10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
14 / 0
Average Mileage:
9,046 miles

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« Read the previous 20 complaints

problem #191

Jun 162021

Explorer

  • miles
Initially the cars check engine light came on intermittently for about 3 days, then one day while driving the wrench light came on and the car immediately started decelerating - almost as if I was breaking hard, and would not accelerate over 30. After turning it on and off multiple times the light went away for days until my appointment with the mechanic, that same day it came back on. We went to a Ford dealership and they said it was the throttle body and repaired it. Two weeks later the same issue occurred. I know this was a big issue in 2016 and earlier models, I believe the problem was never fixed in 2017 models. Our car is currently in the shop and they are "emailing Ford" about what to do. The first incident I was on the interstate when I stopped abruptly and the second was on the highway. I luckily had no one behind me both times otherwise this could've easily caused an accident.

- Blue Grass, IA, USA

problem #190

May 312021

Explorer

  • miles
We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from-?"roof rack, something under hood, trim pieces, windshield support areas?-?"but we-??re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.

- Mascot, TN, USA

problem #189

Apr 022021

Explorer

  • miles
Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.

- Plant City, FL, USA

problem #188

May 182021

Explorer

  • miles
After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat

- Humble, TX, USA

problem #187

Apr 102021

Explorer

  • 46,700 miles
One week ago, my family and I took a trip in a recently purchased Explorer where we all experienced symptoms of poisoning. We are currently getting the vehicle services by the dealership. However, we are not confident that the fix will be corrected as it seems like there are more than one location where the leak can take place. I'd like to be included in the investigation for the carbon monoxide detection in the Ford Explorer. If you have anyone to point us too in regards to making this a recall on these vehicles it would be appreciated. This needs to have more attention for all cars and higher safety standards should be implemented on behalf of the consumer, in my opinion. Thank you for your time and my family looks forward to help this investigation.

- Houston, TX, USA

problem #186

Jan 042021

Explorer

  • miles
When accelerating on to the highway or uphill, the inside cabin smells of fumes. I believe it is carbon monoxide. When the car is warming up in the morning, the cabin smells do fumes, I believe itnis carbon monoxide. I have purchased a carbon monoxide detector and will include it in the cabin.

- South San Francisco, CA, USA

problem #185

Jun 012017

Explorer

  • 200 miles
1st time I had my car washed through a drive through car wash the luggage racks on top of the Explorer lifted up. Took the vehicle to Ford dealership in el cajon ca (were the vehicle was purchased) and they wanted $500 to fix it. Did not give me a ticket with the problem listed on it. It was a brand new vehicle. They now lift in heavy wind or if I try to wash the top of the vehicle. Not sure of date was in 2017 right after bought the car.

- Jamul, CA, USA

problem #184

Dec 032020

Explorer

  • 46,400 miles
While driving down the highway the back seat in folded down position caught fire and burned a 12 inch hole through top and bottom of seat. To our knowledge the seat heater was not on the indicator light was not on.

- Wallingford, CT, USA

problem #183

Dec 052020

Explorer

  • 80,000 miles
Rear camera glitches out and image is distorted on many cases when backing up.. similar to concerns on recent recall on newer models. Additionally, back electric 12V port does not disengage and has live connection even with no key in ignition. Finally, vents next to passenger side door appears to exude hot air into car that may be linked with exhaust when car is on.

- Ocala, FL, USA

problem #182

Dec 092020

Explorer

  • miles
Purchased my 2017 Ford Explorer 2/12/2018, bought new from dealer, and now has 6029 miles on it. The windshield seal and roof rails have deteriorated and coming away from the SUV. But, the parts they quoted me was for four pillers that go on each side of windshield, nothing about a seal. I was informed this is not covered by my warranty. I believe it is a defect from the manufacture and should be covered. Quoted $982.01 to repair. This should be a recall and Ford should have to take care of it. The service advisor said this problem will continue to get worse and windshield could crack causing vision problems unexpectedly and could cause harm/injury to the driver. This needs to be investigated before someone get seriously hurt or killed in a accident that could happen. I have always had Ford vehicles, but will not buy another again.

