10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
9 / 0
Average Mileage:
40,291 miles

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« Read the previous 20 complaints

problem #110

May 012018

Explorer

  • miles
Noticed water leak coming out of seat belt harness area in third row. Water leak is causing entire area to become wet in third row. Mildew smell is now present. Afraid there may be mold growth causing health issues. I put towels around the seatbelt to catch water and they are soaked when I change them out. Rain water comes leaked on when the car is parked or while in motion. I am not aware of where the leak is starting or how to fix.

- Greenfield, IN, USA

problem #109

Apr 232018

Explorer

  • 42,475 miles
I purchased a used Explorer in late June of last year with approx 25000 miles on it. The A-pillar molding flew off in traffic last week and I just found out, these parts are not covered under warranty. This is an obvious defect that Ford needs to replace and repair at no cost to the consumer.

- Coweta, OK, USA

problem #108

May 012018

Explorer

  • 40,000 miles
Paint peeling on hood. The front edge of the hood has peeling paint. It began just after the 36 mo warranty expired and Ford has not made any efforts to solve the problem. I recently saw another Explorer, same year, model with even worse peeling paint on the hood. I have included the picture of that car as well.

- Blue Bell, PA, USA

problem #107

Apr 252018

Explorer

  • miles
There are faulty welds in the roof seams under the rear lift gate. This allows water to escape inside the vehicle, along the headliner, and down the rear passenger seat belts. Water accumulates in rear cup holders and floor boards. Issue was repaired once before, failed again not even a year later.

- Saint Leonard, MD, USA

problem #106

Mar 172017

Explorer

  • 35,000 miles
The passenger side seat belt in the second row refused to latch while the vehicle was stationary or in motion. The dealership stated that it was not covered under our warranty. The sun/moon roof has leaked on several occasions causing me to pay out of pocket for repairs. The repair shop indicated that we should blow air into the tubes to keep them clear even though we always park in the garage and at work there are no trees around the parking lot to have anything be able to get into the drain tubes. I have owned several vehicles with sun roofs and never had them leak or need to be blown out even when they were stored 100%V outside. Again not covered by warranty even though we had less than 40K miles and a Ford certified pre-owned warranty. This is a bad design and should be a recall. The sun roof was stuck open on 3 occasions. The driver side window trim pillar flew off when I was driving down the highway. I was told that it was not covered by warranty and had to pay out of pocket to have it replaced at the dealership. It is now coming loose again and I do not expect it to last much longer with how loose it is. It is a danger to anyone driving behind me as it could fly off and cause an accident. This is a bad design and should be a recall. These events happened over multiple dates but we were not aware of a way to complain about all of these problems as we were told they were not covered under the warranty.

- Clatskanie, OR, USA

problem #105

Mar 092018

Explorer

  • 129,000 miles
The contact owns a 2013 Ford Explorer. While driving, the steering wheel became difficult to maneuver. There were no warning indicators illuminated. The steering ability returned to normal the next day. Four days later, the steering wheel became difficult to turn again. On another occasion, while the vehicle was idling, the contact exited the vehicle and the door locks malfunctioned. The contact became locked out of the vehicle. The vehicle was currently at chapman auto store (6744 E black horse pike, egg harbor township, NJ 08234, (609) 646-2000), but had not been diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 129,000.

- Egg Harbour Township, NJ, USA

problem #104

Feb 182018

Explorer

  • 52,000 miles
Vehicle in motion when all of a sudden would slow down to a crawl and lose ability to accelerate. Yellow wrench warning light would then light up. Happened twice and almost had serious accident. Also would experience burning smell when accelerating up a hill. Previously reported to dealer but they would not believe.

- Dededo, GU, USA

problem #103

Nov 012017

Explorer

  • 50,000 miles
Water leaks into cabin of car. Enters in rear of vehicle and runs down third row seat belts. Happens on both sides.

- West Chester, PA, USA

problem #102

Feb 092018

Explorer

  • 57,000 miles
I was driving on the freeway, at a rate of 70 mph and suddenly my a piller outer cover (trim) flew off my car! I have attached a photo.

- Mckinney, TX, USA

problem #101

Jan 262018

Explorer

  • 65,000 miles
Passenger side window trim flew off while driving on the highway at apprx 65-70 mph.

- Leesburg, VA, USA

problem #100

Jun 142017

Explorer

  • 128,000 miles
My 2013 Explorer hood was peeling and I have to have it repainted. It was rusting. Also I smell fuel fumes inside the vehicle, it is so bad, you have to stop the car and get out to breath.

- Calhoun, GA, USA

problem #99

Jan 062018

Explorer

  • miles
The contact owns a 2013 Ford Explorer. Within less than a week of owning the vehicle, carbon monoxide entered the vehicle. The dealer (skalnek Ford, 941 S lapeer rd, lake orion, mi 48362, (248) 693-6241) stated that there was a tsb that could be performed on the vehicle. An unknown part was replaced, but the failure recurred. The vehicle was taken back to the dealer, but they were unable to provide a solution. The manufacturer issued three recalls on the fuel system. The vehicle was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). The manufacturer was notified of the failure. The failure mileage was not available.

