10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 39,354 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Paint bubbling on hood became visible after paint warranty was over. Ford advised may be covered by corrosion warranty. Brought to dealer who referred to Ford Motor Company. Ford reviewed photos taken by dealer and denied coverage stating corrosion had to be all the way through the affected area. Owner appealed their decision citing two prior Ford technical service bulletins for aluminum body part contamination by iron in painting process. Ford and dealer refused to fix the problem. I feel this corrosion may be a sign of a bigger safety problem.
- Elmont, NY, USA
The paint on the edges of the hood is bubbling and peeling off. This started when the car was only 3 years old. Ford won't take responsibility.
- Bethesda, MD, USA
We bought our vehicle used in 2015 with less than 40K miles on it. It is our main, family vehicle. The first issues started with paint chipping on the hood. The Ford store we bought it from never stated this was a problem. We did notice it after having it at home and it has gradually become worse. I have had usaa inspect it and they said it looks like "someone drove it where there was high sulfur present"---near water or etc. The second issue is with the engine. On several occasions our vehicle has failed to turn over at the first start. Will sit there and make noises like it is trying but fail and turn off. One instance happened while we were driving on a street road. Car had trouble starting and then shut off randomly. We have contacted usaa and taken the vehicle to our local Ford dealership but they cannot seem to help resolve either issues. Upon conducting our own research I see that these are re-occurring issues with other owners, across the us and Ford has yet to resolve. Vehicle is unsafe
- Lacey, WA, USA
Windshield moldings and trims come loose. My molding on the passanger side came loose and flew off on the highway causing the car behind me to swerve. Luckily there wasn't traffic at the time. But this could have been a major incident that could have been prevented a long time ago. I've seen many complaints online about the same issue but no recall yet.
- Chicago, IL, USA
The contact owns a 2013 Ford Explorer. While driving 70 mph, the driver's side window trim fractured, detached, and struck a vehicle behind the contact. Sandy sansing Ford-Lincoln in daphne, Alabama (27180 highway 98, 36526 (251) 626-7777) was made aware of the failure and provided an estimate for the repair. The manufacturer was made aware of the issue and provided the contact with case number: Cas-13158913-T1R4M0. The failure mileage was 82,000.
- Spanish Fort, AL, USA
Drivers side windshield trim flew off while drving
- Blue Ridge, GA, USA
Exhaust fumes in cabin - since we have been without the Explorer for three months (it has been in the shop getting an updated turbo), my wife has not had any unexplained headaches after spending all day running errands in the Explorer.
- Tampa, FL, USA
Noting two big recalls in door latch mechanisms, this model year, my right rear door has became inoperative. Door is locked, will not unlock. Cannot open door. Had kids in the back seats last week. If this failure happened then, kids faced grave danger if egress required. Please add my VIN to this recall. As is, rear seats are a death trap. Egress malfunction inability to egress vehicle
- Auburn, WA, USA
Paint is chipping from the hood for the past year!
- Bethlehem, PA, USA
Paint around the edge of the hood is bubbling and chipping off.
- Hudsonville, MI, USA
Windshield pillar, left side is loose and has caused the weather stripping to degrade and detach. Have read from other owners the pillar molding will detach when driving down the road.
- Austin, TX, USA
While accelerating exhaust fumes enter the cab, wife says it smells like rotten eggs or sulfur. Ac is on in recirculate mode. It happens more often while accelerating up a hill or entering a highway.
- Henderson, NV, USA
The vehicle was tested and found to have 10 ppm of co in the interior.
- Warrenton, VA, USA
Ford Explorer hood corrosion. I purchased this vehicle new on 4/25/2013. The hood started to show corrosion and I had sawgrass Ford in hollywood, fl. Repair the hood on 5/13/2015 with 24,420 miles on it. The corrosion returned and was repaired again on 1/8/2016 with 35,110 miles on it by sawgrass Ford. The vehicle now has 48,830 miles on it and the hood now has 3 areas with corrosion and the steel frame under the hood is rusted out and almost completely gone.
- Ocala, FL, USA
Exhaust leaks into cabin under acceleration
- Hiawatha, KS, USA
Door ajar is on even when the door is close and alarm for this keeps going off also the inside front interior lights stay on.this in on going had it fix once and now its back again.with 24,000 miles and thousands with the same problem this should be a recall this happens when you shut vehicle off and when driving.
- Berlin, CT, USA
The paint on the hood is bubbling and peeling off. It has not been exposed to excessive brine or weather.
- Sevierville, TN, USA
"takata recall" I purchased a 2013 Ford Explorer and the windshield pillar has completely flown off while going down the road, I had the drivers side fixed and 2 days later the passengers side flew off. Thanks goodness this did not cause a wreck. This should be a recall I have seen lots of complaints on this, and it cost around 400 to fix. Attached is a picture of one side before it flew off
- Gray, GA, USA
My vehicle has never been in an accident before. However, last weekend driving down the highway, my boyfriend and I hear this loud "thump". both of us thought maybe a bird hit us or something because there hadn't been anything in the road. So we pull of the highway at the next exit, get out to expect feathers, but instead find that the drivers side windshield pillar trim molding was completely gone. Had been ripped off by the wind - which it wasn't even windy that day, just the wind of going down the highway. Dropped it off to the dealership last night to be fixed and they told us this is a "common issue" with the Explorer! how can this be a common issue and no fix in place"?" it is in for service now at the dealership and I'm still waiting to hear if this is covered under warranty or not.
- Island Lake, IL, USA
- Charlestown, IN, USA