ford about it they said to report the safety issue on the welds breaking in the door
- Chatfield , MN, USA
My driver-??s door started making a loud noise. Then it popped real loud and now it has no spring. It will not stay open for me to get out of the car. You have to hold it open. The window will only go down about an inch.
- Brandenburg, KY, USA
The driver door starting making a loud popping sound. I found out the check arm/hinge broke. Now the door has 3 holes in it, the window will not roll up or down, and the popping sound is still present.
- Hernando, MS, USA
I have a bad weld on the driver's side door of my 2020 Titanium Escape and I am told this is a known issue. The window in the door doesn't work anymore and my door is basically falling off and from what I have read this can happen at any time even while driving. They say the door can fly open even while driving because of the bad weld. I have spoken with Ford and they will only pay a fraction of the bill. This requires a fix of a new door. They are expecting me to pay over $1300 for the repair and they will pay $980. To fix on my own is $3300. Why is there no recall. Do I have to get injured or die to be taken seriously??
- Sioux City, IA, USA
I opened door and it made a loud pop and I took it to a dealership and was told it was a Ford issue and the door needed to be replaced but that their wasn-??t a recall so I-??m just stuck with a door that is very hard and loud to open.
- Highlands , TX, USA
My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.
- Greenwood, IN, USA
Weld came undone. Driver door does not work properly. Window does not roll down
- Savannah, TN, USA
Drivers side door inner shell became unwelded. Ford released a TSB technical service bulletin about it, but refuses to call it a recall. Out of pocket $1500
- Southgate, MI, USA
Problems with the driver side door. Purchased car brand new. Currently has 25k miles (roughly). My 3-36k mile warranty ended 10/23. My door is making creaking snapping popping noises and the window Won't go down. I'm concerned the door won't open or worse snap and fall off while driving. I feel I have to hold the door while driving which is not safe.. I have to drive this car for work, I work in the field and need the car to go from location to location throughout the day.. I took it to the dealer garage. The conversation went along the lines, the door arm welds are bad and the garage mentioned they had 5 cars recently with the same problem. They said it was covered and then the door would have to be replaced. They (service dept) sent it over to the body shop stating it was too long of a job for service dept to do. I waited 2 weeks and went down to check on status. The body shop said it wasn't covered and it would be $2400 to replace the door. Contacted Ford about the letter that's supposedly to come out to owners with this problem 2020 escape and they know nothing about it. I reached out to another dealer in the area and they are very aware of problem with the escape door but they know nothing about Fords customer satisfaction program regarding the door. Very concerned the car door is unsafe.
- Deltona, FL, USA
The driver side front door welds have broken on the door closer. The window now operates sporadacially and the door does not always properly latch. The door has opened to the first catch at times. The dealer tells me that the cost will be $4200 to fix. The whole door needs to be replaced.
- Portland, OR, USA
The driver front door check arm spot welds are breaking, making the door hard to open and close. The vehicle only has 56,000 miles.
- South Pasadena, FL, USA
The weld that holds the control arm for the front driver side door has broken.
- Warren, MI, USA
- Wichita, KS, USA