I went to get in my car one day and my door was making a popping noise. I took a closer look and my door check strap unwelded from my car door.

- Salem, OH, USA

I purchased this car brand new in July of 2020. In the Fall of 2022 the driver side door started making a popping sound when opening and closing and wouldn't close properly. At this point the window started not going down all the way. I took it in to the dealership and was told that the regulator would have to be replaced. They ordered the part and when it came in they replaced it but they discovered that the welds on the bracket holding the check strap to the inside of the door had come detached and the track had become bent and was actually keeping the window from going down. They said that it could not be repaired and the whole door would have to be replaced. To me this sounds like a factory defect and Ford should be responsible for 100% of this replacement. I was outside of my factory warranty so I would be out of pocket for the replacement. The service advisor reached out to Ford to ask what they could do. Ford offered to cover a portion of the expense but still left me with an out of pocket amount that I can't afford to pay. This car was barely 2 years old when this happened and this should not be happening under normal use. The dealership riveted the bracket back to the inside of the door and it's a temporary fix but the window still doesn't go down. It is a major inconvenience and I'm concerned if in an emergency I won't be able to get my window down. I'm paying good money for a new car and should not be having this issue. FORD YOU ARE RESPONSIBLE AND YOU SHOULD PAY FOR THIS REPLACEMENT! I'VE SEEN MANY COMPLAINTS ABOUT THIS VERY SAME ISSUE.

- Guthrie, OK, USA

Driver door check arm attachment point (black door hinge) snapped from manufactured spot weld to frame of door. Ford Dealer stated my Escape was the 3rd one that month with the same problem. Mechanic said the hinge was not welded properly at the bottom spot weld by manufacturer and that I should call Ford and NHTSA to see why my 2020 Ford Espace S 1.5 AWD isn't covered under the Recall ID # 10201603 as it is a Ford Escape between 2020 and 2021. SSM 50150 recall notice

- Albuquerque, NM, USA

Spot welds on the left front door check arm attachment to the car door broke. It is available for inspection. The door is no longer limited in motion and can fly open in an uncontrolled manner. The problem has been confirmed by the dealer and SSM 50150 by NHTSA shows this is a known problem to the manufacturer, Ford. There was no warning or symptom prior to the failure.

- Kingsville, MD, USA

The spot welds on the driver side door where the arm connects the door to the car broke. My window, locks, and side keypad now malfunction. In addition, my battery drains at night. I have taken my car to the dealership service center and body shop/collision center. My door will have to be replaced. There were no warning messages or symptoms prior to the spot welds breaking. The door doesn't properly open or close and fingers could get slammed when it closes on it's own.

- Sylvania, OH, USA

On June7th I was driving home in my 2020 hybrid escape when the motor quit and the car came to a stop, then smoke started coming out from under the hood, I opened the hood and flames shot out at the back side of the motor on the passenger side, oil was leaking on to the road and on fire, I called the fire department, when they got there all the fire finally went out as the oil burned up. I had the car towed that day to Purchase ford in Mayfield KY. where it is still at. At first I was told this would be a warranty covered job, the car had 37500 miles, the power train and motor are good for 60,000 miles. It was apparent this would take a long time to fix, and I told Ford I did not want the car back as it would be depleted in value with a history of a fire, In July I got a recall 22V484 for the very reason my car caught on fire. Come to find out the motor failed and thru a rod and a hole in the block let the oil leak out and catch on fire. I asked for a loaner but they did not have one, I rented a car and Ford finally paid for most of it but I'm still out $500, I have returned the rental car. I have made five months of payment on this car without having it. At first Ford said they would do a buy back, then they emailed me saying this was denied due to KY. guidelines? I also asked for another car of equal value and that will not happen. Finally Ford told me to accept the repairs on my car and take it back or they were closing my case. My case # is [XXX], my contact was customer service rep. [XXX]. The car has a value of about $25000 if it had not caught on fire. I feel Ford should reimburse me for my payments or give me another car of equal value or make up the difference I will lose if I take the car back. I also think they should provide me a loaner while my car is being fixed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Hickory, KY, USA

The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the track arm of the door failed to catch, causing the contact to hold the door by the door handle. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the vehicle had to be repaired out-of-pocket as the vehicle was out of warranty. The contact referenced Ford Technical Service Bulletin Number: 10184651. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 48,000.

- Cygnet, OH, USA

Windows operating intermittently. Repeatedly the dashboard flashes "Cross Traffic System Fault", "Blind Spot System Fault", "Blind Spot Left/Right Sensor Fault" occasionally "Cannot Access Memory While Driving". The lower center display panel on the instrument panel goes completely BLACK, and one cannot operate the defroster or air conditioner. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (DeMontrond Ford) has now worked on the problem at least seven times, but safety issues do not stay fixed. Date below is when most recent series of issues occurred.

- Kingwood, TX, USA

The door makes a cranky noise that makes it hard to open and close. The windows are also possibly going down now. the dealership is not trying to take responsible.

- Holly Springs, NC, USA

I was stopped at a red light with my foot on the brake. The vehicle unexpectedly accelerated and crashed into the vehicle in front of me. Collision assistance did not activate, and there was no audible warning. The vehicle accelerated with such force that both cars were damaged. A police report was obtained. no one was injured. Damage to the vehicle includes a broken grill, broken head lamp, bent hood and broken brackets under the hood. The car is currently at Serra Bodyshop Center in Rochester, Michigan. The vehicle was serviced on 6/15/22 at Elder Ford in Romeo. oil change, rotate tires, check alignment and multipoint inspection.

