On Dec. 27, 2019, I purchased a new 2020 Ford Escape from Walnut Creek Ford in California. 1.Within days I noticed that the car would, without warning, begin to shake violently when going down steep hills. I brought the car back to the dealer. but they couldn-??t diagnose any problem. After the 4th return trip to the dealer, one of the technicians found a Ford repair bulletin that referenced the shaking issue. He fixed the car. 2.The 2nd problem was on July 9, 2021 about 1pm. I was traveling at 55mph on a freeway when the dashboard screens went totally black. There was no map, no speedometer, nothing at all on the screens. The directional signals wouldn-??t work. The air conditioner went off with the temperature at 102 degrees. As I pulled into a parking lot, I realized the windows were all locked. I tried to turn off the engine with no results. The gear shift knob was frozen. My car has now been in the shop at Walnut Creek Ford for 41 days.

- Berkeley, CA, USA

After a few days of driving on rainy days, one day at mornging, my car stopped working and I couldn't start it anymore. Various alerts about handbrake, brakes, -??stopping the vehicle-?? and more were appearing. I called for assistance, and Ford send me a Truck crane. They couldn't put the unit in neutral so they could move it to the lift (first problem). When I took it to the Ford agency they checked it and after a week they accused me of putting my car in a big puddle. They told me that the hybrid battery connectors were wet. Why"?" When he showed them to me, I realized that these orange connectors are positioned at the bottom of the vehicle, just 9 inches from the ground! I explained that I had not entered any deep puddle, but this water was due to normal driving on rainy days, which splashes in a normal way from the tires and the vehicles on the sides. I said, my car should be able to drive on rain, as the rain is something natural and normal. My car is in diagnostic in the Ford agency. They don-??t want to pay warranty because they said rain is a natural phenomenon. This means that with puddle of water as small as 3 inches, water can get into these connectors, get wet, damage the hybrid battery, the unit and possibly cause an accident. If one day You encountered a slight 9-inch flood, it would be a sure breakdown! Ford should review why they put these connectors on the bottom of the unit, without protection against water, without a hermetic seal and with the risk of breaking down the system and the car completely. Sorry, I am from Mexico, but this car is sell and produced in USA and I consider important to check this big mistake in security and in the design of the unity.

- Guadalajara, Jalisco, Mexico, CA, USA

Yesterday, July 25, 2021, I had a really unnerving experience driving my 2020 Ford Escape Hybrid. As I was about a half mile into my drive, a -??Stop Safely Now-?? warning popped up, and the car slowed to about 15 MPH. I pulled over on the side of the road and the vehicle simply stopped. I couldn-??t start it, and the engine and battery lights were red. The start button was flashing green. I sat there, with traffic passing by, unable to start the car or turn it off, as it appeared it was in accessory mode. I called Astoria Ford and talked to Greg, but it was Sunday, so no service available. I was fixing to have it towed and was prepared to wait an hour for the tow truck. After 20 minutes, a message popped up that said the car was going into a -??System off to save battery mode-??-??. I was finally able to shut it off. A couple minutes later, I was able to restart the car, and drove immediately to the Astoria Ford dealership. The potential danger to this vehicle getting rear-ended seems great, and is a known issue with Ford now. Since I-??ve owned the vehicle (a few months now), the car, when driving slowly down a hill and coming to a stop, will lurch and shudder, which leads me to believe that there could be some electrical and/or power train problems. It seems that there definitely should be a recall before something serious happens to those of us who own this vehicle.

- Astoria, OR, USA

When at a stop light upon acceleration the car is very sluggish. I have noticed if I turn the air off there seems to be slightly more power. I feel the safety in this comes when a vehicle is moving excessively slow that it causes a potential threat to being involved in an accident.

- Battlement Mesa , CO, USA

Titanium or SEL editions have a 10 speaker B&O stereo with a 6x9 -??subwoofer-?? located in the right rear cargo area. The speaker hums/vibrates/shakes loudly through all volume levels - it is a KNOWN issue with Ford that the screws securing the speaker in to its mount are cheap and often come loose, casing loud vibrations. Tightening them back up is time consuming and only a temporary fix

- Boiling Springs, SC, USA

Lift gate randomly closed hit me in the head when I as in the back of the car.thelift gate randomly opened when I walked behind the car.

- Covina, CA, USA

The contact owned a 2020 Ford Escape. The contact stated while driving 1-2mph when the contact depressed the brake pedal, the vehicle did not respond and continued to move forward until vehicle came into contact with structure. The contact stated all air bags deployed with the exception of the passenger side curtain air bag. 2 persons were injured, and were taken to receive medical treatment. The contact stated no warning light was illuminated. The vehicle was towed to a tow yard where it was diagnosed with being destroyed. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was approximately 1,000. The VIN was not available.

