10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
5,054 miles

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« Read the previous 20 complaints

problem #23

Jan 302017

Explorer

  • 10 miles
Upon heavy acceleration, toxic emissions smells fill the cabin even with the ac on recirculate. This is causing headaches. This has happened consistantley since I bought my 2017 Explorer in Jan. 2017.

- The Woodlands, TX, USA

problem #22

May 252017

Explorer

  • 300 miles
Exhaust in the cabin of vehicle when using acceleration had it in the 2013 exployer and now in the new 2017 exployer. The exhaust in very sickiening in the cab when driving, and Ford does not have a solution. Ford will not pay to have anything done even under warranty. Salesperson won't admit it is a issue. On national news police departments having the same problems why is nothing getting done"??"

- Crosby, MN, USA

problem #21

Jul 042017

Explorer

  • 5,600 miles
Excessive exhaust sulphur odor in vehicle while stationary or moving, with rear air conditioning on or off

- Ellington, CT, USA

problem #20

Jun 292017

Explorer

  • miles
6/29/2017 this happened to my 2017 Ford Explorer back window yesterday. Nothing hit it we weren't on the freeway. We were at a light at a complete stand still. There's no point of impact and the glass and it is popped out not in. The glass company told me it was caused from the rear window defroster. Dealership told us they would not cover it and claimed that it could've been a pebble that hit it.

- Tempe, AZ, USA

problem #19

Jun 062017

Explorer

  • 10,000 miles
When I acellerate fast like getting onto a busy highway, a burnt or cotton smell enters the passenger compartment despite the A/C recirculation being engaged. Smell dissapates after a while but always happens under the previously mentioned conditions. Ford dealership has seen the vehicle twice for this issue and is seeing it again tomorrow for the same thing. First visit they replaced some moulding and resealed stuff in the rear end. Second visit they replaced the exhaust system. Neither of these actions resolved the issue, I have just learned that a police officer in the us passed out driving a Ford Explorer having the same issues. I have a wife and two small children and I fear for their safety given the toxic fumes contained in automotive exhaust.

- Port Charlotte, FL, USA

problem #18

Jun 262017

Explorer

  • 7,500 miles
Every time it's parked facing down hill and it rains the sunroof/moonroof leaks. The water comes out of the upper console once you start driving.

- Sibley, MO, USA

problem #17

Feb 202017

Explorer

  • 3,000 miles
We currently have 4-2017 Explorer that were placed in service between January 11 and January 19, 2017. Mileages range from 700 to 3000 on the 4. after our driver reporting dizziness, headaches and nausea, the first vehicle was taken out of service on February 20, 2017. This vehicle was taken to Ford for diagnosis on March 6, 2017 where it sat until May 17, 2017 after we conducted preliminary air quality test showing tvoc's coming out of the vents when the air was in recirculation mode. This happened whether the vehicle was idling, in city driving and highway driving. The Ford dealer completed all of their diagnostics, updated the HVAC system to the most current and stated there was nothing left to do. On May 17th we completed a more extensive test and sent that to an independent lab. At that time all four vehicles were moved to a garage for passive airing out at Ford direction. We were to leave them a minimum of 10 days and then place charcoal filters and silica packs in the vehicles to help absorb fumes if any were left. We completed a new air quality test and found that it was still showing tvoc's being put out of the vents and was now showing carbon monoxide. After these results were passed on we were notified by Ford that this was not a new car issue and that it was definitely a problem. We were instructed not to drive the cars in recirculation mode. I explained that unless you remember to turn this off it is automatically on and I was then instructed not to allow anyone to drive them. Today I received an email stating they have a "solution". the are using tsb 17-0044 which I will attach. I do not believe this will fix the issue as most of the steps were completed when it was at Ford the first time.

- Nashville, TN, USA

problem #16

Jan 102017

Explorer

  • 50 miles
While driving exhaust fumes enter cabin while excelerating and when air conditioner is

- North Massapequa, NY, USA

problem #15

May 102017

Explorer

  • 800 miles
Rotten egg fumes filling interior of vehicle. I have owned it for less than a month. I have taken to dealership. They have not diagnosed the problem as of yet, but it seems to fall in line with other Ford Explorer issues regarding exhaust leaking into cabin

- Broken Arrow, OK, USA

problem #14

Apr 272017

Explorer

  • 5,000 miles
Traveling down interstate and sunroof exploded, sounded like a shot gun blast. Glass shattered, panel was pulled upward and no damage to the curtain.

