10.0
really awful- Crashes / Fires:
- 23 / 3
- Injuries / Deaths:
- 25 / 1
- Average Mileage:
- 72,500 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The vehicle drops into 1st gear for no reason, including when at high speed. This causes the rear wheels to skid and the vehicle to loose control. I have taken the vehicle to two Ford dealerships, and they have done the software update under recall 19S07, but the vehicle continues to have this problem. Both dealerships tell me they believe the lead frame needs to be replaced to fix the sudden downshifting, but Ford corporation refused to pay the cost of this repair because Ford corporation say the lead frame is not covered by the 19S07 recall unless there are "error codes" (which there are not, even though the truck has downshifted three times at speeds of about 35 mph since they "fixed" the software).
- Gainesville, FL, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the transmission erroneously downshifted causing the vehicle to abruptly reduce speed. The vehicle was taken to the local dealer mike reichenbach Ford located 600 N coit St, florence, SC 29501 who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 19V433000 (power train). The failure mileage was 60,000.
- Florance, SC, USA
Abrupt and unexpected transmission downshifting to first gear. Ford had a recall in 2016 for 2011-2012 F150 and never included my vehicle in the recall and then in 2019 they expanded the recall to include 2013 F150S. My vehicle has done this very dangerous downshift. I have called Ford and taken it to the dealer and now they say its out of the 150,000 mile recall. Had they notified me when they first knew of this issue I would have been within the mileage limit. Ford failed to recall my vehicle when they first knew of this extremely dangerous transmission malfunction and now want me to pay $1000 for the repair.
- The Colony, TX, USA
I first starting having the problem 5 days ago and the odometer will go to zero and the truck will not be responsive in terms of pressing the gas and a wrench symbol comes up. I was told it is the lead frame control.
- The Colony, TX, USA
Truck while driving abruptly down shifts and the speedometer goes down to zero. Also sometimes while driving and then stop when you start moving again it does shift pass first gear..
- Laurence Harbor, NJ, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 65 mph, the vehicle began to stall. The contact stated that the power train malfunction warning light was illuminated. The contact drove at a slow speed to his residence. The contact called the local dealer waxahachie Ford (1780 w. hwy 287 bypass, waxahachie, tx 75167, (877) 223-7050) and the dealer was made aware of the failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V433000 (power train) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 157,180.
- Ennis, TX, USA
Within 10 minutes and 2 miles of engine startup and after turning onto a national highway and at highway speed the RPM and engine power dropped suddenly to idle and would not respond to accelerator input. After stopping and immediately restarting the engine, performance was normal and the warning light for powertrain malfunction/reduced power/electronic throttle control was off. The last time this happened I was in the middle of a busy intersection of the same highway and another four lane street/highway while accelerating from a traffic light stop. No codes were shown on two different diagnostic tools. Fortunately, I was not towing a trailer at the time.
- Cecilia, KY, USA
Transmission downshifting or not shifting causing vehicle to fly off road or out a lane into traffic.
- Stamford, NE, USA
Transmission reaches an uncertain speed then wrench appears and all power is lost, forcing me to coast to the side of the road. Having to turn off engine and restarting. Waiting until it is safe to resume travel. This is a safety hazard not an extended warranty issue. I choose not drive on the highways because I can not reach the speed limit posted. This is the only way I can be sure I don't put myself and other drivers in harms way.
- Smithfield, NC, USA
Driving at around 40 mph vehicle down shifted to low gear & wrench 🔧 light came on & speedometer went to 0 & vehicle remained in low gear but I was able to make it back home. After turning ignition off for few minutes & back on it cleared out issue & was able to drive again. Not sure what's going on but dealer can't check it for two weeks, 2-18-21. There was a couple recalls 19S07 6R80, 19S19 6R80 for sudden transmission downshift powertrain control module programming, which was done by dealer.
- Baton Rouge, LA, USA
The contact owns a 2013 Ford F-150. The contact stated while driving 40 mph, the vehicle downshifted to 1st gear inadvertently. The contact stated the check engine warning light was illuminated. The vehicle was taken to the local dealer mike willis Ford (930 beglis pkwy, sulphur, la 70663, (337) 625-3030) where it was diagnosed with needing to reprogram the power train control module. The vehicle was repaired but continued to experience the same symptoms. The contact then took the vehicle to an independent mechanic where it was diagnosed that the oxygen sensor needed to be replaced. The manufacturer had not been informed of failure. The failure mileage was approximately 162,000.
