10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
14 / 0
Average Mileage:
9,472 miles

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« Read the previous 20 complaints

problem #237

May 012023

Explorer

  • miles
Windy conditions here driving along highway and the windshield cover blew off and unsure if hit another car or not but this should not be blowing off a vehicle which I'll have to now replace in addition to a safety hazard to others driving

- Indianola , IA, USA

problem #236

Apr 292023

Explorer

  • miles
The windshield trim has fallen off twice, almost hitting the vehicles behind us. We are about to replace them a 3rd time.

- Mesa, AZ, USA

problem #235

Apr 292023

Explorer

  • miles
The A-pillar trim is coming off on both sides. I currently have a recall for the roof rails for the same type problem (dealer is booked out) where they can also fly off while driving. I googled the A-pillar concern I am having and it seems to be wide spread.

- Suttons Bay, MI, USA

problem #234

Mar 012023

Explorer

  • miles
Panels by windshield one flew off on interstate and other is loose I'm scared this going rip off and cause an accident I see all same models have same issue. Please recall asap. I need this fixed and is a manufacturing defect.

- North Sioux City, SD, USA

problem #233

Sep 142022

Explorer

  • miles
While driving down the highway the windshield trim molding flew off vehicle on the driver-??s side. At a later date the passenger one also flew off while driving on the highway with a vehicle behind me. Luckily never hit it. Since then I have seen numerous Ford Explorers with the same incident and spoke with them with the same occurrence.

- Broken Arrow , OK, USA

problem #232

Jan 242022

Explorer

  • miles
While driving at normal highway speeds, the piece of black trim on the passengers side of windshield flew off. Thankfully I was alone on the road so it did not strike another passenger. I took the vehicle to Ford. The service managed admitted that they had several issues with pieces falling off, but since it was not under warranty or recall I had to pay full price to have it fixed. This could have easily caused damage to another vehicle. I've noticed almost daily several Ford Explorers driving around with trim missing due to this same issue.

- Norhtport, AL, USA

problem #231

Apr 012023

Explorer

  • miles
Passenger side A-Pillar Front Molding Outer Trim Shield detached from vehicle while driving.

- Williamsburg, VA, USA

problem #230

Mar 192023

Explorer

  • miles
The power liftgate on my Ford Explorer slammed down on me when I attempted to put groceries into my car in the store parking lot. My liftgate had given no warning signs of malfunction, and then one day I open it with the key fob button, it opens all the way and while it was opening I was standing ready to load groceries into the back and the second it reached the fully open position, it came slamming down on my head. I am so fortunate that I was not holding my baby when this occurred. I could have been seriously injured if I had been standing at a different angle. The liftgate opens with the interior button in the vehicle and with the key fob, but once it is fully open it comes slamming down.

- Jupiter, FL, USA

problem #229

Mar 302023

Explorer

  • miles
Door trim coming off of my well maintained 2017 Explorer in 3 places. Estimate for repair was obtained from Ford garage but I am angry I have to pay for this as it is no fault of mine that this is happening to my vehicle. I am worried these pieces will fly off and be a hazard to other drivers on the road, as I keep reading statements of this happening to others. Ford should stand behind their products when this is a potential safety hazard.

- Lewistown , PA, USA

problem #228

Sep 092021

Explorer

  • miles
Side moldings on the windshield came off flying into oncoming traffic. Had them replaced and then had to go back in again to have them reattached cause they came lose again.

- Wortham , TX, USA

problem #227

Nov 012022

Explorer

  • miles
The rubber lining around my windshield is falling off. It-??s breaking into parts all across my windshield and is coming apart. It-??s my understanding this is a common problem with my year make and model.

- Mansfield, TX, USA

problem #226

Mar 162023

Explorer

  • miles
While driving on the interstate going the speed limit of 70 mph the plastic windshield trim on the left side of the vehicle (driver-??s side) became loose and flew off. This was alarming and caused a distraction that could have resulted in an accident. The trim piece is about 2-3 feet long and could have caused damage to the vehicles behind us. Or worse an accident. The trim appears to have also damaged the left side view mirror when it flew off as there are scratches and paint missing from the mirror housing now. Upon inspection of the location of the trim it appears there were plastic tabs holing on the trim that broke off. Due to safety the trim piece itself was not able to be recovered. The plastic seal around the windshield looks to be damaged as well. This is a major safety issue we feel Ford should address with a recall. Please advise. Thank you.