- Evansville, IN, USA

I was driving and all of a sudden my 2020 Ford Escape SE sport hybrid flashed 'stop safely now' and my car essentially died on me. Fortunately, I only approaching a gate at about 20mph to exit a parking lot so I wasn't going fast. However, I could T restart the car or move it for a few minutes. As such, I had to leave the car in the middle of the lane until it would finally start. It has only 6400 miles on it. This has not happened before, but from reading other forums it seems to be somewhat prevalent.

- Washington, DC, USA

Our pre-collision light keeps coming on for no reason. Northgate Ford won't deactivate it for me. It goes off randomly and it's a major safety issue since I could wreck my Escape. The whole dashboard lights up in an orange color and it dings repeatedly.

- Cincinnati, OH, USA

Panoramic vista roof panel improperly aligned from factory which allowed rain water to flow to interior and damage headliner / wet electronics of vehicle due to front edge of the sliding glass panel not fully contacting the margin seal.

- Kent, WA, USA

I I was driving down road speed limit 55., no other cars in sight, and my panoramic sunroof just shattered.

- Oakland, TN, USA

My vehicle has been in the shop (northgate Ford) so many times and they said that there's nothing wrong. The service manager went out with us and saw it wasn't working properly. My car isn't safe to drive as the lane keeping system tried taking me off the road so many times. The dealership wants me to trade my car in and I said absolutely not. I don't want anyone killed because of the problems with this vehicle.

- Cincinnati, OH, USA

My pre-collision light keeps coming on randomly. My dashboard lights up and chimes for no reason. Northgate Ford said my Escape is working fine.

- Cincinnati, OH, USA

Was driving on strret when car started decelerating for no reason. I pushed on gas pedal but car slowed to a stop in middle of traffic. Everything running but gas pedal not responding. Had to turn car on/off for several minutes before car would accelerate again.

- Hermosa Beach, CA, USA

Hello, my name is [xxx]. I recently purchased a new vehicle, a 2020 Ford Escape sel, and I have been telling my car dealerships about my backup camera how it just goes entirely black, and it said that the camera is unable to work. I have expressed my car dealerships about it. They keep saying that we don't have the part yet, and I am exhausted from telling them, and I always use my backup camera to park my car back, and I need you guys to do something about it. I just purchase a new vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mckeesport, PA, USA

The engine light in my 2020 Ford Escape keeps coming on. I took it to adamson, now stiverson dealership, a part was installed on the second visit. Two days later, the engine light came on again. I waited one week until I could get an appointment to return to the dealership on October 22, 2020. After waiting all day, I called the dealership and was told they had not had a chance look at the vehicle. I returned to the dealership on October 23, 2020 to have the dealership determine the problem. The car has hard transitions in accelerations at times and the engine light is on signaling a problem that has not been repaired. I have a warranty on my car. I am paying my notes and warranty but the issue with my "new" car is not resolved.

- Birmingham, AL, USA

The top of dash board in its entirety but specifically the trim piece around the heads-up display on specific trim/modes creates a reflection upon the windshield, particularly directly in the drivers main sight line, with such low opacity it makes driving visibility difficult. Additionally the trim piece is smooth plastic, whereas the dash itself is textured. This occurs primarily during the day during any lighting condition outside and is increased with direct sunshine upon the vehicle.

- Fort Collins, CO, USA

Safety recall announced on 2020 Ford Escape. Selective, my insurance company, and manry-rawls llc, my Agency sent me an email.

- Waverly, VA, USA

Switch that operates side rear view mirrors is broken

- Galveston, TX, USA

Brand new 2020 Ford Escape hybrid car intermittently stops and ceases. Seems something wrong with electrical system. This happened while driving 10 mph down residential street. Car is inaccessible and cant even get into neutral. Tried disengaging electrical battery. Had to let sit for 15+ mins and car seems to reboot itself. Then you can start and put into drive/reverse etc but acceleration does not work and only idles. This is 2nd time happening. First time, we let it sit for 30 more mins and seems it electrically rebooted itself and car worked. Was able to drive to dealership. They had it 1 week and said its fine no computer issues. [xxx]. (8/19/20). Now, 8/28/2020 this happened again. This vehicle is not safe and will be looking for a replacement vehicle. We had a 2012 Escape that due to a manufacturing defect caught on fire on highway in 2014. Ford is not putting out safe products and need to be investigated for these faults as these are serious endangerment to their customers lives. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Newburyport, MA, USA