I own a 2020 Ford Explorer (Platinum edition). A recall was issued for the back-up camera. My car had been having issues of intermittent camera problems prior to the recall. I took my car into Sam Pack's Five Star Ford of Lewisville (1144 N Stemmons Fwy, Lewisville, TX 75067) for the recall repair... I drove the vehicle for about thirty minutes after completion of the recall repair at which time I parked the car. Unfortunately, when I did so the "Blue Screen" returned. The was the reason for the recall... This is the same as prior to the recall "repair". Also, when this happens a warning pops up "Reverse Brake Assist Not Available" (this may be because the camera is malfunctioning). The camera does not do this all of the time. There is no rhyme or reason as to when it is going to fail. After turning the car off for a while (as when eating at a restaurant or grocery shopping, etc.) the camera works when you put the car into reverse (with the one exception noted above). It appears that the "fix" for the recall is insufficient to stop the camera errors from recurring. The incident date listed below is the date of the supposed recall repair. I have uploaded a PDF File showing pictures of the camera errors. If you would like any other information, or pictures of the blue screen errors, please do not hesitate to contact me. I can be reached by email at [XXX] or by phone at [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Grapevine, TX, USA

When backing up, the screen turns blue 3 out of 5 times when placed in reverse.

- Naples, FL, USA

Sunroof exploded. There were no warning lights or beeps. It sounded like an explosion and caused me to nearly wreck from the loud boom. I went into a field and nearly lost control of vehicle.

- Casa Grande, AZ, USA

Rear camera is not working correctly. If goes to a blue screen a lot.

- Swanton, MD, USA

Transmission shifts from reverse to park and drive to park on its own. Also, heads up display goes blank and sensors / backup camera stop working. Front collision monitors also do not work as well as lane departure sensors

- Montgomery, NY, USA

Turned the car on and immediately the headliner above the drivers seat started smoking. Within seconds there was an actual fire and had to call the fire department. Ford does NOT seem concerned about it at all. Are not sending it to be investigated at all from my understanding, My car has sat for 2 months now with no answers still. We do not know what caused the fire or exactly where the fire started.

- Van Buren, AR, USA

Rear camera will intermittently cause the screen to display distorted or total blue screen upon placing the vehicle in reverse

- Hampton, VA, USA

FIRENo INJURIES0 DEATHS0 WHEN SHIFTING INTO DRIVE, VEHICLE WILL RANDOMLY HAVE A HARD BRAKE PEDAL AND VEHICLE WILL LURCH FORWARD WITH INCREASED RPM. USE OF REVERSE, VEHICLE WILL SUDDENLY STOP AND SOUND AS IF YOU HIT SOMETHING. BRAKE PEDAL VERY HARD.. THE ISSUE OCCURS FROM A STATIONARY CONDITION, IN DRIVEWAY OR PUBLIC PARKING AREAS, SO THIS CAUSES CONCERN THAT IT DID RESULT IN A COLLISION WITH ANOTHER VEHICLE. ISSUE CANNOT BE REPEATED ON DEMAND. IT IS ENTIRELY RANDOM AND EVERY DRIVE HAS TO BE APPROACHED WITH THE EXPECTANCY THAT THE VEHICLE WILL MOVE WITHOUT NORMAL BRAKES TO STOP. THERE ARE NO ALERTS TO TELL US WHY (OR WHICH SYSTEM) IS THE ISSUE. THIS HAS OCCURRED RANDOMLY SINCE LEASING THIS EXPLORER. FORD SERVICE SEEMS SURPRISED AND UNAWARE OF THIS

- Shreveport, LA, USA

The backup camera intermittently does not work when we put the vehicle in reverse. We estimate that it fails to work 10-15% of the time. The screen turns blue and we cannot use the camera to see what is behind us. We rely on the camera because the overall visibility to see behind the vehicle is poor. We believe that this issue is similar to the problem that led Ford to recall other vehicles. Our vehicle is not included in those recalls.

- Burlington, MA, USA

Under 10K miles and vehicle had started to jerk/lurch forward when stopped at traffic lights or stop signs and is now an ongoing problem. Called dealership on 4/16/21 and they can't get me in until June 1.vehicle seems to not want to switch gears. Also is making a weird whiny sound while switching gear. No longer comfortable driving car at this point.

- Nashville, TN, USA

Backup camera shows only blue. Happens occasionally. Nothing is on camera. Sometime will remedy after turning vehicle off and then back on.

- Crestview, FL, USA

This is a police cruiser. 3,510 miles. The air conditioning only seems to come on when the outside temperature is above 50 degrees. Below that with the air conditioning activated and on low the vents blow warm air making it very hot inside the passengers compartment.

- Portland, ME, USA

The brakes locked up, steering wheel locked, gas locked, all sensors went haywire and I slid off my driveway and into the woods thankfully avoiding collision on my property. Dealership could not duplicate the issue. I was leaving my house on my driveway when it happened.

- Stafford, VA, USA

The vehicle will just shut off at anytime. It's not the auto start feature, all power will turn off at anytime. It has happened numerous times while driving waiting at a red light or to make a turn. It always happens while driving in the city.

- Germantown, MD, USA

Chrome on windows switches peels cutting user.

- Middletown, DE, USA

Our vehicle was in park in our driveway and rolled down to the street. The front wheels were on dry pavement and the rear on soft ice (it was 52 degrees outside at the time of the incident). The car rolled slowly backward down the driveway and was caught on our security camera doing so. I brought the car to Ford (autofair of haverhill) and they have had the car for several weeks. They have no been able to determine was the issue is although they have admitted to me that there must be something wrong with the car. Ford corporate however has told them there is nothing wrong with the car and that it must have simply slid down the ice. This is not possible and the service manager at autofair Ford also indicated that this was not possible. I can see that videos are unable to be uploaded here but I am happy to send the video of the car rolling with the tires visibly spinning, not sliding, down ice. Consumer stated buy back was denied.

- North Andover, MA, USA

Driving normally and warnings illluminates collition steering and 4WD fault. All of the sudent sterring becomes hard to turn I had to stop at the hightway restart the car the sterring was the same faulty. Drive home at night slowly. Contact dealer after that

- Union City, NJ, USA

Rearview camera randomly stops working with the screen becoming blue. Randomly happens when putting in reverse. Happens 80% of the time.

- Fort Worth, TX, USA

I have a 2020 Explorer platinum. I have owned it for less than 30 days. Mileage at time of accident is 6853. I was traveling on a two lane country road, there was about one inch of fresh snow on the road. I was driving 20mph. I came to an S curve that I was familiar with. I slowed to 10mph. I began my turn to the right, I lost all steering, was fighting with the wheel, then slid into a guard rail. Body damage was mild/moderate. However steering was out at that point. I received a flurry of error messages hill start assist not available / reverse brake assist not available / pre-collision assist not available / service advance trac. I notified both my insurance and Ford Motor Company. I towed it home myself. Then it was towed from my home to the dealer.

- Plainfield, IN, USA

Transmission started violently shifting and jerking the car at city and highway speeds. The transmission was determined to be damaged and took 2.5 months to fix because parts were not available. Additionally, the driver's seat massage feature failed, interior columns kept popping out, defective pull down sun glass holder, gap in lift gate interior plastic bolted to it and replacing of damaged seat clips.

- Bothell, WA, USA