10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
440 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #86

Nov 102022

Escape

  • miles
The welding at the door check has completely come apart on the driver door and is popping in the passenger door. The driver window no longer rolls down.

- Frisco, TX, USA

problem #85

Jul 182023

Escape

  • miles
I am reporting a weld malfunction on the driver's side door for the check arm assembly. I started to hear a log poping noise out of the blue one day. And the next thing i knew the door was not opening properly. Took it in they informed me the weld had broken and that i would need a brand new door. I unfortunately am no longer under warranty. And feel this should be a recall, given it is a manufaturers error.

- Madisonville, TX, USA

problem #84

Jul 052023

Escape

  • miles
We noticed a loud "popping" sound in the hinge of the driver side front door. The door was unstable and we had trouble shutting the door. After research we realized this could be a problem that could cause the door to open while driving. The car is at a Ford Dealer being repaired now and the cost to me is $1157. Ford is not taking care of this dangerous situation.

- Houston, TX, USA

problem #83

Jun 272023

Escape

  • miles
I just took my 2020 Ford Escape (bought new) into Maryland State Emissions for testing, they informed me that many Ford models do not connect with the computer at MD State Emissions. When I took the car back to Ford for a software up grade they said they could not sell a car without passing emission for MD State. However they would perform the upgrade and charge me. So why did you give them permission to sell a car that can not pass the emissions test? If you search on-line you will see many people have this exact problem. This should be under a warranty recall, at no charge!! They also told me that the car was out of warranty, of course it is how can I know the car emissions won't connect to MD State computer if it takes over 2 years for MD State to require your first test!

- Owings Mills, MD, USA

problem #82

Jul 152023

Escape

  • miles
My driver's side front door has started to make a large popping noise and is resisting opening/shutting. A few days after this started my window has also started to act up, not wanting to go all the way down or going down when I'm trying to get it to go up.

- Lincoln, NE, USA

problem #81

Jul 052023

Escape

  • miles
The center hinge connecting the driver's side door to the car has become disconnected as if it is no longer welded to the car door. This hinge limits how far the door can swing open. The concern is the door being unable to close completely and the window mechanism not working properly. The problem was first noticed on July 5 as there was a clicking sound as the door was opened as well as some resistance. People at three different dealerships noted that "this is a problem that has been occurring." The third Ford dealership is willing to do the work. Here the problem was documented and is scheduled to be repaired on July 24. A new door will need to be ordered and replaced. The service manager warned me of two complications that could possibly occur because of the broken hinge. Since July 5 I have been exiting and entering my three year old car through the passenger side since I cannot risk not being able to close the door. I also am careful not to open the window as it may come off of its track.

- Collingswood, NJ, USA

problem #80

Jul 052023

Escape

  • miles
Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. My door started making a lot of noise when opening it and closing it. Now I can only open my door to a certain degree and and cannot open it all of the way. My window now is not working properly so I can't open it without it getting stuck halfway down. Is very hard to close the window.

- Las Cruces, NM, USA

problem #79

Jul 162023

Escape

  • miles
Service engine soon light is on due to the injector problem that has been recalled, but has not been fixed yet, because the dealer has not received the parts yet. Service engine soon light is also throwing a code for the catylitic converter and it-??s causing the vehicle to run and shift poorly and getting worse fuel economy because of this issue. I have always bought Fords and I-??m very dissatisfied with the problems I-??ve encountered since I-??ve purchased this vehicle. I think these issues need to be addressed and fixed ASAP, because this could potentially lead to a fire under the hood or underneath. Toni Ann

- Wheelersburg , OH, USA

problem #78

Jul 122023

Escape

  • miles
Lt door is very hard to close, does not open properly. Lt door check arm weld broke.

- Pine Grove Mills, PA, USA

problem #77

Mar 172023

Escape

  • miles
Back in March my door started making a popping noise. As time went on the weld spots broke which then led to me not being able use my car door window or lock the doors as the fuse keeps blowing due to the parts that are broken. My door also doesn-??t latch completely and I don-??t feel safe.

- New Freedom, PA, USA

problem #76

Jun 302023

Escape

  • miles
On May 30th my driver's side door hinge broke and arm fell inside the door, my Ford dealership ordered new door, due to not being able to make repairs, still waiting on 1st door, then on June 27th the passenger front door did the same exact thing, only this time door would not close, had to go to dealership while my wife had to hold door because it was open, we are both elderly and this is dangerous. I contacted Ford relations and because I am barely over the 36,000 miles they said they cannot repair either of the doors..please help..there needs to be a recall under this. I see alot of people filing complaints. Look under SSM50150, THIS IS AN ONGOING, very dangerous problem. Ford needs to be responsible!! It is a flaw in manufacturing, how this happened to both doors within a month of each other..please help.

