10.0
really awful- Crashes / Fires:
- 4 / 5
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 2,307 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The backup camera intermittently does not work when we put the vehicle in reverse. We estimate that it fails to work 10-15% of the time. The screen turns blue and we cannot use the camera to see what is behind us. We rely on the camera because the overall visibility to see behind the vehicle is poor. We believe that this issue is similar to the problem that led Ford to recall other vehicles. Our vehicle is not included in those recalls.
- Burlington, MA, USA
Under 10K miles and vehicle had started to jerk/lurch forward when stopped at traffic lights or stop signs and is now an ongoing problem. Called dealership on 4/16/21 and they can't get me in until June 1.vehicle seems to not want to switch gears. Also is making a weird whiny sound while switching gear. No longer comfortable driving car at this point.
- Nashville, TN, USA
Backup camera shows only blue. Happens occasionally. Nothing is on camera. Sometime will remedy after turning vehicle off and then back on.
- Crestview, FL, USA
This is a police cruiser. 3,510 miles. The air conditioning only seems to come on when the outside temperature is above 50 degrees. Below that with the air conditioning activated and on low the vents blow warm air making it very hot inside the passengers compartment.
- Portland, ME, USA
The brakes locked up, steering wheel locked, gas locked, all sensors went haywire and I slid off my driveway and into the woods thankfully avoiding collision on my property. Dealership could not duplicate the issue. I was leaving my house on my driveway when it happened.
- Stafford, VA, USA
The vehicle will just shut off at anytime. It's not the auto start feature, all power will turn off at anytime. It has happened numerous times while driving waiting at a red light or to make a turn. It always happens while driving in the city.
- Germantown, MD, USA
Chrome on windows switches peels cutting user.
- Middletown, DE, USA
Our vehicle was in park in our driveway and rolled down to the street. The front wheels were on dry pavement and the rear on soft ice (it was 52 degrees outside at the time of the incident). The car rolled slowly backward down the driveway and was caught on our security camera doing so. I brought the car to Ford (autofair of haverhill) and they have had the car for several weeks. They have no been able to determine was the issue is although they have admitted to me that there must be something wrong with the car. Ford corporate however has told them there is nothing wrong with the car and that it must have simply slid down the ice. This is not possible and the service manager at autofair Ford also indicated that this was not possible. I can see that videos are unable to be uploaded here but I am happy to send the video of the car rolling with the tires visibly spinning, not sliding, down ice. Consumer stated buy back was denied.
- North Andover, MA, USA
Driving normally and warnings illluminates collition steering and 4WD fault. All of the sudent sterring becomes hard to turn I had to stop at the hightway restart the car the sterring was the same faulty. Drive home at night slowly. Contact dealer after that
- Union City, NJ, USA
Rearview camera randomly stops working with the screen becoming blue. Randomly happens when putting in reverse. Happens 80% of the time.
- Fort Worth, TX, USA
I have a 2020 Explorer platinum. I have owned it for less than 30 days. Mileage at time of accident is 6853. I was traveling on a two lane country road, there was about one inch of fresh snow on the road. I was driving 20mph. I came to an S curve that I was familiar with. I slowed to 10mph. I began my turn to the right, I lost all steering, was fighting with the wheel, then slid into a guard rail. Body damage was mild/moderate. However steering was out at that point. I received a flurry of error messages hill start assist not available / reverse brake assist not available / pre-collision assist not available / service advance trac. I notified both my insurance and Ford Motor Company. I towed it home myself. Then it was towed from my home to the dealer.
- Plainfield, IN, USA
Transmission started violently shifting and jerking the car at city and highway speeds. The transmission was determined to be damaged and took 2.5 months to fix because parts were not available. Additionally, the driver's seat massage feature failed, interior columns kept popping out, defective pull down sun glass holder, gap in lift gate interior plastic bolted to it and replacing of damaged seat clips.
- Bothell, WA, USA
The contact leased a 2020 Ford Explorer. The contact stated that while in the reverse position, the vehicle would independently stop abruptly without warning. On one occasion, the contact stated that his wife suffered whiplash while she was driving the vehicle and experienced the failure. The contact's wife had received medical attention for inflammation to her neck and back; she had also received therapeutic treatment for her injury. The contact took the vehicle to frontier Ford(12610 thompson rd, anacortes, wa 98221) where it remained in their possession and had yet to be diagnosed. The manufacturer had been notified of the failure and a claim was filed. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.
- Anacortes, WA, USA
My 2020 Explorer St is displaying 4WD fault, drive mode unavailable, service 4WD. Reverse brake assist not available. The info screen stay black and will not load. The vehicle also displays pre collision fault and brakes hard on a clear and open road. Vehicle breaks by itself when reversing. The vehicle is also displaying numerous other faults. Vehicle will start on it's own. The break petal goes to the floor. The vehicle will sometimes break hard on it's own at highway speeds.
- Canfield, OH, USA
The contact owns a 2020 Ford Explorer. The contact stated that while the vehicle was at the independent mechanic shop making necessary repairs for the police department. Without warning the vehicle went up in flames inside the garage of the independent shop. No injuries sustained. There was property damage. The fire department extinguished the flames and deemed the vehicle a total loss. A police report was made. The vehicle is awaiting insurance adjustor information for the cause of the failure that occurred. The contact mentioned NHTSA campaign number: 19V687000 (electrical system) as a possible solution to the failure however, the VIN was not included. Darling'S403 hogan rd, bangor, me 04401 (207) 992-1560 was contacted and informed the contact that no recalls were under the VIN. The manufacturer was notified of the failure and has provided the contact with a case number. The failure mileage was unknown at this time.
- North Yarmouth, ME, USA
All warning lights came on kept flashing that everything was wrong. Then the whole dash blacked out. I had no lights. No turn signals. Then they would come back on and off again. Had the car into the dealer on 7/20/20 when it keep saying head on collision and they told me nothing was wrong. On Nov. 20 had wench light come on and said the car could not hold on hill. On Nov. 24 they said they could not find any fault and problems. When I left I was at the light and the car accelerated trying to go forward. But I had my foot on the brake. So Dec 5, is when all the lights and electrical issues are going on. I was driving with all this going on I have a video but don't know how to add to the file. Also I could not check all the warning light above
- Manassas, VA, USA
There are many issues with this vehicle. The first issue is that water is coming inside of the vehicle and pooling up on the passenger side floor. The second issue is water inside the passenger taillight. The third issue is the allwheel drive sensor is malfunctioning. The fourth and last issue with the vehicle is that the converter is cracked on the driver's side and exhaust fumes are coming into the cabin and is making the passengers sick. This is after Ford had replaced the motor at 12,000 miles because cylinder two malfunctioned.
- Mount Gilead, OH, USA
Car was in drive or reverse but would not move, like the gearing was not engaged. Pressed on gas it finally took off almost hitting another car. Took to Ford, they fixed so they say, but it has happened 4 more times. Yesterday, was in parking lot and put in reverse and took off. When it is acting up, the transmission sounds like it clunks or gonna fall out. Back up camera is still not working and can not see behind you or when you are going to hit something.
- Whittier, NC, USA
The contact owns a 2020 Ford Explorer. The contact stated that while at a drive thru window, the vehicle caught on fire under the hood. The contact stated that the roadside assistance of Ford had the vehicle towed to tri-city Ford, 912 S van buren rd, eden, nc 27288, and was diagnosed that the wiring harness and starter battery needed to be replaced. The contact mentioned that the dealer informed him that the wire harness connected with the pulley between the starter and battery caused the failure. The vehicle was not yet repaired and still remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,850.
- Provindece, NC, USA
- Shreveport, LA, USA