Passenger side A-Pillar Front Molding Outer Trim Shield detached from vehicle while driving.

- Williamsburg, VA, USA

The power liftgate on my Ford Explorer slammed down on me when I attempted to put groceries into my car in the store parking lot. My liftgate had given no warning signs of malfunction, and then one day I open it with the key fob button, it opens all the way and while it was opening I was standing ready to load groceries into the back and the second it reached the fully open position, it came slamming down on my head. I am so fortunate that I was not holding my baby when this occurred. I could have been seriously injured if I had been standing at a different angle. The liftgate opens with the interior button in the vehicle and with the key fob, but once it is fully open it comes slamming down.

- Jupiter, FL, USA

Door trim coming off of my well maintained 2017 Explorer in 3 places. Estimate for repair was obtained from Ford garage but I am angry I have to pay for this as it is no fault of mine that this is happening to my vehicle. I am worried these pieces will fly off and be a hazard to other drivers on the road, as I keep reading statements of this happening to others. Ford should stand behind their products when this is a potential safety hazard.

- Lewistown , PA, USA

Side moldings on the windshield came off flying into oncoming traffic. Had them replaced and then had to go back in again to have them reattached cause they came lose again.

- Wortham , TX, USA

The rubber lining around my windshield is falling off. It-??s breaking into parts all across my windshield and is coming apart. It-??s my understanding this is a common problem with my year make and model.

- Mansfield, TX, USA

While driving on the interstate going the speed limit of 70 mph the plastic windshield trim on the left side of the vehicle (driver-??s side) became loose and flew off. This was alarming and caused a distraction that could have resulted in an accident. The trim piece is about 2-3 feet long and could have caused damage to the vehicles behind us. Or worse an accident. The trim appears to have also damaged the left side view mirror when it flew off as there are scratches and paint missing from the mirror housing now. Upon inspection of the location of the trim it appears there were plastic tabs holing on the trim that broke off. Due to safety the trim piece itself was not able to be recovered. The plastic seal around the windshield looks to be damaged as well. This is a major safety issue we feel Ford should address with a recall. Please advise. Thank you.

- Oviedo, FL, USA

Exterior windshield trim on passenger side. Yes it is available for inspection. This part flew off of our vehicle while driving on the highway. This part could have hit another vehicle and caused harm. Yes this is a known issue when I took my vehicle to Corwin Ford in Springfield MO. Service representative stated that this is under an Investigation for recall. Vehicle has not been seen by any other than service department with dealer. No warnings or messages of any kind.

- Springfield , MO, USA

While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.

- Chico, CA, USA

On December 19, 2022, while driving to work in the morning on Interstate 580 I heard some cracking noises coming from outside my vehicle then all of a sudden I see something fly off the right side of my windshield. I immediately looked in my rearview mirror and see a piece of what appeared to be plastic bouncing off the ground luckily no one was hurt nor did it hit another car but it could have easily considering the force with which it ripped off. Once I arrived at work I noticed the right side of the windshield trim panel was gone there were no warning lights or alert notices on the vehicle prior to this incident. I had this same piece replaced approx 3-4 years ago believing that it was our fault (per the service department at the Ford dealership) for driving the truck through a brush-type carwash since then we NEVER returned to those types of carwashes. The car is available for inspection as we have not had the part replaced. In January I came across a news article in USA TODAY regarding this same issue occuring to others yet no recall has been issued!

- San Lorenzo, CA, USA

In October, 2022 I was traveling on interstate 75 in GA. Heard a strange sound in front of vehicle. When I stopped later, I noticed that the trim along the edge of my windshield was no longer there. Upon arriving in FL, later that week, I had Sunrise Ford in Ft. Pierce replace that windshield trim. They said that it was a pretty common problem.

- Fort Pierce, FL, USA

Front drivers side trim piece for windshield flew off going 75mph on interstate. Had it replace and did it again a few months later. Passenger side is loose but has not come off yet.

- Bouton, IA, USA

I was driving in the highway and one of the roof racks went off flying and almost hit the car behind me. After I stopped I checked the other rack and it is also lose and coming off.