- Gotha, FL, USA

problem #181

Sep 022020

Explorer

  • miles
When vehicle is running and all windows are close, it has a carbon dioxide smell inside the vehicle and I had to roll down the windows to let the air out.

- Magnolia, MS, USA

problem #180

Jul 292020

Explorer

  • 41,000 miles
My family & I have felt dizzy. Light headed. Headaches, nausea & numbness of arms. We smelled toxic fumes & had a chemical taste in our mouths. All systems point to carbon monoxide poisoning. We cant even drive our vehicle anymore & still owe $30,000 on it. It's very unsafe we almost ran off the road due to fading out from our dangerous symptoms!

- Crescent City, CA, USA

problem #179

Jul 282020

Explorer

  • 23,000 miles
The top rail of the roof rack of this car isn't attached to the vehicle very well at all. I just lost one while going down the freeway. After talking to the dealership - it sounds like this is a problem that Ford is very much aware of. The roof rack is in two pieces and the top piece is flimsy and just snaps in. When air got under it going down the freeway - I heard it pop and realized it was off the vehicle. It's lucky that it didn't hit any other cars (or a motorcycle!).

- Seattle, WA, USA

problem #178

Jul 012020

Explorer

  • 52,000 miles
Cosmetic plastic paneling has twice come off my vehicle while driving on an interstate. The first time if was the silver plastic molding on the right side of the roof rack rails. The second time it was a black piece of molding just aft of the passenger window. For the first instance, a small piece of plastic broke due to wind pressure. The second instance revealed that the part was just glued on in two spots. I have started noticing other Explorer in Georgia/Florida missing pieces of plastic molding. I believe this is a manufacturing problem. My concern is if the plastic comes off at a high speed and hits a car behind me.

- Dunwoody, GA, USA

problem #177

Jun 142020

Explorer 6-cyl

  • 42,000 miles
Strong sulphur smell enters cabin when accelerating. Not a one-time event.

- Mount Olive, AL, USA

problem #176

Aug 012018

Explorer 6-cyl

  • 5,000 miles
The vehicle has completely shut down while in motion and while parked on multiple occasions. The vehicle has also had multiple instances where it accelerates on its own, the most notable being when it will apply full acceleration while in a corner. This has been reported to both the local dealership networks and Ford corporate with no willingness to document the issues or investigate. The date of first instance has been notated below. This vehicle has been parked due to these safety concerns and replaced prior to lease expiration.

- Raleigh, NC, USA

problem #175

Apr 022020

Explorer

  • 5 miles
As I was driving the Explorer the cross traffic alert sensors went hayware, then the Navigator, radio, HVAC, and everything else froze did commands on its own. The part assist mode came on it own, steering wheel controls would not work and car started to take control. Very scary as the car was taking commands I could not control. Took it to the local Ford dealer where it was determined to be the accessory protocol interface module (apim). My vehicle is just out of warranty and Ford Motor Company would not help. Very dangerous, cost me $1,200. Ford had this same problem on earlier models and recalled, but not on mine. This failure need to be addressed and if not fixed could lead to a serious accident. Ford needs to issue a recall. Ford was no help to me, very disappoint in Ford and their neglect to mine and my families stafey.

- Glen Carbon, IL, USA

problem #174

May 252017

Explorer

  • miles
Exhaust comes into cabin when ac is

- Ocala, FL, USA

problem #173

Jul 232018

Explorer

  • miles
I was sitting in the drivers seat and dropped my belt clip for my cell phone between the drivers seat and the center console. I reached between the drivers seat and center console to retrieve my belt clip and as I brought my hand back up the bracket the seat is attached to sliced the side of my hand/thumb open. Blood shot out immediately so I drove to the emergency room where I received several stitches.

- North Chesterfield, VA, USA

problem #172

Jan 022020

Explorer 6-cyl

  • 15,000 miles
The contact owned a 2017 Ford Explorer. The contact stated while testing the vehicle with an electromagnetic reading device, he noticed a high level electromagnetic radiation. The vehicle was taken to lebanon Ford located at (770 columbus ave, lebanon, oh 45036), were the dealer was made aware of the failure. The vehicle had been diagnosed but not repaired. The manufacturer informed of failure. The failure mileage was approximately 15,000.

- Lebanon, OH, USA

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