- Del Rio, TX, USA

problem #75

Jul 062023

Escape

  • miles
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.

- Valparaiso, IN, USA

problem #74

Jul 012023

Escape

  • miles
At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held the safety 'check arm' in place inside the door. In researching the matter, I located that you already have this noted (SSM 50150) on vehicles with high usage profiles. I am a regular driver. This is NOT a fleet vehicle. I'm lucky in that the car is under warranty and will hopefully be repaired with zero costs, HOWEVER, this is nothing that any Ford Escape owner should have to deal with, at all, through the LIFE of the vehicle. Furthermore, the same spot welds and check arm apparatus appears to be used on the other car doors, so my guess is that this too can pose an issue. Ford should honor these repairs well beyond any bumper to bumper warranty period, as well as disclose IF the replacement door is using an improved weld or fastening system. ***!!! THIS IS A SAFETY ISSUE because without the arm check functioning properly the door can fly into passing or oncoming traffic unexpectedly, causing injury to the driver of the Escape and/or any oncoming vehicle that slams into said failing door assembly which could result in the loss of control of their vehicle!!! *** My car is in the shop now where I hope this will be part of a covered claim to document. Apparently, I may have to wait months for new front door assembly.

- Marlton, NJ, USA

problem #73

Jun 282023

Escape

  • miles
AWD Module Failure and needs to be replaced. Service lights came on, and awd was disabled, pre-collision was disabled, and hill-start assist was not available. I looked this up, and al ot of people have had the same problem. The vehicle was just outside the warranty (37,688) and cost over $1100 to repair. AWD should be considered to be in the Powertrain warranty that is still active.

- Brick, NJ, USA

problem #72

Jan 202023

Escape

  • miles
Fluid leaks onto drivers foot while driving. Was told by ford mechanics it-??s a known problem and normal for the make and model of car

- Rock Hill, SC, USA

problem #71

Jun 252023

Escape

  • miles
Vehicle would not shift out of park from a cold start. Dial shifter would not rotate. Vehicle could start but could not be driven. Problem has not been confirmed by dealer or independent service center. There were no warnings. Vehicle had been sitting in the sun in a parking lot on an 89 degree day for two hours. Cooling the vehicle cabin with A/C for 1/2 hour allowed the dial shifter to operate.

- Albuquerque, NM, USA

problem #70

Apr 072023

Escape

  • miles
Door guide hinge failed where the guide hinge is "welded" (glued) to the internal frame of the door, causing the door to sometimes not to close, window to stop lowering, and inoperable lock. Shockingly not covered under warranty

- Irondale , MO, USA

problem #69

Jun 162023

Escape

  • miles
The "spot weld" on the drivers side door failed not allowing the drivers side door to open or close. This problem is occuring on both the Ford edge and Ford Escape according to jarrett's repair people. Mine is a 2020 Escape and cannot be repaired. Ford will not allow it, and will only fix it if it falls under the 3 yr, 36000 part of the warranty. Mine is outside of the 36 month warranty and they want to bill me over $2000 to repair it by buying a new door, not acceptable. This is a manufacturer defect and Ford should fix it, welds should not fail.

- Sebring, FL, USA

problem #68

May 132023

Escape

  • miles
I have been the only driver/owner since May of 2020. Vehicle has not been in any type of accident. 2020 Ford Escape has approximately 18,000 miles. I did purchase (bumper to bumper) warranty. Vehicle is scheduled for service on July 10, 2023. Ford dealerships are understaffed and can only service vehicles on urgency of issue or issues. July date was soonest and was from the 3rd Ford dealership I called. Issues started on May 13, 2023. While vehicle is parked and while it-??s being driven, the following warnings occur: -??AWD Off -??AWD Service Required -??Powertrain Malfunction -??Powertrain Service Required -??Pre-collision Assist Not Available -??Service Advance Trac -??See Manual -??Passenger window opens/closes on its own When vehicle is in park: -??Power Lift-gate opens halfway or does not open -??Doors unlock and lock on their own

- Clinton Township , MI, USA

problem #67

Jun 062023

Escape

  • miles
Drivers rear door does open from inside

- Columbus , OH, USA

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