The contact leased a 2020 Ford Explorer. The contact stated that while in the reverse position, the vehicle would independently stop abruptly without warning. On one occasion, the contact stated that his wife suffered whiplash while she was driving the vehicle and experienced the failure. The contact's wife had received medical attention for inflammation to her neck and back; she had also received therapeutic treatment for her injury. The contact took the vehicle to frontier Ford(12610 thompson rd, anacortes, wa 98221) where it remained in their possession and had yet to be diagnosed. The manufacturer had been notified of the failure and a claim was filed. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.

- Anacortes, WA, USA

My 2020 Explorer St is displaying 4WD fault, drive mode unavailable, service 4WD. Reverse brake assist not available. The info screen stay black and will not load. The vehicle also displays pre collision fault and brakes hard on a clear and open road. Vehicle breaks by itself when reversing. The vehicle is also displaying numerous other faults. Vehicle will start on it's own. The break petal goes to the floor. The vehicle will sometimes break hard on it's own at highway speeds.

- Canfield, OH, USA

All warning lights came on kept flashing that everything was wrong. Then the whole dash blacked out. I had no lights. No turn signals. Then they would come back on and off again. Had the car into the dealer on 7/20/20 when it keep saying head on collision and they told me nothing was wrong. On Nov. 20 had wench light come on and said the car could not hold on hill. On Nov. 24 they said they could not find any fault and problems. When I left I was at the light and the car accelerated trying to go forward. But I had my foot on the brake. So Dec 5, is when all the lights and electrical issues are going on. I was driving with all this going on I have a video but don't know how to add to the file. Also I could not check all the warning light above

- Manassas, VA, USA

There are many issues with this vehicle. The first issue is that water is coming inside of the vehicle and pooling up on the passenger side floor. The second issue is water inside the passenger taillight. The third issue is the allwheel drive sensor is malfunctioning. The fourth and last issue with the vehicle is that the converter is cracked on the driver's side and exhaust fumes are coming into the cabin and is making the passengers sick. This is after Ford had replaced the motor at 12,000 miles because cylinder two malfunctioned.

- Mount Gilead, OH, USA

Car was in drive or reverse but would not move, like the gearing was not engaged. Pressed on gas it finally took off almost hitting another car. Took to Ford, they fixed so they say, but it has happened 4 more times. Yesterday, was in parking lot and put in reverse and took off. When it is acting up, the transmission sounds like it clunks or gonna fall out. Back up camera is still not working and can not see behind you or when you are going to hit something.

- Whittier, NC, USA

The contact owns a 2020 Ford Explorer. The contact stated that while at a drive thru window, the vehicle caught on fire under the hood. The contact stated that the roadside assistance of Ford had the vehicle towed to tri-city Ford, 912 S van buren rd, eden, nc 27288, and was diagnosed that the wiring harness and starter battery needed to be replaced. The contact mentioned that the dealer informed him that the wire harness connected with the pulley between the starter and battery caused the failure. The vehicle was not yet repaired and still remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 7,850.

- Provindece, NC, USA

Back up camera malfunctioning. My car was built Nov 1, 2019 not covered by current recall but having same issues.

- Grosse Pointe Park, MI, USA

Hood has no safety latch. Car was in motion at approximately 10mph on a subdivision street and hood abruptly lifted onto windshield and busted windshield. This resulted in glass particles flying into the cab onto both front seating areas.

- La Vernia, TX, USA

Tried to start the car and would not start. The screen on dash board went crazy and everything was flashing. Head lamps came on and air blower for heat came on high automatically. Seemed like some kind of electrical problem. The dash was flashing everything and would not start the car. Waiting for the tow truck for 2 hours and I tried again and it started just fine. Brought the car home but can not duplicated the problem. There is something wrong with it. I take 5 boys for football practice and don't want this car to let me and those boys sitting in the dark..this is why I bought a new car so it would be more dependable. It would not allow me to start it and the whole dash was going crazy and flashing many things. Hope this helps.

- Albrightsville, PA, USA

Total electrical shutdown when stopped at turn lane of 6 lane hwy intersection. Reportedly due to low transmission fluid automatic shut-down. Vehicle was recall buy-back repair to transmission cooler failed to correct leaking line connections. No warning. Shuts down all power to all systems. No warning flasher. No window power; no door lock controls. Reset after 30 min. Stranded in center turn lane; could not open windows, rear hatch, or doors. Had disabled wife & 3 dogs in 95 deg. Temps. Inside car 115 deg. Plus. Computer protects drive trane over life & safety! when it reset after 30 min. Engine check light came on. No actual message. No way to check transmission fluid levels! no option to add fluid. Only dealer service option to check or remedy. This is unacceptable. I figured by-pass by turning transmission to park before each full stop. Kept running for 300 miles on return home to safety. Error message is appropriate. Safety over-ride is appropriate with warning signal like no seat-belt alarm. Shut-down of all systems is absurd response to low fluid levels. Add means to read fluid levels, mech. Or electronically. Add method to restore fluids w/O dealer service. My company owns 2 Ford Explorer & former Ford vehicles.

