10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 9,046 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Carbon monoxide leak into vehicle. Car has foul odor that permeates through the car when driving. Especially when accelerating to highway speeds. Seems to be only when the A/C is in recirculation mode
- Phoenix, AZ, USA
Takata recal my Explorer cab is filling with exhaust fumes. Makes me dizzy light headed and nauseous paying for a vehicle I can't even drive.
- Zanesville, OH, USA
Bought my 2017 Ford Explorer brand new and it had been fine until 3 months ago when we started to smell smoke inside of the cabin. It happens every time we turn on the car for the first time with the ac or regular air turned on blowing through the vents. In two minutes or so the smell is gone. Took it to the dealer, replaced the cabin filter but smell remains. Took it again and they said there was nothing they could do. They also said it wasn't CO2 or ac gas because both of those I supposedly wouldn't be able to smell as they have no odor. As far as I know, CO2 smells like smoke though!! in the beginning of the year I received a recall letter to bring my car in for service because of CO2 complaints in the cabin, but apparently that was actually when my car didn't have any smell... anyways, after seeing so many complaints online I decided to register mine here as well. Not sure what to do or what steps to take...
- Redding, CA, USA
Taken back to dealer for rotten egg smell this will be the second time after all they did was inspect per the tech bulletin and reprogrammed ac unit, (still have smell while under medium acceleration ) also whistling coming from intake side of motor.
- Shreveport, LA, USA
Exhaust leaking into cab of police package Explorer vehicle. Spring of 2018, seals of my Explorer were replaced. Sept 2018, I felt sick, pulled over and passed out while driving Explorer. Next week, different Ford dealer located additional missed seals and replaced ones previously replaced.
- Idaho Falls, ID, USA
After a hard acceleration, sulfur smell takes over the cabin of the vehicle. I've taken the vehicle into the dealership and they have performed the recall on the exhaust system. The smell is still in my vehicle. I've called the Ford line also. No help from them. They told me to deal with the dealership.
- Bismarck, AR, USA
My father in law became concerned after we purchased our new 2017 Ford Explorer because someone he knows had severe health issues from carbon monoxide poisoning from her Ford Explorer. He urged us to purchase a co detector. I got online and read about some of the issues with the car and decided this was probably a good idea. We installed the co detector and it did not take long for it to start going off. We made an appointment with our dealership to have the "courtesy service" that Ford recommends for peace of mind. We continued to have issues with the detector going off from time to time. My wife also complains of headaches and fatique often, especially when driving the car for any distance. Brought the car in for another service yesterday and they said they replaced a pressure relief valve in the rear, passenger door which was stuck in the open position. Took the car home, and two hours later the detector went off again. Still not fixed. I am concerned for my families safety and would like Ford to repair the problem for good. Thank you.
- Beaumont, TX, USA
I have a terrible exhaust odor that enters the cab of my car upon acceleration.
- Gatesville, TX, USA
When the vehicle is being accelerated, a strong odor of sulfur or "rotten eggs" consumes the cabin of the SUV. This has occurred when the air system is in all modes, including when turned off. It is apparent that exhaust fumes are entering the cabin when driving the vehicle and endangering all passengers. The vehicle has spent two weeks at a Ford dealership for repairs on this issue (reprogrammed climate control, rear seal corrected) however the problem remains and has not been remedied. Health concerns have been endured with driver and passengers due to toxicity of exhaust fumes.
- Buda, TX, USA
Explorer has less than 11000 miles on it. Since the day I bought the car, under mild to heavy acceleration, smell of rotten eggs feels the cabin. After driving for 20-30 min my wife and two children under the age of 10 start to experience fatigue, headaches and nausea. Be concerned about CO2 poisoning I have bought an after market detector which has not, alarmed. The smell has progressively gotten stronger and stronger as the car increases in mileage. Took it to the dealership 8/8/18 and they want to ask about in cabin air filters, like that filters out exhaust gas. Laughable at best. Then again as a firefighter will tell you if you smell smoke there is fire.