- Leonard, MI, USA

The car continually has delayed acceleration. It revs and drives 2.5 mph for several seconds before it lurches into gear. It's extremely unsafe and I'm concerned about it happening on the highway. Ford is refusing to take an appointment with me to assess the safety of the vehicle until 2-3 months out (won't even put my name on a waitlist) and will not offer a loaner vehicle in the interim. The car has 15,000 miles on it and is under warranty.

- Garden City, NY, USA

Repeatedly the dashboard flashes "Cross Traffic System Fault", "Blind Spot System Fault", "Blind Spot Left/Right Sensor Fault" occasionally "Cannot Access Memory While Driving". The lower center display panel on the instrument panel goes completely BLACK. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (DeMontrond Ford) has now worked on the problem at least six times.

- Kingwood, TX, USA

The vehicle has a safety system called hill assist start and auto hold braking. When activated the driver can take their foot off the brake pedal when fully stopped and the car should stay stopped until the accelerator is engaged. The first incident occurred about 5 months ago. I had started the vehicle and put it in drive. A warning then appeared on the dashboard saying hill assist start fault and then immediately switched to auto hold fault and the car started moving on its own. After stopping the car and resetting the transmission the fault message went away and the car held in place. About 2 weeks later this same fault happened but I was unable to stop the car in time before hitting a pole on the left front quarter panel. This caused a large dent. I was able to take a picture of the fault message on the dashboard. I had to take the car in for another issue and told the service advisor about the auto hold faults. The dealer ran a diagnostic and found no issues. The issue did continue after this visit. About 2 months ago the fault occurred when the car was next to a wall and the front left side was heavily damaged when it hit the wall. I was able to take another picture of the fault message. At the same time, we had issues with getting the car into reverse on the transmission dial Returned to the dealership and informed them of the continued issues. I also opened a case with Ford over the issue. The dealer again ran a diagnostic, drove the car but could not reproduce any of the issues or faults. I showed them the pictures of the fault message and they did not take it seriously. A Ford engineer also inspected the car and could find no issue. We reluctantly took the car back. Now the auto hold will turn on and off by itself when the car is stopped. The car will start to roll forward until the brake pedal is engaged. I informed Ford of this, and they said there is nothing else they can do for us. All of these issues happen at random. The car is unsafe.

- San Antonio, TX, USA

My wife sliced her finger open using the up/down button to raise/ lower the driver window. The silver metal part of the button is very sharp. The passenger side is the same way. Our local dealer said he has noticed that on some models. I see there is no recall on this item but it should be.

- Benton, KY, USA

2020 Ford Escape Titanium Hybrid - Battery does not start. Occurrence: twice at 15K and 21K. Total mileage on vehicle: 21K. Turning the ignition key of the Escape Hybrid, the electric motor is supposed to be activated. The electric motor, in turn, starts the gasoline engine. At this point, there is total failure.

- Ft. Myers, FL, USA

This is a Bluetooth issue. When you-€™re talking on the phone, after period of time you begin to sound like a robot. You have to take your phone off of Bluetooth and put it back on Bluetooth taking your eyes off the road. Many times it-€™s while you-€™re on the highway. My husband works for a company who purchased 600 cars for their last project and everyone he knows has the same issue. It-€™s definitely widespread. The Ford company says you have to have a radio person to deal with it and they don-€™t have a radio person on staff at some locations and others they-€™re only there for certain days of the week. this is a dangerous situation.

- Wellington, FL, USA

DOOR WELDS BROKEN AT DOOR Check ARM MOUNTING POINT. NEEDS REPLACE DOOR.

- Bedford, TX, USA

The vehicle started, but the dashboard was black and the wheels were locked. The radio, heat, etc. were working. I could put it into drive and reverse, but the wheels would not move. The salesman I bought the car from drove out and loosened, then tightened the battery cables. He said that it would re-boot the computer. Either that worked OR the 20 minute wait time that I've been reading about worked. Before this problem occurred, there were a few times that I got a message on my middle screen, (Navigation, etc) saying "System Off To Save Battery...Please turn ignition off and start engine" The dealership could not find a problem other than a low voltage issue with the battery. The service advisor told me they had the battery on a testing device for a "really long time" and the low voltage issue never resolved. The service advisor also told me that I need to drive the car more and to watch for error lights in the cluster. About a month later, after running some errands, I turned the car off and a mild thud noise came from the engine area. I knew the vehicle did not shut down properly. When I came out from one of my errands and started my vehicle, a message came up on the middle screen, (n Navigation, etc.) It read " System Off To Save Battery....Please turn ignition off and start engine" There is also a burning smell when I drive the car now, this is new. From what I've read on this site there is no doubt in my mind that this particular make and model of the Ford Escape has some serious and dangerous issues. Please look into this. I DO NOT feel safe driving this vehicle.

- Ypsilanti, MI, USA

Driving down the road the car kicked off an error that said vehicle network communication error. We lost all lights, all controls, and started loosing power to the engine. The car died when we stopped it. It would not allow us to shut the head lights off so we did this manually. The car doesn-€™t respond in any way for anything

- Standish , ME, USA

The contact owns a 2020 Ford Escape. The contact stated while reversing there was an abnormal noise detected. The contact stated that the brakes were sticking. The brake warning light was illuminated. The contact called the local dealer and an appointment was scheduled however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 4,000.

- Alsip, IL, USA