- Augusta, GA, USA

2020 Ford Explorer have an issue with the pre-collision assist, which overrides the electrical system and effectively disables the vehicle. This happened to me numerous times while driving on a highway. The vehicle then puts itself into a safe mode, which prevents accelerating and is extremely dangerous to operate. Ford acknowledged that this issue has been occurring, but their system techs at Ford hq have not looked into the issue.

- Bristow, VA, USA

After turning car on and taking it out of park, break becomes extremely hard when you lift up off of it making it impossible to break. The car then rolls forward or backwards depending on if in drive or reverse. Even when putting all my weight on the break, the car moves forward or backward for about a second or two before the break finally softens and I'm able to break. Car them works as normal. I have almost rolled into objects behind me or in front of me due to this. Bought it new. Took it to dealership but they cant recreate it as it happens only a couple times a week. We did hear something rolling around in the compartment below the steering wheel and they have found several factory screws just rolling around. Not sure if that is causing this.

- Oceanside, CA, USA

Purchased Ford Explorer St in Sept 2019 and windshield was not properly installed. Took multiple rips to dealership to correct. And it is still not properly fixed. They had to reinstall windshield and passenger side pillar. The electrically connectivity with sync 3 has never worked properly. I have been to dealership multiple times and they could nto fix it. Then I went to start the car (early in morning) and 3 different times white smoke came billowing from exhaust. The first time I shut off the car thinking it was on fire. The second time, it dissipated quickly. The third time, I drove to dealership. They could not fix it. 5 days later more white smoke when I started it, and the engine malfunction indicator light came on. After 7 days at the dealership, they replaced a ect sensor. Still pending to see if a 'sensor' causes billowing white smoke from exhaust. Dealership refused to check head gaskets, cylinder head, or engine block which are the main sources for white smoke. This vehicle has had nothing but problems. Such a frustrating turn of events that continue.

- Oceanside, CA, USA

THE ELECTRONICS IN SYNC HAVE BEEN GENERATING BLUE SCREENS, WHICH DISABLE: TRONT & REAR SENSORS & CAMERAS, FRONT & REAR COLLISION AVOIDANCE, CRUISE CONTROL, LANE DEPARTURE, AND ADVANCETRAC. FORD THUS FAR IS UNABLE TO FIX ISSUE. 3 ATTEMPTS HAVE BEEN MADE TO FIX THIS, A 4TH IS PENDING. FORD SUPPOSEDLY HAS NO REPAIR PARTS AVAILABLE FOR THIS ISSUE. VEHICLE SAFETY IS AN ISSUE. TWO FORD CASES HAVE BEEN OPENED: FORD VEHICLE BUY BACK CASE NO.[XXX]CRM:0688061 FORD SYNC PROBLEMS CASE NO.[XXX]CRM:0382088 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Fuquay Varina, NC, USA

Immediately after starting vehicle (in garage) and while it was still in park, I saw white smoke rising up to the driver side visor. It looked as if the smoke had come from the driver side window defroster vent. As a result, I turned off the vehicle and went to grab the fire extinguisher. I let the vehicle set for a couple of minutes and then pulled it out of the garage; however, I did not notice any more smoke when I moved it.

- Cypress, TX, USA

Auto hold feature continues to display fault. I've taken it to the dealership 3 times and each time they say it's fixed. Im concerned that it will fault when im stopped and cause a collision. Ford customer care can barely understand english let alone listen to me describe the issue. For a vehicle with 700 miles this is ridiculous.

- London, KY, USA

The vehicle is randomly braking for no unknown reason. Almost like if I was driving and put on emergency brake. It mostly does it while in reverse when there is literally nothing around me. There is an option and it has still does it with option off. It has nearly caused 1 accident when I was in my sons car pool line at school. Otherwise it has caused extreme anxiety because I don't know when it will happen. The brake assist fault is also on, and dealer cannot find fix to that either. The dealer (capital Ford raleigh) was aware of sensor issues, as well as faults the day I took delivery on vehicle. They knowingly sold it to us anyways. I took vehicle to service dept the very day after we took delivery. There is no fix for these dangerous issues, and I am forced to keep driving with my kids in this dangerous vehicle.

- Clayton, NC, USA

I belong to a Ford forum and they're has been some talk about an air deflector missing in the rear bottom of the vehicle between the mufflers part # 17788. They're are many claiming that they don't have it on they're St level Explorer. Please check on see this matter. Rumor is that at high speed the wind can damage the rear bumper and rip it of the vehicle.

- North Beregn, NJ, USA

Breaks gave out while backing out of lane. Separate issue pressed on gas no response or delayed response in stop and go traffic. Acted like it was almost out of gas but not. Also other small issue is loud high whistle noise above 70mph.

- Fremont, NE, USA

On a 400 mile road trip on a highway, we started feeling exhaust fumes in the inside cabin. Felt nausea and watery eyes and had to stop couple of time to get a breath of fresh air. Not sure what the issue was it disappeared after an hour. Scary thing is I see some else also has reported the same issue. Could be very hazardous having exhaust fumes coming in side the cabin.

- Vienna, VA, USA