- Shreveport, LA, USA
Original tires that came with truck vertus S1noble2 255/50 R20 105 H are worn out after 15000 miles of normal driving..tread is at a minimum and tires look weak on side walls...starting to crack. Tires need to be replaced after only 15000
- Milford, PA, USA
Family has been having neurological symptoms after smelling severe exhaust in the cab of our vehicle.
- Ellisville, MS, USA
Vehicle was traveling approximately 40-50mph on the highway, traffic stopped abruptly, collision warning system with brake support did not activate, driver attempted to make a hard stop, brakes engaged at initial push of the pedal then became unresponsive regardless of force applied to the pedal, vehicle rear-end another vehicle, air-bags did not deploy, sos post-crash alert system did not activate, 911 assist did not activate.
- Neptune, NJ, USA
Vehicle has been back and forth to sawgrass Ford as there is a bad smell of sulphur/rotten eggs. Dealer conducted voluntary recall. Have been back several times since January 2018 with same issue. This vehicle is making me sick!
- Pembroke Pines, FL, USA
Exhaust smell in cabin upon acceleration. My vehicle already had the Ford recommended repair at the dealer which did nothing to solve the problem. It seems worse now than when it started. Mileage on the car is approximately 24,000 miles. I saw the NHTSA investigation report on the news this morning and wanted to add my vehicle to the list of complaints.
- Cranberry Twp, PA, USA
Hankook tires show premature wear on all 4 tires. 255/50R20 105H are worn 60-65% at 17,600 miles on vehicle (15 months old). Tires were rotated every 5,500 miles.
- Sterling Heights, MI, USA
My vehicle consistently has an exhaust smell while driving and registers co levels from 3-5 ppm in normal driving conditions. Under hard acceleration the co levels have register above 11 ppm. The smell and co levels are at their worst when the engine is under a lot of strain. For instance, when pulling a trailer. I have recorded co levels as high as 38 ppm when pulling a trailer. I have taken this vehicle to the dealer twice already and still do not have the issue resolved. My wife and I should not have to monitor the co levels in our car. We are afraid we could be causing harm to our young children as we spend a lot of time in our vehicle. Is there any guidance on what the levels of co in a vehicle should be" I cannot find any in my research. I have pictures of my meter reading high as well as service receipts from the attempted repairs. The vehicle goes back the week of the June 18th for the 3rd attempt, but the dealer is starting to push back and saying that I am experiencing is normal. This is the meter I use: Https://sensorcon-sensing-products-by-molex.myshopify.com/products/programmable-carbon-monoxide-meter"variant=4193498308
- Hughes Springs, TX, USA
There was a coolant leak into the heater box which cause the heater core to fail and then it began filling the driver's side of the cabin with coolant fumes for two months. The vehicle should have never left courtesy Ford here in portland or. It went back three times for this issue. If they would have contacted Ford motors they could and had the knowledge of this major failure happening. Breathing in coolant and being told it's okay. It isn't is it? please help.
- Wilsonville, OR, USA
I have a 2017 Ford Explorer platinum which I purchased brand new on November 25, 2016. It took me a while to realize but every time I would drive the Explorer, my eyes would get very heavy and I would develop a headache. I commute 42 miles each way for work and I cant count how many times I almost fell completely asleep. After some research, I found out that this was a common problem to due to possible carbon monoxide (co) leaks entering the vehicle through the ventilation system. I immediately contacted my local Ford dealership and had this looked at early this year. Ford replaced the exhaust manifold and I noticed a major difference in how I felt when driving the vehicle. Recently, in the past two weeks I have been experiencing the same issue again with headaches and feeling sleepy while driving. I have made several attempts to contact Ford corporate about this and I have not received any response. I would like for them to either completely fix the issue or allow me to trade in my vehicle for another one. This is truly a hazard not only to myself but for my passengers (wife and kids) and to others on the road. Please help to get this resolved...
- Lorton, VA, USA
- Riverdale, MD, USA