10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
12,914 miles

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« Read the previous 20 complaints

problem #64

Aug 012022

Expedition

  • miles
[XXX] on my way to pick up kids from school in Dallas and take them home. I was driving about 65 mph trying to accelerate to pass an 18 wheeler, to exit. As I press on the gas there was no acceleration. All l hear is motor revving as if I-??m in neutral, it feels like it slipped the gears resulting in the inability to speed up. At this point, I-??m in front of the 18 wheeler, which is coming up on me while I am unable to accelerate. I have to swerve to avoid him hitting me while nearly hitting the car next to me. Luckily, there wasn-??t an accident. It remains this way for about 3 sec & then I take my foot off the gas & try accelerating again & it catches a gear and performs normally. I took it to the dealership & they kept my car for over a month did a complete overhaul on the transmission they said they repaired it & gave my car back. After a few days the same problem occurred. I took my car back & they did a 2nd overhaul on the transmission & gave me my car back. The same day I picked up my car after repairs the same problem happened. I-??ve taken my car to a Ford dealership 6 times now for same issue. Currently my car is back at the same dealership & they-??re trying to correct the issue. I drive 6 children all under 10 years old home from school every day & I have lost all confidence in my vehicle. I-??m terrified when driving on overpasses, merging or trying to switch lanes, I never know when it will happen. As a result of my fear of this happening with the children, I try to avoid driving on highways at all with them, which is very difficult for picking them up. I filed a lemon law claim but don-??t qualify. I have written letters to manufacturer, sent videos of dash when transmission failing so they could see the error codes & gauge-??s but they can-??t seem to fix it. Please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Forney, TX, USA

problem #63

Jan 032024

Expedition

  • miles
Transmission lost power, revved up high and wouldn't shift into gear. All this happened while driving. Taking to Ford dealership for a second time for the same thing. Car is equipped with the 10R80 transmission.

- Round Rock, TX, USA

problem #62

Dec 312023

Expedition

  • 65,600 miles
The contact owns a 2020 Ford Expedition. The contact stated while driving 60 MPH and depressing the accelerator pedal, the RPMS increased; however, the vehicle failed to respond and downshifted. The message "Transmission Fault" was displayed. The contact was able to veer to the side of the road. The contact stated that after 15 minutes, the vehicle made an abnormal clunking sound and shuddered while the transmission shifted into gear. The contact continued driving at low speeds. The dealer was notified of the failure. The dealer informed the contact that the failure was a manufacturer-??s defect; however, the vehicle was not covered under warranty due to the mileage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 65,600.

- Spicewood, TX, USA

problem #61

Feb 032023

Expedition

  • 36,000 miles
The contact owns a 2020 Ford Expedition. The contact stated when the vehicle was first started, the vehicle hesitated before shifting out of park(P) into drive(D). The contact stated that the vehicle also hesitated while driving at various speeds and then jolted into the next gear. Additionally, the contact stated that after reversing down the driveway and attempting to shift reverse(R) to drive(D) the vehicle hesitated and was still rolling backwards after the contact had shifted to drive(D). The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

- Northville, MI, USA

problem #60

Aug 302023

Expedition

  • miles
When you rapidly accelerate the power train slips into neutral and you lose power and the engine revs. Let off accelerator and it reengages. The first time I got a warning -??wrench-?? and error message in the Ford Pass app.The next several times no -??wrench-?? or error message. Ford knows the problem exist. They have TSB 23-2249 out that list all covered year and models that the problem can exist on as well as repair instructions. This problem is a safety hazard if you are attempting to enter onto the interstate and you lose power.

- Stockbridge , GA, USA

problem #59

Dec 012023

Expedition

  • miles
I purchased this vehicle used, I started having transmission issues here and there and now it's more frequent. I travel from Houston tx to Katy Texas weekly and travel on I-10, the most dangerous road in Houston with my 9 year old daughter and 2 year old son. There have been several times where I was almost rear ended because the vehicle shifted gears and when I would push the accelerator the vehicle would do nothing and just glided. Yesterday traveling to Katy, it happened again but only this time the vehicle didn't shift back into gear for a longer period of time and again almost causing us to get rear ended. I have taken my vehicle to Ford only to tell me that they test drive it and nothing happened so they were not able to fix anything. I have read several complaints about this issue with the 10 speed transmission but nothing is being done about it. This is supposed to be a safe family vehicle on the road but instead it's a DEATH trap waiting to happen. Please, please, please look into Ford being held responsible for this issue that should be fixed. Thank you for your help.