- Oviedo, FL, USA

problem #225

Feb 252023

Explorer 4-cyl

  • miles
Exterior windshield trim on passenger side. Yes it is available for inspection. This part flew off of our vehicle while driving on the highway. This part could have hit another vehicle and caused harm. Yes this is a known issue when I took my vehicle to Corwin Ford in Springfield MO. Service representative stated that this is under an Investigation for recall. Vehicle has not been seen by any other than service department with dealer. No warnings or messages of any kind.

- Springfield , MO, USA

problem #224

Oct 152022

Explorer

  • miles
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.

- Chico, CA, USA

problem #223

Dec 192022

Explorer

  • miles
On December 19, 2022, while driving to work in the morning on Interstate 580 I heard some cracking noises coming from outside my vehicle then all of a sudden I see something fly off the right side of my windshield. I immediately looked in my rearview mirror and see a piece of what appeared to be plastic bouncing off the ground luckily no one was hurt nor did it hit another car but it could have easily considering the force with which it ripped off. Once I arrived at work I noticed the right side of the windshield trim panel was gone there were no warning lights or alert notices on the vehicle prior to this incident. I had this same piece replaced approx 3-4 years ago believing that it was our fault (per the service department at the Ford dealership) for driving the truck through a brush-type carwash since then we NEVER returned to those types of carwashes. The car is available for inspection as we have not had the part replaced. In January I came across a news article in USA TODAY regarding this same issue occuring to others yet no recall has been issued!

- San Lorenzo, CA, USA

problem #222

Oct 152022

Explorer 4-cyl

  • miles
In October, 2022 I was traveling on interstate 75 in GA. Heard a strange sound in front of vehicle. When I stopped later, I noticed that the trim along the edge of my windshield was no longer there. Upon arriving in FL, later that week, I had Sunrise Ford in Ft. Pierce replace that windshield trim. They said that it was a pretty common problem.

- Fort Pierce, FL, USA

problem #221

Jun 112021

Explorer

  • miles
Front drivers side trim piece for windshield flew off going 75mph on interstate. Had it replace and did it again a few months later. Passenger side is loose but has not come off yet.

- Bouton, IA, USA

problem #220

Dec 032022

Explorer

  • miles
I was driving in the highway and one of the roof racks went off flying and almost hit the car behind me. After I stopped I checked the other rack and it is also lose and coming off.

- North Providence, RI, USA

problem #219

Jan 012021

Explorer 6-cyl

  • miles
IN JANUARY 2021 I had a recall for the roof rails on my 2017 Ford Explorer - it took them a year to get the parts due to covid but they finally fixed the roof rails. About one month ago the roof rails started to pop back up - I made appointment at local Ford Dealership in Fuquay Varina, NC. The told me the recall was closed and they were not responsible for them coming up again as they repaired them for the recall. Once recall is closed out that is it.. nothing can be done. Is this correct? They finally agreed to cover 60 percent and I would have to pay 40 percent. Is this correct. Why should I have to pay out of pocked when the repair did not fix the problem. I contacted Ford at [XXX],[XXX] and they told me the same thing and said I only had until December 21 to make a decision. How can this be fair. Please help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Raleigh, NC, USA

problem #218

Oct 132022

Explorer 6-cyl

  • miles
Sunroof leaked & water dripped into top center light assembly and down either side of the windshield support frames, then into the back of the plastic panels under them, continuing down the supports that lead to far left & right frames and into the carpet under the rubber mats.Very concerned about water mixing with electrical parts of the lights in the overhead area over the dash & starting a fire.Tried to open sun roof so I could wipe the channels dry and reclose sunroof but the electric components to it stopped working probably due to water damage, so sunroof was now partially opened to the environment. Vehicle is available at my home in my driveway mostly covered by a blue tarp until I take it to the Ford dealer next week on Thursday to get inspected, checked & fixed (I hope).Was initially scared the water leak mixing with electricity of the overhead front lights & dripping behind the dash panel on either side of the front seats might create a spark and catch something on fire, but got fortunate and didn-??t happen.Do not know if Ford dealer can reproduce it until they check it next weeThurs, but one of representatives at dealership repair shop mentioned they are aware of a common problem where if the sunroof is not cleaned & checked regularly the drain channels can get clogged and cause water to leak inside the car-my reply -??why would Ford built car that leaks through the roof when it rains-??, could leak into electrical components inside the car-got no reply. Asked if this was the problem if Ford would fix it and pay for it and reply was we have to check it first to see what causes it and go from there. Told them I don-??t use the sunroof and have not opened it, and was told it can still happen.Best friend saw it, have not reported it to police, insurance company will not look at it unless I submit a claim which I haven-??t yet.Waiting to hear how much it will cost.No warning signs of problem until water started dripping from front overhead lights.

- Hampton, VA, USA

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