- Rochester Hills, MI, USA

problem #98

Jan 272017

Explorer

  • 75,000 miles
I was driving down hwy 146 and the driver's side windshield pillar flew off. I tried to pull over and find the piece, but I was unsuccessful.

- Dayton, TX, USA

problem #97

Dec 062017

Explorer

  • miles
I found cracks in the door jam of the rear liftgate on the driver's side of the vehicle. Following this discovery I found floor boards soaked in water, water dripping down my 3rd row seat belt onto the floor boards and into the spare tire well. Following this my moonroof quit working. Then I received a letter regarding emissions entering the back of the vehicle and causing people to pass out and wreck their vehicles. Took the car to Ford and the Ford dealership won't cover the cracks in the non wrecked vehicle under the emissions warranty because they state they are unrelated. If water is getting into the back of the car through a crack then emissions probably are too.

- Valdosta, GA, USA

problem #96

Oct 222017

Explorer

  • 43,000 miles
Conditions: The vehicle was in motion. I was driving on a highway. There was heavy rain. There is trim molding on the driver's and passenger's side of the windshield of the 2013 Ford Explorer. While driving a few weeks ago, the driver's side molding flew off, leaving exposed a strip of weather stripping, which was covered with a blackish glue. As a result of the molding having flown off, the now unsecured weather stripping was repeatedly hitting the windshield leaving it covered with the sticky residue from the glue. While that on its own may not have been so bad, it was raining and the automatic wipers had engaged. This resulted in the weather stripping getting caught underneath one of the wipers and smearing the glue across the windshield rendering it completely impossible to see. The combination of the glue from the weather stripping completely obscuring my visibility, the wipers being rendered wholly inoperable, and the heavy rain was a devastating combination. I was on a highway, driving at approximately 70 miles per hour, with mild to heavy traffic, while it was raining, and in the span of less than five seconds: (1) the trim to my windshield flew off in traffic; (2) the glue on the weather stripping that was held in place by the trim began repeatedly flapping on the windshield; (3) the wipers, already engaged, got caught on the flapping weather stripping, and smeared the glue across the windshield; and (4) the wipers were left completely inoperable due to the weather stripping that they had gotten caught on. Essentially, in the span of less than five seconds, I went from being able to see and drive without issue to having to drive without being able to see what was in front of me.

- Richardson, TX, USA

problem #95

Oct 272017

Explorer

  • 90,000 miles
Left trim on windshield flew off as I was driving on I75 last week causing the car behind me to swerve to miss the piece flying through the air. I have read on this site and others that this is a problem with many others having the same problem. One even referenced the following case # cas-13158913-T1R4M0. This should be a recall.

- Charlestown, IN, USA

problem #94

May 122017

Explorer

  • 36,000 miles
Paint bubbling on hood became visible after paint warranty was over. Ford advised may be covered by corrosion warranty. Brought to dealer who referred to Ford Motor Company. Ford reviewed photos taken by dealer and denied coverage stating corrosion had to be all the way through the affected area. Owner appealed their decision citing two prior Ford technical service bulletins for aluminum body part contamination by iron in painting process. Ford and dealer refused to fix the problem. I feel this corrosion may be a sign of a bigger safety problem.

- Elmont, NY, USA

problem #93

Jun 012016

Explorer

  • 40,000 miles
The paint on the edges of the hood is bubbling and peeling off. This started when the car was only 3 years old. Ford won't take responsibility.

- Bethesda, MD, USA

problem #92

Sep 012015

Explorer

  • 50,000 miles
We bought our vehicle used in 2015 with less than 40K miles on it. It is our main, family vehicle. The first issues started with paint chipping on the hood. The Ford store we bought it from never stated this was a problem. We did notice it after having it at home and it has gradually become worse. I have had usaa inspect it and they said it looks like "someone drove it where there was high sulfur present"---near water or etc. The second issue is with the engine. On several occasions our vehicle has failed to turn over at the first start. Will sit there and make noises like it is trying but fail and turn off. One instance happened while we were driving on a street road. Car had trouble starting and then shut off randomly. We have contacted usaa and taken the vehicle to our local Ford dealership but they cannot seem to help resolve either issues. Upon conducting our own research I see that these are re-occurring issues with other owners, across the us and Ford has yet to resolve. Vehicle is unsafe

- Lacey, WA, USA

problem #91

Sep 212017

Explorer

  • 63,500 miles
Windshield moldings and trims come loose. My molding on the passanger side came loose and flew off on the highway causing the car behind me to swerve. Luckily there wasn't traffic at the time. But this could have been a major incident that could have been prevented a long time ago. I've seen many complaints online about the same issue but no recall yet.

- Chicago, IL, USA

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