10.0
really awful- Crashes / Fires:
- 10 / 1
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 76,383 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Ford F-150. While driving approximately 50 mph, the rear tires seized and the advance track warning indicator illuminated. The contact coasted the vehicle to the side of the road and was able to resume driving. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 16V248000 (power train). The manufacturer stated that the VIN was not included in a recall and referred the contact to NHTSA. The approximate failure mileage was 80,000.
- Prattville, AL, USA
Vehicle randomly shifts up and down. It will sometimes shift from 1st to 6th and then the vehicle does not go since it is in high gear. Other times, it will shift from 6th to 3rd. This happened while driving 70 mph on expressway, it shifted to 3rd and caused the vehicle to jerk. I researched and others have had similar issues. Took to Ford and they said it needs a new lead relay which will cost $600.
- Walton, KY, USA
The contact owns a 2012 Ford F-150. While driving 50 mph, the gear automatically shifted from fifth to first gear without warning. The failure caused the vehicle to lock up. The contact shifted the gear into neutral and then into manual. The contact turned off and restarted the vehicle, and was able to drive in the automatic mode to the his residence. The vehicle was taken to the dealer (sands Ford of red hill, 602 main St. (rt. 29), red hill, pa 18076) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-392-3673 and stated that the VIN was not included in the recall and asked the contact to call NHTSA. Case number: Cas-13299658 was provided. The approximate failure mileage was 91,000.
- Perkiomenville, PA, USA
My 2012 Ford F150 has about 60K miles on it. I have been having transmission problems - shifting into higher or lower gears than it should, not shifting into gear, revving high with low power, the speedometer will show 0 mph a lot of times, and at one point it downshifted into first gear while I was driving 65-70mph on the freeway. Fortunately, that time nobody was behind me and I was able to safely pull to the shoulder. That only happened once. I was able to put it in park, turn it off, and turn it on again to get it going. The other issues have been happening a few times a day and I can get it to work and back but it's a little dicey when driving in traffic. I have to put it in park, turn it off and sometimes in reverse to get it going. I got a dtc P0720 a few days ago and then took it into the shop on Sept 18th. Jones West Ford, the Ford dealership in reno told me it was the lead frame and they would replace it for over $700. I started looking online to see if anybody had experience with this. Apparently there was a recall for my make and model and year, with my transmission, for trucks built at the plant where my truck was built at the time my truck was built. I called Ford customer service, but they and the dealership say my truck is not affected by the recall. It is however showing all the signs of an unsafe vehicle with the exact same problems that I am seeing in the recall (I guess Ford now calls it a "customer satisfaction program" 16N02). They said they would have to charge me, they didn't fix my truck, said the part is back-ordered and I should come and get my truck and take the chance of driving it. I asked for a loaner vehicle and they said no. After I picked it up, driving home in heavy traffic, the hood started to rise up. After they didn't fix my truck, they forgot to latch the hood. Very scary. Pulled to the side of the busy freeway, latched the hood.
- Sparks, NV, USA
The contact owns a 2012 Ford F-150. While driving 30 mph, the vehicle lost power and the wrench icon illuminated without warning. The contact stated that the vehicle coasted as if it were in the neutral position. When the accelerator pedal was depressed, the vehicle would not accelerate. The contact coasted to a nearby gas station, turned off, and restarted the vehicle to correct the failure. The contact stated that the failure occured on three occasions since September 23, 2017. Fletcher Ford in pineville, Missouri was made aware of the failure and stated that there were no recalls on the issue. The manufacturer was not made aware of the issue. The failure mileage was 60,000.
- Rogers, AR, USA
On 9/24/17 traveling at approx. 40 mph on a straight section of a rural state road the vehicle suddenly shifted to 1st gear with no action from the driver. The rear wheels skidded until the vehicle slowed down. It was a sunny warm dry day. Prior to this incident I have noticed on about 4 occasions recently that proceeding from a stop the transmission would shift from 1st gear directly to 5th which made it seem like the transmission was slipping, the vehicle would have little to no acceleration, it would need to be stopped, then would proceed normally. Ford has 2 customer satisfaction safety recall programs: 16N02 and 16S19 that were created to correct the exact issue that I describe and apply to 2011 and 2012 F-150's that were built in dearborn between 2/11/11 and 9/8/12. My F-150 built in dearborn on 8/19/12 which is between the date range. Both the Ford dealer and Ford customer service have told me that the truck is not part of the program when they search the VIN #. it appears that one or more vehicles experiencing this vetted problem are still out there with unsafe defective components. At this time Ford is unwilling to make the repairs.
- Norwich, CT, USA
The contact owns a 2012 Ford F-150. While driving different speeds, the vehicle stalled and the transmission warning indicator illuminated. The vehicle was able to be restarted, but the failure recurred. The vehicle was taken to the dealer (hall Ford in elizabeth city, nc, 877-475-0723) where it was diagnosed that the transmission needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to NHTSA. The vehicle was not repaired. The failure mileage was approximately 60,000.