- New Albany, IN, USA

problem #13

Apr 182017

Explorer

  • 1,700 miles
On January 27th, 2017, my wife and I leased a new 2017 Ford Explorer. Every time we operate the vehicle, we get extremely sick (some symptoms we experience are sore throat, running nose, headaches, and nausea that last hours after exiting the vehicle). This occurs about 10-15 minutes while driving/operating the vehicle. The heating system was set to 75 degrees Fahrenheit and the windows were closed. After we felt sick we did shut off the heating system and open the windows but there was a slight odor in the cabin and we still feel several aliments. Doctor appointments have been made for myself and my 6-month-old daughter that was in the vehicle (this being my most significant concern). Ford Motor Corp installed a new exhaust system, removed the rear bumper and resealed any leaks, checked cabin pressure and tried to reseal any cracks that may allow exhaust to renter the cabin. Ford stated that the vehicle was fixed, after being brought to them for the third time (they said they found more leaks and resealed them), but refused to give me any documentation stating that the vehicle is safe for my family and myself to be in. The vehicle has been in and out of service several times, a Ford service technician located at sayville Ford test drove the vehicle with me and confirmed the same ailments. The vehicle was picked up from service after Ford stated it was fixed for a 3rd time and we were still getting sick when we drove the vehicle. We contacted Ford again and we advised them of the situation for a 4th time and their response was 'by its very nature, new car smell is due to plastics and adhesives in the vehicle. It could be an irritant to some. Unfortunately, you may have to consider other options that may be available to you.'

- Great River, NY, USA

problem #12

Apr 182017

Explorer

  • 949 miles
Driving home after buying my brand new 2017 Ford Explorer I started smelling car exhaust. I thought it was as coming from the truck in front of me. It wasn't. it was coming out of the air vents in front of my face and I had the air on recirculate. It seams to come out more when you are accelerating or passing cars. After driving the car for two weeks I had to drive with the windows down or I would get a headache. It has less than a 1000 miles on it and its in the shop. They called just before I found this website and told me that they could find nothing wrong and to come pick it up. I told them that I would not retake possession of the vehicle until I spoke with an attorney. They called me back and said they will take another look at it. Just now waiting for Ford to call back. I drive my family in this car. Do D should be ashamed of them selfs. Trading the health of humans over money. This car is so new I haven't even made a car payment yet.

- El Cajon, CA, USA

problem #11

Jan 092017

Explorer

  • 1,200 miles
Same exact problem with "rotten eggs" smell / exhaust fumes entering the cabin as found in the Ford class action lawsuit concerning 2011-2015 Ford Explorer models. The smell / exhaust fumes come through the A/C vents in the front of the vehicle when the vehicle is under any moderate to heavy acceleration. This problem can be duplicated every single time. The smell / exhaust fumes are nauseating and potentially toxic exhaust fumes. This public safety hazard will be reported to the appropriate agencies including BBB, and all government and public health organizations. This problem should be investigated and corrected by Ford Motor Co. It looks like Ford has never corrected problem because it still exists in the 2017 models.

- La Porte, TX, USA

problem #10

Jan 272017

Explorer

  • 89 miles
While the engine is started the odor and ailments are much more present but there is still a presence of an odor inside the cabin and ailments still impact driver when vehicle is in the off position. Multiple drivers presented similar aliments such as severe headaches that lasted several hours after the exposure, runny nose, bloody nose and light headed/dizziness.vehicle has been brought back and forth to Ford and they replaced/reprogrammed HVAC system, removed rear bumper, replaced rear body vent, and rear trim. Ford also replaced exhaust system. Ford service center has been waiting for Ford corporate (hotline) to get back to them with our next steps because the odor and ailments are still occurring. We have contacted Ford corporation, Ford service center and Ford credit and no one is able to help me or rectify this situation. I am extremely concerned for my health as well as my wife and our 6 month old daughter due to this issue.

- Great River, NY, USA

problem #9

Feb 142017

Explorer

  • 850 miles
Outside vehicle exhaust enters cab area when accelerating with air conditioner is

- Tallahassee, FL, USA

problem #8

Feb 032017

Explorer

  • 238 miles
After hard acceleration the cabin fills with exhaust smell and I get a head ache instantly when you roll the windows down and it clears out of the cabin. Your head ache goes away. The car is fine until you accelerate again.

- Lake Jackson, TX, USA

problem #7

Aug 302016

Explorer

  • miles
Purchased this vehicle August 2016. Shortly there after starting suffering severe headaches. Visited my family doctor in November 2017 and was diagnosed with migraine headaches and prescribed medication. Went back to doctor December 2016 because medicine was not helping. I was having 2 headaches a week so they tried a more aggressive medicine to no avail. Doctor could not explain why! I have never experienced headaches until I purchased this vehicle.

- Shepherdsville, KY, USA

problem #6

Feb 052017

Explorer

  • 40 miles
Smells like rotten eggs when I have my A/C on at freeway speeds

- Sparks, NV, USA

problem #5

Jan 102017

Explorer

  • 3,000 miles
When I drive the truck lost power and the gas pedal don't work for 25 sec. Go off and on again. This happened driving in the highway and in city streets. This happened in three (3) different times. The dealer don't know what it is. Car is been on the dealer in three(3) different times.

- Long Island City, NY, USA

problem #4

Jan 032017

Explorer

  • 30 miles
Back up camera does not work on a brand new car.

- Lees Summit, MO, USA

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