- Houston, TX, USA

problem #58

Nov 152023

Expedition

  • 45,000 miles
The contact owns a 2020 Ford Expedition. The contact stated while driving 75 MPH, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.

- Goliad, TX, USA

problem #57

Jul 122023

Expedition

  • 91,034 miles
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.

- Reading, PA, USA

problem #56

Apr 052023

Expedition

  • miles
Driving down road went to pass and lost all power almost causing a collision. Then transmission reengaged.with a very loud thud. Vehicle continues to do this and has done this since day. One randomly when downshifting usually around the eighth gear.

- Bonanza , OR, USA

problem #55

Sep 012023

Expedition

  • 60,000 miles
The contact owns a 2020 Ford Expedition. The contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. Additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. The vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.

- Birmingham, AL, USA

problem #54

Oct 182023

Expedition

  • miles
Transmission slip in 4A and above gear 4 at speed..hesitation at speed accelerating inconsistent, clunking/jerking from park to reverse when parked. 22-??s have lawsuit-??don-??t understand why 20-??s aren-??t included. Need recall

- High Point, NC, USA

problem #53

Oct 272023

Expedition

  • miles
Routinely the vehicle shifts erratically, can't seem to find the right gear, and loses power. I am surprised that I have not been rear-ended yet as the vehicle loses power on busy roads and freeways.

- Omaha, NE, USA

problem #52

Oct 112023

Expedition

  • miles
Transmission is awful hestiates and is going to cause serious accident. Latest incident occured on freeway semi started coming into my lane without seeing me and I floored it. Car hesitated I had to swerve onto the shoulder to avoid the accident. There have a number of occurneces over the 3 years we have owned the car where we have almost got hit because the car hesitates. My wife will not let our kids ride in the car because it is unsafe. Ford has attempted to fix the transmission 5 time and stil has not suceeded.

- Whittier, CA, USA

problem #51

Oct 102023

Expedition

  • miles
Transmission has always been faulty in the vehicle. The vehicle constantly hesitates. We have had a number of incidents when turning the transmission hesitates and come close to getting hit. Car hesitates and slips when entering freeway and we almost get rear ended. Last week I was on the freeway and a semi started to come in my lane I attempted to floor it to avoid a collision and vehicle hesitated and did not take off. I had to swerve onto the shoulder to avoid the accident. I have notified Ford 5 times of the problems. Ford has attempted to fix the transmission 3 times and failed every time.

- Whittier, CA, USA

problem #50

Oct 032023

Expedition

  • miles
Hard shifts into gears, when accelerating to pass a vehicle vehicle stalls and loses all power even on interstate and will not accelerate until it gets down to 15-20MPH. Almost wrecked several times because of this as I went to pass another vehicle. Very very dangerous at highway speeds. No warning lights or anything came

- Talking Rock, GA, USA

problem #49

Sep 062022

Expedition

  • miles
1. Power train (transmission) slips causing the vehicle to jerk. Issue is most noticeable when accelerating out of 3/4 gear to 5th and into 10th. Yes available. 2. The vehicle randomly without a noticeable pattern, and when stopped at a light, the engine would shutoff (which is designed with auto start stop) but when stepping on the gas pedal, would not start back up. It would need to be put in park and push start the motor. Additionally, when the vehicle is on an angle, even if the emergency break was set while the vehicle is in neutral and then out in park would shift violently when putting the transmission from park to drive or reverse. 3.multiple Ford dealers were contacted for support but the soonest appointment was 90 plus days out. When the vehicle was dropped off it sat for three days before a call to the manager helped a tech -??look-?? at it. The fix was a so call update to the onboard computer. Vehicle still shifts hard when going into 5th and 10th and when moving from park into drive or reverse on any incline regardless, wether the emergency break is set or not. 4. No. 5. No on board signage, except the battery light when the issue happened with the engine shut off.

- Graham, WA, USA

problem #48

Aug 152023

Expedition

  • miles
While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.

- Fort Myers, FL, USA

problem #47

Aug 182023

Expedition

  • miles
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn-??t find the problem. They said they did an -??engine relearn-?? and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!

- Mukwonago , WI, USA

problem #46

Aug 182023

Expedition

  • miles
I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it-??s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It-??s like the transmission can-??t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.

- Gasport, NY, USA

problem #45

Jun 012023

Expedition

  • miles
The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn-??t enough, this is a major safety risk and I fear each time I have to take my family on a ride.

- Buford, GA, USA

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