- North Providence, RI, USA

IN JANUARY 2021 I had a recall for the roof rails on my 2017 Ford Explorer - it took them a year to get the parts due to covid but they finally fixed the roof rails. About one month ago the roof rails started to pop back up - I made appointment at local Ford Dealership in Fuquay Varina, NC. The told me the recall was closed and they were not responsible for them coming up again as they repaired them for the recall. Once recall is closed out that is it.. nothing can be done. Is this correct? They finally agreed to cover 60 percent and I would have to pay 40 percent. Is this correct. Why should I have to pay out of pocked when the repair did not fix the problem. I contacted Ford at [XXX],[XXX] and they told me the same thing and said I only had until December 21 to make a decision. How can this be fair. Please help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Raleigh, NC, USA

Sunroof leaked & water dripped into top center light assembly and down either side of the windshield support frames, then into the back of the plastic panels under them, continuing down the supports that lead to far left & right frames and into the carpet under the rubber mats.Very concerned about water mixing with electrical parts of the lights in the overhead area over the dash & starting a fire.Tried to open sun roof so I could wipe the channels dry and reclose sunroof but the electric components to it stopped working probably due to water damage, so sunroof was now partially opened to the environment. Vehicle is available at my home in my driveway mostly covered by a blue tarp until I take it to the Ford dealer next week on Thursday to get inspected, checked & fixed (I hope).Was initially scared the water leak mixing with electricity of the overhead front lights & dripping behind the dash panel on either side of the front seats might create a spark and catch something on fire, but got fortunate and didn-??t happen.Do not know if Ford dealer can reproduce it until they check it next weeThurs, but one of representatives at dealership repair shop mentioned they are aware of a common problem where if the sunroof is not cleaned & checked regularly the drain channels can get clogged and cause water to leak inside the car-my reply -??why would Ford built car that leaks through the roof when it rains-??, could leak into electrical components inside the car-got no reply. Asked if this was the problem if Ford would fix it and pay for it and reply was we have to check it first to see what causes it and go from there. Told them I don-??t use the sunroof and have not opened it, and was told it can still happen.Best friend saw it, have not reported it to police, insurance company will not look at it unless I submit a claim which I haven-??t yet.Waiting to hear how much it will cost.No warning signs of problem until water started dripping from front overhead lights.

- Hampton, VA, USA

After having the fan replaced on my vehicle less than 200 miles put on it the AC compressor went out.

- Ranger, TX, USA

Window trim on the winshield flew off while driving. Apparently this is a common issue with explorers, as when I went to the Ford Dealership to inquire about replacement they knew exactly what i was talking about and that they have tons of people coming in about it and that they are shocked that it hasnt been a recall so far. I was told that even the owner of the dealership has an explorer and it happened to theirs as well. When the trim flew off i was driving on the interstate going 70 mph- Not only is it faulty but if it were to hit someone they could be injured.

- Fairmont, WV, USA

The windshield trim has flown off of my car twice. It's happened twice bc I repaired and then 3 mos. later it happened again. The 1st time it flew off I was driving home in rush hour traffic in downtown fort worth, tx and it flew off into the oncoming traffic. I could have seriously injured someone or caused a wreck, having car parts flying off at high rates of speed in the middle of a major city.

- Fort Worth, TX, USA

Water pump failed and coolant leaked into the engine

- Sanger, CA, USA

I received two letters about this recall and scheduled an appointment with a ford dealer. When I showed up for the appointment they said it would take them a few days to even look at the vehicle and if the recall was not valid I would be charged. This was at the Bell Ford dealer in Phoenix.

- Glendale , AZ, USA

The contact owns a 2017 Ford Explorer. The contact stated that after his wife exited the vehicle from the front driver-??s side door, while attempting to open the rear driver-??s side door, the vehicle began to roll backwards and knocked her to the ground. The contact's wife was taken to the hospital to seek medical attention but was not injured. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 66,281. The contact has stated that they have been in communicate with several Ford dealerships as well as their corporate offices. Neither of them have been able to replicate the issue and resolve it.

- Mckinney, TX, USA