- Hertford, NC, USA
Driving about 70 mph the vehicle experienced a lack of acceleration, depressing the gas pedal would only accelerate very slowly; speedometer went down to zero, RPM gauge went to zero, instant mpg display went to zero, service engine light came on. Pulled over in highway and requested a vehicle health report; the report indicates "restraints indicator lamp warning". after parking and turning vehicle off/on, problem goes away, however it was difficult to move from the leftmost lane to the right side of the road with limited acceleration. This is the third time I have experienced this in the last two weeks, a report was also submitted for that case.
- Round Rock, TX, USA
The contact owns a 2012 Ford F-150. The contact stated that while stopped a light, the vehicle's rear end made an abnormal noise and jumped off the road. The contact stated that once the vehicle landed they attempted to move the vehicle however, when depressing the acceleration pedal, the vehicle made a grinding noise and failed to accelerate forward. After observing the vehicle, the contact found that the transmission gears in the rear blew out. The vehicle was towed to the residence. The contact contacted the all star Ford dealer located at 300 century ct, pittsburg, ca 94565; 925-752-7800 who informed the contact that they would have to have the vehicle towed into the dealer to receive a diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 99,000.
- Pittsburg, CA, USA
While driving on the highway at 55 mph truck speedometer was dropping to zero and back to 55 and then rear tires started skidding and I looked at electronic gear selection and it was in first gear, also there was picture of a wrench on the the dash screen then it went out and gauges were dashes no speedometer and air bag lights and a check engine light on. Pulled over along the highway and shut off for a little while then started engine and went to pull back on highway and it wouldn't go, so L looked at the dash and it was in 5th gear, so I shut it off again and restarted it and it was trying to pull out in 3rd gear so I got on the highway and went slow and the speedometer was going up and down all the time. So I got off on an exit and shut it off again and finally it worked so I made it home
- Myerstown, PA, USA
The contact owns a 2012 Ford F-150. While driving approximately 40 mph, the transmission went from one gear to another without warning. The dealer was contacted (autonation Ford, North canton, oh, 330-497-9100) and informed the contact that there was no recall. The failure was not diagnosed. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 103,000.
- New Franklin, OH, USA
The contact owns a 2012 Ford F-150. The contact stated that while driving at 50 mph, automatically the 6th gear shifted to the 1st gear without warning. The contact pulled over to the side of the road, changed the gear to park and restarted the engine, the vehicle the operated as normal. The failure recurred several other times. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the VIN was not part of a recall. The approximate failure mileage was 38,623....updated 10/23/17 updated 12/11/2017
- Cranston, RI, USA
The contact owns a 2012 Ford F-150. The contact stated that the vehicle independently shifted from first gear and failed to change gears appropriately. The contact had to turn off and restart the vehicle in order for it to return to normal. The failure recurred the following day. The dealer (athens Ford, 4260 atlanta hwy, athens, ga 30606, (706) 521-0778) diagnosed that the leaf frame wiring harness in the transmission needed to be replaced. The dealer and the manufacturer made no mention of the service campaign (15N05 electric vacuum pump extended coverage), so the contact was uncertain if it was related. In addition, the manufacturer stated that the vehicle was excluded from a recall campaign. The failure mileage was not available.
- Clermont, FL, USA
First national recall (16S19). Software recall repair to prevent transmission from shifting down into 1st while driving. Completed Feb 2017. August 2017 while merging onto highway, transmission abruptly shifted into first and locked up my rear wheels. I was never informed by Ford that there was an additional fix/recall. Recall (16N02) lead frame replaced August 2017. Repair seems to have addressed shifting problem, but I now transmission damage that Ford states is unrelated.
- Richboro, PA, USA
Truck shifts from 5th gear down to 1st and also shifts from 1st gear up to fifth gear
- Fountain, CO, USA
While driving under normal conditions transmission will suddenly and randomly lock in 3rd or 5th gear and will not down or up shift. Difficult to get moving from a complete stop from 5th gear. Speedo does not work when this event occurs sometimes able to stop, place transmission in park and restart to reset the system for a short period. This does not always work though. Wrench icon illuminates on the info center, speedo and trip meters show blank lines as well. I have pics and a video clip but unable to share at the moment.
- Lower Burrell, PA, USA
When I start the truck the engine light is on, while driving the truck stalls and looses power and the tool sign comes on in read out window. I have to pull over and put the truck in park and restart it. This happens every 100 yards or so. I under stand this is an ongoing problem with the 2012 F150 Ford trucks. I can't understand why the want have a recall. I understand they need to add a deflector shield under the motor. It's very dangerous when a vehicle looses power while driving down the highway.
- Panama City, FL, USA
The contact owns a 2012 Ford F-150. The contact stated that the vehicle independently shifted into another gear, which caused the vehicle to stall on the highway. All the instrument panel warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
- Columbus, NJ, USA
Vehicle is experiencing the issues described in Ford's April 27th, 2016 recall announcement of bad transmission software and/or hardware. My vehicle is said to be outside of the dates that was affected. While driving the vehicle at speeds of around 25 mph (multiple times) the speedometer becomes erratic and drops to zero mph. Throttle is held steady. The transmission bounces between gears and then goes into first gear at which point the vehicle slows abruptly and the rear tires squeal. I have not driven the vehicle at higher speeds to see if the issue occurs there as well. Video of this happening on my 2012 F-150 available here: Https://youtu.be/P5zxvesusuc
- Naples, FL, USA
- Honolulu, HI, USA