10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
14 / 0
Average Mileage:
9,046 miles

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« Read the previous 20 complaints

problem #31

Jul 192017

Explorer

  • 15,000 miles
Possible carbon dioxide leak. On a recent long trip I had trouble with headaches and lightheaded. It became worse when the air conditioner was on. I got home and was very sick, I had my neighbor drive me to the hospital. My blood pressure was low, red blood cells low and was severely lightheaded. That was July 19, but I did not know about the exhaust fume problems until the news reported it on July 28; so a blood test for carbon dioxide poisoning was not performed. I think this has been happening off and on with me driving this car, but in a much milder form of symptoms. I looked up the symptoms for carbon dioxide poisoning and I had most of them. I do sometimes smell odors when I turn on the air or vent. Please check into the problems with the Explorer I need this repaired.

- Dewey, AZ, USA

problem #30

Apr 272017

Explorer

  • 45 miles
While the vehicle is in motion, exhaust fumes come inside vehicle when the air conditioner is turned on. This happens when on a city street and a highway. The fault or problem that is created for unsafe conditions is the smell of exhaust fumes. Unknown for the component part or system that is causing the safety risk. This happens every time the vehicle is driven.

- Martin, GA, USA

problem #29

Jul 172017

Explorer

  • 50 miles
Exhaust smell and eyes burning when acceleration with air conditioner on.inside of vehicle took to Ford dealer and they say they don't smell anything. This has been ongoing since it was brand new 50 miles on vehicle

- Killeen, TX, USA

problem #28

Feb 092017

Explorer

  • 100 miles
After hard take off exhaust gets in caben causing headaches unless you roll window down during city and highway driving

- Lake Jackson, TX, USA

problem #27

Jul 192017

Explorer

  • 8,900 miles
Twice since purchasing my new Explorer I have gotten deathly ill while driving, had to pull over and be taken by ambulance to the emergency room. I'm 70 years old and had thought it was a medical issue. However, I have been poked and probed for every possible aliment and all have come back negative and am in great health. Even my heart tests were outstanding. I saw the Explorer stories on the news, looked up carbon monoxide poisoning and note those were the symptoms I had. In the incident last week I was feeling worse and worse as I drove and was just able to get off the road before I passed out, my vision had gone blank, I starting sweating with the air on, and I became extremely dizzy and disorientated. I spent two days in the hospital thinking I was dying because that's how I felt. I'm in excellent health, bike 20 miles day 2-4 days week, play league hockey, avid golfer that has competed at the national level, etc. This was not a 'illness', I'm convinced it was carbon monoxide posioning. Updated 11/06/2017 the consumer requested a status update. Updated 12/07/2017 the consumer stated that he passed out while driving the vehicle and required hospitilization.

- Manistee, MI, USA

problem #26

Jul 262017

Explorer

  • 3,700 miles
Vehicle in motion- carbon monoxide detector reading of 45 ppm (parts per million). Passengers complaining of headaches, nausea, lightheadedness which prompted the use of the meter.

- Pasadena, MD, USA

problem #25

Jun 202017

Explorer

  • 20 miles
Engine exhaust odor in the cabin intermittently, going up a hill or merging onto the freeway at about 3500 rpms, air conditioner is on and recirculation mode is on, seems to fail more in hotter weather. This 2017 model is a replacement from Ford of our 2015 Ford Explorer that had the same problem!

- Box Elder, SD, USA

problem #24

Jan 112017

Explorer

  • 500 miles
Exhaust in cabin when inside air is engaged, your own exhaust! happens when vehicle is accelerated and then as you level the speed out, the exhaust fills the vehicle. This consistently happens on city streets, highway, turning corners, etc. We have monitored the carbon monoxide and it registers on detector. This is definitely a safety issue the problem seems to be in exhaust system which should be a closed system so that there is no way the toxic smell should come inside your car. Our first experience with this problem was when we initially bought a 2015 Ford Explorer, same problem. Ford worked on the 2015 many many times and finally said they would not authorize anymore work on the vehicle. At which time Ford bought the 2015 Ford Explorer back. And sold us the 2017 to take its place. We began having the same issue with the 2017 Ford Explorer and it has also been in the shop about 3 times, now Ford has given it back to us and told us they will not authorize any work on it. Problem not solved but it is a reality for us we are still paying notes on a vehicle that is totally unsafe for us and our grandchildren. Although we have seen this problem on the national news, found it on the internet ( problem since 2011) none of this was disclosed to us with the original purchase of the 2015! Ford knows about this problem yet just walks away with no intention of fixing it or owning the problem.

- Mansfield, TX, USA

problem #23

Jan 302017

Explorer

  • 10 miles
Upon heavy acceleration, toxic emissions smells fill the cabin even with the ac on recirculate. This is causing headaches. This has happened consistantley since I bought my 2017 Explorer in Jan. 2017.

- The Woodlands, TX, USA

problem #22

May 252017

Explorer

  • 300 miles
Exhaust in the cabin of vehicle when using acceleration had it in the 2013 exployer and now in the new 2017 exployer. The exhaust in very sickiening in the cab when driving, and Ford does not have a solution. Ford will not pay to have anything done even under warranty. Salesperson won't admit it is a issue. On national news police departments having the same problems why is nothing getting done"??"

- Crosby, MN, USA

problem #21

Jul 042017

Explorer

  • 5,600 miles
Excessive exhaust sulphur odor in vehicle while stationary or moving, with rear air conditioning on or off

- Ellington, CT, USA

problem #20

Jun 292017

Explorer

  • miles
6/29/2017 this happened to my 2017 Ford Explorer back window yesterday. Nothing hit it we weren't on the freeway. We were at a light at a complete stand still. There's no point of impact and the glass and it is popped out not in. The glass company told me it was caused from the rear window defroster. Dealership told us they would not cover it and claimed that it could've been a pebble that hit it.