- Lake Charles, LA, USA
I got on the freeway after getting gas from gas station. I was at 70 mph and it started to downshifting and I was lucky to move to the shoulder from fast lane. Dealer already did the repair for this recall last year.
- Madera, CA, USA
While driving experienced loss of speedometer, wrench light and airbag light illumination, and vehicle entering limp mode. Vehicle had P0720 and P0721 trouble codes. Also experienced an unexpected downshift to first gear while traveling at approximately 35 miles an hour nearly causing loss of control.
- Dundee, OR, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at 50 mph, the vehicle unexpectedly downshifted to first gear without warning. The contact was able to assume normal driving soon after the failure. The contact had taken the vehicle to courtesy Ford Lincoln(3533 N vermilion St, danville, il 61832) where they reprogrammed the computer; however, despite the repair, the failure persisted. Upon investigation, the contact linked his failure to NHTSA campaign number:19V433000 (power train); however, his VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
- Muncie, IL, USA
I was on the highway driving along at a constant 65mph and suddenly my truck jumped in a lower gear, rps reved way up, the steering wheel jerked almost out of my hand, tires even had a slight squeal. It almost felt like I had hit something. Almost immediately it was back to normal and back to resumed speed.
- The Colony, TX, USA
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the service engine light illuminated on the instrument panel with the speedometer failing to operate as designed. The contact also stated that the vehicle independently downshifted and had to be restarted to resume normal operation. The vehicle was not taken to a dealer nor an independent mechanic to be inspected. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V433000 (power train) however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 116,000.
- Pearland, TX, USA
The contact owns a 2013 Ford F-150. The contact stated that the while driving at various speeds the transmission would erroneously downshift causing the vehicle to abruptly reduce speed. The failure had occurred on multiple occasions causing the driver to nearly loose control and crash. The vehicle was taken to the local dealer lithia Ford of Missouri located at 3943 brooks St, Missouri, mt 59804 who diagnosed that the PCM was not properly communicating. The vehicle was not yet repaired. The manufacturer was notified but, no assistance was offered. The contact indicated that the failures began after the recall repair was performed under NHTSA campaign number: 19V075000 (power train) and that the vehicle experienced the same failure listed in the recall. The failure mileage was 145,000.
- Lolo, MT, USA
Engine stops with wrench code. Sometimes will restart and run ok. Broke down 500 miles from home and took to mechanic, problem was not found, however continued to run. Stopped again 3 times at highway speeds in dangerous situations a few months later. The second time to a mechanic the problem was discovered to be undersize fuse port on fuse block and fuse relocate kit Ford (el3Z-14293-a) was installed. This seems to be known problem and owners should be advised as the vehicle loses complete power sometimes creating a dangerous situation. Fuse amperage is adequate but terminals are too small, it is moved to a larger terminal area on fuse block, this seems to be a design flaw and should be addressed.
- Helena, MT, USA
While driving my Ford F-150 on 12-11-2020 going about 40 - 50 mph my truck suddenly downshifted from 6th gear while driving down to first gear. This caused my truck to go into a tire squealing skid. I was lucky no one was around me. Once I got control and the truck slowed it still would not shift out of first gear. I pulled over and waited a couple of minutes and turned the vehicle off. Once I turned it back on everything seemed normal I was able to drive to my home a couple of blocks away with no problems. There I let the car sit over the weekend not driving it again until I took it to the dealership on 12-14-2020. Earlier that year on 6-25-2020 I took my truck into the dealership to do the software update which was supposed to eliminate the sudden downshifting in the 6-speed transmission that I have. From what I have experienced apparently the fix did not work. The service department claimed that the fix should have taken care of the problem and it had to be something else. They are currently running diagnostics to figure out what the problem is. I have also contacted the customer service department which said they could do nothing else unless Ford further opens recalls again for this vehicle. I was told all I could do is keep the receipts for the labor and repairs and hope that maybe I can get reimbursed in the future if the recall is opened again. This is a very serious issue which can also be life-threatening Ford needs to do what's right and repair these vehicles properly instead of going the cheap route and trying a software fix which only masks the problem temporarily. I am currently without any way to and from work at this time due to this problem. The dealership would not even give a loaner vehicle for my problems.
- Fort Worth, TX, USA
- Oak Creek, WI, USA