- Tempe, AZ, USA

problem #19

Jun 062017

Explorer

  • 10,000 miles
When I acellerate fast like getting onto a busy highway, a burnt or cotton smell enters the passenger compartment despite the A/C recirculation being engaged. Smell dissapates after a while but always happens under the previously mentioned conditions. Ford dealership has seen the vehicle twice for this issue and is seeing it again tomorrow for the same thing. First visit they replaced some moulding and resealed stuff in the rear end. Second visit they replaced the exhaust system. Neither of these actions resolved the issue, I have just learned that a police officer in the us passed out driving a Ford Explorer having the same issues. I have a wife and two small children and I fear for their safety given the toxic fumes contained in automotive exhaust.

- Port Charlotte, FL, USA

problem #18

Jun 262017

Explorer

  • 7,500 miles
Every time it's parked facing down hill and it rains the sunroof/moonroof leaks. The water comes out of the upper console once you start driving.

- Sibley, MO, USA

problem #17

Feb 202017

Explorer

  • 3,000 miles
We currently have 4-2017 Explorer that were placed in service between January 11 and January 19, 2017. Mileages range from 700 to 3000 on the 4. after our driver reporting dizziness, headaches and nausea, the first vehicle was taken out of service on February 20, 2017. This vehicle was taken to Ford for diagnosis on March 6, 2017 where it sat until May 17, 2017 after we conducted preliminary air quality test showing tvoc's coming out of the vents when the air was in recirculation mode. This happened whether the vehicle was idling, in city driving and highway driving. The Ford dealer completed all of their diagnostics, updated the HVAC system to the most current and stated there was nothing left to do. On May 17th we completed a more extensive test and sent that to an independent lab. At that time all four vehicles were moved to a garage for passive airing out at Ford direction. We were to leave them a minimum of 10 days and then place charcoal filters and silica packs in the vehicles to help absorb fumes if any were left. We completed a new air quality test and found that it was still showing tvoc's being put out of the vents and was now showing carbon monoxide. After these results were passed on we were notified by Ford that this was not a new car issue and that it was definitely a problem. We were instructed not to drive the cars in recirculation mode. I explained that unless you remember to turn this off it is automatically on and I was then instructed not to allow anyone to drive them. Today I received an email stating they have a "solution". the are using tsb 17-0044 which I will attach. I do not believe this will fix the issue as most of the steps were completed when it was at Ford the first time.

- Nashville, TN, USA

problem #16

Jan 102017

Explorer

  • 50 miles
While driving exhaust fumes enter cabin while excelerating and when air conditioner is

- North Massapequa, NY, USA

problem #15

May 102017

Explorer

  • 800 miles
Rotten egg fumes filling interior of vehicle. I have owned it for less than a month. I have taken to dealership. They have not diagnosed the problem as of yet, but it seems to fall in line with other Ford Explorer issues regarding exhaust leaking into cabin

- Broken Arrow, OK, USA

problem #14

Apr 272017

Explorer

  • 5,000 miles
Traveling down interstate and sunroof exploded, sounded like a shot gun blast. Glass shattered, panel was pulled upward and no damage to the curtain.

- New Albany, IN, USA

problem #13

Apr 182017

Explorer

  • 1,700 miles
On January 27th, 2017, my wife and I leased a new 2017 Ford Explorer. Every time we operate the vehicle, we get extremely sick (some symptoms we experience are sore throat, running nose, headaches, and nausea that last hours after exiting the vehicle). This occurs about 10-15 minutes while driving/operating the vehicle. The heating system was set to 75 degrees Fahrenheit and the windows were closed. After we felt sick we did shut off the heating system and open the windows but there was a slight odor in the cabin and we still feel several aliments. Doctor appointments have been made for myself and my 6-month-old daughter that was in the vehicle (this being my most significant concern). Ford Motor Corp installed a new exhaust system, removed the rear bumper and resealed any leaks, checked cabin pressure and tried to reseal any cracks that may allow exhaust to renter the cabin. Ford stated that the vehicle was fixed, after being brought to them for the third time (they said they found more leaks and resealed them), but refused to give me any documentation stating that the vehicle is safe for my family and myself to be in. The vehicle has been in and out of service several times, a Ford service technician located at sayville Ford test drove the vehicle with me and confirmed the same ailments. The vehicle was picked up from service after Ford stated it was fixed for a 3rd time and we were still getting sick when we drove the vehicle. We contacted Ford again and we advised them of the situation for a 4th time and their response was 'by its very nature, new car smell is due to plastics and adhesives in the vehicle. It could be an irritant to some. Unfortunately, you may have to consider other options that may be available to you.'

- Great River, NY, USA

problem #12

Apr 182017

Explorer

  • 949 miles
Driving home after buying my brand new 2017 Ford Explorer I started smelling car exhaust. I thought it was as coming from the truck in front of me. It wasn't. it was coming out of the air vents in front of my face and I had the air on recirculate. It seams to come out more when you are accelerating or passing cars. After driving the car for two weeks I had to drive with the windows down or I would get a headache. It has less than a 1000 miles on it and its in the shop. They called just before I found this website and told me that they could find nothing wrong and to come pick it up. I told them that I would not retake possession of the vehicle until I spoke with an attorney. They called me back and said they will take another look at it. Just now waiting for Ford to call back. I drive my family in this car. Do D should be ashamed of them selfs. Trading the health of humans over money. This car is so new I haven't even made a car payment yet.

- El Cajon, CA, USA

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